Customer Reviews for Security Pro Storage
(U-Haul Neighborhood Dealer)

270 reviews

471 W 500 S   Salt Lake City, UT 84101

(385) 215-8415

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(385) 215-8415

471 W 500 S
Salt Lake City, UT 84101

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had the bEST experience renting my U-Haul from here. Michelle at security Pro was so helpful, friendly, and overall just helped my moving day be brighter and happier! Customer service was a 10!!!!

TIFFANY MCPHERSON 
Rating:
5.0

Customer did not leave a comment.

John Withrow 
Rating:
5.0

Customer did not leave a comment.

Camille Allred 
Rating:
5.0

Customer did not leave a comment.

Bruce Myers 
Rating:
5.0

No staff when I arrived, just a sign saying "out on property", which I understand but please also leave a note saying "call <name> on xxx-xxx-xxxx for service. Otherwise no complaints at all

Chris Acton 
Rating:
5.0

The girl at the desk there always has such a sparkly and fun personality. And she’s extremely knowledgeable. She knows exactly what you need to make moving easy.

SAMANTHA ANDRUSHENRY 
Rating:
5.0

Customer did not leave a comment.

Maggie Liebergesell 
Rating:
5.0

Customer did not leave a comment.

Amy Bernards 
Rating:
5.0

Great service!

JOSE LOAYZA 
Rating:
1.0

My experience with U-Haul down town horrible but great customer service. I would like to see improvements in the car smell badly.

Sarah Ndakola 
Rating:
5.0

Fantastic customer service. Better than anything we could’ve expected

Maureen Ardoyno 
Rating:
4.0

Customer did not leave a comment.

FRANK SMITH 
Rating:
5.0

I had a very helpful attendant, who was great and very accommodating. He's great.

Yuksel Polat Akbiyik 
Rating:
1.0

Customer did not leave a comment.

Lily Rosenthal 
Rating:
4.0

Lower the rent

Abdullah Al Mamun 
Rating:
2.0

Friendly workers. Not great location but convenient for us

Roldan Navarrete 
Rating:
3.0

Customer did not leave a comment.

Leigh Moiola 
Rating:
5.0

The woman who helped me was amazing I wish I got her name ! But she had glasses and was so helpful and kind!

Angelika Ahmad 
Rating:
5.0

Absolute perfect service, will highly recommend this location to anyone in need!

Alex Blondeau 
Rating:
5.0

Customer did not leave a comment.

Glen Erwin 
Rating:
5.0

Very nice person running this location Highly recommend

Ty Durekas 
Rating:
5.0

Customer did not leave a comment.

Diana Gomez 
Rating:
3.0

Customer did not leave a comment.

Haley Coffman 
Rating:
1.0

It was raining and they had no wiper blade on the left side, the gas gauge was broken, when I went to fill it up afte driving less than ten miles was 8 gallons. Worst uhaul experience ever

Michael Droubay 
Rating:
5.0

Great, friendly service.

Lan England 
Rating:
5.0

Simple process, the vehicle was ready for pickup at the location. Easy parking, office staff very friendly and informative.

michael McKibbin 
Rating:
5.0

Customer did not leave a comment.

Braden Brown 
Rating:
5.0

Customer did not leave a comment.

Bernard McEnany 
Rating:
5.0

Plan ahead. Security Pro Storage and U-Haul vehicles. Great combination.

Bernard McEnany 
Rating:
5.0

Customer did not leave a comment.

Kelsey Knecht 
Rating:
2.0

Unfortunately the truck I reserved was supposed to include a furniture dolly and utility dolly however, both pieces of equipment were not in the truck. As a result, it took an additional 45min speaking to customer support to resolve this issue delaying my move.

Cameron Cappel 
Rating:
5.0

Customer did not leave a comment.

Benjamin Gonzalez 
Rating:
5.0

I have rented from this location before, and they are friendly and helpful.

Neil Millikin 
Rating:
4.0

Customer did not leave a comment.

Michelle Mullin 
Rating:
5.0

Customer did not leave a comment.

Ricardo Garcia 
Rating:
4.0

Everything went well, so easy.

Carol Kizziar 
Rating:
3.0

Had 2 hand trucks reserved with the truck, 3 weeks in advance. Received a call 10 minutes before I picked the truck up telling me they had just rented there only hand truck to someone they claimed had a prior reservation. When I gave them the date of my reservation the person at the country admitted maybe my reservation was first. With people wating I had buy a hand truck at a cost of over 90 dollars. The improvement would to have support equipment on hand and not be such a penny pincher. You only had 1 hand truck and no furniture dollies.

