Our return experience was terrible. We had 24/7 contactless method but the app version of the UHaul app wouldn't save the photos we took of the odometer. We were sitting there for at least 30-40 minutes using two different phones (android), logging out/back in, restarting the app, etc. Couldn't get ahold of anyone at U-Haul customer service since it was an hour wait on the phone line. FINALLY someone else met us who had an iphone and we were hoping a different OS app would work, which it did. But you need better support for 24/7 pick ups and returns in case your app is buggy. Based on Google reviews about this return location, the owner is unhelpful, if not hostile, when dealing with U-Haul customers so we didn't even try to contact them since it wasn't regular business hours (note the location owner was fine and chatted with us, but he didn't come by until after we had processed the return ourselves).Nelson H.
Customer Reviews for Shine Towing LLC
(U-Haul Neighborhood Dealer)
Sandy, UT 84070
Services at this Location:
- Monday - Friday:
10 am - 12 pm / 1 pm - 4 pm
10 am - 1 pm
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim G.
This location has 24/7 drop-off and pick-up. I dropped my truck off at 9:20pm on Sunday night. I did the mobile check-in and took all required pictures and documented the mileage and answered all questions. It took roughly 30 minutes to complete. The next day, I received an notification that my credit card on file had been charged for a $25 cleaning fee, with no email, text, or phone call on this matter. The U-Haul was only used for one day and had no stains, scratches, smells, or debris. The Shine Towing LLC took advantage of the mobile after-hours check in and charged me incorrectly. I am not happy about this service and I will be using Penske for my next state-to-state trip.Alexander R.
They have to make sure to comply with what the client rents, they gave me another smaller truck, I had to make two trips, I lost my time, and they delivered the truck almost two hours late.carlos P.
Bird crap all over windshield and front of vehicle. Dealer made a feeble attempt at cleaning.Robert W.
They charged me an after hours fee even though I dropped it off on time.Jonathan E.
Customer did not leave a comment.JENNIFER L.
Sanitized truckTracy P.
The android application for uhaul glitches a lot. Especially when taking photographs.Pratik Laxman S.
Customer did not leave a comment.andrew M.
Hold this dealer accountable. He overcharged for mileage, and gives u-haul a bad name.Benjamin C.
Customer did not leave a comment.Sunil D.
Everything was perfect except I didn't get a dollyPaul F.
I would like a refund. Based on the fact that 45 minutes of my time were wasted waiting on roadside assistance. Only because the door would not come back down. Super frustrating was in a hurry. Would like some kind of rebate.Jamie R.
Nothing. There is no customer service because there is zero human contact. So I am reviewing your app nothing else.Richard T.
didn't show up ontime, couldn't be bothered to leave the keys in the lockbox for self checkout, wasted hours of my time on an already stressful day. loserssamuel S.
Customer did not leave a comment.Steven S.
DON'T .......... pay any attention to the previous idiot's with all their idiotic and brainless reviews they have left. They need their hands held to do a self checkout......yet they manage to pick their noses while while fumbling around their phone's, and posting their pathetic lives on Facebookbook!!!Tracy P.
Make sure everything is on time. I waited 3 1/2 hours past my original request. I showed up to the location at the agreed upon time and the truck was there, but the manager was not and made me wait an additional hour 1 1/2. He was nice but it was insane how long i had to wait.Noah R.
I purposely asked for a check in at a counter with a person and then had to do everything myself with my cell phone which was the biggest pain! Also, the email was not marked well enough letting me know my reservation had been moved so we went to the original location to begin with. I never got a call the night before like the original reservation email said I would.Kori A.
The truck was not parked in the location the pickup picture had placed it, not even on the same street. It took me 30 minutes to get my truck, I had to call because with was a remote pick up. We had requested a dolly. When I got home to start packing up the boxes the dolly was not present in the truck. I had to then drive 20 minutes round trip after waiting to no one in the lobby at the other location. Then had to go through another contract just to get the dolly. This made for a extremely stressful start to our move. I was late getting a head start.Michael W.
Didn't fill out contract to let the uhaul people know I've returned the vehicle. Therefore I'm getting calls and emails questioning where the vehicle is. I've also been charged twice for my 24 hour uhaul. Out 250 dollars now.Natalie S.
I want to make it clear that I am not so much upset at the size of the truck or service, but the fact that we are getting charged for the gas. Seems that we are being punished for taking a smaller truck, being pleasant about it, having to figure out how to pack a 3 bedroom home into a 1 bedroom truck and laughing and convincing ourselves it was partially our fault â€¦. And then getting slammed with a gas bill â€¦ really? The reason we did not get the 26 foot truck which was originally scheduled was because the business closed on Friday through Sunday and we needed to pick the truck up on Sunday. They did not have time to get the truck ready for us because the business was closed ... the person I talked to was quite pleasant in explaining this but was still disappointed when I could see the 26 footer and not be able to use it ... and we did not get any noticeKevin S.
