Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)

265 reviews

1601G E Geer St   Durham, NC 27704

(919) 688-0345

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 688-0345

1601G E Geer St
Durham, NC 27704

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeryl Anderson 
Rating:
5.0

Customer did not leave a comment.

Virginia Bell 
Rating:
5.0

Amazing experience! I booked a truck but had to change my reservation and they were more than accommodating! Pick up was a breeze and drop off was even easier! This is the place to rent a u haul from!

Sharrod Wright 
Rating:
5.0

Great customer service!

GWENDOLYN BUIE WRIGHT 
Rating:
5.0

Customer did not leave a comment.

DAVID HELWIG 
Rating:
2.0

First off, I was pissed because, I asked the young man to rent me the biggest uhaul there is, didn't realize till I got to my destination that the truck wasn't the biggest truck, nor did it have dolly. All around unsatisfied

Anthony hayes 
Rating:
4.0

Customer did not leave a comment.

luiz dos santos gama bera 
Rating:
1.0

Not space for a 26’ truck. They told me to find somewhere street parking it in their shopping mall location (laughable idea). Doesn’t have the space for after hour drop offs and shouldn’t ever be used

Alexis Daulton 
Rating:
5.0

Nothing. Great customer service. Everything went smoothly and quickly. The customer service representative was friendly and helpful. Will use this place again.

Cindy Henry 
Rating:
5.0

Service and equipment was great. Location is very accessible. This is the second time I have rented from this location. Highly recommend!

Rachael Gregg 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Hammond 
Rating:
5.0

Stay in this location. Thank you 😊

SHARON LYONS 
Rating:
4.0

Customer did not leave a comment.

Benjamin Green 
Rating:
5.0

Customer did not leave a comment.

Evan Vaughn 
Rating:
4.0

Customer did not leave a comment.

Justin Gattis 
Rating:
5.0

The entire rental process went very smooth.

Kirk Lola 
Rating:
5.0

Ricky, the rental agent was awesome.

DAVID SLOUGH 
Rating:
5.0

My original drop off location was U-Haul neighborhood dealer located at 1911 Guess Rd, Durham, NC 27705. The owner was unhelpful and told me that he didn’t have room in his lot to accept my rental and walked off. I was scheduled to drop off the rental at that location, however no further information followed. He was rude and could have been high on crack at the time. 0/10 would not recommend.

Zachary Tady 
Rating:
5.0

The gentleman that assisted me was very knowledgable and helpful! Will recommend this location to friends and use it if I have more moving needs.

Jasmine Barmer 
Rating:
4.0

N/A

Virginia Bell 
Rating:
5.0

Customer did not leave a comment.

Amber Feng 
Rating:
5.0

Customer did not leave a comment.

JYMELL SCOTT 
Rating:
5.0

The person handling my check in and check out was great! 5 stars!

Robin Ellis 
Rating:
5.0

M

Sarah Chapman-Tyler 
Rating:
5.0

Customer did not leave a comment.

Christian Linares 
Rating:
5.0

Customer did not leave a comment.

Andrea George 
Rating:
2.0

I tried the app 4 times would not work waiting till the day of at 7am to tell me I need to verify 4 ways who I am, who has a passport on them at all times, the window was left open the seat was covered in water and the door had a puddle in the handle, the truck was on E not just above but actual E I took a pic in disbelief, and the place charged me a fuel fee…..I will do all in my power to never use uhaul ever again

CORBETT STORYK 
Rating:
5.0

India was the best she made it super easy and is one of the best employees I have encountered with at u haul

Aiyanna Johnson 
Rating:
5.0

Customer did not leave a comment.

Krystle Garner 
Rating:
5.0

Customer did not leave a comment.

Nikia Wilson 
Rating:
1.0

What a rip off no had truck and 300$ for 24 hours of service NEVER AGAIN

SHATAVIA WILLIAMS 
Rating:
5.0

Tonii was great! I needed the cargo van to haul some things and it is so easy use this location. Friendly team and highly recommend.

GINA TURNER 
Rating:
1.0

Better customer service it was terrible and they try to get over on me with the mileage like I was dumb

Pedro Guity 
Rating:
5.0

Customer did not leave a comment.

Dain Miller 
Rating:
5.0

Cierra was great! She helped me fix the online reservation and was also there the morning of my pick up. She was training Tracey (also very kind). I met with Tony in the office at drop off; super friendly and asked asked if I had a pleasant experience- I did!! Super easy rental and drop off. Highly recommend this location and great team! Gina Turner Durham, NC

Gina Turner 
Rating:
4.0

Old truck, not super clean, but not really dirty. I don't think that is the fault of this location as trucks move around. The required drop of after hours app is useless. Couldn't find my u-haul location as it apparently doesn't include neighborhood locations, only the big corporate sites. Also asked me to scan something, but wasn't clear on what. The only thing I could figure was the bar code on the contract, but that didn't find my info. So after nearly 10 minutes, I just gave up and dropped the keys and contract into the box.

