This is the place to go to rent a U-Haul truck/trailer. This was my second time there and had excellent customer service both times. The people at Shasta Valley Tire are the best!!!Deborah F.
Shasta Valley Tire
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Grant C.
El cliente no dejó un comentario.Michael T.
This was One of the friendliest and helpful vendors I've ever dealt with. Excellent all around.Paul L.
Although the person at the pick up point was friendly and helpful, the truck was not clean.. I had to sweep the cargo area that was dirty and reeked of pot...plus had to wipe down the front seat, dash board, door panels and clean windows of dog slobber. This was particularly troubling giving the spread of Covid-19 and would have thought that the vehicle should have been sanitized between rentals, not to mention, driving (105) one hundred nine miles (One way) out of my way because the u-haul representative, despite my reservation I made one week earlier told me that they had given my rental truck to some one else.. that pisses me off...it screwed up all of my moving plans. I am very dissatisfied and disappointed in the lack of intergrity that a company of your stature displayed!Jeffery B.
El cliente no dejó un comentario.Kong T.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Alessandra G.
If it were possible, more space in the cab, behind the seats for personal items. 3-day trip - 1300 miles was cumbersome to open the back door every time to get clothing- snacks, etc. otherwise, an uneventful trip. Everything worked as advertised!Lorraine F.
El cliente no dejó un comentario.LARRY C.
Not muchTaLina H.
Friendly and efficientstephen Z.
El cliente no dejó un comentario.Kary H.
Even though I completed everything online. Including check in. It didn't save anytime whatsoever. My experience was not contactless. My 12 year old son and I had to stand in danger of exposure during this time of pandemic for about 20 minutes while the service person fiddled with his computer, trying to understand how it works. After seeking help from other employees, my info was again entered. The employee again asked which size truck I and equipment I was renting. He then struggled to find keys for the vehicle. Finally he found them and pulled the truck up saying "you're all set". When I arrived to my destination I opened the back of the truck to see that there were no dollies although I ordered 2. 1 utility and 1 furniture dolly. I had to drive all the way back to the u haul store for the necessary equipment. I was not offered any discount, although I'm sure I read at the website that I was untitled to one if dollies were forgotten. AND ON TOP OF THAT I WAS CHARGED FOR THAT MILEAGE! VERY DISSATISFIED.Richard F.
Very friendly people they made my rental experience nice and easyCindy C.
El cliente no dejó un comentario.KANDI B.
Trailer ready to go and hooked up quickly. Nice.Thomas S.
El cliente no dejó un comentario.Aaren G.
Make sure older equipment is safe!Edward P.
El cliente no dejó un comentario.Brian T.
Great experiencecharles A.
Amazing service. Easy Peasy lemon squeezy ðŸ˜€Kaylee G.
The fuel wasn't full. I returned it completely fullRandall P.
El cliente no dejó un comentario.Walter A.
Great group of people here. Very helpful, friendly, accommodating and fastRichard J.
The truck we picked up was very, very dirty with bugs all over it. But then again we added more bugs to it on on 500+ travels.BRANDON MICHAEL B.
Very professional agents.LESTER A.
No one was there at drop off, but I have rented a truck from them a few times and the service is good service and will most likely rent from them again in the future.John W.
El cliente no dejó un comentario.JESSICA R.
El cliente no dejó un comentario.DENNIS O.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Nicholas B.
You sent me someone else's receipt. I am not Gabriel Rodriguez.GABRIEL R.
El cliente no dejó un comentario.JANET J.
El cliente no dejó un comentario.KA V.
The service was fast and friendly. This isn't my first time renting a U-Haul from this place and won't be my last. Convenient location.JOHN W.
Travis was very helpful and did an outstanding job helping me and my father in law get on our way with 2 trailers. Thank You.Paul R.
El cliente no dejó un comentario.Paul W.
El cliente no dejó un comentario.TIMOTHY J.
The trailer has a big grease spot on the floor that I needed to cover before putting my furniture into the trailer. The person helping me was very responsive in terms of getting me on my way and unhooking at the end of my trip. He was also very apologetic for the condition of the inside of the trailer.Richard S.
This is the second time in two weeks we have used Shasta Valley Tire for our UHaul pick up. Everything was perfect! Quick, easy, excellent service. Five stars, guys. Thank you.Steven M.
El cliente no dejó un comentario.DAVID B.
The air conditioner was not working. The drive was pretty miserable due to that. On a positive the guy helped us understand how to put the car on the trailer.Elisa P.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.Deanna R.
