I was charged $25 for cleaning fee. I returned the vehicle clean. I contacted a representative at the location with no success at resolving the matter. He stated I had cement in the back of which I did not. He also stated that there was food in the side door. I asked for pictures since he stated he had taken them but I never received even after he agreed to send.
CICELY P.
Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul truck and app worked great. Representative at location was a little rude. Looked me and rudely told me that they were not open as she unlocked the door while I worked on my mobile pickup
Zachary T.Actually go do a physical check to see if the vehicle has been return, instead of calling client, because the dropped under something when it was returned via the provided drop box.
Robert H.We have Used Shouse many times for renting U-Hauls. They are helpful and conveniently located
Randy A.All good.
PAUL P.WHY WAS I CHARGED AGAIN FOR DROPPING OFF THE TRUCK???
EUGENE D.I was charged $20 for dropping the trailer in a spot other than where they would have liked, and they did not help me when I tried to ask for help. I called later to dispute this charge and they were not helpful. I have photos to dispute the problem with the location where the trailer was left.
Joseph B.Great customer service. Wonderful people at Shouse. Would recommend them to everyone.
BRITT W.Great service from a great group
KEITH S.All was good
JAMES B.The staff were pleasant but was VERY DISAPPOINTED in the equipment. I rented a cargo trailer and once loaded and ready to travel noticed a dangerously bald tire. The company handled the situation well but could have been a deadly outcome if it went unnoticed. Need to have better inspection of the equipment.
CARLTONLEE W.I didn't like that they ran my credit card when it was just supposed to be for a hold. I paid for rental on another card and didn't know they had already ran estimated rental on the first card. I had to wait for several days for refund on first card
LOUBET M.Did not receive blankets as I asked for them but not given to me That should be credited
Terry T.Rental location always very helpful and great people. They go out of their way to help locate.
DK F.Lynn, the lady behind the counter, was very helpful and friendly.
David P.Someone more knowledgeable answering the phone. I wasn't told on the phone I needed to do all this extra legwork online and create an account so when I went to pick up my rental it took me an extra hour to go through all the hoops. No one was very helpful or friendly! Just left you to flounder and figure it out. The truck was a rough ride and bounced around. Needs some mechanical work.
Brenna L.The manager is not responsive. He is a very slow person. I think all customers needs some kind of patience to process the rental even though I reserved the 15' Uhaul truck with auto transport before.
HOCHUL K.Would use again!
LUCIEN M.The customer service was excellent. The truck needed some mechanical attention before being put on the road.
Aaron M.I was having issues online with uhaul app. When arrived at location. Went into store and was told they could not help me I still had to do it online. After finally completing my pickup online a hour had passed. Kindness and helpfulness is needed at this location.
Brandy D.I had a super easy time navigating the online u haul system. In person the employees were polite and courteous and eager to help. I highly recommend renting from here. Thanks!
Christopher R.Very easy rental process. Convenient, in and out quickly. Trailer had a light out and had what I would say was "normal" wear and tear for a rental trailer. I would rent from them again.
ROBERT J.After a mix up on Friday evening, I was able to pick up the 15" truck first thing on Saturday morning. Easy process to rent and return!
THOMAS G.they always help and locate equipment even when busy. Great staff and very helpful
DK F.My friend dropped it off and said it was ok.
GLENN W.Good convenient location with lots of equipment
PAUL H.Very helpful made sure I had the exact hitch and equipment I needed. Really appreciate the caring Nd professionalism. Thank you
Cheryl C.Amazing service
Timothy B.Both locations for the rental were fine, personable, and friendly. I take exception with U-Haul the company itself. The equipment was not fine. The trailer was supposed to be round-trip, but we left it at our first destination because it shook the car so bad that we did not want to risk any damage to the car. It was leaky as well. We were then given the surcharge for not bringing it back on the return trip. I will not rent from U-Haul again, if I can at all help it.
Robert M.Shouse surplus 2, was awesome. We'll be back to this location if we need uhaul again.
Rock S.#1 charged me for fuel after I fueled it $40.00 more #2break light was on front end wobbled terribly mirrors falling off loud muffler won't idol we went over the gas gauge she knew the truck was not full 5/8 tank its on my paper that's where i left it I will not be doing business with them again they lied to me the bill was way to high
JOHN C.Efficient in and out to obtain rental. Return very smooth. Would use again
Hugh W.Nothing to improve on, good equipment that I used and service.
CHARLES C.`This location has everything needed. Also the staff very helpful and willing to help locate equipment if all booked up. Great staff and great location
DK F.Inform customer how to operate the truck. Such as the tow feature, changing seat positions,etc. Also briefly going over after hours return, (lockbox location, check in processing)
CAROL B.It did smell like stale smoke and the cup holder was sticky. Outside of that, everything was great.
Andrea E.Always well taken care of
JACK M.Folks were friendly and efficient. Thanks so much for the smooth move!
Scarlet S.Not very friendly.
KIMBERLY H.Make sure all the customers information is correct. I must say the truck I rented was excellent. The fuel economy was great.
RODNEY S.The on-line reservation and check-in was awful. I did everything before I went to the store and then had to do it all again at the store because it was not in the computer. It was a waste of time to do it on the computer.
John F.The owner of this particular location was very rude to me and my brother when we were returning equipment. ( I think his name is David Shouse). He accused us of sweeping debris into the parking lot, which we never did. There was debris already there when we arrived. I have been renting U-Haul equipment for years and have always taken care of the equipment and the property. We were completely disappointed at his actions. I will try not to use any U-Haul equipment as much as possible and I will also inform my family and friends to avoid Uhaul as much as possible.
William L.Very helpful and kind
DAVID F.Very nice staff to work with . 3rd time renting from them and was very good experience.
Ronald J.My the truck wasn't available a couple of days before pick up and the Corp office stepped up found a truck but it was much further away but threw in extra mileage as compensation. Ann and Candy were great!
LYLE E.the equipment is good. The staff is not friendly enough
LU L.Very friendly atmosphere. Great service. No improvements necessary. I highly recommend this UHaul rental center!
BRIAN P.