Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)

428 reviews

2112 W Jefferson St   Joliet, IL 60435

(815) 207-8432

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(815) 207-8432

2112 W Jefferson St
Joliet, IL 60435

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There should be windshield solvent to clean the The front windshield

Bernard W 
Rating:
5.0

Customer did not leave a comment.

Jacob F 
Rating:
5.0

Very helpful and kind

Eladio O 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
4.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

Customer did not leave a comment.

Latasha G 
Rating:
5.0

Nice service. Good location. Spacious lot. Easy in and out

Anthony F 
Rating:
5.0

Originally we reserved at 324 S Larkin, but the gentleman claimed he couldn't log into his U-Haul computer system. So we called the U-Haul corporate, and they were able to help us get set up for this facility on Jefferson instead. They also said on the phone we would be credited $50 for the lost time and added driving to pick up the truck, but we have not seen that, not sure if that is being handled by corporate or if they were just blowing smoke up our rear ends. This Jefferson facility was able to get it done, and we were good except for losing the hour and the inconvenience of going to a second U-Haul that morning. In the future we will reserve at this one, first.

Leonard W 
Rating:
5.0

Customer did not leave a comment.

Santiago S 
Rating:
4.0

The Self Storage World Staff was very friendly and nice. The UHAUL system is just atrocious and to not have any fall backs to count on when your system isn't working is a bit of an oversight.

Peter R 
Rating:
5.0

Nothing

Kristine T 
Rating:
5.0

Customer did not leave a comment.

Jude S 
Rating:
5.0

We use this U-Haul business all the time and find them to be very courteous and efficient.

ANGELITA P 
Rating:
5.0

The only thing was the engine light was on when I picked it up and I called and left a message advising of same.

Lila B 
Rating:
5.0

Great Customer service.

Francisco G 
Rating:
5.0

The van had a good radio and was comfortable.

Bruce A 
Rating:
2.0

The mile reader was off. I’m a truck driver I drive for a living and use the same map app every single day it’s accurate. The truck still picked up almost 30 miles I DID NOT DRIVE. SCAM

Breanna S 
Rating:
4.0

I would recommend the location but not the service you have gone down the reservations and now when we return the truck we gotta take pictures instead of turning in the keys to the people we have to do all that. If not, you’re gonna charge is 20 extra dollars that’s not good customer service at horrible.

FREDY R 
Rating:
5.0

Customer did not leave a comment.

Arielle B 
Rating:
5.0

The vehicle we use before use smelled like marijuana very strong scent we had to let down the windows for fresh air.

Jesse S 
Rating:
4.0

Customer did not leave a comment.

Rick B 
Rating:
4.0

One of the seatbelts didn't latch so my daughter had to sit in the middle seat next to me

Lisette G 
Rating:
4.0

Customer did not leave a comment.

Jesse S 
Rating:
4.0

You need to let customers know they need to refill the gas tank or they will be charged for an estimated amount of gas used. Yes, there are signs inside the facility stating this but most people check in using their smart phone. Online, it is stated that a cargo van is $19.95/day plus so much per mile. I only used the van for 4 hours and was still charged the daily rate of $19.95. I think a full day is still considered 8 hours. You need to be a little more specific. Also, it cost me more for the insurance than it did for the rental! I thought $26.00 was a little steep.

Sally M 
Rating:
5.0

It was a very pleasurable despite the reasoning for needing to move.

Tiffany W 
Rating:
5.0

Customer did not leave a comment.

Antoinette P 
Rating:
5.0

Customer did not leave a comment.

ANGEL H 
Rating:
5.0

Customer did not leave a comment.

ANGEL H 
Rating:
5.0

Great customer servicr

Robert D 
Rating:
5.0

Customer did not leave a comment.

heather b 
Rating:
5.0

Customer did not leave a comment.

JUAN P 
Rating:
5.0

Everyone I came in contact with was absolutely amazing. So very helpful and friendly. I had an amazing experience with them

Lisa W 
Rating:
5.0

Everything was good!

