Customer Reviews for Shouse Surplus 2
(Distribuidor de U-Haul del vecindario)

1,847 comentarios

4685D Yadkinville Rd   Winston-Salem, NC 27040

(336) 924-0122

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 924-0122

4685D Yadkinville Rd
Winston-Salem, NC 27040

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Truck didn't have heat in 20 degree weather. Also bright lights didn't work.. Also when you get over 45mph the truck shakes so bad… Get rid of that truck or fix it.

Jimmy G. 
Clasificación:
5.0

Good experience

Ion S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DILLON R. 
Clasificación:
5.0

Professional, knowledgeable and courteous.

HAROLD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy B. 
Clasificación:
5.0

Great job. Nothing needs to improve.

michael M. 
Clasificación:
5.0

good and fast service

GERSON M. 
Clasificación:
5.0

Nothing. Great customer service

DK F. 
Clasificación:
5.0

I pre-ordered moving pads but did not use them. The facility told me I would not be charged the $10 but it was billed. I never broke the seal. I would like to be reimbursed. Gracias

Cynthia D. 
Clasificación:
2.0

I got charged a ridiculous $25 "cleaning" fee.

Philip H. 
Clasificación:
5.0

Very friendly. Worked hard to make sure everything was working correctly and safe.

JENNIFER S. 
Clasificación:
5.0

Today 01/01 2022 i rented 17" moving track.Here service is best and fast.Thank you.I will rent again. Batzorig

BATZORIG P. 
Clasificación:
3.0

The truck was in terrible condition. The good thing is that our moving distance was short because this truck would not make a long distance driving. The truck was jumpy and hard to control and bad breaks. Smelling dog. I was afraid that at any moment the truck would stop completely. I have not gotten back to the store because I already had lost almost two hours going to a different place to pick up a truck because the first one I have reserved wasn't available (reservation #26829201). My moving was between Winston-Salem and Clemmons and I had to drive to this store to pick up this truck completely opposite direction.

Carlos D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
1.0

Operator claimed truck was not cleaned. I cleaned it upon return. He said he had a photo, but refused to show it to me.

ERIC H. 
Clasificación:
5.0

great location and staff.

RODNEY B. 
Clasificación:
5.0

The mileage rate is way over priced

TIMMY L. 
Clasificación:
5.0

Great people to work with

JONATHAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
3.0

I would have loved a notification or call letting me know that my size truck wasn't available at my chosen location so I didn't go there first expecting to pick up the truck. Then finding I had to add 40 minutes and miles to my trip because I have to go way out of the way to get one. Then have to go another 40 minute round trip to pick up my trailor in a different location. What should have been an easy experience turned into a cluster.

APRIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY A. 
Clasificación:
5.0

Great place, easy process!

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEDAMOLA A. 
Clasificación:
5.0

Easy return, no problems.

Mark S. 
Clasificación:
2.0

I was over charge for my two days use

DENOIRS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
2.0

Too slow checking in. Online check-in did not save any time.

Joseph P. 
Clasificación:
1.0

I was charged $25 for cleaning fee. I returned the vehicle clean. I contacted a representative at the location with no success at resolving the matter. He stated I had cement in the back of which I did not. He also stated that there was food in the side door. I asked for pictures since he stated he had taken them but I never received even after he agreed to send.

CICELY P. 
Clasificación:
2.0

U-Haul truck and app worked great. Representative at location was a little rude. Looked me and rudely told me that they were not open as she unlocked the door while I worked on my mobile pickup

Zachary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
3.0

Actually go do a physical check to see if the vehicle has been return, instead of calling client, because the dropped under something when it was returned via the provided drop box.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
5.0

We have Used Shouse many times for renting U-Hauls. They are helpful and conveniently located

Randy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

All good.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
4.0

WHY WAS I CHARGED AGAIN FOR DROPPING OFF THE TRUCK???

