Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

3,612 comentarios

39505 Berkey Dr   Palm Desert, CA 92211
(@ I-10 Fwy)

(760) 345-7591

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 345-7591

39505 Berkey Dr
Palm Desert, CA 92211
(@ I-10 Fwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

Like I said earlier, offer discounts for loyal customers and when we use a U-Haul within 6 months!

Christina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jhon T. 
Clasificación:
5.0

The employees were friendly and professional.I would recommend them to a friend.

JODY W. 
Clasificación:
3.0

This location is usually excellent but those two dudes were tools.

Andrea G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vigen K. 
Clasificación:
2.0

Literally moments after confirming the agreed upon original pick up location, I was notified that it had changed to this site 10 miles away. Since I was flying into the pick up city, the change necessitated several inconvenient adjustments to a schedule I had worked out weeks before, including local labor, and ultimately added to my expenses. The response I got to my complaint about the change to the new location was bored indifference.

Douglas H. 
Clasificación:
2.0

I ordered a dozen blankets and a dolly which were not inside. The app is horrible. It's slow. The videos don't match up to what's on the app. It took me almost an hour to finally get the key. The truck was on empty so I had to gas up immediately.

Lawrence L. 
Clasificación:
5.0

Rene was accommodating in the office and could call and ask questions once we reached our office with Moving Truck.

THERESA A. 
Clasificación:
5.0

We are very pleased with your employee Angel he is awsome, very polite, very professional, he knew what he was doing, i will gladly come back specially at this store if i need more service. Good job Angel

DAVID L. 
Clasificación:
5.0

This place the best and the customer service is perfect

Tibor V. 
Clasificación:
1.0

we were supposed to pickup from this location and even after speaking with a human employee at the location, they still didn't leave the lock on our truck with the key so we had to make other arrangements last minute and pickup at the indio location. terrible. very stressful. why do you have an after hours option if the trucks are not going to be ready?

oliver V. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe M. 
Clasificación:
5.0

I don't have anything that comes to mind. But just wanted to thank the crew that helped me for being courteous, knowledgeable and efficient, keep up the great service!!!

Alvaro I. 
Clasificación:
5.0

Staff was excellent they did a great job....

Charles J. 
Clasificación:
5.0

Rene was very personable and efficient. Very important to me .

Tid F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica C. 
Clasificación:
5.0

Located near 10 FWY, you're able to head any direction with ease.

Paul K. 
Clasificación:
3.0

The truck wasn't clean. Windshields muddy. Supposed to have 1/4 tank of gas....it didn't. We drove two miles to my storage(Life storage on Harris Lane), and we had to fill it up from there ( Circle K). I also requested a furniture/appliance dolly, but it wasn't there. They were closed when I picked it up on Sunday AM so I couldn't have these things corrected.☹️Other than THAT, the guy who helped me was very friendly and helpful and got me in and out quickly.

Cassidy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
4.0

Make sure your equipment is road safe . Should be your company's first priority . I was put in danger do to lack of equipment condition. I was on the side of the road for more than 4 hours in 110 dagree weather. So not only did I miss making money while on the side of the road, I had to spend more time getting a new trailer which time is money in my business. I should be compensated for that but instead uhaul took no responsibility for the equipment and my time . I am disappointed in my experience

Matthew M. 
Clasificación:
5.0

I have nothing negative to say about the service I received at this location. friendly efficient service , no long lines to wait in quality merchandise and the price was right.

Tid F. 
Clasificación:
5.0

El cliente no dejó un comentario.

April B. 
Clasificación:
5.0

I rent from this location all the time. They are all very friendly and capable. However, this last time I rented, UHAUL screwed up my reservation. I reserved a van to be picked up at 7:00am using my mobile phone for pick up. When I got to the location and tried to get the van, the app said I couldn't get it till 9:30. After sitting on hold with UHAUL for 30 minutes (While paying my employee $50 an hour) I was told the location did something to screw up my reservation and there was nothing that could be done but wait till 9:30. So we left, went to the site 20 miles away were we needed the van to take cardboard, etc, from and did as much work as we could until we could get the van. Then had to drive 20 minutes back to finally get the van at which time the agents at Security Public Storage told me that UHAUL never should have made the reservation at that time in the morning as the vans don't have a lock box to leave the key in. Then had to drive back to the site to load up the van. UHAUL cost me about an hour of wasted time for my $50 per hour employee as well as 40 miles and fuel on my vehicle for the first trip out to the site. I think they owe me some credit!

Andres B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

I was very please. The office representative ws very nice and helpful. If I ever needs them again I would definitely use them in a minute. Thank you! Michele B. Satisfied customer

Michele B. 
Clasificación:
5.0

Extremely efficient group.

Francois M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA H. 
Clasificación:
5.0

Experience was clean concise and transparent I was in hit with any random charges everything the man quoted was correct. Gracias

Alex G. 
Clasificación:
5.0

Very friendly and helpful personel

Wendy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adham Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cierra T. 
Clasificación:
1.0

The employees at this location where so rude. I returned the truck and had to use the restroom with my baby and the guy would not help me. he would not look up at me would not answer me, they he answered the phone, so I walked to the back of the store to see where the restroom was and he yelled at me and told me to get out of his store. He run a large disaster properness business and we deliver to schools all over the state. I will never use your location again. I have told all of my employees to fined a different location to use when we need to make large deliveries. your location is very unprofessional. My 2 year old went to the bathroom in her pants. I'm so upset with your store i will make sure I tell everyone what you did to me and my child. thanks for nothing we will never use you again and i will make it my mission to let everyone know what your employees are like. I will be going on to yelp so I can leave a review.

paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

Open Earlier

Jeffrey M. 
Clasificación:
5.0

Honestly, I don't think there's much room for improvement. Pick up was quick and easy and drop off was even quicker. The van we rented was clean and easy to use.