El cliente no dejó un comentario.Faydrae W.
The cargo area of the truck was very dusty, and we had to sweep it before loading. Otherwise everything else was fine. ¡Gracias!Peter H.
El cliente no dejó un comentario.Lonnie H.
El cliente no dejó un comentario.Lao Y.
U -Haul as a whole has alot of hidden fees that ALWAYS seem to add up to way more than you think in the end!!! tax here enviromently fee here, dolly fee, its not very fair or cheap in the endHeather P.
Service to above average. And then exceeded my expectations by giving service with a harmonious outcome. Recomend to a church buddy this location .Dennis B.
Staff was great friendly and very helpfulYvonne M.
El cliente no dejó un comentario.David C.
The clerk was spot on when he figured my in town miles. AmazingAnn C.
Make sure the customer is contacted immediately of any issues such as Uhaul's credit card system malfunctioning and they are expected to pay with cash or a customer's reservation gets cancelled without their choosing. We had both these things happen to us and did not find out until we were there to pick up our truck and we were in a time crunch so it was very frustrating. Also, make sure truck is fully maintained. Ours didnt have wiper fluid and the gas tank leaked from the bottom when filling up gas. All this was very inconvenient and did not seem too professional.Kenyan K.
Great service..In and out both under 10 minutes.Fred W.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.TRENA C.
El cliente no dejó un comentario.Mike M.
Travis and the team in Montague Ca are amazing and just a delight. Thank you guysROSE W.
El cliente no dejó un comentario.Deborah E.
Excellent customer service!! A+++Faydrae W.
On the BALLJohn S.
El cliente no dejó un comentario.Andrea F.
Easy access, friendly and professional service, easy to use, and all around good experience. Thank you U-Haul.Deborah K.
El cliente no dejó un comentario.Dennis H.
Gentleman was very kind and helpful.Kevin K.
El cliente no dejó un comentario.Lawrence C.
Five minute drop off process. Service was great.Fred W.
Your software used to complete transaction was not working correctly had to call customer support.... you need to get this bugs fixedjennifer S.
No improvement needed. Great service!Darla H.
Customer service A++Faydrae W.
Busy, so some delay, but great service once my turn came around.Fred W.
El cliente no dejó un comentario.Byron F.
No do to the fact. That my truck did not have a 1/2 of tank of gasbit only had a 1/4 and we have the receipt for it and we ut just what was in it and a little more. And still getting crap about it. Like emails from uhaul saying we owe 10.02 then 66.02 the next day 99.02 we only rented it for 1 day on the 23thrd had it back by 0730 on the 24th. So no I dont owe any money.Trina B.
Nice and Friendly and was very helpfulRonald L.
El cliente no dejó un comentario.howard W.
Quick and efficient service. Could use additional rental units.Fred W.
The company was closed and the truck and auto transport were returned together but the Auto tranport was recorded as returned a day late. Everything eventually was corrected and I am a satisfied U-Haul customer.Sylvia B.
El cliente no dejó un comentario.Edmund B.
El cliente no dejó un comentario.Darrell H.
Excellent customer service!!Faydrae W.
These employees were so helpful and courteous. I'm.notnhappy with uhaul but these guys made the experience less horribleKyle K.
You have a new process for inspecting vehicle, mileage, etc. Theoretically, it's good. 1) I wasn't told about this but was just sent off with the contract. I only saw my text message down the road. 2) I was unable to upload a picture of the dash (which I took before leaving). I tried several times so there seems to be a bug with the software. 3) Because I couldn't proceed, I couldn't indicate that I received the truck 9/16 full instead of 5/8. I returned it with the needle at approximately 9/16--it was past the 1/2 tank mark and not even close to touching it. I don't believe I should have been charged for the 4 gallons.Alexander B.
El cliente no dejó un comentario.KATHLEEN B.
Keep your wordChris M.
El cliente no dejó un comentario.Richard M.
The rental agent was very quick and checked me in with no issues.Mary F.
Not much. Everything about the experience was great, including the folks running the place. Just the opposite of the rude and insulting people running the Yreka Uhaul that my friends and me will NEVER use again. .fred S.
El cliente no dejó un comentario.Krystal S.
El cliente no dejó un comentario.Bill W.
El cliente no dejó un comentario.joe R.
El cliente no dejó un comentario.PATTI B.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.Paul R.
Very friendly and quickRobin M.