Valerie P 
Rating:
2.0

This company will have a data breach soon The employees take pictures of your DL - ID with their personal phone!!! And don’t delete your information once the rental agreement has been approved

Christina A 
Rating:
5.0

Customer did not leave a comment.

Juvient T 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
5.0

Every time I visit the Jefferson street uhaul co. In Joliet, IL. The young lady at the desk is always so nice. The trucks are always clean. Thank you

RENEE W 
Rating:
5.0

Customer did not leave a comment.

Brianna C 
Rating:
5.0

You have it well set up already.

Ayodeji A 
Rating:
5.0

Customer did not leave a comment.

michael h 
Rating:
5.0

The place was very clean very organized I loved using the unit that I had the people that work there are so exceptionally good at doing their job

Paul B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
3.0

Computer was slow to the point of almost not working.

jesus c 
Rating:
5.0

Customer did not leave a comment.

LaVerne I 
Rating:
2.0

I rented a 26 ft truck number JH2245D…on 8/31/22 at 9:55 am for 1 day. It needs a wheel alignment very badly, was stalling, and cut off on me twice that night, so I couldn’t move effectively, and was not able to return until abt 2 pm the next day because of the issue due to the individuals I had helping me move had to go to work, so I was with out any help for 1 load and had to wait till morning to find more help because they work 12 hour shifts. I believe the transmission needs to be serviced, I advised location of matter, the rep at the office said she was going to advise manager and see if he could waive the fee for 9/1/22 and he still charged me for that day. I think that was very inconsiderate n unprofessional, due to your vehicle not being maintenanced properly.

charlene a 
Rating:
5.0

Customer did not leave a comment.

Johnny H 
Rating:
5.0

You have a very nice clerk. She was very thorough and made the transition easy for us.

valerie d 
Rating:
3.0

Fully check the vehicle. It had next to no washer fluid and the tires were leaking air on the passenger side causing a tire pressure sensor fault error.

Paul A 
Rating:
1.0

They charged the wrong card now I’m out of 300 dollars Y’all suck

Barbara B 
Rating:
5.0

Customer did not leave a comment.

TERESA T 
Rating:
5.0

Make sure that the washer fluid is topped off.

William P 
Rating:
5.0

Very nice staff would rent from this storage again. Thank you

Lori B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

Customer did not leave a comment.

Julie P 
Rating:
5.0

The staff, (Beatrice, Yani), were always very professional and kind. I rented this space for three years, and was completely satisfied with the total arrangement. I appreciate the Joliet Storage and staff. I will DEFINITELY recommend Joliet Storage to others. Thank You!

Roscenda C  |  Overall Experience 
Rating:
5.0

The woman at the front desk was very professional and helpful. I had some issues getting the truck started and she walked out and gave me a quick tutorial on the step by step. The store was clean and would definitely recommend this to people.

Eric S 
Rating:
2.0

The truck was low on gas when I got it. The trip computer showed it only had 32 miles to empty. I would expect a rental to have at least 3/4 tank at a minimum. There was also a noticeable smell in the cab.

Kevin E 
Rating:
2.0

I didn't read the gas mileage fine print but the gas hand was definitely not what was said 3/8th was circled but it was a tad bit of 1/4th but I'll definitely pay attention to the reading nexttime

ANDRE G 
Rating:
3.0

Customer did not leave a comment.

Sururi E 
Rating:
5.0

Customer did not leave a comment.

ROGER I 
Rating:
5.0

Customer did not leave a comment.

Devin T 
Rating:
1.0

dont charge a cleaning fee for petty BS like grass!!!

keyshawn w 
Rating:
5.0

Adjust a few if the boxes near the counter so people can actually reach it. For those of us that are short stature it us a little difficult to reach.

PATT M 
Rating:
5.0

Customer did not leave a comment.

THERESA J 
Rating:
5.0

Outstanding customer service, I'll recommend this location to a friend!!