Josh Keeney 
Rating:
5.0

Customer did not leave a comment.

Robin Pittman 
Rating:
3.0

Customer did not leave a comment.

Katarina Geckle 
Rating:
5.0

Customer did not leave a comment.

efiok ekorikoh 
Rating:
2.0

Roof is caved in and leaking badly. All my sofas were wet and smelled. When I reported to the office, the person in the office blamed me for not telling them when putting my stuff in it. I asked her how I could have known and she said oh yeah. Then she said she would report it after I move and that was it. She did not even say sorry or walk to the storage to look at it. I spread my sofas and some furniture in the cold to dry at home. They are still damp.

Victor Blankson 
Rating:
5.0

Customer did not leave a comment.

Adediran mabo 
Rating:
5.0

Customer did not leave a comment.

Colin Crasta 
Rating:
1.0

Office was closed, no one was answering the phone, and I had to wait for 20 minutes for someone to arrive to receive the truck key from because they were not in the location they should have been.

Shanell Epps 
Rating:
5.0

Customer did not leave a comment.

Mark Fletcher 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Kinross-Wright 
Rating:
4.0

Customer did not leave a comment.

Morgan Browning 
Rating:
5.0

Customer did not leave a comment.

Porfirio DiazRobles 
Rating:
3.0

The lot was small and hard to navigate a 26' ft truck. I'd recommend a return place dependent on the size truck returning. Also, it wasn't the warmest location to go to. I wouldn't have wanted to return the truck at night as this location had me feeling uneasy and on alert.

DOROTHY WINSLOW 
Rating:
4.0

Customer did not leave a comment.

Elyse Stoffel 
Rating:
5.0

Great in all ways!!

Daniel Wismer 
Rating:
5.0

Great customer service

BRANDON HUNTER 
Rating:
5.0

Customer did not leave a comment.

Consuela Hutchins 
Rating:
5.0

Customer did not leave a comment.

Laura Gomez 
Rating:
3.0

This was the FOURTH location I was sent to for this reservation as the previous three locations didn't have the truck I had reserved at the time it was supposed to be available and the customer service at those locations was crap. This location on Greer St actually called me and texted me to let me know my truck was available and on the lot ready to go.

Jessika E Barnes 
Rating:
5.0

The truck needed maintenance

Malissa McLean 
Rating:
5.0

Friendly staff, very professional. I would recommend anyone to use this location. This was my first time there and I would not hesitate to use them in the future.

Jackie McClary 
Rating:
3.0

I am being charge for fuel, employees need to check the system for actual pictures of what was uploaded to the system regarding the uhaul before charging customers unnecessary fees.

Tankya Simoneaux 
Rating:
5.0

The customer service was outstanding. I don't recall the young man's name, but he is truly an asset to your organization.

Vinoka Dingle 
Rating:
5.0

Customer did not leave a comment.

Carleen Burke-Fernandes 
Rating:
5.0

The owner was very helpful.

Shawn Enojado 
Rating:
5.0

Very helpful service

Howard Taylor 
Rating:
3.0

Customer did not leave a comment.

Richard Sidwell 
Rating:
4.0

Customer did not leave a comment.

PATRICK MCLAUGHLIN 
Rating:
4.0

Customer did not leave a comment.

Aaron Roper 
Rating:
5.0

Customer did not leave a comment.

william fedus 
Rating:
5.0

Customer did not leave a comment.

James Ascher 
Rating:
5.0

Location for pickup was moved from a location close to home to 30 miles away. This created a logistics problem. However the service at Geer St. was so helpful, sweet and professional and I supposedly received a 50 mile credit that I forgave UHaul. Drop off in Myrtle Beach was super easy.

ELIZABETH LANDERS 
Rating:
5.0

Customer did not leave a comment.

TANIYA HALL 
Rating:
4.0

There wasn't any designated parking for the U-HAUL.

KENDALL LUX 
Rating:
1.0

Emailed bill included fuel charge for $70, which is ridiculous, sonce drove vehicle a total of 12 miles. Am disputing this blatantly illegal over charge. Supposed instant-checkin failed to work. Rentalnprocess slow and tedious. Lot extremely cramped.

CLAYTON RUGH 
Rating:
4.0

Customer did not leave a comment.

THOMAS CARROLL 
Rating:
4.0

Customer did not leave a comment.

LISA HARGROVE 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS BROWN 
Rating:
3.0

There was no one at the location when we arrived. After calling the number on the locked door someone appeared about 15 minutes later. She was pleasant when arrived, but not a very good arrival experience.

JOHN STEVENSON 
Rating:
5.0

Great customer service. Friendly and quick turnaround to get me to my move.