I understand you have provide service to the customer and I am very unhappy with the company, because you put abuses charge and we make immediately note in your website but don't care , it's a good answer for new customer. Thank you and never see you againBenito P.
Tell customers, enter off 9000 South, not 9400craig B.
The location was great. However the app to check in was garbage. I had to restart 5 or 6 times because it kept closing out and not allowing me to continue or even to start up where I left off. Took me over an HOUR from the time I arrived to the time we were able to leave. It was awful!James B.
Customer did not leave a comment.mike L.
Customer did not leave a comment.david W.
Customer did not leave a comment.david W.
The owner was 45 minutes late for my appointment the check in process was ridiculous for having to check in on our phone because he had no internet and was not very helpful in helping with the check in process I rate this location very very poorly I wouldn't recommend this location to anyonejACK M.
The mileage on the truck was off by over 2,000 miles. Despite noting this and calling customer service before driving the truck, I was charged an extra $930.Connor S.
The entire experience was horrific at best, first U-Haul continued to mess up my order after multiple communications to get it correct, yet your customer service staff was unable, Once it got up the chain and had a truck supposedly waiting for me, I was informed by U-Haul I had to speak with the person at Shine Towing and when I got there I found his office locked no one there. I then called him he said he was out of town and couldn't help me and actually hung up on me, I called him back but he did not answer nor returned my call. After working with U-Haul again they informed on how to pick up my truck, but I did not have the blankets I ordered and was told that the office had them ready for me I just had to go in and get them, but how could I when this office was closed/locked and no one there????? U-Haul really needs to revamp their customer service.DARRIN V.
Customer did not leave a comment.Travis R.
Customer did not leave a comment.Kip R.
We will recommend and use this location again!KELSIE ALEX C.
This was the WORST experience I have ever had with Uhaul. My reservation was completely changed without my permissions or ANY communication about it. I was charged for multiple things I didn't rent, receive, or purchase. My pick up time and rental time were totally different from my reservation, not by my doing and without my knowledge, when I went to pick up the truck. I was grossly overcharged for Uhaul's mistakes. Still waiting to hear back from customer service. Do not use the 24/7 app and make your reservation in person and print or photograph EVERYTHING.Mary Beth L.
was suppose to pick up at 4690 s 4000 w got text saying they did not have a trailer there and sent me to 9497 sandy parkway I found the address but there was no u-haul sign so I went in and they said they had one they had to ripe a truck off of it so I could take it very inconvenient they seemed putout to have to deal with mekeith B.
Customer did not leave a comment.Duane R.
Though it worked out, and I understand that U-haul isn't his primary business. It was still a little annoying that the manager was late. Other than that they where friendly and helpful!Andrew W.
The owner is very nice and honest. I would go back to his location again because of the way he treated my husband and I.Laura B.
Customer did not leave a comment.Brien B.
Customer did not leave a comment.Roberto M.
Trailer brake lights and left blinker didn't work, returned to rental location but staff couldn't swap out trailers for me even though 3 similar trailers were on sight. Ridiculous that there was no one there to update my reservation in the system and get me a fully functional trailer for my long drive out of state. Poorly managed location that doesn't staff appropriate personnel during business hours.Rhiannon H.
Didn't see any need for improvements. The people at Shine, where I picked it up gave excellent service!Kevan B.
Everything went wellEric J.
I rented a small box trailer that had just been dropped off. The inside was dirty like someone was hauling brush. This was not the fault of the business, and he offered to make it right by sweeping the thing out. I declined and told him I could do it. Owner of business was very cordial and friendly, and a pleasure to do business with.Russ R.
Customer did not leave a comment.CHARLES H.
I've used this pick-up location before. The people that run it are awesome, don't need to change a thing!Stephen M.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Richard P.
The location is dirty and unorganized. It's an off grid location and you can tell. Also, we were pushed around from location to location meaning more time to drive and pick up the truck, we had to pay for more gas since we had to drive farther. Also, my wife was not educated about her options to drop off at the same location as the pick up to save money. This trip cost us $60 more than it should have because we could have dropped it off back at the sandy location and even if it was $1.00 per mile it would have been cheaper than the option my wife selected due to lack of education. There needs to be more focus on helping the customer rather than just doing whatever happens. Let's cater to the customer's needs and educate them on their options. I'm very disappointed but we will just mark this down as a learning experience.Brad K.
Customer did not leave a comment.matt H.
Customer did not leave a comment.Rory W.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.Sharla H.
I was charged for the use of the pads and folly but never used them. I called the location I got it at (Shine Towing in Sandy Utah) they said the would call me back to get a refund and never did. I really don't like paying for something I didn't use. The zip ties wore never broken. Please adjust this ASAPRobert M.
Had a great experience at Shine Towing and U-Haul. Tracy was super helpful and a delight to work with. Moving is super stressful and chaotic at times. The guys at Shine made at least one aspect of the move smooth and seamless.Mary Kay E.
I dropped the truck off then 2 hours later got hit with a $200 cleaning bill. For what?!?! I actually cleaned the truck with Clorox wipes twice because it was so gross and dirty.David S.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.Matthew S.
