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Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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great service and some of best people in Uhaul and store has everything
DK FThey are great and service is great.
TIMOTHY TGreat place highly recommend and can’t see how they could ever receive anything less than 5 stars
TIMOTHY TGreat place they know there stuff
TIMOTHY TGavin is the entire reason we would suggest this location. Uhauls are all the same but what stood out here was his excellent customer service and willingness to help. Gavin, thanks for all of your help!!
JESSICA DNo improvement needed. Fast and friendly customer service.
KATRINA DAmazing people
JAIME FI only have 1 complaint they are Parked too close I had to squeeze in
MISSEY GFriendly staff. Vehicle was clean and ready. Check in and return went smoothly.
MILES Sgreat service and very helpful people
DK FThe staff at Shouse were excellent! Great service.
RODNEY SNo issues and nice and helpful staff on site.
ALEX BGreat place to deal with. Helpful and professional.
MICHAEL DI enjoy coming to Shouse 2 to pickup my uhaul rentals! Skylar and Abbie are super cool and the manager Crystal is AMAZING as well!!! I will definitely be back in February to rent another for my move!!!
ARTISHA HThey always do a great job!
CHRISTIAN MEveryone I worked with was super friendly and professional. It was my first time pulling a trailer and they made it easy for me.
KYLE FPlease be sure the vehicle is in safe operating condition. 2 tires reading with low air pressure when I picked up the vehicle before I left the lot. Left front tire not reading but completely bald and was replaced by roadside assistance. Driver visor broken and hanging in line of vision. Driver window handle kept falling off when trying to roll down the window. Gas Gauge not working properly. Overcharged me for time used when Uhaul gave me 2 extra days because of all the problems. I also let you know I had put in $12 too much in gas which you said uhaul wouldn't give me back. I called them. They said you could have reimbursed me. When talking to the staff, made no effort to apologize for the vehicle not being maintained and safe. Tried to blame a bald tire on the rain. Tried to blame the other two low tires on a sensor when the roadside assistance said they were low. The rear one had a bolt in it which was shaved off. He said that was the reason the sensor was reading something wrong with the tire. You made jo effort to compensate me for my 5 hours wasted with getting your truck serviced. 45 minutes of that time before I even left the parking lot. I could have been seriously injured driving that truck in the rain. The truck should have never been rented. You should have been accommodating and done the right thing. I will never use uhaul again. I will also leave bad reviews on every site I can find. I will definitely advised people to never go to this location for a rental. I had was stressed already with moving and then I had to deal with 3 days of calling uhaul and roadside assistance about this truck. Just for you to overcharge me after I explained uhaul extended the rental bc I couldn't get it back in time that night while I spend 3.5 hours waiting with roadside assistance to fix your truck. In total, I wasted an 8 hour day dealing with this mess. And gave you free gas. Your location is incorrigible and I hope your field manager takes away your ability to ever rent again. You only wanted your money with no concern for the safety or well being of your customers. Good luck getting your money!!
Linda BFriendly staff and very helpful!
MICHAEL BThey initially charged me for a missing appliance dolly that i returned in the trailer. I called and had them remove the charge and they apologized for the oversight and all was good. Highly recommend this location for being very helpful.
RICHARD HVery nice professional service with the equipment pick up. The staff there exceeded my expectations.
Timothy MVery helpful and friendly.
James Sthis was the worst uhaul experience of my life , was literal hell
alize rCheck all tires for proper pressure.
John SNothing to improve. Very helpful and accommodating when I had to extend the rental.
Gerald MComment on the Uhaul app. App cannot access Geo location correctly. Then had to do via browser. App should be improved.
Baminahennadige FGreat professional experience
decarsta sVery helpful! Equipment clean and fantastic customer service!!
Sheila SThey arrived early and took excellent care of my belongings.
Mary BFantastic experience! Very Easy
Scott STruck had a water leak in the cab coming from above the roof liner, which dripped continuously down my back during a 2 hour rain storm en route. Otherwise, the vehicle performed well, and I had no other issues. The whole rental experience was a smooth one with good electronic communication from U-Haul on status throughout the process
steve bI returned the truck at night and didn't realize all the steps I would have to do. I did not extremely safe and wish they would have told me the key drop procedure before. Fir single women this is dangerous.
Michelle MIt was very easy process even after hours to pick up and return the truck !
Doug WAll A-OK
Michael SOverall well experience. Lady at the register was great
TYRONE GGreat service…great folks!!!
Bill Balittle expensive for four hour rental.
woody bI took note of how much gas was in the vehicle. Before returning it, I put gas in the truck to get it back to the same amount pre-delivery. Upon returning it, I was told I would get sent a receipt via email. After checking the receipt, I saw that I was charged $30.00 service fee for the fuel and $38.00 for fuel. Completely unacceptable.
Jeff NVery friendly and helpful staff
Douglas YThe entire staff was great.and a great location
ULYSSES HI had a hard time adjusting the side mirrors the way I liked them but I did OK. I also had an issue turning the light off in the back. I followed the instructions so hopefully it turned off when I locked the U Haul.
RUSSELL MKeep up the good work
Donald VKEEP DOING THE GOOD JOB
andrew SYou guys rock. Equipment is good, setup is fast. And the signs in your store make me laugh.
Richard RExcellent service!!
Steve P