Customer Reviews for Security Public Storage
(Distribuidor de U-Haul del vecindario)

165 comentarios

851 Galleria Bl   Roseville, CA 95678

(916) 771-2226

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 771-2226

851 Galleria Bl
Roseville, CA 95678

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Brittani O. 
Clasificación:
5.0

Not over book your reservations. I had a truck reserved in Sacramento but when I arrived to pick it up the guy told me he had just rented it to someone else. He said my reservation doesn't mean anything because they take 3 reservations for the same vehicle and it's first come first serve. The Roseville location went over and above to find us a truck because I had flown one way to pick up stuff from my Uncle's estate to drive back home renting for one way. I was told no one had anything available for one way.

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio H. 
Clasificación:
5.0

No suggestions

TERESA O. 
Clasificación:
5.0

When other locations said there was no way we would get a one way trailer out of California, this location did. They secured us a rental, pick up was smooth and no issues with the trailer.

KYLE J. 
Clasificación:
5.0

Tony is an amazing worker! Thank you for helping me. He was literally walking up to my uhaul as I was parking! The return was quick and smooth!

kazhi V. 
Clasificación:
5.0

The personal that helped us on both ends were friendly and helpful. Gracias

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian L. 
Clasificación:
5.0

The service was friendly and efficient!!!

CYNTHIA T. 
Clasificación:
3.0

They were busy and only two working. Had to wait awhile to drop off trailer Employee was very helpful though in finding me a trailer available as that was my original pick up location uhaul had booked for me, but trailer wasn't gone be ready so they worked to find me a new location for my date and said I could still drop off with them as it was closer to home

KEVIN W. 
Clasificación:
1.0

I will never recommend this location to my friends and family. The guy in the counter was rude and doesn't allow uhaul customer parking. Added lot of time waste and dollar amount

ARAVIND I. 
Clasificación:
5.0

The pickup and drop-off locations were fine U-Haul as a company I was not impressed with if you have any interest in finding out more please call me 916-792-6472

STUART C. 
Clasificación:
5.0

I think the gate was broken but the staff was so helpful it didn't interfere with the return at all.

Wesley M. 
Clasificación:
1.0

I picked up the truck with only 1/4 tank. I extended my rental so I decided to ensure I had enough fuel. The truck was at 3/4 tank when I returned the truck foe check in. Other truck rental facilities will refund you the difference when you provide a receipt for fuel. I was informed upon return of the truck that there is no reimbursement for fuel. This was a huge let down as I fueled to a more reasonable level for a safe move and return of the truck.

KATHRYN B. 
Clasificación:
4.0

Emailed receipt. I would like to finish transaction on the spot.

TOM G. 
Clasificación:
5.0

Especially with the staff that was working on Sunday July 11 at 2pm. He provided above and beyond satisfaction customer service. Never had I met and had an experience like this before with any Uhaul Representative. Awesome service provided.

THANH N. 
Clasificación:
5.0

Nothing to add, all great!

CHERYL C. 
Clasificación:
5.0

This location is a good location to pick up when equipment available and good location to drop off .

Victor D. 
Clasificación:
5.0

Everything was excellent and stress free. Would highly recommend this place for rentals!

JAMES FLORENCIO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORA H. 
Clasificación:
5.0

Both guys that helped me were awesome and I really appreciate their great customer service and attitude. Would definitely recommend to everyone.

ADAM T. 
Clasificación:
2.0

Pickup was slow …. Waiting in line. They were serving only one person at a time. Truck was ready with all equipment.

Michael G. 
Clasificación:
3.0

There is no parking if you need to leave a car while you are using your truck.

Floyd D. 
Clasificación:
5.0

Matt was very pleasant and helpful.

ERICH G. 
Clasificación:
5.0

Partner with Tesla/Rivian/Ford to produce electric moving trucks

Christian T. 
Clasificación:
4.0

Good customer service

Robert Y. 
Clasificación:
5.0

Excellent experience

Stephanie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

The staff at this location went above and beyond to help me. There was nothing available but I had stated how I was in a bind and really needed something. A cancellation happened and I was their first call. That you for coming throughðŸ'ª

JEFFREY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill P. 
Clasificación:
5.0

Perfect. Truck ready on time and in immaculate condition. Manager of the location is friendly and promptly helped me get on my way. Turn in was also quick and easy.

William P. 
Clasificación:
5.0

This location has great employees. Tony and Matt are very helpful.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS U. 
Clasificación:
3.0

Check-in process was very unorganized. I had a truck reserved at 9:00am and when we arrived there was a group of 4 customers gathered outside waiting to be helped. I used the 24/7 online check-in in order to make things faster but I still waited 20 minutes while people with no reservation were helped and went through the entire process. Once I was helped I just showed the gentleman my phone and he grabbed keys for me. They should really prioritize checking in for those who have used the online process the correct way in order to get the truck faster.

Lee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD F. 
Clasificación:
5.0

Allowing renters to keep their car parked while renting a vehicle would be nice.

MEREDITH K. 
Clasificación:
5.0

Hire more help.

TED C. 
Clasificación:
5.0

Truck was brand new and Tony the service agent was pleasant and friendly.

JONATHAN P. 
Clasificación:
5.0

The attendant was very hospitable and welcoming. He accommodated my schedule needs and checked me out quickly?

