Customer Reviews for Secure Mini Storage
(U-Haul Neighborhood Dealer)

209 reviews

319 S Hwy 59   West Siloam Springs, OK 74338
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)

(918) 422-4981

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 422-4981

319 S Hwy 59
West Siloam Springs, OK 74338
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

Michelle White 
Rating:
5.0

Customer did not leave a comment.

Tom Hathcock 
Rating:
5.0

Customer did not leave a comment.

jennie meier 
Rating:
5.0

Customer did not leave a comment.

Pamela Starling 
Rating:
1.0

Terrible customer service - employee had us move equipment and do her job for her to make room for what we had rented. She was unfriendly, cold and not at all helpful.

Clay Brown 
Rating:
5.0

Customer did not leave a comment.

Aaron Coffron 
Rating:
4.0

Customer did not leave a comment.

Carl Barton 
Rating:
4.0

Customer did not leave a comment.

Joseph Morse 
Rating:
4.0

Customer did not leave a comment.

al saunders 
Rating:
4.0

Customer did not leave a comment.

Don Moore 
Rating:
5.0

UHAUL rep. was friendly and knowledgeable. We had a pleasurable experience. Thank you.

JOHN GOLDEN 
Rating:
5.0

Customer did not leave a comment.

Mark Cottrell 
Rating:
5.0

Very nice people there and professional.

Michael VonRiesen 
Rating:
5.0

Customer did not leave a comment.

NATHAN REPROGLE 
Rating:
3.0

Staff is good but due to poor cell phone reception I could not do self check out

Ronald Baranski 
Rating:
5.0

Customer did not leave a comment.

Kristen Moreno 
Rating:
5.0

Customer did not leave a comment.

carol stroup 
Rating:
5.0

Customer did not leave a comment.

Michael Mayfield 
Rating:
5.0

Nothing everything was perfect!!!!

Cassandra Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Dean Clark 
Rating:
5.0

Customer did not leave a comment.

Kenny Hall 
Rating:
4.0

Everything ok

Nin Le 
Rating:
5.0

Customer did not leave a comment.

Veretta Graves 
Rating:
5.0

Customer did not leave a comment.

Sandy Miller 
Rating:
3.0

Customer did not leave a comment.

Christopher James 
Rating:
4.0

Customer did not leave a comment.

Brandon Williams 
Rating:
5.0

Customer did not leave a comment.

Barbara Eubanks 
Rating:
5.0

Always a great experience!

Brandon Minard 
Rating:
3.0

Lied about the gas being correct and once I left I was charged for the gas not being correct. Anazing!

Fredrick Baker 
Rating:
5.0

Customer did not leave a comment.

miguel ortiz 
Rating:
5.0

Customer did not leave a comment.

Rebecca Lynn James 
Rating:
5.0

Customer did not leave a comment.

Barbara Eubanks 
Rating:
5.0

Very clean and the lady that help us was so nice. Thanks!

Brandon Minard 
Rating:
5.0

Customer did not leave a comment.

Richard Buchanan 
Rating:
4.0

Customer did not leave a comment.

Donald Rye 
Rating:
2.0

Don't bill an extra fee for something that's not the customers fault.

floyd smith 
Rating:
3.0

Post screen shots of rental vehicle odometer reading, hold agents accountable for incorrect ‘beginning/ending mileage keyed into your current system in error.. providing your rental agents and rental customers an accessible online portal where a mileage image is available in order to help your customers feel as though they’re not getting slighted bu incorrect mileage being charged. Also, it would be extremely productive and advantageous for both parties to be able to manage (agents) and customers to report and see previous reported dings, dents and accidents on the rental…. Would prevent unnecessary, unfortunately the little stickers placed on such tend to degrade…. transparency in each step of the rental process and ease of communication is what will continue to keep me going back to uhaul verses Penske. Further, in today’s snap convenience of sendi BFF and receiving money, there should be absolutely no reason for any company to continue to hold ‘open charges’ on our bank cards for more than a day - rather than a week after rental was returned. I would like to see the fee schedule return to similar ones in the past, which were structured to be a little more cost effective for in town rentals. Thanks!

