Customer did not leave a comment.
Richard D
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer sevice
Lydia KOur guy was awesome!
Jonathan WPLEASE remove the key lockbox location. It’s to tight on those bricks, which causes it very hard to open. I broke a nail and scratched my hand. It’s also a lot going in and out of the entry gate. For the instructions on how to open the lock, it would be great to add “hold the lock upward/out to open, do not put force on it”. Also I would like to apologize to the rep that was trying to help me open the lock. What she told me to do worked, she was nice and helpful. I was tired and frustrated, no fault of hers at all. Please let her know I’m sorry and Thank you.
Marla MNothing. Customer service was top notch!
Willette Bmy experience was horrendous. mobile check in is TERRIBLE. if it's reserved at x-time, and we're "late" to pick up, that should not hinder the mobile check in experience. I was sitting in the parking lot for an hour to get things going again. I had to re-enter all information. The location was convenient to where i'm located, the equipment clean, but OMGSH, never again would I "sign up" for mobile check in, nor would i EVER recommend someone else do mobile check in. terrible. terrible. TERRIBLE.
kirstyn MThe location was not clearly identified as a storage facility. The original code to get the key did not work, and the truck was not visible without walking the entire property. I will not rent from this location again.
Mark NIt took several minutes for the on site manager to come to me. She also gave me the wrong code to open the box for my keys and directed me to the wrong rental van.
JOHN NStaff member on duty, Christian, was helpful. He called to let me know that the truck was ready and available earlier than promised and he suggested I double check my code to get through the gate since I would be returning after hours. Super helpful guy; thanks!
Susan BI was charged for 2 gallons of gas, the truck was not on a half a tank when I received it please have them refund the 7.50
Melody GCustomer service giving me the run around. Drop off was a complete hassle
ASHLEY TDrop of facility had no directions as to where to park the returned truck. Had to call UHAUL to get the code to enter the facility and get directions as to where to park the returned truck.
Theodore WCustomer service was excellent!
Lisa GI dropped the uhaul off and got locked inside the gate so I had to call the number to get the access code to open the gate. Super inconvenient.
Anastasia MQuick efficient services. Quality customer service.
RUTH SThere is no wifi or cell service for self check in or returns back where the truck is parked. You have to drive back to get your own truck. There are very limited hours of UHaul service there as it’s a satellite office. Receptionists are very nice but when truck returned and they are there they do not give you anything like a confirmation or proof that you’ve returned the truck and the self serv return process doesn’t work (no cell service), so you don’t know what you owe. Then you immediately next day get a collections notice threatening you for payment that you owe the mileage etc that you would have paid on the spot had someone been willing or available to help. The actual service availability was workable. The staff again, we’re very nice. Maybe they should bring the truck to the front so you have service for check in?
virginia GNo improvements, however the customer service rep at the Old Knight Road location in Knightdale, NC was extremely helpful and took time to answer every question I had. She even smiled during the whole process. Will be back.
Eric CDidn’t have a reservation but the person working the desk got me set up in 5 minutes with a truck. Great service.
Jack HThis was a terrible experience.
Taylor MEnsure the customer receives the correct equipment. We were given the wrong equipment, and had hours of time spent fixing the issue.
Jonathan PKeep doing what you are doing!
Glenn CEverything was great. Kenya did an amazing job with communicating based on how everything would go from my payment plan to the inside storage temperature. She deserves a top rating. 5 or more 🌟
George FI was scheduled for a 7pm pickup.I was given the incorrect gate code. When I called, the agent also had the incorrect gate code. The pictures & instructions for the how to pick up at this location are severely flawed & poorly write, which made the event of picking my truck up, more like a scavenger hunt. There’s not a signal a the back of the property, so it was almost impossible to get to the website for picking up my rental. After the fiasco of getting a good signal to go through the process of picking up my rental, there was no lighting to find my rental or do the inspection. The steps required multiple trips to the front of the property ( get a signal & find the box for the key/open the box). After unsuccessfully using the attached photo to locate the box where the keys were, when we finally found it, it was inside the gate which we were in the inside of. My boyfriend has larger arms because he lifts & he was unable to access the lock. I was too short to see the code & unable to put it in. There’s poor lighting & very little space to work with. We both ended up with scratches from the brick wall trying to open the lock. The instructions for how to open the local were unclear & didn’t technically align with the required steps to open the lock. Finally around 7:35 or so I was able to access my rental & perform the inspection/ leave the property.