Jose M 
Rating:
2.0

The employee has to be throutfull there is a controvercy on the gass level and they charged me ilegitimately I want some one to look in to this.

joseph d 
Rating:
5.0

Customer did not leave a comment.

alice b 
Rating:
2.0

Truck was very heavy with smoke oder ashes on sit and as opening door to enter flew in my face . the cargo area was not swept broken hangers and cut twisty ties All over. The eco control bogged truck. struggled to go up a road incline . not complaining about price !!!

Cathy D 
Rating:
3.0

I should get a discount for doing all the work when I turned it in. Taking four pictures to upload as “proof”? And having to record all the turn in details myself is ridiculous, if you turn in after hours, there should be a 25% discount, since I’ve done your job. Once upon a time, you dropped the keys in the box, and your employee processed the turn first thing the next open day.

SCOTT I 
Rating:
4.0

Office worker's we're great, the truck was the problem. Needed some mechanical repairs, belt needed to be replaced. And it kept wanting to go into town mode. It made for some interesting/fun conversation.

Anna H 
Rating:
4.0

Great customer service and very easy instructions and quick process to check out and return.

Roger M 
Rating:
5.0

Everything was perfect.

Ellette W 
Rating:
5.0

The young lady that helped me was efficient, friendly and professional. Second time renting from this location and it was easy to do.

Lila B 
Rating:
5.0

Very friendly staff. Easy to talk to. Easy access to my unit made my transition so much easier.

Patricia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle C 
Rating:
5.0

Customer did not leave a comment.

Brian R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriene B 
Rating:
5.0

Customer did not leave a comment.

DUSTIN N 
Rating:
5.0

Good customer service

DAVID B 
Rating:
4.0

Customer did not leave a comment.

JAIME S 
Rating:
2.0

The girl was very lazy yesterday when I rented it she didn’t feel like getting up really talking to me they don’t like to move I had to run out to the truck and verify everything myself once again only a half tank

FREDY R 
Rating:
5.0

I rented a storage unit from 2/2020 through Dec 2021. I didn’t have any issues during my Rental time. The staff was polite and helpful and my items were well kept and accessible. I am extremely satisfied with the experience.

Raquel M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDA S 
Rating:
5.0

Thank you!

JOSEPH G 
Rating:
5.0

Customer did not leave a comment.

LILA B 
Rating:
5.0

Very friendly customer service

DERRICK G 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
2.0

Get better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional please

Debra A 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY O 
Rating:
5.0

NA

JOSEPH L 
Rating:
5.0

Customer did not leave a comment.

SHERI O 
Rating:
2.0

Tried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.

Geoffrey H 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Nothing to improve! Everything was excellent!

Samuel Z 
Rating:
4.0

Customer did not leave a comment.

HENRY T 
Rating:
1.0

Better customer service

JASMINE M 
Rating:
5.0

Customer did not leave a comment.

ERIC H 
Rating:
5.0

Customer did not leave a comment.

Devon B 
Rating:
5.0

I moved to have something closer to home. I also wanted to share a spot with my elderly parents and not have them out on I80 trying to get to the unit. Thank you for excellent service and I will refer friends that are close to your property when the occasion rises.

Robert H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA T 
Rating:
5.0

Customer did not leave a comment.

Guillermo A 
Rating:
5.0

Yuni was amazing and great to deal with. Customer service focused. Will rent again from this location

Joe J 
Rating:
5.0

Customer did not leave a comment.

JOHN Q 
Rating:
4.0

Very nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problems

ANDREW S 
Rating:
5.0

Customer did not leave a comment.

ADRIAN L 
Rating:
4.0

Customer did not leave a comment.

LARRY S 
Rating:
1.0

Even though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.

DANIEL N 
Rating:
5.0

Totally great service and facility

TERESA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C  |  Overall Experience 
Rating:
5.0

I used this place more than once. GREAT!!!

William S  |  Overall Experience 
No reviews have been submitted for this location.

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