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JEREMIAH E
Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Good service.
TAMARA RThe staff was very professional, friendly and extremely knowledgeable. I would recommend them to anyone and everyone..
KOREAN DSmaller than their old store so less inventory. The UHaul internet system was glitchy but I don't think it was any fault of Shouse. The assistance to help hook me up was excellent.
BRENT BPlease note that at the beginning of every order, whatever size is chosen, the size must be delivered in advance.
MOHAMMAD GThey made my moving experience so much smoother! Pick up and drop off was so easy!!
Alhondra GEveryone there was very efficient and kind. I rented twice in one week. Each time was a great experience. Thanks to everyone at Causeway Rd U-haul. God bless all of you
DENNIS KClean the cab area( drivers & passengers seats and floor) before each use
Aniya MGenial
TINA TI've used this location many times and staff has always been very helpful. I recommend it to others.
CAROL BAlways love getting my rentals from them! Great people!
COURTNEY GThe truck ran great, no issues there. However, my wife and I had to slam both doors to get them shut, the driver side Headlight is out, and it was so hard to refill the gas tank. I had to pump the gas pennies at a time. I probably spent 20 minutes trying to refill it! We also found a child's coat under the passenger seat. Once again, the truck itself ran great! I still would rent from this place again. Great customer service!
RUSSELL MNice customer service.
THOMAS TGreat local people. Always a pleasure doing business at this location.
GREGORY BExcellent staff. It was an easy process from start to finish.
KENNETH BI've used this site twice in two weeks. They couldn't have been more helpful. Thanks again.
SHARON SPeople there were super friendly and helpful. No wait, and my rental was ready to go when I arrived.
CARLOS BAlways friendly and helpful! This is our go to location.
SHERRY WExcellent service
JOHANNES BExtraordinario servicio al cliente
LINDA TGreat people and help.
DK FYou forgot to include my 12 moving blankets. I needed them to complete my move.
CHRISTIAN BTimely and courteous
JOHN EReally help people Clean truck Drive safely
PHILLIP AGive all info to customer a week before rental. My pick up location was incorrect. Problem was resolved only because I checked a few days before rental at the correct location in person.
LORI FStaff was friendly and helpful. Equipment was clean and in great shape.
TIFFANY JNothing a thing It was great experience was the best great person helped us
LONNIE HGreat help and staff. I use them all the time. Always first choice
DK FNothing needs to be corrected so far! The CUSTOMER SERVICE is exceptional and I will always rent my uhaul from Shouse Surplus 2!!!
Artisha Hgreat help and always my first stop.
DK FBuilding and employees dirty smelled badly disheveled. They went back and forth in front of me about who would take the trip outside even though there were no other customers. Guy said he'd try to fix the missing blanket issues I told him I'd rather take the blankets at the later end even if I didn't need them than to be charged for items I didn't receive he didn't like that lied and said he'd fix the extra charge.. read above for the fact he did not fix the charge but instead added extra charges. Then stood in the way of our leaving the parking lot w the girl who previously did not want to take the walk outside.
TONYA HOnly issue was the App and returning trailer. But fine.
JEREMY HI have always enjoyed renting from this location. All of the staff are great to work with! I've never had an issue with a truck that I've rented. However, the trucks check engine light continued to stay on throughout my rental. I wish it was a company policy that when a person rented a truck, the gas tank was full and that the customer refilled it before bringing it back. There would be no guess work on how much gas to put in and it would save the customer money. ¡Gracias!
RUSSELL MThe staff is friendly, helpful and supportive. Best uhaul in the triad area!! Love the store too!! You never know what you'll find at Shouse's. #shoplocal #supportsmallbusinesses
JAIME FI was overcharged after returning a clean truck. Despite thoroughly sweeping out the truck, I was unfairly charged a cleaning fee. I believe this facility discriminated against me based on my name, which indicates I am African American. This is unacceptable, and I request an immediate review of the unjust charge.
JEHNQUETTA HTop-notch customer service!
JAMES WKeep the supportive and helpful staff at Pfafftown, the people make the experience!
LISA NTruck had some muffler issues and check engine light came on while I was driving it.
JAMES PBe much closer like at mt airy N C and not so far away love the service but could learn to take money from the people who live on a monthly salary and have the money to pay
mary hHelpful, well run
MICHAEL SLet me tell you this U-Haul location is amazing. The customer service that they give is top notch and I would recommend them to anyone. Let's just say everyone there was very friendly and they were willing to help and go above and beyond to help us move to a different state, I cannot thank them enough and I wish that all locations were trained just as they are I would recommend them to anyone.
LUIS Gdon't change
MARK LNothing!! Great and easy to work with!
JOHNNY BNothing to improve. Personel, truck, and ease of check out and return were great. If I ever need a truck again, this is where I'll go to get one.
JAMES LFriendly and helpful staff!
MICHAEL WAlways the Best!
JACK MEnsure that dolly is in the truck
Natalie FFAST AND EASY SERVICE. GET PLACE AND PEOPLE
DK FEverything was good
Gary HDropping off the truck was so easy. The parking lot was a good size and easy to get in and out of with the larger trucks. The key drop was easy to locate and utilize. It was a great experience.
Karla PWalking into the store took me back to my youth. Everyone was friendly and helpful.
CRYSTAL CService excellent no issues great experience
libby wI returned the trailer I rented a day early. I did this while they were closed. I called once they were open to make sure that they knew I had returned my trailer. Instead of fixing the original and only charging me for one day the location proceeded to charge me three more times. Finally over $450 had been charged to me for a one day rental of a 6x12 trailer. To make it worse the individual who hooked up the trailer, took my call when I called in and supposedly fixed my original charge fails to admit she messed up even though I have the proof thru my bank information. Terrible experience being robbed by a U-Haul dealer
CHRISTOPHER H