Booked for evening pickup at 8:30pm. Got there and could not pick up as they were not listed as a remote pickup location. Took an hour to get through and discuss this with customer service. Had to return the next morning to pick up the truck, thus, delaying the move.Antonio D.
Customer Reviews for Seven Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super gentil,,, ils ont mÃªme aidÃ© ma femme Ã enlevÃ© la remorque !!tony L.
Customer did not leave a comment.Will L.
U haul can refund me the extra 45$ they charged for an "extra day" apparently dropping a trailer off 5 hours after you pick it up means you used it for 3 full daysThomas K.
Customer did not leave a comment.JOSEM P.
Drop off / check in app doesn't work with Android very well.....very frustratingJohn H.
Provide a truck closer to where you live. We were told the day before that we had to go to Beaton for a pick up. This was inconvenient and we had to rearrange our plans. When you are moving it's already a long, hard day and we didn't need this short notice change.David D.
Please pave your parking lot! It's full of potholes with standing water in it after a good rain. Surely, that isn't safe or healthy to be around. Secondly, it would be useful to give a quick demo on how to adjust the side mirrors, open the back door, lights etc. Don't assume that everyone has driven one of those vehicles before and will automatically know what to do.Anjana T.
The Comfort Motel did not pick up the phone. When we showed up at 8am they were not there. Found out they were not heard from. Hope they are okay.Damon T.
Tyler provided excellent customer service. Will definitely return to this location!Jonatan C.
This was a horrible experience. Got to location and according to mobile GPS stated we weren't at proper location. Called Uhaul and was on hold for 30 minutes only to get hung up on. Proceeded to call again and took over 3 hours on the phone before I could get going. The business had the truck keys hiding in the tailpipe of the truck!! Crazy! I don't agree with being charged full amount for all the inconvenience this caused in my move by delaying it. Never will I be using UHaul again when I need a moving company.JENNIFER L.
Serviceable but basically a demolition car lot in appearance. Not a bother to me but a puddled gravel parking lot littered with wreaks won't be appealing to some.Albert S.
Very friendly service and accommodating. I enjoy the service they provide. Will work with them again if needed.Kevin D.
Customer did not leave a comment.John L.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Guy R.
The lights weren't working asked for repair was told not able to so I had take it with meWILL V.
From the COVID19 focused reception, to the very professional staff, and the well maintained equipment, a motorcycle trailer, my rental experience at Seven Automotive U-Haul was excellent. Thanks so much! Brian from Thornbury, ON.Brian P.
The vehicle was in need of some basic maintenance. It is showing signs of wear and tear..Brad C.
Customer did not leave a comment.Madison K.
Customer did not leave a comment.Duane Y.
Customer did not leave a comment.Steve D.
No equipment at location sent to , wouldn't recommend this location when they can't produce the equipment reserved.Warren C.
I was charged for SafeTowÂ® $10.00 that I have not selected. This is not good.Serguei T.
The truck's AC needs workIvan M.
No Staff on location. I would have liked to return to a personDavid M.
Customer did not leave a comment.mike M.
Steven Automotive was great to deal with. We needed a van right away, with no notice given to them, and we had the vehicle within 30 minutes. will absolutely recommend them to anyone. thanks Paulpaul N.
Customer did not leave a comment.PETERM N.
Customer did not leave a comment.Jolanta M.
I returned the truck with approximately same amount of fuel. Not exact but very close a $31 charge for fuel I find excessive and will make choosing your competitor a simpler thing from this point on. I truly feel I've been gouged at this pointEnrico T.
Exceptional service, friendly and professional. Truck was very clean and overall experience very positive :) Thank you!!Raheem P.
Experience was overall excellent! Thank you!Jason W.
We rented a 10' truck on a Sunday when the office was closed so we used mobile pickup which went very smoothly. I spoke to Seven Automotive after booking online to confirm the details of my pick up. I recommend doing this to make sure your reservation is confirmed and everything is in order. Excellent experience.Bryan B.
