I had the bEST experience renting my U-Haul from here. Michelle at security Pro was so helpful, friendly, and overall just helped my moving day be brighter and happier! Customer service was a 10!!!!
TIFFANY M
Customer Reviews for Security Pro Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No staff when I arrived, just a sign saying "out on property", which I understand but please also leave a note saying "call <name> on xxx-xxx-xxxx for service. Otherwise no complaints at all
Chris AThe girl at the desk there always has such a sparkly and fun personality. And she’s extremely knowledgeable. She knows exactly what you need to make moving easy.
SAMANTHA AGreat service!
JOSE LMy experience with U-Haul down town horrible but great customer service. I would like to see improvements in the car smell badly.
Sarah NFantastic customer service. Better than anything we could’ve expected
Maureen AI had a very helpful attendant, who was great and very accommodating. He's great.
Yuksel PLower the rent
Abdullah AFriendly workers. Not great location but convenient for us
Roldan NThe woman who helped me was amazing I wish I got her name ! But she had glasses and was so helpful and kind!
Angelika AAbsolute perfect service, will highly recommend this location to anyone in need!
Alex BVery nice person running this location Highly recommend
Ty DIt was raining and they had no wiper blade on the left side, the gas gauge was broken, when I went to fill it up afte driving less than ten miles was 8 gallons. Worst uhaul experience ever
Michael DGreat, friendly service.
Lan ESimple process, the vehicle was ready for pickup at the location. Easy parking, office staff very friendly and informative.
michael MPlan ahead. Security Pro Storage and U-Haul vehicles. Great combination.
Bernard MUnfortunately the truck I reserved was supposed to include a furniture dolly and utility dolly however, both pieces of equipment were not in the truck. As a result, it took an additional 45min speaking to customer support to resolve this issue delaying my move.
Cameron CI have rented from this location before, and they are friendly and helpful.
Neil MEverything went well, so easy.
Carol KHad 2 hand trucks reserved with the truck, 3 weeks in advance. Received a call 10 minutes before I picked the truck up telling me they had just rented there only hand truck to someone they claimed had a prior reservation. When I gave them the date of my reservation the person at the country admitted maybe my reservation was first. With people wating I had buy a hand truck at a cost of over 90 dollars. The improvement would to have support equipment on hand and not be such a penny pincher. You only had 1 hand truck and no furniture dollies.
Alan WTruck is in poor condition, dirty, and smells really really bad.
Joseph DThe clerk was really wonderful!!! Everything was perfect!!! Thank you.
Alexis ARobert was amazing he went beyond. Made sure I had everything I would need
Larinda IParking brakes where not working. Spoiled lot of our time. Moreover for loading we parked on a temporary place but due park brake release we were put in risk of get fined. Assistance came after1.30 hours of efforts. We need to extend our moving plan to night which become riskier
Lakhyajyoti BInternet was down at this location but everything ended up working out. I just felt bad for the gentleman who was assisting me. There’s only so much you can do when the internet is down, but he was able to figure everything out for me. Thank you!
Rebecca TFriendly helpful staff made it easy
Saxton MYou guys are the best great company
benjamin lAsk for a far price, up front not the best location in the city. Cheap check out to get a sale, know their is more opinion to when comes to closing the dale.
Morris DUsing the mobile option the lady there acted like she didn’t know what I was talking about and like I shouldn’t have been returning it to this location. She was abrupt and rude. Made me feel as if I’d done something wrong.
Megan PThe woman working there was amazing. She was so helpful and kind. Because of her, this was by far the best uhaul experience I’ve ever had!
Laura CTruck was filthy. Staff at location was very helpful & kind.
CATHERINE DThe customer service at this location is great. He had all my info and got me in and out quickly. Great guy!!
Robert CThere was barely enough parking space available to park the truck that I was driving. I was having issues to find where to park the car but nobody came out to provide instructions. I suggest working on expanding the parking space available.