EUGENE D. 
Clasificación:
1.0

I was charged $20 for dropping the trailer in a spot other than where they would have liked, and they did not help me when I tried to ask for help. I called later to dispute this charge and they were not helpful. I have photos to dispute the problem with the location where the trailer was left.

Joseph B. 
Clasificación:
5.0

Great customer service. Wonderful people at Shouse. Would recommend them to everyone.

BRITT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
5.0

Great service from a great group

KEITH S. 
Clasificación:
5.0

All was good

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESTON K. 
Clasificación:
3.0

The staff were pleasant but was VERY DISAPPOINTED in the equipment. I rented a cargo trailer and once loaded and ready to travel noticed a dangerously bald tire. The company handled the situation well but could have been a deadly outcome if it went unnoticed. Need to have better inspection of the equipment.

CARLTONLEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

I didn't like that they ran my credit card when it was just supposed to be for a hold. I paid for rental on another card and didn't know they had already ran estimated rental on the first card. I had to wait for several days for refund on first card

LOUBET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donzwella D. 
Clasificación:
3.0

Did not receive blankets as I asked for them but not given to me That should be credited

Terry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRINCESS R. 
Clasificación:
5.0

Rental location always very helpful and great people. They go out of their way to help locate.

DK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINE D. 
Clasificación:
5.0

Lynn, the lady behind the counter, was very helpful and friendly.

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GRETCHEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNCLIFFORD M. 
Clasificación:
2.0

Someone more knowledgeable answering the phone. I wasn't told on the phone I needed to do all this extra legwork online and create an account so when I went to pick up my rental it took me an extra hour to go through all the hoops. No one was very helpful or friendly! Just left you to flounder and figure it out. The truck was a rough ride and bounced around. Needs some mechanical work.

Brenna L. 
Clasificación:
1.0

The manager is not responsive. He is a very slow person. I think all customers needs some kind of patience to process the rental even though I reserved the 15' Uhaul truck with auto transport before.

HOCHUL K. 
Clasificación:
1.0

El cliente no dejó un comentario.

HOCHUL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kadesha T. 
Clasificación:
5.0

Would use again!

LUCIEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMTECUMSEH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEBASTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
3.0

The customer service was excellent. The truck needed some mechanical attention before being put on the road.

Aaron M. 
Clasificación:
3.0

I was having issues online with uhaul app. When arrived at location. Went into store and was told they could not help me I still had to do it online. After finally completing my pickup online a hour had passed. Kindness and helpfulness is needed at this location.

Brandy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMILLA L. 
Clasificación:
5.0

I had a super easy time navigating the online u haul system. In person the employees were polite and courteous and eager to help. I highly recommend renting from here. ¡Gracias!

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN H. 
Clasificación:
3.0

Very easy rental process. Convenient, in and out quickly. Trailer had a light out and had what I would say was "normal" wear and tear for a rental trailer. I would rent from them again.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS G. 
Clasificación:
5.0

After a mix up on Friday evening, I was able to pick up the 15" truck first thing on Saturday morning. Easy process to rent and return!

THOMAS G. 
Clasificación:
5.0

they always help and locate equipment even when busy. Great staff and very helpful

DK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
3.0

My friend dropped it off and said it was ok.

GLENN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

Good convenient location with lots of equipment

PAUL H. 
Clasificación:
4.0

Very helpful made sure I had the exact hitch and equipment I needed. Really appreciate the caring Nd professionalism. Gracias

Cheryl C. 
Clasificación:
5.0

Amazing service

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Both locations for the rental were fine, personable, and friendly. I take exception with U-Haul the company itself. The equipment was not fine. The trailer was supposed to be round-trip, but we left it at our first destination because it shook the car so bad that we did not want to risk any damage to the car. It was leaky as well. We were then given the surcharge for not bringing it back on the return trip. I will not rent from U-Haul again, if I can at all help it.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lara T. 
Clasificación:
5.0

Shouse surplus 2, was awesome. We'll be back to this location if we need uhaul again.

Rock S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
No se han enviado comentarios para esta ubicación.

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