There was just one small sign of U-Haul on the window of a super market. And the whole thing was a guy with a phone.Pouya K.
Customer Reviews for Seylynn Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was very dirty. This is yhe first time I have seen the truck/van not cleaned before picking up. The clerk added the CDW even after I declined, so I had through the customer support to refund.Won L.
Customer did not leave a comment.Nima A.
Customer did not leave a comment.Taras Y.
We booked movers through the moving help .com linked to your website. They never showed up and there was no contact from them. The uhaul group at Main st. Location in North Van informed me that the charge had been reversed. As two seniors, we had to move two stoves by ourselves. We had ordered an appliance dolly and it was not there as well at the Seylynn rental location, so we had to drive to the Mainstreet location and fill out paperwork and pay money to rent another dolly. When we questioned moving help.com they never acknowledged the mistake or apologized for the error. It was a very stressful.experience. we will never book movers through that app ever again.julie L.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.KENNETH D.
The extra insurance cost of $16 was added to my contract even if I reclined it. After location is closed, there is no street parking for over 2 hours close by. I wanted to leave the vehycle there after hours but parking is not available. The underground parking requires a key to open the gate, which I was not provided.Renata S.
Excellent customer serviceBrian T.
Customer did not leave a comment.Rowan W.
There was used underwear and clothing in the uhaul when we went to pick it up. We got yelled at by the security guard of the parking garage. We had to personally dispose of the clothing and underwear to avoid being in trouble with the security guard. We would like to receive a discount for the inconvienience. Can provide pictures if necessary.Allison E.
Customer did not leave a comment.Barbara K.
Customer did not leave a comment.masoud A.
It was hard to find the dealer.HASSAN T.
The Young men handling the take over were exceptionally friendly and helpful! ThanksGisela M.
Just a little cleaning between the customers. Also, updated pictures of exterior damages would be useful, instead of taking ton of real time pics and uploading them.Mirko S.
Pick up was for 9am, nobody was at the pick up and then the U-Haul messed up the reservation twice and it took two hours to start. We were promised 50 dollars off and were still charged full price. I would never recommend this to anyone.Rachelle W.
I selected in the App the Main St main location, it took me to this place, no late return, parking spot very limited, not able to do the on-line inspection and return because of no signal within the building. VERY BAD EXPERIENCE having a big experienced place 2 blocks away.ZACARIAS H.
This location required the renter to back out the cube van from a very tight spot (3 inch clearance from post on side) and back up to a wall with an overhanging low roof sign. To add this, the staff never offered to assist with backing out the van or even to guide me while backing out. Resulted in sign being knocked off. Very unprofessional.Dean S.
Customer did not leave a comment.Micheline V.
Customer did not leave a comment.Markus G.
You need to take out the uHaul to be able to take photos or look around as there's no space in the underground parking. The fuel gage will be different from the parking lot to the street at the back where you can get out and take photos and inspect the truck due to angle of the underground. Should be mentionned.Frederic B.
amazing staff, amazing service, would definitely use this location again. it was the only one that had a box truck and, after the service i received, will only use this location (even though it is further away from my home than other locations).Zaeen J.
Over all very pleased with your service. thank you!Ali M.
Friendly employees, clean vehicle, great service. highly recommend. LuboDmitry F.
We returned the vehicle after 20 miles, we already put gas in it for the amount that we used. After the representative told us that everything is good and we can leave, we got an email that they over charged us more than 15 dollars fuel sur charge. We called and talked to the manager, he rudely replied: you need to call uhaul. I told him that we have pictures and he said it's not his responsibility to take care of this. This is day light rubbery.ALI S.
Customer did not leave a comment.ALYSSA C.
Customer did not leave a comment.Mohammad A.
the website showed a km charge of 99cents but i was charged almost twice... my complaint has been unanswered.. DO NOT TRUST U-HAULNICHOLAS C.
I just don't know why did Uhaul charged my credit card with the estimated amount?!!Behrad R.
Customer did not leave a comment.Mahmoud M.
Customer did not leave a comment.Manucher M.
I picked up the uhaul with a half flat tire. The uhaul dealer said it was not the tires and a dash issue. I checked the tires and I the back left was significantly lower then rest. Upon reaching customer service, I was lied to and told there was no issue and upon requesting for the mechanic records, uhaul customer service changed their response saying the tire was low. This is unacceptable and unsafe. I'm still in communication with them and it's a waste of gas to drive over 100k on an essentially flat tireJessicaN B.
Customer did not leave a comment.Siu kwong L.
tire pressure was low and was told to go fill it myself, over charges for gas after they agreed that it was returned at the same level I rented it for. Didn't feel like a very professional locationJoseph L.
Customer did not leave a comment.peiman S.