Cristopher Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick M. 
Clasificación:
3.0

The van we rented did not feel safe. The vehicle rattled and shook going over minor road imperfections. The service was fine, just not the vehicle. Time to replace.

Thomas A. 
Clasificación:
5.0

My favorite place to rent. Customer Service is excellent!

AMY F. 
Clasificación:
5.0

Another Great experience with Uhaul.. thank you!!

Miranda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna S. 
Clasificación:
5.0

Rented from Security Public Storage 2Ã- before and that's why I keep returning to them. They make the whole rental experience a pleasure full experience. All UHaul rental places should be as nice as this one.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

Overall, the rental experience was a nightmare. I was supposed to pick up my truck and trailer on a Friday at 4:00 PM from Cathedral City U-Haul and Storage. Nothing was available until Sunday morning at Security Public Storage. I had to change movers (on both ends of the trip) and hotel reservations.

DAVID J. 
Clasificación:
5.0

Great customer service. The workers went above and beyond to help me and my needs. Had a great experience.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
5.0

I have rented and returned vehicles from this location and the staff are always excellent and very nice and friendly!

William B. 
Clasificación:
1.0

Filthy van Dirty seats Low psi on tire , had to stop and fill tire Needs alignment Dirty windows Informed and didn't care I will file a charge back with anc

Guy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
3.0

Renting a uhaul should be like renting a car. Several folks told me “you get what you get” and made me feel like I was being unreasonable for wanting a truck with certain features. If I'm driving this thing almost 3000 miles, with cargo that's extremely valuable - not just sentimentally - and basically living in it for a few days, I'd expect the staff and system to be just as helpful as a car rental company. Nobody at Enterprise has ever told me “you get what you get.” Also, clean your damn vehicles. Do not rent them out to people if they're returned so smelly that it's going to funk up whatever else you try to put in there. That's just common sense. I've never rented a car that had any discernible odor from the previous renter. If someone is spending THOUSANDS of dollars with your company, I'd think you'd be more professional. I could have got a Budget truck that was 2' bigger, more rental days included with unlimited miles for pretty much the same price. This is exactly what I'll do next time. It would take a lot to get me to ever use uhaul again and I'll be sure to tell everyone I know about this experience in the hopes that I save them from the same mistake.

Brian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

NOEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Truck needs to be clean

joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

Nothing. The rental process was speedy. The cargo van performed great and the move worked like clock work. Very good location!!

Sheldon A. 
Clasificación:
4.0

Return truck and appliance dolly at night, dropping off keys in overnight drop box. Used location a few times in the past and location was always clean, etc.

Ron E. 
Clasificación:
4.0

the van was clean and performed well but the check engine light was on and the tire pressure light was on.....the person at the desk told me it was "fine" they just had it serviced and the mechanic forgot to reset. that's not really ok.

richard M. 
Clasificación:
5.0

Friendly and professional.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanche H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
5.0

I returned a U-Haul trailer recently to this location. I went inside upon arriving to return the trailer and the personnel were very helpful and extremely friendly. They unhook the trailer for me and I went on my way. Really a positive experience.

Gary S. 
Clasificación:
3.0

Did not know what to do with credit card transfer. They did give me phone number of customer service which has not been resolved

Douglas A. 
Clasificación:
5.0

thank you Rene

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

The gentleman working that day were very friendly and helpful.

paulina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean A. 
Clasificación:
5.0

Everyone was professional and service was great!

Joseph C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Super nice guys helped us. So relieved that they were nice. Thank you so much.

Pamela E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

This is my second experience at this location and both times the service was excellent.

Diane R. 
Clasificación:
2.0

This is the second time I have dropped off here and and will not use this location again. They will not help you with Uhaul business because they are too busy trying to do their morning self-storage computer setup because they don't do it before they open, apparently only for the self-storage, at 9am. On Google it says they are open at 9am, it doesn't differentiate between U-haul business and self storage business. I can't just check out online because I cannot lift the trailer off the hitch so need their help. The dark haired man is rude, has argued with me both times I have dropped off here, about the time Google shows, that he says is only for the self storage business, they are open when I said he should get that information changed because it's incorrect. The first time I dropped off , no one was there at 9am, the locksmith nextdoor said they are frequently late. They should get there before they open and setup so they are ready to help customers.

Paula T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

This location was 100x better than the Indio location we picked up from last time we moved. Good customer service and clean, quick and efficient.

Jeffrey C. 
Clasificación:
5.0

They are an extremely helpful & courteous staff at that location. An easy place to do business with...

Diane S. 
Clasificación:
5.0

This is the place to go.Just make sure to get on line and make reservations.

Richard H. 
Clasificación:
5.0

The gentlemen running this store demonstrated a special level of patience in assisting me. Always professional, always courteous, i wish i could count on my team to be this consistent. I'll be back

chritopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
4.0

Nada

Erik M. 
Clasificación:
5.0

U-Haul doesn't update tje dealer's information in Google Maps. I was sent to another location.

Jorge M. 
No se han enviado comentarios para esta ubicación.

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