Customer Reviews for Self Storage World
(Distribuidor de U-Haul del vecindario)

349 comentarios

2112 W Jefferson St   Joliet, IL 60435

(815) 207-8432

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb.- dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 207-8432

2112 W Jefferson St
Joliet, IL 60435

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb.- dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JAIME S. 
Clasificación:
2.0

The girl was very lazy yesterday when I rented it she didn't feel like getting up really talking to me they don't like to move I had to run out to the truck and verify everything myself once again only a half tank

FREDY R. 
Clasificación:
5.0

I rented a storage unit from 2/2020 through Dec 2021. I didn't have any issues during my Rental time. The staff was polite and helpful and my items were well kept and accessible. I am extremely satisfied with the experience.

Raquel M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
5.0

¡Gracias!

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILA B. 
Clasificación:
5.0

Very friendly customer service

DERRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
2.0

Get better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional please

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY O. 
Clasificación:
5.0

ND

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERI O. 
Clasificación:
2.0

Tried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.

Geoffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

Nothing to improve! Everything was excellent!

Samuel Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY T. 
Clasificación:
1.0

Better customer service

JASMINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo A. 
Clasificación:
5.0

Yuni was amazing and great to deal with. Customer service focused. Will rent again from this location

Joe J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Q. 
Clasificación:
4.0

Very nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problems

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
1.0

Even though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.

DANIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jazmyn H. 
Clasificación:
1.0

Answer your phone, get a functioning website, get a transaction system that works, have the app have the same features as your website, 24-hour customer service is pointless if you have to wait 30 minutes only to get your call transferred and be put on hold again. Absolute garbage experience.

ASHLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren V. 
Clasificación:
5.0

it was great I loved the check in via the app

Joseph M. 
Clasificación:
5.0

It okay lt look save

NOEMI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cozette S. 
Clasificación:
4.0

Don't switch locations for pickup. This is a huge inconvenience for the customer. Train your representatives better. When Shannon called to tell me my location had been switched, she was very rude and when I asked questions, she would huff out air. Hopefully I will never have to talk to her again. Others have been very nice and helpful

Danette M. 
Clasificación:
2.0

I was set for a 9am pickup for a truck and U-Haul corporate changed from one location to this one. The new location doesn't do electronic/app pickup. So I had to wait an hour for the location to open. Pay my helpers for an hour to stand around and do nothing because of it. If U-Haul Corp would of informed me of that the day they changed my location for pickup, then I would of saved some money. Plus the person that was working at the location did get in early but wouldn't do any truck stuff until 10am.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
4.0

Person at location was in a janitor room and away from main desk. I yelled “hello” twice. No one responded. I left location. Came back in and finally a worker showed up from the janitor room.

David G. 
Clasificación:
4.0

We reserved a 15' truck and an appliance dolly. When we arrived we had the truck, but they didn't have the dolly available. So we had to go to another U-haul partner location to rent a dolly. Which added a couple miles onto the truck that we hadn't planned and added time overall.

CESAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slawomir S. 
Clasificación:
1.0

Well it start with the truck 1/4 tank of gas do you know how hard it is to put it back to 1/4 tank .end up leaving it with 1/2 tank at 2.93 a gal not fare. second the radio didn't work and last I had to wait 8mins to rent truck really just charge me the time or have me come back early and no one there at drop off 3:45pm you close at 5pm but you want to charge me $20.00 I have picture's of everything.

Fredy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIARA P. 
Clasificación:
5.0

Was a good and flexible easy and to check in and out

DOMINIQUE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheldon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C. 
Clasificación:
3.0

During pandemic , trucks not clean and sanitized at all. Took me one hour to sweep and mop out back of truck , customer before me left it FILTHY ,FILTY ,talk to clerk about, said they don't clean and mop out trucks , told her need a maintenance guy to do it in PANDEMIC. I should be given credit for this , front of truck filthy also , swept up a shovel of trash between front and back , use bleach water to sanitize front and back of truck , she gave me a wipe ( really ) ..I use U Haul all the time , wouldn't tell nobody but you'll about this , still would recommend you'll to someone . Not a complaint , just a good subjection for health of customers with virus killing peoples . Thank you Barbara

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayisha P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg K. 
Clasificación:
3.0

My first stop after I pick up your vehicle should not be the gas station becasue there is less then 3/8 of a tank. i bring it back full. I should get a full tank of gas when i pick it up.

