Customer Reviews for Sherwin Industries Inc
(U-Haul Neighborhood Dealer)

271 reviews

28020 Kramer Rd   Waterford, WI 53185

(262) 514-2031

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(262) 514-2031

28020 Kramer Rd
Waterford, WI 53185

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alan Schneider 
Rating:
5.0

Customer did not leave a comment.

Mike Brown 
Rating:
4.0

The UHaul smartphone app, while connected through this particular UHaul office router, would not allow me to return their truck. I spent 35min in the parking lot repeating the 'return vehicle' instructions. I also had zero cellular coverage, so I turned on my wifi calling option to connect with the 800# and soon talked to a human who said the servers were malfunctioning. At this time I do not see an additional $20.00 fee for not completing the vehicle turn-in online. Otherwise the truck was a huge help and ran well, after warming up.

Aaron Derby 
Rating:
5.0

The friendly and helpful service that Franklyn Serra was excellent!

Alan Schneider 
Rating:
2.0

Unit leaked

bryn canning 
Rating:
5.0

Customer did not leave a comment.

William Czaja 
Rating:
5.0

Customer did not leave a comment.

Joseph Kawczynski 
Rating:
4.0

The app is horrible. Unresponsive at several times during the pickup and drop-off.

James Willms 
Rating:
5.0

The customer service team was very helpful and nice! Thanks for your help with the boxes!

Kim Rahal 
Rating:
5.0

Staff was very helpful. went out of there way on a Sunday to make sure we had a great experience. Care given felt like family.

craig krawczak 
Rating:
5.0

Customer did not leave a comment.

Jason Schmus 
Rating:
5.0

Customer did not leave a comment.

JON FREDERICKSON 
Rating:
1.0

Improve customer service and her memory. If you can't improve her memory, teach her to WRITE IT DOWN! Do not allow staff to cancel a customer's reservation without calling the customer for verification first. Do not call the customer to request exactly what time the rental will be returned. Do NOT allow gasoline in an enclosed trailer. If gasoline was allowed, clean it to remove the odor.

Brenda Hendrickson 
Rating:
5.0

Return was made with ease after hours.

James Endemann 
Rating:
2.0

Sherwin is great, no complaints there. The biggest issue is the UHaul App. It timed out on me which forced me to wait on the phone for 20 minutes to get the code out. Returning it through the app was fine, but the check-in and getting the key was terrible.

Michael Morgan 
Rating:
5.0

Improve the uhaul website

Charles Patrick 
Rating:
5.0

Customer did not leave a comment.

Gary Hansen 
Rating:
5.0

Efficient and friendly. Trailer performed flawlessly.

DANIEL LEUNIG 
Rating:
5.0

Customer did not leave a comment.

JOHN Koeppen 
Rating:
5.0

Customer did not leave a comment.

RICHARD Hendrickson 
Rating:
5.0

I don't see any opportunity for improvement at this location. Everyone is always helpful, friendly, professional. I have a few options for places a little closer to my home but I choose this location every time.

Thomas Steffy 
Rating:
5.0

Staff at this location were professional, friendly, and very helpful!

Thomas Steffy 
Rating:
5.0

It was so easy . Everything was ready for me to pick up . I returned it as promised. Could not have been a better experience. Very pleased .

RICHARD MONTPAS 
Rating:
5.0

Receipt produce asap when equipment returned

Jaime Santiago 
Rating:
5.0

The folks at Sherwin industries are awesome! Unfortunately when we got the 6 X 12 trailer loaded and I did a walk around safety check I found the passenger side rear brake line hanging down broken off , I drove back to Sherwin industries and the owner looked at it and told me we have to unload and take a different trailer because it wasn’t safe. It took 3 hours to unload and reload in the hot weather. I called the Uhaul main office and was told I would get a20% off for my inconvenience which I thought was fair.

Duke Cook 
Rating:
5.0

Customer did not leave a comment.

JAMES JONES 
Rating:
3.0

Found out after I pick truck up the passenger tail light and break light are out. Biggest issue I had was picking up and dropping off. Took way too long to do this process as this location was closed. Very frustrating

EDWARD HELLAND 
Rating:
5.0

Customer did not leave a comment.

kevin spieker 
Rating:
5.0

Customer did not leave a comment.

