Comentarios de los clientes para Secure Mini Storage

Always willing to help and get things done the way the customer wants it !!😊

The 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.

Everything was good.i would highly recomend it.

na

Great customer service from this location

Had a bad experience with another dealer, found this place and they ACTUALLY wanted to help us with our needs. They were super friendly and understanding.

Earlier pickup times

Give them all the details of the pricing and don't screw them over

Was a little higher than yesterday and didn't know why exactly,but a good place.

Great place with a great lady that runs the place.

Came out with me. They unhooked the trailer. Noticed hitch needed some lubrication, and took care of it. Very professional and helpful!

N/A

Awesome friendly and helpful

When setting up the reservation by phone with U-Haul online--nationwide, not this location-- U-Haul did NOT inform that if I turned the vehicle in one or two days early, I would still be charged the same as a 4 day rental.

No help was offered to connect / test trailer on car.

Nothing was Great

I have rented u-hauls in California, Oklahoma and Arkansas and this has been the best experience overall. The location was easy to find. The staff was exceptional and extremely friendly. And the equipment was the cleanest I've ever rented. I would highly recommend this location to friends and family and I will come back the next time I need to haul something.

great experience

Very helpful and friendly.

We have been using this storage facility for over a year and it has always been clean and well maintained. The staff are very helpful and always had an answer.

Really nice, helpful people and a pleasure dealing with.

Super customer service

Renee was great ??.

Have the trailer available at the scheduled time.

They had a note up to call them and they will come but that wasn't till 10 mins later so we could of dropped it off closer and just left the key instead of us having to pass two closer places and having other closer uhaul around us not their fault on location drop off by they could be at the location can't recommend because wouldn't know if they would even be at the location we put more then half a tank of gas and got a receipt saying we only put it at less then that so not happy about that

I went to original location to pick up trailer. I had a confirmation text that a trailer was reserved for me and to pick it up at 12 noon. I showed up at 1;45 and they had rented my reserved trailer to someone else. I was differed to the West Siloam mini storage location. The ladies running the business need some training on how to use the software and how to check out equipment.

The location as closed. So I could not say

Very satisfied!

They were very helpfull and friendly

Very helpfull and friendly. Fast service

Great Uhaul place! They really helped us out in a pinch. Very friendly!

The truck wouldn't start when we went to return it. Had to wait for roadside assistance. The driver who came to assist us told us that he recently had to jump start the same truck. That indicates to me that the truck wasn't well maintained.

Tky

Very good to do business with

Great people

Quick service, I was in and out and they were very friendly

I was in a bind and needed this trailer. The lady came in on her day off, (The business was closed on Sunday), and rented it to me. I am so thankful that she did. Thank you very much.

This has not been my only contact with this location. The manager and her staff are professional and helpful. The manager maintains the storage units and they are always clean and well kept. If there are ever any problems they usually have a solution. This is where I would go to rent u-haul equipment or to rent a storage unit and I do have both closer to my home.

Secure Mini Storage staff are the best. Have enjoyed working with them.

The staff were not very helpful and did not explain things well. I had to repeat questions several times to get an answerl They were somewhat rude and unprofessional.

The U haul truck wasn't clean but I still had to pay a Deposit. That wasn't right. My wife did clean the a haul.

the place was closed, and there was no sign as to where to leave the keys exactly. there was a drop box, but it only looked like a letter drop. I called the AFTER hours number, however, nobody answered until 2 days later. I left the keys in the drop box and hoped for the best! not a good experience this time and i was overcharged since i had to go out of my way the last minute and not compensated for the mileage to do so! not fair business!

First, when I picked trailer up, the attendant never came outside to check or help with hookup, cleanliness. or inspection of trailer, tires, lights, etc. Secondly, I rented this trailer on Wednesday afternoon and returned it on Thursday night but just today (Tuesday) received the receipt and was charged for 3 days.

Excellent service.

Everything was smooth!! Thanks

Wish I had received a text or email about the location change. The truck's stability control kept saying it needed maintenance.

The young lady at this location was also very friendly courteous and very helpful he explained to me where I could refuel the vehicle at my closest convenience. And she also runs a storage facility which made it very nice for my excess items

The front desk clerk was very helpful and very sweet.

i was robbed in Tulsa, OK and when I reported the claim the representative had a smirk in his tone. - the representative in Colorado sold me a useless lock and now I lost all my belongings - to start a new chapter in my life.

Nothing

More trucks. I got the only one at the location.

It took "5" times for the computer to FINALLY register my CC, etc. My brother had to go load STUFF by himself. We both live 4-5 hours from Siloam Springs. Nice people who were PUT OUT w/ YOUR software .... just like me. NOT a GOOD experience. U-HAUL needs to solve this problem.