ROBERT CHARLES SCATTERDAY 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH GLENN 
Rating:
3.0

Make sure that the materials that customers request (besides the truck itself) are inside the truck or easily accessible when mobile picking up

Cole Honeycutt 
Rating:
3.0

Customer did not leave a comment.

JAMES KLEINFELDER 
Rating:
5.0

Customer did not leave a comment.

Regina Davis 
Rating:
4.0

Customer did not leave a comment.

Robert Landers 
Rating:
4.0

Customer did not leave a comment.

Sam Fuller-Smith 
Rating:
5.0

Warm and friendly reception made the visit to pick up a truck easy.

robert sweeney 
Rating:
4.0

Keep current staff. Professionalism is surprrb!!

Arneta Gray 
Rating:
3.0

Customer did not leave a comment.

Natascha Heard 
Rating:
3.0

Inside the truck should be clean wipe down and spray.

Latosha Mcrae 
Rating:
3.0

Had to wait for the U-Haul. Only one person working and they had to be called to come and help me.

Michael Cone 
Rating:
5.0

The Manager at this location was extremely helpful and friendly!

Aquica Mcmillian 
Rating:
5.0

Customer did not leave a comment.

Christine Hernandez-Dombrowski 
Rating:
3.0

Customer did not leave a comment.

Mychal Green 
Rating:
3.0

Customer did not leave a comment.

LUIS SCHLICHTING 
Rating:
5.0

There needs to be better explanation about how pick up works. There were steps left out that could have saved time.

Veronica Yoshida 
Rating:
5.0

Especially during a pandemic, it is super important that the cab is cleaned & sanitized.

ANGELA LAWSON 
Rating:
5.0

Customer did not leave a comment.

Alice Horne 
Rating:
5.0

Need a refund for handcart not on truck!

CAROL WALTERS 
Rating:
5.0

The salesperson was nice and knew her stuff. We stopped at another uhaul earlier in the day and was very misinformed by the counter person. That all changed when we went to Geer street. I cant say enough aboit the young lady at that location

OTH GEORGE 
Rating:
4.0

It was a self drop off no personnel was there to assist. I brought the van back clean and on 7/8 full more than I received it and was not compensated for my gas.

Kenisha McKenzie 
Rating:
5.0

Customer did not leave a comment.

Monica Reed 
Rating:
4.0

Customer did not leave a comment.

Clay Foster 
Rating:
3.0

Customer did not leave a comment.

Chris Gravely 
Rating:
1.0

U-Haul Order # 23215817 Hello, I wanted to contact you about a very unpleasant experience I had working with U-HAUL. Around 7:00am on May 6th, I went online to the U-Haul site and ordered a truck pickup for 5:45 pm that night. Around 11:00am I called U-Haul to change my reservation from 5:45 to 8:30pm. The person on the phone informed me that they changed my reservation and that I would be having a mobile pickup. They told me that I would be receiving a confirmation email or text message soon with information on how to use mobile pick up. I never got an email or a text message, and I could not find my reservation online. An hour later, I called back multiple times and was not able to reach anyone. I then called a different U-Haul in my city, and was finally able to reach someone. I told him that the people at a different U-Haul changed my reservation, but I didn’t get a confirmation. He told me that my reservation was never changed, and it still says 5:45! No changes had been made. So, I asked him to change the reservation and to please wait on the phone to see if I get a confirmation email/text. We verified that my contact information was accurate, and he changed the reservation. However, I still did not get the confirmation. The person on the call repeatedly insisted that the reservation was in the system and that something was probably wrong on my end. He told me that I need to call someone to check my internet connection and that my data on my phone was probably full, and that’s why I wasn’t receiving confirmation. I knew that was not the case, because I’m a teacher who works from home and relies heavily on internet for my job. I had been receiving emails and text messages all day. I told him that I don’t feel comfortable arriving to the U-Haul site alone at nighttime with no confirmation. I felt very hesitant about taking his word for it that my reservation was there, but he insisted that I should. He confirmed the details with me, and he told me how to go about mobile check out when I arrive to the site. Finally, when it was time to pick up the truck, I drove to my designated pick up location (Assistive Automotive), and like I thought, there was no truck for me to pick up or reservation. I immediately called the 24 hour support number and told the person on the line what has been happening to me and asked her to help me get a truck. She said that the people at Assistive Automotive did not set the truck up, and I cannot pick it up from that location. I had this reservation since 11am and had confirmed it with multiple people throughout the day. Why would they have not set up the truck by 8:30pm? I found that very frustrating when everyone I talked to from U-Haul insisted that everything was set to go. She then, told me that I would need to go to a different U-Haul location further away to get the truck. She changed my location in the system to Security Self Storage. I then drove to that location, and when I tried to get the truck, the app

Carrie Dewberry 
No reviews have been submitted for this location.

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