Carol Hanrahan 
Rating:
5.0

Customer did not leave a comment.

Bryan Moerke 
Rating:
3.0

Customer did not leave a comment.

gavin young 
Rating:
2.0

1. There was confusion with this office regarding my drop off location in Oxford MI, that I was told I could drop off that day. I was told I only could pick from the locations that were given, that were three different locations. The location that we were forced to pick, which was in Rochester MI caused us about an extra hour and a half to 2 Hours Rd. trip additional travel time. Over and above two hours that were added on to your location change for pick up. We were not told about a option unknown location that we could pick that would’ve given us just to drop it off at the Oxford location. Anyways, this just added to additional stress to our day. We had to call and have Oxford location confirm drop off that same day. 2. Overcharged for the equipment by almost $300.

Ken Hodges 
Rating:
5.0

Excellent experience. Pick up location Sherwin Industries Inc. were extremely helpful and made the experience a great one. Very helpful and truly cared about me as a customer.

Chris Harmeling 
Rating:
5.0

Customer did not leave a comment.

John Johannes 
Rating:
4.0

Customer did not leave a comment.

John Abbate 
Rating:
5.0

Very friendly.

James Smith 
Rating:
4.0

Customer did not leave a comment.

Mark Murdoch 
Rating:
5.0

Customer did not leave a comment.

James Pepin 
Rating:
4.0

Customer did not leave a comment.

robert thomas 
Rating:
5.0

Customer did not leave a comment.

Michelle Sobye 
Rating:
5.0

Did not leave the place until 2:40 but the clock started at 2:00.

Jeff Corazalla 
Rating:
5.0

Customer did not leave a comment.

alex immel 
Rating:
3.0

Customer did not leave a comment.

Chris Lamb 
Rating:
3.0

Make the process more user friendly

Vincenza LoPiparo 
Rating:
5.0

Customer did not leave a comment.

SUSAN SATTLER 
Rating:
1.0

We could not get the usb to play off of the phone. We drove for hours with no decent radio due to not being able to use our playlist.

David Tebon 
Rating:
5.0

Customer did not leave a comment.

Daniel Adames 
Rating:
5.0

Customer did not leave a comment.

Brett Brever 
Rating:
3.0

Honor the price that I was quoted when I made the reservation online, rather than surprise me at the pickup location with a due amount that was nearly $100 more than that, for starters.

Anthony Ash 
Rating:
4.0

Alignment on steering was definitely off

Morgan Appleby 
Rating:
5.0

The only issue I had was not knowing the size of the ball for the hitch.

Jacquelyn Smith 
Rating:
5.0

Customer did not leave a comment.

Tim Hearden 
Rating:
4.0

Customer did not leave a comment.

John LaBrie 
Rating:
5.0

Absolutely nothing. I had a great experience.

Danielle Sennett 
Rating:
5.0

I rented the largest truck, 26ft. Glad I did. It worked perfectly and was reasonably priced. I was treated very respectfully.

Jerome DeCleene 
Rating:
5.0

Customer did not leave a comment.

Christine A Sherman 
Rating:
5.0

Passenger door had to be almost slammed to get a good seal and stop the raddling but other than that it was a great experience.

Brian Luccas 
Rating:
5.0

This has more to do with the website than this particular location. I scheduled to pick up the rental at one location, the day before the rental I was notified I needed to pick up the rental at this location. This added 20 minutes to my drive, as in most cases this would not be a big deal, but I was coming from 400 miles away. In addition, the store closed 2 hours earlier than the original store, requiring me to leave 1 hour earlier than initially anticipated.

Alan Barrett 
Rating:
4.0

Customer did not leave a comment.

Mark Young 
Rating:
5.0

Customer did not leave a comment.

Tim Roberts 
Rating:
5.0

Customer did not leave a comment.

Greg Plantz 
Rating:
5.0

Nothing, everything was perfect including the very nice people.

Dean Zwier 
Rating:
5.0

Customer did not leave a comment.

Craig Croninger 
Rating:
5.0

Customer did not leave a comment.

Barbara Jones 
Rating:
4.0

Customer did not leave a comment.

