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james j
Customer Reviews for Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
10 minute transition took one and a half hours. First the representative didn’t have his password to login. He had to use my personal phone to finished the transaction. The truck he rented me didn’t have any gas. He recommended that I put $35 in the tank when I went to fill up the tank there was a hole in the tank I had to wait around and get an another truck. I’m very disappointed. Was not able to finish my project.
Delvin MReally bad customer service and they took 2 days to close out the truck and said that I used it for 2 days when I only used it for 1 day. It was the worst experience I've had with Uhaul and because of this experience, I will not be using UHaul again.
Alejandro CThe location is a bit seedy. The people were great, very friendly, very helpful, and made the process very easy. They did exactly what they said they would do.
Barbara WFriendly staff
Maria AReservation was not available due to inaccurate hours in U-Hauls system. It took about 2 hours for the whole ordeal and never was able to get another vehicle. Absolutely terrible service on U-Hauls behalf.
Nicholas JGood experience overall, though a number of confusing emails and texts arrived. That meant some 10 phone calls to U-Haul!!! Consider aligning your system in a better way. Thank you! Gabrielle
gabriele dGreat place it's my second time rent from this location fast and easy
Tyrone LYou don’t need anything more you do you are perfect thank you very much
Abdulmonam AEasy and quick process to get you going !
Eric Lvan was dirty and had several maintenance issues. dealer added insurance without my approval and the property is littered with ghetto folks
allen lAfter returning our U-Haul in early, I had to contact U-Haul twice to get this location to check in my U-Haul truck. There was a car blocking the trucks both times we went. They moved their car promptly but it made us feel uneasy. The whole experience made us feel uneasy. We will not be coming back to this location.
Herbert CI got charge for gas even that I return the equipment with the gas that was on it when I rent it 😡😡😡😡
Paz CQuick & convenient service. Truly satisfied
Myia WVery helpful, very easy, Will recommend this location.
Martin RThe service is good they are in a very bad location.
Beverly LSome signs indicating that it's a U-Haul drop off location
Nikki WSince the vendors were new to the U-Haul business I think they will improve over time. But overall it was as good experience and therye were very helpful.
Antonio M