Taheisha CCustomer service reps at the front desk were outstanding!
Stefanie OFriendly and professional service!
Geraldine HI was charged for 2 dolly’s $7/$10 that I never received. I was sent to pick up the next morning at another location that didn’t have but 1 $7 dolly. The clerk tried to charge me when I already paid. I brought the truck back at 8:30 pm on the 4th the receipt says I brought it back this morning at 8:38 am on the 5th. It was put in the notes that I was to be refunded for the $7/$10 dolly . I didn’t receive that so I’ll be calling the headquarters I’m the am.
Lomekia RRental went smoothly and the truck performed as expected. There was no key drop box on site. I was unaware of the after hours service fee.
Jack HThis is the second time we had a truck that had a drivers compartment that stunk of human urine. The last time I told the manager and she said she would get it cleaned. It is disgusting . You need the truck and we have a business we were using it for and no other choice but to drive a disgusting urine stinking trick. It made us sick both times. I feel I need to share this publicly at this point. Because I paid over 100 dollars to be made completely sick by and unsanitary disgusting vehicle and Management that ignores basic sanitary conditions of Publicly utilized vehicles. Also I work for the state of NC .
christine tThe woman who works here is always very pleasant and nice to work with.
Victoria KCheck engine light was on when I picked up truck. Lady says “go ahead and drive it, if you break down call 1800 uhaul”, truck ran awful. Took it back a day early, didn’t really want to drive it anymore. Made other arrangements.
Hugh OCheck in and return were both very easy. The employees were both very friendly and professional. Well done by both.
James PWould not recommend uhaul, had wrong location for drop off, never could contact uhaul to change
david hThe process for picking up the truck was overcomplicated and took way longer than it should have. After my reservation was moved to a different location and the time changed, I was forced to start the day an hour behind schedule. Upon arrival, I was (incorrectly) told that I was signed up for a "24-hour pickup" and that the key would be in a lock box for which I should have received a code and that he couldn't help me at the front desk. After searching for 15 minutes for a code through emails and text updates, I called the number and they told me that the front desk could indeed help me, so I then had to go wait behind other customers to go through their process before I could get mine. The person behind the desk was nice enough, but clearly overwhelmed with running both the storage facility and the uhaul rentals at the same time (and with apparently very slow computers).
James MKeenya was very polite and professional and was very helpful
Benjamin OThe process was easy and the customer service at this location was amazing. i had a representative named Kenya who really went above and beyond to make sure I had a pleasant experience. Definitely will be recommending and using this location again in the future.
Craig HYour system of phone rotation SUCKS...I went 40 minutes out of my way before realizing I was heading to the wrong address....Until the last call did I not find out that I was not talking to the Old Knight location...That needs to be explained to the customer on the first call to UHAUL...If I had known the procedure from the get go it would have been a breeze......Not to mention the check in procedure takes forever.....Michelle Peed was a life saver in me not going over the deep end....Van was very nice....Dan
Dan BThis location was fantastic. The woman who helped us was extremely friendly, kind, and helpful. She was excellent.
Meghan PNo issues with the rental.
VINCENT RUhaul app did not work properly and the directions to obtain the gate code was not clear. It took about an hour to get past the gate and access the van. I will never pick up from this location ever again. It was such a headache and it took longer than expected which caused me to be late to my appointment.
T'Kiyah OThey did not have available the hand truck and I had to look for one in another store and waited time
Yvette BI had an after hours pick up, but the lock on the key was weathered, so it was hard to unlock the lock. Other than that the rental was a success.
Melvin CComputer system was down do to internet issue. The ladies at the desk were very helpful and friendly and guided me to check out via the app
Carlton TNice job! Smooth transaction.
Benjamin YNothing, Excellent Customer Service
WAYNE CThe dolly requested we’re not available. But the representatives reimbursing me and also giving me courtesy mileage was a great plus. I didn’t need all the mileage but it was a nice compensation for the missing equipment rented.
Kimberly HJordan was an absolute delight and provided excellent customer service.
JOHN FGreat experience. Very easy process
KERRY KThis is a very convenient place to rent a truck or van. The staff is very friendly and helpful. They are great at explaining things and are very patient. The pickup and drop-off processes were fast and easy. I will definitely recommend this place to anyone who asks about these kinds of services.
TRACY BWas slow and was hard to get in andout
BALLANCE MExcellent customer service and all of my needs were taken care of. Would definitely come back when I need to
LAINE B