Customer did not leave a comment.bill S.
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only gripe I have is that the Van I received was not the van I thought I was getting which was shown on the web site I wanted / Needed the Sliding side door but I got the two barn doors on the side made the logistics difficult in the future they need to show EXACTLY what you are getting. Additionally, the per mileage fees were exorbitant and way too high they should offer a minimum number of free miles.Rick M.
The manager, Dwayne , is very helpful. The facility is well kept and safe. Most importantly, facility is convenient and close to my daughter's schoolSusie V.
Friendly and efficient staffDaniel M.
Drop off was just OK. There was no effort to inspect truck with me to confirm lack of damage (there was no damage) and there wasn't a verification that truck bed was cleaned (it was).Gregory R.
Customer did not leave a comment.SAMANTHA N.
Customer did not leave a comment.melissa E.
Customer did not leave a comment.Jose Z.
The staff is excellant. The originator from the phone call was pleasant and helpful. The first contact at the pick was pleasnat and helpful. The van was dirty. Dead bugs on the grill. dust and dead bigs on the inner cabin. Pretty dissapointed in the shape of the vehicle and dirty window.John M.
Customer did not leave a comment.Charlene G.
Nice that they open on Sundays.Elyse O.
I highly recommend this for uhaul rentals, Mr. Dwayne the manager was very helpful and attentive and made the process for the uhaul very very easy !Marlo A.
Customer did not leave a comment.Jose M.
Great customer service. Everything great. Dwayne's jelp was second to none. Danida A.
Customer did not leave a comment.Carol A.
Great customer service! Super friendly and helpful.Jay M.
Customer did not leave a comment.ulysses L.
Great staffDECLAN G.
I used the truck for 16 miles and filled it up with 8+ gallons of gas. I should get some credit for returning the truck filled when I picked it up it was not fullDavid B.
Customer did not leave a comment.George Y.
Customer did not leave a comment.Manuel A.
The location is great as always, the app check in to rent was terrible though.. not sure if ever use it againDeclan G.
The only thing that was disappointing was that I booked for 8am, got a call saying they don't open until 9. And that it was a first come first served basis. So I had to rearrange my schedule and it wasn't even a guarantee I was going to get a u-haulVictoria G.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Eric C.
There was an issue that I had a reservation confirmation for a van, I went in to verify that all was good. The lady informed me that it had been rented to someone else. She didn't offer any sorta solution. I had to suggest I rent something else. She had zero support for the situation that I didn't create. The gentleman who was there when I picked up my second reservation was good to work with.sean S.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Eduard Y.
Customer did not leave a comment.Sarah M.
Everything was great!joel P.
Outstanding service and friendly care. We always appreciate you guys very highly.Asela P.
Excellent customer service! Dwane went above and beyond!! Yes, I would definitely recommend my friends and family.Elena P.
So quick, easy, and affordable! Thank you!Brooke B.
Customer did not leave a comment.cecelia D.
Customer did not leave a comment.robert S.
Thank youJoshua C.
Customer did not leave a comment.Hope R.
Customer did not leave a comment.Jibril E.
Staff was very friendly and helpful. Thank you!Ana B.
Customer did not leave a comment.maddy M.
Thank you..Ernesto V.
Truck needs alignment. Cabin was clean. Rusty and paint damages on exterior.Andrew S.
Customer did not leave a comment.Cindy G.
The van was a bit dirty on the inside, nothing too bad, just could have used a vacuum and some air freshener. That said, the staff is very friendly and helpful. The location is great as well. Thank you!JOHN M.
Customer did not leave a comment.ALBA Q.
Customer did not leave a comment.Rondane B.
Customer did not leave a comment.KAREN F.
Customer did not leave a comment.CINDY W.
Customer did not leave a comment.KERRY M.
Customer did not leave a comment.Steven S.
Took a long time to complete the rental process (computer problems)Fredrick A.
Nothing! You are absolutely wonderful!Claudia S.
The lady that helped me was amazing... I wish I could remember her nameDECLAN G.
Please have someone in the office at all times during business hours. At our location, the gentleman stepped out for awhile so we had to wait for our truck, however, the man waited late for us to return, sorry we were late.Derek S.
Dwayn, over @ Security Public Storage(5514) 540 W Foothill Blvd, Glendora... Both times that we rented a truck, Dwayne was able to hook us up with the correct size vehicle, to fit our need. Thank you 110% 😎👍Randolph Q.
Customer did not leave a comment.Winfield A.
Great service and friendly and accommodating staffChristian L.
Customer did not leave a comment.Sidney H.
I am so sorry I forgot the guy's name who works there snd lives there but all of the guys who work at this particular office are very professional and helpful. I could not receive better service. My daughter attends Azusa Pacific University so I have been renting a van from this location twice a year to move her stuff . I am always impressed about the service I receive at this UHall locationsAura C.
Customer did not leave a comment.Glennford A.
Customer did not leave a comment.Raymond N.
Customer did not leave a comment.Jason H.
Great customer serviceGary B.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.GLORIA M.
Customer did not leave a comment.Yunkai Z.
The gentleman that helped me at Security Public Storage was professional and had great customer service. His support staff was also very personable. When I needed to bring the vehicle back after hours he told me exactly what to do and sent me a receipt in a timely manner.Dayna M.
Customer did not leave a comment.Yuri C.
Again, the app was not helpful. It took way longer to use than just dropping off the key. Again, this location was super helpful and kind but that app was a mess. I spent over an hour trying to get the truck and had to pay movers for that hour to just sit around waiting for the truck to load/unload. Again, the locations itself were super helpful and kind. But after experiencing what I did with this 24/7 app, I will probably never again use U-Haul.ANTHONY G.