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY HAROLD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

very helpful

DAVID H. 
Clasificación:
5.0

I needed the truck an extra day, one phone call took care of that. Only gripe I have is the ac only worked with the blower on high. I'll rent from this location again.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

Great

Lyle A. 
Clasificación:
2.0

The equipment itself was great, but the web site is quite buggy and the mobile app is extremely buggy. If you do rent, do NOT use the mobile checkin or checkout.

Jeffrey B. 
Clasificación:
5.0

The kid that helped me was super nice and friendly and got me checked out as fast as possible. Would definitely recommend to friend.

Susheel M. 
Clasificación:
5.0

Tony did an exceptional job helping us! I highly recommend this Uhaul location . Thanks so much

david A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle A. 
Clasificación:
5.0

Staff was great! Kind courteous and efficient!

Dejon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt R. 
Clasificación:
5.0

Experience was good.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH H. 
Clasificación:
2.0

I did online checkin and the van was not ready for me. Had to wait almost 30 min. while they helped another client before he let me in to get the van that was behind the gate.

Heidi S. 
Clasificación:
5.0

Excellent.

Oscar S. 
Clasificación:
5.0

Nothing. Tony was super friendly, fast and accommodating. Let him lnow he is appreciated!

Margarita R. 
Clasificación:
5.0

Matt at this location was super helpful! I got a text from central u haul that they changed my pickup location and gave me a later pickup time than I wanted I went in to the Galleria location and Matt remembered me from when I booked a reservation 4 weeks earlier and he fixed everything for me within 10 minutes. He made the process easy for me and removed the stress I was experiencing from getting the text from central u haul. I would definitely recommend this location! Matt should get a promotion too!

TERESA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

Customer service was excellent. Tony's an out standing guy. Would give 6 stars if I could.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADER Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

I picked up the truck with slightly less half a tank, i returned with three quarters and at $3.42 a gallon i expected a credit $34.20 refund to my contract #94960883. However I was told uHaul doesn't fo that. I asked if I brought it back with only a quarter tank I would have been charged for a quartet tank. The attendant said yes. Well then you can give me a refund (same thing but reverse). He said NO. I said that's unethical and theft. He said let uHaul know. I expect a refund. You can reach me at 916-719-8313.

JOHN M. 
Clasificación:
4.0

There appears to be limited staff working there at a time. The office is tiny - one customer only. It is also a large storage facility. All of those factors means that customers have to wait outside (there is a small porch with large posts for people to wait, but it is hard to see who is already there around the posts). Limited parking, so if renting or returning a vehicle you take up two of the four parking spaces! They did call us before we picked up the cargo van to tell us that we could not leave our own vehicle on the premises during our rental, which was very helpful. Despite all these challenges they were efficient and helpful. , They have a sign on the door if they are not in the office and they really do answer the number posted!

RON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCINDA A. 
Clasificación:
5.0

Great service!

Gary L. 
Clasificación:
5.0

Tony always has a great attitude and is super helpful

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKY S. 
Clasificación:
1.0

The van smell was so bad. Was overpriced too!

IRIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHUL C. 
Clasificación:
1.0

Did an after hours drop off. There's no parking spot for a 26' truck. Called customer service and had to wait for years for them to answer. Good thing there's a guy that went in the storage units I was able to go with him and parked the truck properly inside. 24/7 customer service is poor. I will choose another location that has plenty of parking for after hours drop off.

Terence C. 
Clasificación:
5.0

the trailer did not ride well. were limited to 52 miles an hour and could not figure out why. at 700 miles into the trip, the one rear tire blew out. we then found the 2 tires on that axle were different sizes. poor managment. worked better with 2 new tires.

richard B. 
Clasificación:
5.0

Outstanding Matthew and Tony are professional and easy to deal with one of the better U Haul locations I have done business with.

Raymond G. 
Clasificación:
5.0

The pick up location was fine, but the policy regarding changing the pickup location is terrible. My move location pick and drop off was only 2 miles from where I reserved the truck. I found out the day of the love that my pick up location was changed to another location nearly 9 miles. I was charged the mileage and asked for those mileage to be removed. That was denied and I feel that was unfair to the customer. Had I known the location would be changed I would have book with another moving company. I am again requesting this cost be credited.

Ignacio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Staff was very helpful and efficient. They made the experience easy and I am very satisfied with my service.

Dominique A. 
Clasificación:
3.0

The truck had a strong odor and the guy at the place to rent was rude

Samantha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
3.0

Tire strap on the car trailer was cut and needed to be replaced.

JAMES C. 
Clasificación:
5.0

Tony was a very polite and kind. Excellent customer service.

Michael D. 
Clasificación:
5.0

Tony was very helpful.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

Tony is amazing and always goes above and beyond A+ on everything absolutely would do business again

MICHELLE MARIE B. 
Clasificación:
5.0

Anthony and Matt helped make this go very smooth. As welll as had great sense of humor....:)

MICHELE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISHEK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will P. 
Clasificación:
5.0

Good and prompt customer service!

VITALIY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANSING K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

customer service experience was excellent! Very helpful and patient with all my questions.

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHREEKAR B. 
No se han enviado comentarios para esta ubicación.

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