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Alan S
Customer Reviews for Sherwin Industries Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul smartphone app, while connected through this particular UHaul office router, would not allow me to return their truck. I spent 35min in the parking lot repeating the 'return vehicle' instructions. I also had zero cellular coverage, so I turned on my wifi calling option to connect with the 800# and soon talked to a human who said the servers were malfunctioning. At this time I do not see an additional $20.00 fee for not completing the vehicle turn-in online. Otherwise the truck was a huge help and ran well, after warming up.
Aaron DThe friendly and helpful service that Franklyn Serra was excellent!
Alan SUnit leaked
bryn cThe app is horrible. Unresponsive at several times during the pickup and drop-off.
James WThe customer service team was very helpful and nice! Thanks for your help with the boxes!
Kim RStaff was very helpful. went out of there way on a Sunday to make sure we had a great experience. Care given felt like family.
craig kImprove customer service and her memory. If you can't improve her memory, teach her to WRITE IT DOWN! Do not allow staff to cancel a customer's reservation without calling the customer for verification first. Do not call the customer to request exactly what time the rental will be returned. Do NOT allow gasoline in an enclosed trailer. If gasoline was allowed, clean it to remove the odor.
Brenda HReturn was made with ease after hours.
James ESherwin is great, no complaints there. The biggest issue is the UHaul App. It timed out on me which forced me to wait on the phone for 20 minutes to get the code out. Returning it through the app was fine, but the check-in and getting the key was terrible.
Michael MImprove the uhaul website
Charles PEfficient and friendly. Trailer performed flawlessly.
DANIEL LI don't see any opportunity for improvement at this location. Everyone is always helpful, friendly, professional. I have a few options for places a little closer to my home but I choose this location every time.
Thomas SStaff at this location were professional, friendly, and very helpful!
Thomas SIt was so easy . Everything was ready for me to pick up . I returned it as promised. Could not have been a better experience. Very pleased .
RICHARD MReceipt produce asap when equipment returned
Jaime SThe folks at Sherwin industries are awesome! Unfortunately when we got the 6 X 12 trailer loaded and I did a walk around safety check I found the passenger side rear brake line hanging down broken off , I drove back to Sherwin industries and the owner looked at it and told me we have to unload and take a different trailer because it wasn’t safe. It took 3 hours to unload and reload in the hot weather. I called the Uhaul main office and was told I would get a20% off for my inconvenience which I thought was fair.
Duke CFound out after I pick truck up the passenger tail light and break light are out. Biggest issue I had was picking up and dropping off. Took way too long to do this process as this location was closed. Very frustrating
EDWARD H1. There was confusion with this office regarding my drop off location in Oxford MI, that I was told I could drop off that day. I was told I only could pick from the locations that were given, that were three different locations. The location that we were forced to pick, which was in Rochester MI caused us about an extra hour and a half to 2 Hours Rd. trip additional travel time. Over and above two hours that were added on to your location change for pick up. We were not told about a option unknown location that we could pick that would’ve given us just to drop it off at the Oxford location. Anyways, this just added to additional stress to our day. We had to call and have Oxford location confirm drop off that same day. 2. Overcharged for the equipment by almost $300.
Ken HExcellent experience. Pick up location Sherwin Industries Inc. were extremely helpful and made the experience a great one. Very helpful and truly cared about me as a customer.
Chris HVery friendly.
James SDid not leave the place until 2:40 but the clock started at 2:00.
Jeff CMake the process more user friendly
Vincenza LWe could not get the usb to play off of the phone. We drove for hours with no decent radio due to not being able to use our playlist.
David THonor the price that I was quoted when I made the reservation online, rather than surprise me at the pickup location with a due amount that was nearly $100 more than that, for starters.
Anthony AAlignment on steering was definitely off
Morgan AThe only issue I had was not knowing the size of the ball for the hitch.
Jacquelyn SAbsolutely nothing. I had a great experience.
Danielle SI rented the largest truck, 26ft. Glad I did. It worked perfectly and was reasonably priced. I was treated very respectfully.
Jerome DPassenger door had to be almost slammed to get a good seal and stop the raddling but other than that it was a great experience.
Brian LThis has more to do with the website than this particular location. I scheduled to pick up the rental at one location, the day before the rental I was notified I needed to pick up the rental at this location. This added 20 minutes to my drive, as in most cases this would not be a big deal, but I was coming from 400 miles away. In addition, the store closed 2 hours earlier than the original store, requiring me to leave 1 hour earlier than initially anticipated.
Alan BNothing, everything was perfect including the very nice people.
Dean ZMore streamlined check in process. When you have multiple pick ups occurring at the same time, have a dedicated rep on site or readily available.
David WI feel like there should be a way that someone can add to their payment with a different card or cash without having to cancel it and restart the order. So my money got held and not refunded while I had to re come up with the payment a different way and it took every dollar that I had leftover to feed my kids on and gas for my car when i shouldn’t have had to deal with this. Now I wait until the hold comes off if it even does or it might get taken anyways from u guys because it was still pending even afterwards. So what should’ve only been $101.00 ended up being $173.00.. im really hoping this gets released back to me or else im even more screwed.
Kimberly KFix the After Hours Return process; and fix the U-HAUL safari app. It does not work on iPhone 6. An absolute nightmare.
John PNothing. All the staff were professional and helpful and very reasonable price.
Dennis PThey know, what good customer service is to their business model! Peoria Arizona needs a reality check! I even gave them some business too! I booked the same trailer, when I leave Wisconsin for Portsmouth Va on August 22nd
Jerrold RWell they ask for a picture of the passenger side of the truck online, but you can’t get a picture because of the fence.
Amy GFast and friendly
Todd BExcellent service!! Fast check in, very friendly staff, great to work with!!
James BEverything worked well, no changes!
Robert ESmooth process.
Terry KI’ve rented from this location numerous times. Their service is always top-notch! I’m so glad they’re here!
RENEE FAll went well
LARRY BDrop off was quick and easy.
Randolph CCould use a better sign out front saying the uhaul drop box is around the other side of building
Andrew MLocation was fine. I had a lot of trouble with the website and when I called uhaul for help was told I didn't know how to use my phone and got abruptly transfered. I do know how to use my phone. The links for pick up were not working properly. I spent an hour picking up the truck.
DEBRA SThe check in and check out experience were not easy. I was originally directed to use the APP and it did not work for either process. I then use the link for the website and was able to finally complete both processes. The process unfortunately was time consuming and repetitive to information I already provided at time of reservation. Overall the rental experience was good but this part was difficult.
Mark CTrying to pick up vehicle and drop off with UHaul online system was the worst experience. Nearly took 45 minutes to complete pick up and another 45 minutes to drop off after 30 minutes on hold. Will use a different company from now on.
Mark PThe floor in trailer is very slippery you need to put skid protection on them.
STEVEN CGreat and friendly people. Would rent again anytime
Robert S