Did not receive the blankets and hand carts we were supposed to get, no human to be found to help.
William B
Customer Reviews for Self Storage Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was very difficult to access the website & code on an android phone; I had to use my wife's Apple phone. It took 40 minutes to access the information to get the lock code to access the van keys.
Charles MGetting the gate code is a real pain , nothing easy about it...I'll never use this location again...I wasted 20 minutes just to get the gate open
James MEasy access. Easy drop off
Desiree A1.) we didn’t receive the requested truck equipment(paid for a dolly & it wasn’t in the truck and we weren’t refunded) 2.) we were in a rush & the self check in process was too tedious/time consuming(especially having to wait for a phone call in order to get ghe code)
Patrick KSince this location is not staffed, you need to know the code to get in the gate to access your rental truck. Then the U-haul mobile check-in process takes a bit of time, and you will need good phone service to complete. There was no hand truck included, which I had reserved, but I was not charged for it.
David DReally hard location to find and it was insanely expensive when it's advertised as only $20 to rent it. I will not be using this service again. Very unhappy
Patrick MI like the self check-in via the app.
Lloyd DNegotiating the truck around the facility was a bit of a challenge. It would have been easier if the truck had been oriented toward the exit gate.
Joseph PPlace was easily accessed and close to my home
Kerra SThe driver side cab of the truck leaked the whole time we drove in the rain. The driver was soaking wet and it smelled musty from the water the whole ride. Some of our belongings also got wet and ruined in the cargo area of the truck
Alicia SPerson i dealt with was very nice and helpful!
Mick MGetting and returning the truck was ridiculous. I had to call twice to get assistance with picking up the truck and returning the truck was worse because the wrong mileage was logged in and it kept giving me an error. U-Haul put the wrong figures in. What should have taken maybe 15 minutes each to pick up and drop off took 2 hours and a total of 5 calls to customer service. I wouldn't do the no contact way ever again. I would pick up at a U-Haul where real people work. Everyone is not tech savvy. The most frustrating part of the move was getting and returning my truck!
Terry RI rented a furniture dolly and never received one.
Sandra DOriginal pick up was to be in Mountain Top, PA however within 24 hours was changed to Pittston, PA located which was an additional 22 minutes out of the way. I contacted U haul but they were unable to change the location and started that would be the closest place of pick up. Staff was friendly and called to confirm pick up when we were 17 minutes late. Location was very limited on items for sale and for rent. Very small location!
Morgan CAbsolutely nothing for Watertown location. Five stars
Edward AExcellent system with knowledgeable person directing me.
Edward KInside the cab was not clean.
Ruth gEven though I dropped the truck I still got charged for days that I shouldn't have. I'll make sure to use a moving service from another company especially if it's a long distance moe
Terrie Scould't find the place at first. put a better street sign near the highway.
Patrick MGREAT
James T