Julie Robinson 
Rating:
4.0

Renee was helpful and accommodating and apologized for the condition of the vehicle and damage, even though it was rented at a different location. She reviewed the photos I uploaded and I also sent her the additional pictures (the app only allows one picture to be uploaded) of the damage to be included in the record.

Steve Richards 
Rating:
2.0

It wasn't the closest place to drop off the U-Haul and it wasn't the one that was supposed to be in my contract. I had to drive into another state over 35 miles to return the U-Haul! I was supposed to be able to return it to the closest uhaul dealer but I tried to do that and the system wouldn't allow her to take my return! This is BS at the highest level of stupidity!

Roberta Serface 
Rating:
5.0

Customer did not leave a comment.

Jeff Mcgoodwin 
Rating:
3.0

Customer did not leave a comment.

floyd smith 
Rating:
3.0

Customer did not leave a comment.

Terry Reed 
Rating:
2.0

Pictures on app show truck fuel was close to 7/8 but bad internet so I couldn’t finish online check in. I was then billed for 2 gallons @ $8.05. It’s not the money it’s the fact that I was required to return 3/4 or more and it was more than 3/4 full. I stopped at gas station less than 2 miles from drop off.

Ronald Baranski 
Rating:
4.0

None at this time

Robert Wilcox 
Rating:
4.0

Don't tell me that I am supposed to return the truck before it is due!

Mike Kennelley 
Rating:
4.0

They were very friendly and did not mind that I dropped the truck off the night before and bring the keys back the next day since they did not have a drop box. The location if very easy to get to and convenient!

Dana Waston 
Rating:
5.0

Customer did not leave a comment.

Donna Boatman 
Rating:
5.0

Customer did not leave a comment.

Steven Skaggs 
Rating:
1.0

No drop off box

Abigail Chouinard 
Rating:
5.0

Customer did not leave a comment.

renee Smith 
Rating:
5.0

Friendly, the U-Haul trailer was clean, and really helpful.

Phyllis Coffron 
Rating:
5.0

Customer did not leave a comment.

Jared Brazil 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KOETS 
Rating:
5.0

Customer did not leave a comment.

Thelma Turner 
Rating:
4.0

Customer did not leave a comment.

edward medeiros 
Rating:
5.0

Customer did not leave a comment.

Shawna Nelson 
Rating:
5.0

Customer did not leave a comment.

michael smith 
Rating:
5.0

Quick pick up quick drop off good equipment clean equipment painless all the way around been a great price too

BRUCE DIMOWSKI 
Rating:
4.0

Customer did not leave a comment.

Kye Nofire 
Rating:
5.0

Customer did not leave a comment.

greg drysdale 
Rating:
2.0

Didn’t go over anything with us. Did not do a walk thru to look at truck itself.

Denise Joslin 
Rating:
5.0

Customer did not leave a comment.

LINDA LAMPO 
Rating:
5.0

Customer did not leave a comment.

Rosemary Junkermann 
Rating:
1.0

The truck was not here. Showed up to pick up our reservation and was told it was at another location. We had to go to Oklahoma to get the truck and now we're fighting you all and our bank because you double charged us and no one will release our money.

Adam Small 
Rating:
5.0

Customer did not leave a comment.

JUSTIN TYE 
Rating:
3.0

Fix the broken right side rail locking pin, fell off about 5 hours into my trip causing the ramp to slide out and drag on the road. I was able to secure it with baling wire. Also fix the left safety chain connector

Ken Kelly 
Rating:
3.0

A hook on the pull out ramp was broke so we had to get under it and hold it in order to slide ramp in for transport. The truck had been smoked in and smelled of cigarette which we are allergic to. The truck inside had not been cleaned. For the price and with COVID you would think a thorough clean would be appropriate.

Bryan Maloney 
Rating:
4.0

Customer did not leave a comment.

Jennifer Peppers 
Rating:
3.0

Transparency on the contract

Eltwan Tolbert 
Rating:
5.0

Customer did not leave a comment.

Pam Daniel 
Rating:
5.0

Customer did not leave a comment.