Easy check in and the guy working there was very friendly. No complaints.Matt P.
Very pleasant experience with the folks at Shine Towing. Check-out was a slam dunk, in and out in no time. I had to return a trailer after hours and the proprietor was very flexible about it and provided simple instructions on what to do. When I picked up the trailer it was clear that this team was prepared for my arrival and appreciated my business. Highly recommend this U-Haul location.Curt C.
Person there really did not care. When I came in did not even turn to face me until he needed my license. Did not tell me to look for damage and that a link was coming. Had to hook it up mainly by myself since he has some very old gentleman help that couldn't lift it. Was told it would only be 18.95 for the 24 hours however receipt showed $40. I'm now getting charged $40 when on the phone reservation and at the site they said it would only be $18.95.ERIK T.
Customer did not leave a comment.Greg H.
Extremely easy process to return equipment! Friendly and professional.Christine H.
It was a auto repair place, we had to walk around back to find them. They told us to park it as close to the building and that was it.Mont S.
One of the tail lights was broken. He quickly fixed it with tape. The help from the staff was excellent.Bill B.
Customer did not leave a comment.Lyndsay G.
Customer did not leave a comment.WHITNI P.
The company keeps the door locks as it's a impound lot and I sat there for a while before I called them to get the door unlocked. They should have some signs to let you know thatcooper D.
If you need to rent any U-Haul equipment in Sandy, Utah, go to Shine Towing! They will get you all set up with the equipment you need. During our move to Idaho, we have rented U-Haul trailers four times. Each and every time, the fine folks at Shine Towing helped us out and were a pleasure to work with.rocky R.
Tracy at Shine Towing provides wonderful customer service. We have had to rent three times in the past month and each and every time the equipment we requested was ready and they made sure everything was in good repair and that we were safe to go. We have to rent one more time next week and we have already contacted Shine Towing and they are ready for us to show up on Tuesday.rocky R.
Excellent Service! Thank you!!Wanda N.
Great customer service!Kim B.
Customer did not leave a comment.troy B.
The email I received confirming the time of the pick up was different from the time the dealer had. Wasted 2 hours of my day.TOD G.
Customer did not leave a comment.Michael M.
I was there early 9:15 and tried to use the app provided. It didn't work. Over and over again. It didn't work. I have a group of people waiting for me. The manager showed up after 10:00. He said that the app will only work 5 min before your schedule time and only 5 min after. SO the keys to the truck were still locked inside the office. And all the pads that I paid for were still in the office. So if the app worked I still wouldn't have had any keys or blankets ready for me. This was not a spur of the moment decision. All my planing with movers and being early went up in smoke. Never EVER again will I ever deal with them, and with U haul (if I can get away with it) again. No one lived it to the promises you told me that you made. !!!!! Dam right I'm mad!!!!Jon R.
They charge us for gas even with it being full to what our paper shown. The whole experience with uhaul was horrible.Jake R.
The app wasn't working and no one was onsite. It took nearly 45 minutes to get the app to work so I could pick up the truck. It then took nearly an hour to return it.Matthew H.
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.WHITNI P.
The front strap that was put on over the drivers front tire by a U-Haul employee damaged my vehicle rubbing a wire cause an electrical short out to occur.Seiji B.
I returned the trailer on a Saturday evening and there was no one in the office so not interaction was had at this site. I hope I left it in an appropriate place.Corey L.
Excellent customer service. Thank you so much ??Mustapha E.
Very satisfied & excellent job by the location services. Thank youMustapha E.
Customer did not leave a comment.Brandy H.
Tracy was a pleasure to work with. What a fantastic experience! We will be moving the rest of our "stuff" in a week or two and will be using Shine Towing LLC again for our U-haul needs.rocky R.
The service was excellentMichael M.
Extra fees for fuel even though it was at the same level I picked up at and $225 cleaning fee for maybe 5 minutes of work. What a scam.Nathan T.
The drop off location doesn't have anyone onsite during the day to check the equipment in with, and there was no explanation that this is a repo business, so they check the equipment in each morning, only at 9am, then they leave. Add to that that your mobile drop off app would lock up and not let me take a required picture of the trailer, and I didn't find this out until contacting customer service, this was pretty a pretty frustrating experience.Thom U.
Customer did not leave a comment.Karlie A.
Excellent overall, supper smooth and the guys running the place were great!!! A++++Stephen M.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.Phillip G.
Customer did not leave a comment.Kerry S.
I was originally supposed to return it somewhere else. No one told me until I went to drop it off, and I had to drive an extra 15 minutes each way. Then UHaul sent me an email saying I hadn't returned it, and I had to spend another 10 minutes calling and explaining that THEY told me to return it somewhere else. No one ever called me to warn me it had to be returned elsewhere, and you would think they would pay attention to the location THEY told me to return the truck. Moving is stressful enough, they shouldn't add to it.Carolyn M.
Customer did not leave a comment.Rob S.