Alan Wardell 
Rating:
3.0

Truck is in poor condition, dirty, and smells really really bad.

Joseph Doss 
Rating:
5.0

Customer did not leave a comment.

Colleen Baum 
Rating:
5.0

The clerk was really wonderful!!! Everything was perfect!!! Thank you.

Alexis Acosta 
Rating:
5.0

Robert was amazing he went beyond. Made sure I had everything I would need

Larinda Isaacson 
Rating:
5.0

Customer did not leave a comment.

Casey Sorensen 
Rating:
2.0

Parking brakes where not working. Spoiled lot of our time. Moreover for loading we parked on a temporary place but due park brake release we were put in risk of get fined. Assistance came after1.30 hours of efforts. We need to extend our moving plan to night which become riskier

Lakhyajyoti Baroowah 
Rating:
4.0

Customer did not leave a comment.

Greg Barber 
Rating:
4.0

Customer did not leave a comment.

William Takahashi 
Rating:
5.0

Customer did not leave a comment.

Brooke Reynolds 
Rating:
5.0

Internet was down at this location but everything ended up working out. I just felt bad for the gentleman who was assisting me. There’s only so much you can do when the internet is down, but he was able to figure everything out for me. Thank you!

Rebecca Takahashi 
Rating:
5.0

Friendly helpful staff made it easy

Saxton Marek 
Rating:
5.0

You guys are the best great company

benjamin lamah 
Rating:
2.0

Ask for a far price, up front not the best location in the city. Cheap check out to get a sale, know their is more opinion to when comes to closing the dale.

Morris Day 
Rating:
5.0

Customer did not leave a comment.

Julie Dahl 
Rating:
1.0

Using the mobile option the lady there acted like she didn’t know what I was talking about and like I shouldn’t have been returning it to this location. She was abrupt and rude. Made me feel as if I’d done something wrong.

Megan Palmer 
Rating:
5.0

Customer did not leave a comment.

Kathie Whytock 
Rating:
3.0

The woman working there was amazing. She was so helpful and kind. Because of her, this was by far the best uhaul experience I’ve ever had!

Laura Collins 
Rating:
5.0

Customer did not leave a comment.

Tim Barber 
Rating:
5.0

Customer did not leave a comment.

Kristin Krebs 
Rating:
5.0

Truck was filthy. Staff at location was very helpful & kind.

CATHERINE DAVIS 
Rating:
5.0

The customer service at this location is great. He had all my info and got me in and out quickly. Great guy!!

Robert Cleland 
Rating:
3.0

There was barely enough parking space available to park the truck that I was driving. I was having issues to find where to park the car but nobody came out to provide instructions. I suggest working on expanding the parking space available.

Stalin Medina 
Rating:
5.0

Great quick service

Lisa Organ 
Rating:
5.0

This was an easy decision to use U-Haul. I have used them in the past and have always been satisfied with the equipment,

Laurie Williams 
Rating:
4.0

I received the best truck i have ever used with u haul. After my last experience i told you i would not recommend or use u haul again. Well, i need a truck on short notice (1day) and I couldn't figure out how to use Budget's online registration, so i came back to u haul. The steering and transmissions were in terrible shape on the trucks i had already rented from you this year. They were both over 130,000 miles. Yesterdays truck was obout 60,000 miles. It was very clean inside, steering was great, looked very well taken care of. Did not have ridiculously loud freeway noise! I enjoyed driving it. Best take care of your fleet to keep your customer base up.

Cynthia Anderson Eller 
Rating:
4.0

Customer did not leave a comment.

Lauren Finlinson 
Rating:
3.0

Customer did not leave a comment.

Muriel Gowski 
Rating:
5.0

Angie is a great customer rep

Robert Cleland 
Rating:
5.0

Customer did not leave a comment.

Anisha Harper 
Rating:
5.0

The location is a small one but the staff was friendly enough and very helpful.

Christa Glass 
Rating:
5.0

The customer service I received at this location was top notch! So helpful!

Stacy Smyph 
Rating:
5.0

Customer did not leave a comment.

nathan Brown 
Rating:
5.0

Customer did not leave a comment.

j zak Farrington 
Rating:
4.0

The van was not clean. It was dirty inside. The rental agent was beneficial, though. He scraped all the snow and ice off the windshield and windows.

Shawn Robinson 
Rating:
5.0

It was a good experience they helped me through the stressful time and did everything they could to help me

Joshua Christensen 
Rating:
5.0

Customer did not leave a comment.