VIRNER DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Julie vistoria 
Rating:
5.0

Customer did not leave a comment.

ethan yardley 
Rating:
4.0

Customer did not leave a comment.

donna dudley 
Rating:
5.0

Customer did not leave a comment.

KEVIN HANSEN 
Rating:
5.0

We like it!

ROBERT RUGGERI 
Rating:
5.0

Customer did not leave a comment.

roy don vinson 
Rating:
5.0

Customer did not leave a comment.

fank elmore 
Rating:
5.0

Customer did not leave a comment.

austin williamson 
Rating:
5.0

The equipment worked great. Our biggest beef is with the website not showing the information correctly in all the places and the inexplicable changes in price and other details of the rental between the time of booking and the pick-up of the equipment. We had to call the U-Haul regional office several times about this, which caused considerable stress. Seriously, you need to get this figured out! It’s the only thing that would give us pause about recommending U-Haul to others.

Brian Greuel 
Rating:
4.0

Customer did not leave a comment.

Al Gaines 
Rating:
3.0

Customer did not leave a comment.

Amy Eubanks 
Rating:
5.0

Customer did not leave a comment.

keisha and derek burns  |  Overall Experience 
Rating:
5.0

Knowledgeable and professional

KEVIN TAYLOR 
Rating:
5.0

Friendly, Kind, Fast, Thorough

Mindy Ames 
Rating:
5.0

This place was great. I would give them A+

Virginia Vernon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven bombola 
Rating:
5.0

Put new tires on the trailer that I hauled I got there to pick it up and it had a flat

bobby shirley 
Rating:
5.0

Customer did not leave a comment.

DANNY WEBB 
Rating:
5.0

I used the newer larger units built, nice knowing their were cameras and a security access code for entering through the gate. Must provide your own lock with keys for your unit, however, it's nice knowing that Secure Storage h

BEVERLY MULLEN  |  Overall Experience 
Rating:
3.0

Make sure contract is correct.

gerald kirby 
Rating:
5.0

The tail lights did not work with our pick-up. We had brake lights and blinkers so made it fine. Could have been our pick-up.

EVELYN BRASHEAR 
Rating:
5.0

The woman that worked up front WAS THE NICEST LADY AND VERY VERY HELPFULL!!!!! SHE NEEDS A BONUS!!!! YOU WILL GET MY BUSINESS AGAIN AND ILL TELL PEOPLE TO STORE THEY"RE THINGS THERE

melissa isaacs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brent Pollet 
Rating:
5.0

You are already awesome. We totally appreciate you.

KEVIN HANSEN 
Rating:
3.0

Customer did not leave a comment.

angela janes 
Rating:
2.0

They charged are card for damages but didn't provide a estimate or invoice.

Clay Brown 
Rating:
4.0

Employees were very friendly and helpful getting the car loaded on the tow dolly. I hope in future they will draw the attention of their customers to the fact that U-Haul sends out deliberately misleading emails regarding the return time, and that there is a fixed time for return not specified in emails sent from the company, and that any returns after that not-clearly-presented time will result in getting charged for an extra day.

Anneka Lamb 
Rating:
5.0

Always willing to help and get things done the way the customer wants it !!😊

dorthory frazee 
Rating:
5.0

The 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.

ANGELA BOULTINGHOUSE 
Rating:
5.0

Customer did not leave a comment.

Douglas Leis 
Rating:
5.0

Customer did not leave a comment.

Thomas Koomsa 
Rating:
5.0

Customer did not leave a comment.

Hollie White 
Rating:
5.0

Customer did not leave a comment.

STEVEN SUMMERS 
Rating:
5.0

great experience

PAT OSBORNE  |  Overall Experience 
Rating:
5.0

We have been using this storage facility for over a year and it has always been clean and well maintained. The staff are very helpful and always had an answer.

KEN MCCASLAND  |  Overall Experience 
Rating:
5.0

Really nice, helpful people and a pleasure dealing with.

micheal harris  |  Overall Experience 
Rating:
5.0

super fast processing the paperwork so i could get back to moving, very friendly and personable staff. Clean storage rooms, good variety of size options.

Privacy Request  |  First Impressions 
Rating:
3.0

They were very helpful and easy to work with

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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