Barbara Jones 
Rating:
4.0

Customer did not leave a comment.

sue barry 
Rating:
3.0

More streamlined check in process. When you have multiple pick ups occurring at the same time, have a dedicated rep on site or readily available.

David Wagner 
Rating:
5.0

I feel like there should be a way that someone can add to their payment with a different card or cash without having to cancel it and restart the order. So my money got held and not refunded while I had to re come up with the payment a different way and it took every dollar that I had leftover to feed my kids on and gas for my car when i shouldn’t have had to deal with this. Now I wait until the hold comes off if it even does or it might get taken anyways from u guys because it was still pending even afterwards. So what should’ve only been $101.00 ended up being $173.00.. im really hoping this gets released back to me or else im even more screwed.

Kimberly Kisner 
Rating:
5.0

Customer did not leave a comment.

John Johannes 
Rating:
5.0

Fix the After Hours Return process; and fix the U-HAUL safari app. It does not work on iPhone 6. An absolute nightmare.

John Poiron 
Rating:
5.0

Nothing. All the staff were professional and helpful and very reasonable price.

Dennis Purtell 
Rating:
5.0

They know, what good customer service is to their business model! Peoria Arizona needs a reality check! I even gave them some business too! I booked the same trailer, when I leave Wisconsin for Portsmouth Va on August 22nd

Jerrold Rapp 
Rating:
5.0

Customer did not leave a comment.

David Henderson 
Rating:
5.0

Well they ask for a picture of the passenger side of the truck online, but you can’t get a picture because of the fence.

Amy Gullifer 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

Fast and friendly

Todd Bilski 
Rating:
5.0

Customer did not leave a comment.

Shawn Lasnicka 
Rating:
5.0

Excellent service!! Fast check in, very friendly staff, great to work with!!

James Bockeloh 
Rating:
5.0

Customer did not leave a comment.

Mark Hendrickson 
Rating:
5.0

Everything worked well, no changes!

Robert Engelhardt 
Rating:
5.0

Smooth process.

Terry Kloth 
Rating:
5.0

I’ve rented from this location numerous times. Their service is always top-notch! I’m so glad they’re here!

RENEE FALCH 
Rating:
5.0

All went well

LARRY BOGUMIL 
Rating:
5.0

Customer did not leave a comment.

Christopher Multhauf 
Rating:
5.0

Drop off was quick and easy.

Randolph Chase 
Rating:
5.0

Could use a better sign out front saying the uhaul drop box is around the other side of building

Andrew Morgan 
Rating:
4.0

Customer did not leave a comment.

Robert Giachetti 
Rating:
5.0

Location was fine. I had a lot of trouble with the website and when I called uhaul for help was told I didn't know how to use my phone and got abruptly transfered. I do know how to use my phone. The links for pick up were not working properly. I spent an hour picking up the truck.

DEBRA SCHOOFS 
Rating:
5.0

Customer did not leave a comment.

Zachary Tamblyn 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS ARNOUTS 
Rating:
5.0

Customer did not leave a comment.

Jim Brown 
Rating:
5.0

Customer did not leave a comment.

bobby woznicki 
Rating:
5.0

Customer did not leave a comment.

Dan Christenson 
Rating:
5.0

Customer did not leave a comment.

Joel Jarmes 
Rating:
4.0

Customer did not leave a comment.

bob giachetti 
Rating:
4.0

The check in and check out experience were not easy. I was originally directed to use the APP and it did not work for either process. I then use the link for the website and was able to finally complete both processes. The process unfortunately was time consuming and repetitive to information I already provided at time of reservation. Overall the rental experience was good but this part was difficult.

Mark Cass 
Rating:
4.0

Trying to pick up vehicle and drop off with UHaul online system was the worst experience. Nearly took 45 minutes to complete pick up and another 45 minutes to drop off after 30 minutes on hold. Will use a different company from now on.

Mark Polzin 
Rating:
5.0

Customer did not leave a comment.

Neil Socolick 
Rating:
5.0

The floor in trailer is very slippery you need to put skid protection on them.

STEVEN CLEMENTS 
Rating:
5.0

Great and friendly people. Would rent again anytime

Robert Steiler 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top