Customer did not leave a comment.Sosefo M.
simply put just great all around serviceLee M.
Customer did not leave a comment.Janita D.
Customer did not leave a comment.Pantazis M.
Thank you!Randy C.
The pickup instructions weren't clear--I thought I had to do it all at the vehicle, not at an office. And, I had done a lot of uploading my info and payment to Uhaul through the web, but the location wasn't showing that any of that was done.Christopher J.
Customer did not leave a comment.BARBARA N.
My experience with the SPS Uhaul rental went smoothly! I scheduled the rental one day, and picked it up the next day. The staff that assisted, made it hassle free, when I returned the vehicle, it went very well too! I have no complaints about SPS's service!Robert S.
Erik made my rental absolutely terrific!Delon E.
Great spot for me and the service is good. Only issue is that the parking spot is small. May not be too good for bigger trucks.Anthony V.
Customer did not leave a comment.Maureen M.
The service was great - the person working on Saturday was very helpful and patient with me. I really appreciated all his help!Ektaa N.
Customer did not leave a comment.Maureen M.
Personnel and facility were fine other than finding out at last minute that i needed a cell phone to check out van. Mobile app was down and apparrently employees get in trouble using the computers they have access to to rent out equipment. Rediculous policy. Fix it!John W.
I was charged for another day eventhough the truck was dropped off prior day. I spoke to a guy named Eric and said he couldnt do anything for me. I called customer service dept and spoke to a girl named Vanessa couldnt help me either. Both of them are just passing me around and was not credited of anything. I was charged about $300 on my credit card to which it woud have only been about $170. I have rented a truck 6 times in the month of August 2020 with your company and do not deserved to get ripped of like this. I could have gotten a phone call from this guy Eric to verify if i am keeping the truck first in the morning of Sunday before he had pushed the charges for another day. I am very dissapointed and to top it off the inside of the back of the truck was dirty and there is something wrong with the engine of the truck. When it down shift when i am slowdwn approaching a signal light or stop sign theres an impact pushing me forward as a driver and my passengers that i almost hit my head to the steering wheel. I need a phone call to a higher level management of uhaul to discuss this horrible experience. My contact number is 626.560.8569 and my name is Jonathan Tadle. Thank you.Jonathan T.
No assistance. Have to find vehicle yourself. Window so dirty made driving difficult. Lazy staff.Jerry C.
Customer did not leave a comment.Gene M.
Customer did not leave a comment.Bradley L.
Walked in to move some furniture had reserved a cargo van and when I arrived I was immediately dissatisfied with the service. The door was locked and initially i thought it was closed then a heavy set man comes and unlocked the door. When he finds out I did not use the mobile pick up option through their website he states " I have to call the regional manager." So far the associate sounded confused and disorganized. He talked on the phone the entire time not only with his manager but with other customers as well. He joked about the customers on the phone complaining to us about them checking on the order. Saying things like, "same lady calls every minute, crazy" while laughing it off. He also says "yeah uhaul sucks and I just cant wait to go home." I canceled my order and redid a new order and selected the mobile pick up my app however was stalling and kept reverting back to the main page. He tells us to walk outside where the cargo van is I thought he was bringing the keys and meeting us there. Unfortunately we waited out in the back parking for at least 20 minutes. He walked very slowly kind of swaying jokingly while walking. He was talking to the customer I referred to earlier the woman and while he is on the phone with her he hits his head on the cargo van repeatedly as if to imply this is a nightmare taking care of this customer. He finishes his call after a little over 5 minutes and I asked is there anything I need to sign and he says "what I've been waiting for you?" So we end up going back inside he talks to some manager named Gary and is being just rude while rolling his eyes on the phone and making head movements like yeah I got it. It was altogether a terrible experience and I will not be coming back. This whole thing took more than an hour. The only nice thing I have to say about this place is the woman I met with when I dropped the keys off was professional organized and was very informative complete opposite of the guy I spoke with earlier. Besides all this with millions of people losing their jobs and getting sick wouldn't you be even more grateful to have a form of income coming in and that you are healthy and safe.Anne S.
Took over two and one/half hours from the scheduled pick up time to get the vehicle. Significant difficulties with the mobile check out procedure with local willingness to assist however minimal knowledge of system and trouble shooting. I doubt that I will go through the process in the future.JAY WILLIAM C.
Checked in the night before but arriving to pick up the truck found out I had to check in again through the internet. The process was a complete mess and it took 1and 1/2 hours to finally get the truck. I had movers waiting for me and that was a big problem. I know there is the virus issue but there needs to be a better system or none!Michael T.
Check -in for truck rental via the app took an hour. Way too long. I have been charged incorrectly and it is difficult to get it resolved. I will not rent a U-Haul truck again if I can help it. It is a horrible process and I'm very dissatisfied with the service to resolve my charges.Belinda A.
Customer did not leave a comment.Brent P.
Staff was not helpful, truck was dirtyNadine K.
Pretty strange during lockdown, but love this locationSusan C.
Megan was very helpful and made drop off quick and easy. Would recommend.James S.
My family can't afford what we were charged for this rental and the bill is at minimum unconscionable given the situation. My wife has immune issues so the dr. Has ordered us to stay home, going to a gas station with tons of people is basically like risking her life right now. This entire national emergency caused every source of income we have to shut down which also impacted our ability to bring the equipment back on time. Not sure what this safe move fee was or how your website added it (by the way the process is very deceptive adding new products constantly forcing the user to catch them). Anyway I'd like to see someone at Uhaul corporate show some compassion and adjust this bill dramatically.Brian P.
There is NO PARKING here for your car...Roman V.
Customer did not leave a comment.Satoshi N.
Great serviceRichard L.