Raymondralph R. 
Clasificación:
5.0

Nothing. I was in and out for pick-up and return. Online registration cut time down to minutes.

jeffry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDonna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
1.0

Was sent from the bolingbrook location because they messed up my reservation then, the joliet people couldn't do any better for me and least compensate the extra miles i had to drive because employees in the company messed up and the truck was dirty with wrappers.

christian M. 
Clasificación:
2.0

The worker didn't want to get up to Help me with the trailer

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
5.0

Nada

Renee L. 
Clasificación:
5.0

I have always used the Marycrest location. Employees are friendly and office is always clean and organized. Trucks are always clean and in good condition.

Raymond W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NOE N. 
Clasificación:
3.0

Not a customer friendly should be more willing to help customers

Miguel V. 
Clasificación:
1.0

Sent me to the wrong location I was prompted to pickup at dk on the other side of town which had a 10 footer I was renting. Tells me to go to self storage world after I already told the lady on the phone that they told me I can't get a uhaul there. I'm then late was not able to do what was needed to be done. There was a rotten bag of potatoes behind the seat and a old tire that was ripped my family grabbed thinking it was mine but it was trash we have to pay to dispose of now! Terrible experience!

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

It was odd to see a tire in the back of the truck and a bag of potatoes behind the seat other then that it was good

Tresea L. 
Clasificación:
4.0

I was inconvenienced when picking up the truck. I was due a mile credit and none of the computers seemed to marry the corporate office notes that credit should be applied to my bill. The reason for the credit was because there was no truck available in Channahon near my home causing me to go out of my way to pick one up in Joliet.

Queen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian B. 
Clasificación:
5.0

Very fast and nice customer service! Clean location and not crowded at all! The trucks could use some maintenance but overall a good experience. I would definitely recommend them!

Helen E. 
Clasificación:
5.0

All good

Andres M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashard E. 
Clasificación:
1.0

The location was open and fully staffed by 9:30 AM but we could not pick up until 10:00. I understand a start time but I don't understand how two employees can sit and stare at us waiting for 30 minutes. They did not explain the fact that the truck was practically at 1/4 tank and I should have received a fuel credit for that. The last thing I want to do after starting late (because Uhaul moves my location from 8:00 AM to 10:00 AM) is go fill up an empty truck! The bed had some garbage in it when I got it too.. Frustrating.

Andrew M. 
Clasificación:
4.0

Low tire pressure light still on and windshield fluid out. Left note with key. Thks!

Laurie W. 
Clasificación:
1.0

No additional charges for problems created by Uhaul such as improper installation of dolly

Karen M. 
Clasificación:
5.0

All great

Jan R. 
Clasificación:
1.0

Poor customer service and won't be renting from them in the future

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci A. 
Clasificación:
3.0

I've used them in the past for U-Haul rental and for storage, and they've been very good. Two glitches this time: (1) I arrived at 2:10 for my 2:00 pick-up, and the lone staff member (did someone else not show up to work?) was on break and didn't return until almost 3:00 -- lucky I had a good book to read; and (2) on the trailer, one of the chains' connections to its hook was not secure, and she was unable to fix it (when I got it home, it took me a couple taps with a hammer, and all was fine). But, to reiterate, all my past experience here has been positive.

Clement H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
3.0

I think the rating on location is one thing but your pricing is very expensive I think if your charging per mile that should could cover the gas. Not pay for gas on top of mileage.

Michelle C. 
Clasificación:
1.0

rude and lazy customer service

Sheena R. 
Clasificación:
1.0

to charge 20.00 to help hook up your trailer to my truck I think is real rip off

bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
5.0

You simply can't beat the price, efficiency and ease of this service..! I love it!!!

Peter A. 
Clasificación:
2.0

Closed sign up at 2pm and they were open. Girl at desk was uninterested. Nails so long she had great difficulty hooking up trailer so I had to plug in wiring and help tighten hitch. Very unprofessional

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Everything was great keep up the good work

Lester D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn H. 
Clasificación:
5.0

I had a great experience with my cargo van rental. No problems and no worries.

Paula F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Liceth R. 
No se han enviado comentarios para esta ubicación.

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