Stalin MGreat quick service
Lisa OThis was an easy decision to use U-Haul. I have used them in the past and have always been satisfied with the equipment,
Laurie WI received the best truck i have ever used with u haul. After my last experience i told you i would not recommend or use u haul again. Well, i need a truck on short notice (1day) and I couldn't figure out how to use Budget's online registration, so i came back to u haul. The steering and transmissions were in terrible shape on the trucks i had already rented from you this year. They were both over 130,000 miles. Yesterdays truck was obout 60,000 miles. It was very clean inside, steering was great, looked very well taken care of. Did not have ridiculously loud freeway noise! I enjoyed driving it. Best take care of your fleet to keep your customer base up.
Cynthia AAngie is a great customer rep
Robert CThe location is a small one but the staff was friendly enough and very helpful.
Christa GThe customer service I received at this location was top notch! So helpful!
Stacy SThe van was not clean. It was dirty inside. The rental agent was beneficial, though. He scraped all the snow and ice off the windshield and windows.
Shawn RIt was a good experience they helped me through the stressful time and did everything they could to help me
Joshua CTravis was awesome, and very helpful when the system wasn't working for me on my mobile device! Thanks so much!
ELIZABETH TThe gentleman at the counter was as very helpful and kind, we enjoyed our experience with him
Alyssa SSuper friendly, helpful, easy, and quick service.
Tamara VThis Team was great to work with. We had an unusual situation and they were so understanding and helpful - far more than I might have been had the roles been reversed. They were great.
Lisa BParking at this location is … difficult. Other than that, service, staff and inside the facility are excellent.
Mark WService vehicle was needed from beginning of rental and usb charger not working and one missing completely. Had to drive 80 miles to buy portable charger. Not happy about added mileage
Vance CNeeds more parking.
Ethan BThe van was available at the time of the reservation and was clean. The person working the desk was friendly and said he appreciated my business. I will use this location again and recommend it to others. Thanks!
Christopher GGot to my pickup location and was told their computer system was down and was sent to a different location. The second location had no equipment available and got on the phone with management and then I was told to go back to the original location and use the 24/7 online feature which I did. But then it was a battle with the first locations person working that I actually had a reservation because his system was down. He finally got on the phone and confirmed I was who I said I was. All of this could have been handled at my first attempt if these small independent stores had some training. I always dread dealing with Uhaul with its understaffed stores and long lines but this was exceptionally poor performance.
Schylar BVan was dirty and rental representative was bothered I even came in. Wont go here again.
George Si made a reservation. still didn’t have the truck 2 hours later recommended a can i could only use for 4 hours
max wPerson at front desk was rude and seemed like he had no clue about the operation of the company. Asked if it came with a lock said he didn’t know. Bought a from him after we found out it didn’t have one, no problem I figured it wouldn’t be supplied with a lock. He sold me a lock that did not fit the latching system on the truck. O well I was out 8 bucks. Went to the truck in it’s parking spot. Upon inspection when I got the back the rear cargo door was open. A homeless man was sleeping in the back I politely informed him that I just rented the truck and he had to go. When he left he had left his meal from the night before all over the floor that consisted of a spilled gallon of milk crushed cereal cookies and candy all over the floor along with two used crack pipes and some old socks. I cleaned out the back and had to sweep and mop the back out when I got home before I loaded it. Things happen I get it but that seemed a little ridiculous. truck ran great no issues on my journey but definitely was not impressed with my 20 minutes at security pro storage
turner jWorker refused to wear a mask. Didn't seem interested in helping me at all. Would rather just listen to his death metal music blaring loud. Its amazing how dirty Uhaul cabins are. You would think since this guy is just sitting around all day you would have him spend some time cleaning the cabin. But nope. Uhauls are always dirty. No one at Uhaul seems to care.
David MLocation had a homeless person camp on it covered in pornography. It took 1hour of waiting on hold to be told i couldnt access the truck with safari search engine. None of the dolleys or furniture pads I requested were provided. The lock on the back of the truck barely fits when I returned truck to location there were homeless people all talking to me. I am a large man so it was fine but if i were not i would have been scared.
Trevor NSuggest the customer read the fuel gauge before leaving. LoL
Bernard MThe place was fine. The U-Haul pick up with cellphone experience was the worst I’ve ever had and I will never ever do it again.
Tracey SThe man working was so kind and so helpful and the van was perfect!! And so affordable!
Chloe B