He went over and above to make my u haul experiance GREAT.JUDITH W.
Customer Reviews for Security Self Storage
(Distribuidor de U-Haul del vecindario)
Chico, CA 95973
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar.: 9 a. m. - 5 p. m.
- Mié: 9 a. m. - 3:30 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hire this manager for all your locations. He was amazing and very helpful. We will be definitely going back to that location for all our future needs.TRAVIS G.
Better instructions are needed for where to park returns, and better signage is needed at the location for where to access the parking area (which is a dirt lot adjacent to the facility, accessed by going to a neighboring facilities driveway and then taking a narrow dirt path onto the lot).Corey K.
El cliente no dejó un comentario.DAVID B.
The person that helped me was very knowledgeable about the equipment, and explained things very well. He went above and beyond in customer help.John M.
This is the best yard everJOSEPH J.
Never again. Disgusting! Never had an experience like this. I should have chosen more wisely.BENITA C.
They said it was the closest location to pick up a truck but it wasnt so had to drive an hour out of the wayADAM A.
El cliente no dejó un comentario.TROY M.
El cliente no dejó un comentario.VANESSA P.
Randy went above and beyond to help us the day we picked up the truck! He met us at the office on his day off just so we could keep on schedule to move. He was very helpful and professional! ¡Gracias de nuevo!MADELYN G.
Per the usual, Randy once again provided excellent customer service. No need to go anywhere else for our U-Haul needs. Quick, efficient, and clean.ERIK S.
In and out in no time at all and the technician was really helpful.ROGELIO P.
Gentlemen that helped me was very professional. I would use this location again.RAY D.
Randy is great! I had an urgent need for a U-Haul, several other locations in Chico couldn't help me, but Randy came to the rescue! Keep up the great work!!!RICHARD E.
Maintain Uhaul vehicles...check the air in the tires and fill the tanks with gas. The check in and check out process for Uhaul is cumbersome and not very user friendly...Gail S.
Just continue being friendly and helpful like the gentleman who rented the Van to me.KERRY M.
Do the background check when the vehicle is reserved so that the person picking up the vehicle does not have to wait an extra 30 minutes to get it or send information with the check out and check in process and how long it takes so that they can be preparedIsabella T.
He was the one that tested the connection on my truck and told me the uhaul in San Luis Obispo rented me a bad trailer.mark M.
The truck I had reserved was not available when I arrived to pick it up. The replacment truck's air conditioning was NOT working, as I drove in 100ÂºF heat!Clayito O.
Very friendly and efficient. Will definitely use this location again!SHANNON C.
El cliente no dejó un comentario.DAVID B.
My contract said I had the truck until May 22 (two days) I returned the truck the same day! He (the man where I was dropping the truck off) called after having the truck for only 4-41/2 hours, we were driving and 130 Miles away. He sent a Text and called, the phone messages that was left was like an EMERGENCY to return the truck! I did NOT appreciate the feeling it gave me, it was like I wasn't going to return the truck! I felt pressured and upset. I had the truck till the 22nd. I have never ever gotten a phone call from the people where I was returning the truck to before. After we unloaded the truck I called to let him know that we would be there in 30 minutes to return the truck, he said okay take your time and I'm not going to charge you a late fee. WHAT a late fee for returning a truck that wasn't late! On top of that when we picked up the truck the man there said that we would receive $20 off the rental if we return the truck the same day. When we return the truck the man there said that the $20 was supposed to be already taken off. Not only did we not get the $20 off there was extra charges taxes and a $5 environmental fee, nothing was ever said about extra fees! this should be on the contract as a total price not the price they gave me. I paid more then U-Haul said I would. I am not happy! I feel like I was deceived. I will never never ever rent from U-Haul again! and I will tell all my friends my experience with U-Haul. It was unacceptable the way I was treated.Kenneth L.
El cliente no dejó un comentario.TERESA T.
El cliente no dejó un comentario.Angela B.
Excellent customer service. Thank you!!Kelly O.
Needs easier access. It is located on a very busy highway and has a very small area to wait for gate to be opened in order to enter.JANIS R.
Returned truck with more gas then when I picked it up and pre payed for 60 miles all said and done I drive 61 miles, so the place charged my card .84 cents for one extra mile but I did not receive a refund for the extra gas that was in it. Idk prolly just frustrated with this world we all live in and am taking it out on in the wrong place but damn come on man!MICHAEL J.
Randy at Security Self Storage has been our one and only U-Haul provider for years. He is extremely organized and efficient. Knowledgeable about his products. And overall he just â€œgets it doneâ€. We appreciate his willingness to go the extra mile in all business dealings. I recommend this spot to all those who ask...ERIK S.
Absolutely wonderful working with Randy at security self storage. I've rented Uhaul from him two times now and he's the best. GraciasELISABETH S.
Nothing, I was called the night before and instructed how to do an early pickup. Super helpful and appreciated! My new go to for truck rental!Brent C.
More info about gas charges verbally.KELLIE S.
Everything was great!JEANNE S.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Daniel J.
Randy is always helpful and very informational every time I react from the uhaul on hwy 32 chico, thank you sir!Byron A.
Best U-Haul experience I've ever had!JEREMY S.
Great operator of this location. Friendly, thoughtful person.Tatton W.
El cliente no dejó un comentario.Marianne M.
El cliente no dejó un comentario.ANNA Z.