Robert Cleland 
Rating:
5.0

Travis was awesome, and very helpful when the system wasn't working for me on my mobile device! Thanks so much!

ELIZABETH TALLINGTON 
Rating:
5.0

The gentleman at the counter was as very helpful and kind, we enjoyed our experience with him

Alyssa Smith 
Rating:
5.0

Super friendly, helpful, easy, and quick service.

Tamara Vigil 
Rating:
3.0

Customer did not leave a comment.

Thomas Hurrington 
Rating:
4.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
5.0

Customer did not leave a comment.

ALISON KEANEY 
Rating:
5.0

Customer did not leave a comment.

Katharine Dorny 
Rating:
5.0

Customer did not leave a comment.

ralph comellas 
Rating:
5.0

Customer did not leave a comment.

John Guner 
Rating:
5.0

Customer did not leave a comment.

Daniel Errecart 
Rating:
5.0

This Team was great to work with. We had an unusual situation and they were so understanding and helpful - far more than I might have been had the roles been reversed. They were great.

Lisa Belshaw 
Rating:
5.0

Customer did not leave a comment.

Sean Robinson 
Rating:
4.0

Parking at this location is … difficult. Other than that, service, staff and inside the facility are excellent.

Mark Wilkins 
Rating:
5.0

Service vehicle was needed from beginning of rental and usb charger not working and one missing completely. Had to drive 80 miles to buy portable charger. Not happy about added mileage

Vance Casey 
Rating:
5.0

Needs more parking.

Ethan Barton 
Rating:
5.0

The van was available at the time of the reservation and was clean. The person working the desk was friendly and said he appreciated my business. I will use this location again and recommend it to others. Thanks!

Christopher Greenhalgh 
Rating:
2.0

Got to my pickup location and was told their computer system was down and was sent to a different location. The second location had no equipment available and got on the phone with management and then I was told to go back to the original location and use the 24/7 online feature which I did. But then it was a battle with the first locations person working that I actually had a reservation because his system was down. He finally got on the phone and confirmed I was who I said I was. All of this could have been handled at my first attempt if these small independent stores had some training. I always dread dealing with Uhaul with its understaffed stores and long lines but this was exceptionally poor performance.

Schylar Burgess 
Rating:
1.0

Van was dirty and rental representative was bothered I even came in. Wont go here again.

George Santa Cruz II 
Rating:
1.0

i made a reservation. still didn’t have the truck 2 hours later recommended a can i could only use for 4 hours

max wilets 
Rating:
1.0

Customer did not leave a comment.

Ashkan Bashardoust 
Rating:
1.0

Person at front desk was rude and seemed like he had no clue about the operation of the company. Asked if it came with a lock said he didn’t know. Bought a from him after we found out it didn’t have one, no problem I figured it wouldn’t be supplied with a lock. He sold me a lock that did not fit the latching system on the truck. O well I was out 8 bucks. Went to the truck in it’s parking spot. Upon inspection when I got the back the rear cargo door was open. A homeless man was sleeping in the back I politely informed him that I just rented the truck and he had to go. When he left he had left his meal from the night before all over the floor that consisted of a spilled gallon of milk crushed cereal cookies and candy all over the floor along with two used crack pipes and some old socks. I cleaned out the back and had to sweep and mop the back out when I got home before I loaded it. Things happen I get it but that seemed a little ridiculous. truck ran great no issues on my journey but definitely was not impressed with my 20 minutes at security pro storage

turner jensen 
Rating:
1.0

Worker refused to wear a mask. Didn't seem interested in helping me at all. Would rather just listen to his death metal music blaring loud. Its amazing how dirty Uhaul cabins are. You would think since this guy is just sitting around all day you would have him spend some time cleaning the cabin. But nope. Uhauls are always dirty. No one at Uhaul seems to care.

David Myszka 
Rating:
1.0

Location had a homeless person camp on it covered in pornography. It took 1hour of waiting on hold to be told i couldnt access the truck with safari search engine. None of the dolleys or furniture pads I requested were provided. The lock on the back of the truck barely fits when I returned truck to location there were homeless people all talking to me. I am a large man so it was fine but if i were not i would have been scared.

Trevor Naumann 
Rating:
1.0

Customer did not leave a comment.

Adam Park 
Rating:
5.0

Suggest the customer read the fuel gauge before leaving. LoL

Bernard Mcenany 
Rating:
1.0

The place was fine. The U-Haul pick up with cellphone experience was the worst I’ve ever had and I will never ever do it again.

Tracey Switek 
Rating:
5.0

The man working was so kind and so helpful and the van was perfect!! And so affordable!

Chloe Bruderer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top