Main Uhaul site was horrible. Had to call at least 10 times to sort the reservastion out cause the site said we didnt even have a reservation. Couldn't check in or check out properly cause the site would just go to 404 pages. Got laughed at on the phone by employ when I asked how to check in cause the site was down. They just laughed and said the site is working. Basically got no information about other questions. Employs seemed to know as much about finding things on the site as I did. Overall just a very frustrating experience.Daniel H.
Customer did not leave a comment.TOM W.
Customer did not leave a comment.Fayaaz K.
Customer did not leave a comment.Faridadin N.
Customer did not leave a comment.Daniel S.
Make sure all wiring harnesses are in top shape because i had no night running lights had to rewire one of my plugs to the trailer on the side of the road after someone told me i didn't have any lights.JAMES M.
easy to get to, conveniently located. Contact free pick up/drop off. 2nd time using this locate bc of customer service and availability of equipment that i need.Dmitrijs B.
Customer did not leave a comment.Michael T.
I would suggest actually having the orange U-Haul designated key drop box. I would also suggest completing the orders in a timely fashion, not 5 days after and subsequently charging the customer for that oopsie. I would suggest when you answer a phone call from a customer regarding rental equipment, you would make a note or at the very least remember.Jody C.
Customer did not leave a comment.Dmitrijs B.
Make website more user friendly and keep locations for pick up reasonableKevin T.
This was ridiculous & disorganized. It took far to long to get the van online & find the keys.Anthony F.
Customer did not leave a comment.Trevor D.
Love this location. Quick, efficient, & friendly staff.Laura L.
Describe location better - ie 5 min north of Main Rd Beeton, on 10th Sideroadpeter B.
Excellent staff made my experience a very positive one.Bryan B.
Customer did not leave a comment.Corey L.
There were no issues with Seven Automotive, they were excellent, the location address may be better identified with the road name. Gas attendant in the village of Beeton didn't know where the 10th Side Rd. was located and he was right on the 10th Line. There is a 10th Concession Rd. very close by as well, I called Seven and cleared the confusion .brian W.
Customer did not leave a comment.Zachary Z.
Customer did not leave a comment.JIM C.
Customer did not leave a comment.Gibran G.
My driver had to go look in the parking lot for the truck. The 6 blankets that I ordered and paid for were not in the truck the mileage and gas info on the paperwork was not correct. There was no windshield washer fluid in the truck, so lucky the day was not bad that it was needed. Had to call UHaul head office where the staff was very good at helping as best they could and was given a $50 discount for the problems, BUT STILL HAVE NOT BEEN REFUNDED MY MONEY FOR THE BLANKETS THAT WEREN'T THERE $10. I feel I should still get more refund for the problems as it took an hour and half for my driver to find the truck and fill out the info on line before my driver could leave with the truck. Why can't the info be sent to the person before picking up the vehicle. Oh and the best of all was that when I ordered the truck to be picked up in Newmarket they had to go to Beeton to pick it up. Not a company I would recommend to my friends at this time. Another problem with the rental is that the truck mileage is in miles and the mileage charge in Canada is done in KMS which is very confusing.. Totally frustrating day dealing with all the problems not to mention having to move items as well.Jennifer P.
The ratchets were seased and straps were old and not great shape.Peter M.
The ratchet straps were in poor shape and didn't want to stay tight. Rachets were well worn. Also rusty and hard to usetony R.
Location was great Uhaul not so much. Did not have what I requestedAdam G.
Have your Uhaul reps know what they are doing. I waited 20 minutes for him to tell me he was waiting for my online codeGillian D.
Customer did not leave a comment.Richard F.
We were there for over an hour , the place didn't know how to give the truck. Didn't know the program or what was required, they had to phone other employees to guide them through. It made us an hour late for our pick up which in turn we got a late charge. Total disasterMike G.
Dropped off in a yard on a Sunday. Nobody on the premises.John H.
Customer did not leave a comment.Derek V.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.HYDER M.
I didnt realize this was a uhaul depot. Need more signage. Great location for me living in Beeton. Would definatelty go here if I need a truck again.Laura L.
Customer did not leave a comment.Lauren A.
Customer did not leave a comment.Todd P.