This location was fantastic, however the experiencing of renting the uhaul FROM uhaul was awful. I RESERVED a truck at a specific location utilizing the RESERVATION feature online weeks in advance. I was contact 4 days before my move date to tell me the closest location pick up was 25 miles away, I would not be reimbursed for the extra miles I would need to drive to get the truck and that reservations are not actually reservations but they are simply requests. POOR BUSINESS by UHAUL. EXCELENT BUSINESS AND CUSTOMER SERVICE BY THE CONTRACTED DEALER ON HWY 32.Hannah H.
Randy went above and beyond to help us. He was personable. Pleasant and courteous. The truck was clean and ready to use. He gave concise and clear instructions on when the truck was to be return and why.Toni L.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.Mark C.
Great service!KENNETH K.
Due to the physical location entering and exiting the premises is difficult. The staff however was very helpful.Dan D.
This truck had cigarette ash in the cab and the windshield was so dirty it was hard to see through.Douglas S.
Owner was nice and knowledgeable. Quick in and out service.Kevin C.
El cliente no dejó un comentario.Thomas F.
The Uhaul was filthy when I got it and there was a giant crack in the windshield that I only saw after cleaning the filthy windshield. The Uhaul had not been swept, and the front had not been cleaned, or sanitized when I was handed the keys. The Uhaul website says that every Uhaul is thoroughly cleaned and sanitized between each use to help keep customers safe from COVID during the pandemic. THAT IS A LIE. Uhaul does not care if it's customers get infected from filthy Uhauls. Uhaul is a terrible company and is extremely lazy/flaky. I called customer service several times and they transfer you around until they hang up on you. Nobody at Uhaul from the bottom to the top seems to give two damns. Go with another company.Andrew V.
Was a bit disappointed that I had to go to a different shop to pickup the truck but a $50 credit made it less cost f a problem. The truck was good and worked fine, no problems.Saul M.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.Laura G.
Guy in the office is rude and confrontationalAARON B.
Everything went really well friendly service and fast very niceCATHY E.
El cliente no dejó un comentario.ESMERALDA H.
have the truck emptied of all contents. have the truck fueled. have the correct keys. have staff as concerned about the uhaul customers as the storage customers.John R.
El cliente no dejó un comentario.HAL B.
El cliente no dejó un comentario.KRISTIN W.
Randy is the best...he always gives great customer support.Roberta P.
El cliente no dejó un comentario.Jordan H.
Very efficient ...in and out quickly ....truck was perfect for the job we needed . I would recommend this Uhaul business and will use them again.Patricia B.
El cliente no dejó un comentario.Stephen C.
The van had a maintenance needed light on. I believe it was for an oil change and washer fluid low. Other than that the van was clean.WILLIAM Y.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Jennette M.
When I called to make this reservation from the main 800 number they advise me I will be able to pick up my trailer at 7 o'clock in the morning but found after several minutes a email was sent to me stating that I was not able to pick it up till 11 o'clock that was very disappointing but the man at the establishment was very professional and did his best to accommodate me at the time I needed it.Jay D.
Both locations for the pick up and drop off were amazing! Some of the friendliest and kind individuals at both locations!colleen S.
The only thing I would say is tell your customers they have to park the truck in the field before they come we had to turn around farther down the rd. And then pass the actual uhaul facility again to pull the truck into the field. And then back down the rd to the actual uhaul.Garron I.
El cliente no dejó un comentario.George S.
Very nice owner/operator. I'm glad I booked online to guarantee my selection.Deborah D.
El cliente no dejó un comentario.Cinthya R.
El cliente no dejó un comentario.Carey L.
The one confusing thing was when I registered it gave me the address but when i arrived it was a small store with lock boxes outside on the wall with instructions. That was all confusing etc. I called the number on my paper work and it was down the road. The contact from there was VERY helpful and everything else went very smoothly.Debbie S.
El cliente no dejó un comentario.Jennifer A.
The online check in isn't very user friendly. It's easier to check in with Randy on site.Kurt O.
Absolutely nothing to improve with the services I received. I would recommend this uhaul site to anyone. Great customer service!!Jason F.
Randy the man running the office was extremely helpful and friendly.James S.
El cliente no dejó un comentario.Karen R.
El cliente no dejó un comentario.Clint B.
El cliente no dejó un comentario.Terry E.
El cliente no dejó un comentario.Scott D.
El cliente no dejó un comentario.Jimmie B.
El cliente no dejó un comentario.Kenneth H.
Randy at the rental location in Chico has excellent customer service, personality , and down right friendlyMichael L.
I did catch the guys name who ran the office. I came in on a Monday and to my dismay this location was closed. To my surprise the office manager opened up and rented me the truck I needed. That is A1 customer service. Kudospaul L.
El cliente no dejó un comentario.Lee C.
El cliente no dejó un comentario.Rodolfo V.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Susanmarie M.
The guy that rented the truck to me was very friendly and helpful also he told me that if I needed anything in the future to come on back which was very huh good to hear. Thank you for your helpPatricia H.
El cliente no dejó un comentario.Amy F.
Very flexible and accommodatingMark D.
Traffic on 32 makes it really hard to get into and out of this facility. But it's a nice facility.Matthew J.
Very friendly and helpful employees.Kimberly F.
El cliente no dejó un comentario.SANDRA D.