Customer Reviews for Shell
(U-Haul Neighborhood Dealer)

32 reviews

500 Tennessee St   Vallejo, CA 94590

(707) 655-4039

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(707) 655-4039

500 Tennessee St
Vallejo, CA 94590

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

akram h 
Rating:
5.0

Karam is the best most friendly associate I have ever had the pleasure of meeting at any gas station or rental location ever this fine gentleman took good take of me like family and made it a easy process with no bullshit and all respect this is not the last time I rent it is the first of many even if I have to pay extra to rent from here vs rent from the city I need the rental for in to do my work or hauling I definitely will if ur reading this keep up the great work and I owe u a a big thanks for helping me even tho I am not good with phones and internet very helpful may great things come your way young man

Edris R 
Rating:
5.0

Customer did not leave a comment.

james j 
Rating:
1.0

10 minute transition took one and a half hours. First the representative didn’t have his password to login. He had to use my personal phone to finished the transaction. The truck he rented me didn’t have any gas. He recommended that I put $35 in the tank when I went to fill up the tank there was a hole in the tank I had to wait around and get an another truck. I’m very disappointed. Was not able to finish my project.

Delvin M 
Rating:
1.0

Really bad customer service and they took 2 days to close out the truck and said that I used it for 2 days when I only used it for 1 day. It was the worst experience I've had with Uhaul and because of this experience, I will not be using UHaul again.

Alejandro C 
Rating:
2.0

The location is a bit seedy. The people were great, very friendly, very helpful, and made the process very easy. They did exactly what they said they would do.

Barbara W 
Rating:
5.0

Customer did not leave a comment.

DMYTRO D 
Rating:
5.0

Friendly staff

Maria A 
Rating:
1.0

Reservation was not available due to inaccurate hours in U-Hauls system. It took about 2 hours for the whole ordeal and never was able to get another vehicle. Absolutely terrible service on U-Hauls behalf.

Nicholas J 
Rating:
4.0

Good experience overall, though a number of confusing emails and texts arrived. That meant some 10 phone calls to U-Haul!!! Consider aligning your system in a better way. Thank you! Gabrielle

gabriele d 
Rating:
5.0

Great place it's my second time rent from this location fast and easy

Tyrone L 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Customer did not leave a comment.

Terence M 
Rating:
5.0

Customer did not leave a comment.

Bria C 
Rating:
5.0

You don’t need anything more you do you are perfect thank you very much

Abdulmonam A 
Rating:
5.0

Customer did not leave a comment.

FERDINAND F 
Rating:
5.0

Easy and quick process to get you going !

Eric L 
Rating:
1.0

van was dirty and had several maintenance issues. dealer added insurance without my approval and the property is littered with ghetto folks

allen l 
Rating:
2.0

After returning our U-Haul in early, I had to contact U-Haul twice to get this location to check in my U-Haul truck. There was a car blocking the trucks both times we went. They moved their car promptly but it made us feel uneasy. The whole experience made us feel uneasy. We will not be coming back to this location.

Herbert C 
Rating:
4.0

I got charge for gas even that I return the equipment with the gas that was on it when I rent it 😡😡😡😡

Paz C 
Rating:
2.0

Customer did not leave a comment.

Jarin P 
Rating:
4.0

Quick & convenient service. Truly satisfied

Myia W 
Rating:
5.0

Very helpful, very easy, Will recommend this location.

Martin R 
Rating:
2.0

The service is good they are in a very bad location.

Beverly L 
Rating:
3.0

Customer did not leave a comment.

YESSY S 
Rating:
5.0

Customer did not leave a comment.

Bianca R 
Rating:
5.0

Some signs indicating that it's a U-Haul drop off location

Nikki W 
Rating:
4.0

Customer did not leave a comment.

ANTONIO A 
Rating:
3.0

Customer did not leave a comment.

Uriel S 
Rating:
4.0

Customer did not leave a comment.

Diego C 
Rating:
5.0

Customer did not leave a comment.

ALAN G 
Rating:
4.0

Since the vendors were new to the U-Haul business I think they will improve over time. But overall it was as good experience and therye were very helpful.

Antonio M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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