Customer Reviews for Security Public Storage
(Distribuidor de U-Haul del vecindario)

3154 comentarios

39505 Berkey Dr   Palm Desert, CA 92211
(@ I-10 Fwy)

(760) 345-7591

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 345-7591

39505 Berkey Dr
Palm Desert, CA 92211
(@ I-10 Fwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

There's nothing you guy's can do 😊 but to continued to be excellent

JOSE H. 
Clasificación:
3.0

George provided outstanding customer service!

TRACEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel A. 
Clasificación:
5.0

Frances was super friendly and was very accommodating! I appreciate her great customer service and friendly nature!

ROBERT B. 
Clasificación:
5.0

Great experience.

Scott S. 
Clasificación:
5.0

Can't think of a thing

KRIS N. 
Clasificación:
5.0

The gal at the counter was fabulous

Leslie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
5.0

Just clean the windows. Everything else was perfect.

ELAINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myleen C. 
Clasificación:
5.0

Excellent drop-off location! The parking lot was big enough for me to back the trailer into a spot and the employee had plenty of patience while I was doing it!

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN W. 
Clasificación:
5.0

Shoutout to Jonathan; he did a phenomenal job in assisting me and went above and beyond to make sure I was satisfied!

Jared H. 
Clasificación:
5.0

This is the 4th time I had to use this location and there is always very sufficient and efficient staff here unlike the experience I had in Northern California, why is that?

William B. 
Clasificación:
5.0

Young man a front desk was courteous and came out to hook up trailer, I was a very good experience and job well done by this representative of UHaul.

GEORGE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROJEAN M. 
Clasificación:
1.0

location workers didn't check the equipment to make sure it was in good condition prior to pick up.

Vicente B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MONTE R. 
Clasificación:
5.0

Ashley needed costumer relations training

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN F. 
Clasificación:
5.0

The app is a pain in the butt! Just have corporate work on their app and identification and live photos functions need alot of work. But the team at this location was great! The app sucks!

Jamie H. 
Clasificación:
5.0

Keep on doing what you're doing

FLORIAN G. 
Clasificación:
5.0

Nice experience overall. The windows were not clean, you may want to have the windshield and side mirrors cleaned prior to customer pick up.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

Ashley was great! She was so helpful and nice on the phone and in person. She make the whole process easy! ¡Gracias!

EDUARDO S. 
Clasificación:
2.0

I drove 26 miles and only a few miles were under load. I filled up with 2.372 gallons -- I have the receipt. You charged me for another 2 gallons. So, what you're saying is that the truck gets 26/(2.372 + 2) = 5.95 miles per gallon? Really?

MATHEW L. 
Clasificación:
5.0

Quick , easy and friendly staff! Highly recommend!

MICHELE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES THOMAS H. 
Clasificación:
5.0

Excellent service, great staff, great price. No surprises or extra charges.

Robert H. 
Clasificación:
4.0

when i returned the uhaul, the girl at the front desk was very dismissive and seemed like she did not want to be at HER job

VINCENT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYVAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM W. 
Clasificación:
5.0

Find a way that doesn't cost both you and the customer more money. But there has to be a way to get rid of the gas being filled to where the trucks gas was left at by previous costumer. I dont know the answer, just was thinking how old world it is when returning a vehicle back, everyone involved is exhausted. The last thing they need to do is worry bout gas. Feels outdated. But the location we went to was wonder and congratulations the good job there

WILLIAM C. 
Clasificación:
5.0

Friendly and informative

Carl O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A. 
Clasificación:
4.0

Windows were dirty, we had to put air as tire pressure was low on the front/driver tire, and although it served its purpose, it was a gas guzzler! We literally drove it one way for 320 miles, parked it for 4 days and drove it back & spent over $150 on gas.

ARMANDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RODNEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY W. 
Clasificación:
5.0

George is awesome. Great customer service and top notch equipment.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roby W. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD P. 
Clasificación:
5.0

Great service

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDJAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

No the staff was very pleasant and quick

MICHAEL S. 
Clasificación:
5.0

Friendly and helpful staff. No need for improvement.

CRAIG R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELBERT S. 
Clasificación:
1.0

Was told the total cost would be $19 for 24 hours, no mention of mileage fee. When I arrived was told it would be $29.95 plus 89 cents per mile. Contract said tank was half full, but it was between 3/8's and half. Pointed out to person who completed paperwork. Drove 36 miles filled up with 3.6 galloons, and was still charged an additional $16.50 for gas. I don't feel that this site is ethical in their fees. Have asked for a refund of the gas charge, but have not heard back.

KEVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordanmarc D. 
Clasificación:
2.0

I booked online and checked in on the UHaul website. While that took a while in the 110 degree weather, we went into the store where the truck was at. It finally approved and said to show it to the clerk. I did and she seemed confused as to why. Then she said it was because my name said Bob, but my drivers license said Robert. The mobile app approved me so I don't know why she had to re-enter everything and start over. In the process I didn't get a code for the lock on the back of the truck. Not knowing there as a padalock, we drove to our destination to load up and learned there was a lock. I called the store and they were very sorry and really tried to help, but after waiting 30 minutes for a code, we simply decided to drive back. Our trip was 20 miles each way for a simple pick up from Home Depot. We spent over 2 hours waiting around and in the process I had to drive home for an appointment. The 2.5 hours I allocated should have been more than double what we needed given the close proximity of things. There is some big disconnect between the online check in and reality.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENEDINA D. 
Clasificación:
5.0

A great experience with nice people🙂

LYNN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS F. 
Clasificación:
5.0

everything is there

SASA K. 
Clasificación:
3.0

Online reservation -- Reserved van pictured on website, which was a Ford Transit Van. Arrived for pick up to find no Transit Van, only the former generation Ford Econoline van, which would not work for me due to rear door entry height. Forced to go up to a dualie 10ft box van. Will not trust online reservation again. Representative trained in paperwork processing only, not equipment differences,

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETCHEN C. 
Clasificación:
5.0

Renee was awesome

Bill B. 
Clasificación:
5.0

All was great, friendly and efficient.

EVELYN W. 
Clasificación:
5.0

Had issue with your website freezing when I tried to the reservation during a high demand time in the middle of the afternoon. Worked fine the next morning early.

Rudy P. 
Clasificación:
5.0

I can't think of anything at this time, besides I already referred a friend that I believe scheduled a truck today for their upcoming move next month.

SHEILA T. 
Clasificación:
5.0

Nothing. They are so friendly at this location and this is always where I choose to pick up my rental even though it's a little further away from me now.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA E. 
Clasificación:
5.0

Both the ladies and gentleman there provided exceptional service. Thank you for making the rental pickup and drop off simple.

EDELMO C. 
Clasificación:
1.0

New management! Someone who cares about cleanliness and customer service. Trucks were very disgusting inside. Looked like they haven't been cleaned in decades. Disappointing. Especially when I'm spending $300 of my money there. Never again.

JAYCEE C. 
Clasificación:
5.0

Make sure your fuel charges are correct when I put more fuel in than what I received and I still get charge for fuel!!!!!!

Hank M. 
Clasificación:
5.0

Francis is extremely helpful definitely will rent

NANCY M. 
Clasificación:
4.0

Everything was fine !!

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS B. 
Clasificación:
5.0

Excellent in every way!

SHARON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

Both myself and the couple next to us trying to pick up our trucks could not get the locks opened. We both called the numbers given to us on the app. They were able to get theirs opened, tried to help me with mine but were unsuccessful. The person on the phone gave me 3 different word combinations to try???? If it weren't for a locksmith that happened to come by I don't know what would have happened. Doing everything on the app was kind of nerve wracking.

ANNETTE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENETTE P. 
Clasificación:
4.0

The staff there were very accommodating. The paperwork was quick and easy.

BENNETT H. 
Clasificación:
5.0

Dont charge 20 dollars for you to do the paper work, you know hie emotional and tiring it is to move, and then you exprcy us to do tedius computer stuff.

SALLY L. 
Clasificación:
4.0

I can't respond since I did an after hours drop off

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN LEVERN T. 
Clasificación:
5.0

Clean vehicle will be pleasant to next customer.

ORLANDO G. 
Clasificación:
3.0

Address on website and app is not where location actually is. Had to search for actual site of u-haul location. Website/app had reservation available way before location actually opened. Had to wait.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH S. 
Clasificación:
5.0

Nada

Thomas D. 
Clasificación:
5.0

The gentleman that helped me out was great!!!! Really took care of me. Gracias.

DANIEL R. 
No se han enviado comentarios para esta ubicación.

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