Customer Reviews for Sears of Newport
(U-Haul Neighborhood Dealer)

Rating:

5.0

Bill of Newport U-haul is f------ AWESOME !!! BEST SERVICE I'VE EVER HAD AT A U-HAUL. And, at age 66,I've been to quite a few. ****************

Rating:

5.0

Best place to get a uhaul,newport nh

Rating:

5.0

Great customer service at this location. But the uhaul application on the phone would not work and neither did the uhaul website when trying to return the vehicle.

Rating:

5.0

None, the staff here was awesome!

Rating:

5.0

Friendly staff and quick check in. The process of picking up the rental truck was smooth. The truck was clean, gas tank was full. Easy drop off! Thank you for making my day easier!

Rating:

3.0

There was a lot of issues but didn’t necessarily pertain to the locations themselves, the only thing I can suggest is to have more sizes of trucks readily available.

Rating:

5.0

I experienced a unique situation while renting a van, however, UHAUL’s customer service was truly amazing. I had the pleasure of having been connected to Tia Williams and she was a godsend in my journey as well as Jeff the regional state manager, they very very informative and patient with me and my situation. I will only recommend and use UHAUL in any future need because they were very compassionate, patient, and professional throughout my journey.

Rating:

5.0

Quick in and out. People at the location were very easy to work with very helpful. The U-Haul app also made it easier. I certainly would use them again.

Rating:

5.0

Friendly, professional, and knowledgeable.

Rating:

5.0

Very little, property was maintained and trailer located in spot for easy access and hook-up. Manager was polite and helpful and made sure everything was in order before I left the premises.

Rating:

5.0

The older gentleman that runs this place was fantastic. Great customer service very friendly and I highly recommend this location to anyone that needs to rent any U-Haul equipment

Rating:

4.0

Your staff member was excellent.

Rating:

5.0

Excellent service the people there were awesome

Rating:

4.0

The pick up location was good people there Wher nice.however the regional guy out of vt was horrendous.gilly gilcris has no people skills and is very standoffish.there was a slight problem on pickup due to a new employee that should not have been a big deal but he called texted and when I called back was horrible to deal with.the next morning I kept getting messages and calls from him but this time he was calling me Kevin and being rude had to call and explain I’m not Kevin please get your files right.once again location was great regional guy not so much.i won’t go here again while he’s around.

Rating:

5.0

Your Newport New Hampshire location does a great job

Rating:

1.0

Please note that the pickup location listed here is WRONG. We picked up our 20ft Uhaul at Crazy Ed's Powersports LLC located at 633 John Stark Highway in Newport, NH. It was an hour and 15 minutes before we drove off the lot with a truck we had reserved earlier in the week. The poor guy we had to work with was nice enough but was a fill-in and had not been given adequate instructions as to how to boot up the computer and complete our transaction. He was also unable to schedule us for a drop-off at our desired location. We had to make phone calls and arrange that on the other end. I am by no means faulting the man whom we dealt with. He was very nice and apologetic. I am faulting Crazy Ed's however. The owner of the store should be held accountable here for not properly preparing this man. Their lack of foresight caused a significant setback in our move and resulted in unnecessary stress not only for us but for the man we had to deal with as well. I would not ever recommend this location to anyone.

Rating:

3.0

The insurance agreement is deceiving. It says that it's walk away insurance but then on the day I sign the agreement, it discloses that there is a $250 deductible on overhead damage. I was told by the central phone call center that I couldn't back out of it because the agreement had been printed. I don't like being deceived.

Rating:

3.0

The distance I had to travel to pick up and return the truck was at least double the mileage to do the actual move. My requested pick up location was much closer. It seems to me that the truck should have been delivered to my requested pick up location at your expense, not mine. Also, I didn't use the standard hand truck that came with the truck, but I had move it so my couch would fit. I think the had truck should be included for free.

Rating:

5.0

Manager/owner?/staff was very helpful with helping me find the right hitch setup. They really took the time required to help me find the right hitch drop and moved the ball from my old hitch to the new one. I found everyone very friendly and helpful. The location is convenient and their availability of different size trailers is the best around. The trailer was clean and had the latest drop down door which was very convenient. Overall highly recommend.

Rating:

5.0

My being an ex trucker, appreciated driving a clean and well maintained vehicle. Customer service was excellent.

Rating:

5.0

The attendant made it very easy to do the transaction thank you U-Haul for having people like this person in your organization

Rating:

3.0

Good work. Thank you.

Rating:

5.0

Very friendly and extremely helpful the best place I’ve ever rented a U-Haul

Rating:

5.0

They had equipment, as no one else did. I had back against wall for transporting unit, attendant was VERY helpful both in comming and out going! EXCELLENT! I know where to go first if/ when I have to transport another unit! THANKS!

Rating:

5.0

Everything was perfect. I was in and out in a timely manner.

Rating:

5.0

The app was glitchy on pickup, so I just had to give up and leave without photos. Worked fine on drop off.

Rating:

3.0

The app did not work on this side, either.

Rating:

5.0

Great customer service and friendly staff!

Rating:

1.0

Instructions stated to call a phone number wen entering drop off town before arriving I did so got no answer at 6 pm but got a return phone call at 330 am from themwell after I was forced to return truck to night drop because of no response charged me to add fuel even though gauge was EXACTLY Wwhere it wad wen picked up and charged me a cleaning fee even though I returned vehicle in far better condition then I received. There was coffee_soda stains in cup holders dirt on floor mats back of truck hadn't been swept I cleaned all these areas even though it's how I received and was still charged for duel and cleaning without being told.also when I arrived it said this location does not support 24/7 self drop from app even though it was advertised as such so no pictures/documentaof hoe I left vehicle had to just put keys in drop box and pay to have them check it in next day at which time without even speak8ng to me on phone other than attempting to make return phone call at 330 am hours after drop off they j7st charged my card for all extras stated above location is run down and poorly marked /lit or taken care of management needs to get there policy's straightened out

Rating:

5.0

First U haul experience, went smoothly and efficiently, no issues at all, will use more often in the future

Rating:

5.0

Better instructions on how to use the online check in to be able to get the keys. When you first get the email explain what you need to do when you get there if you are picking up the keys when the store is closed. But overall it was a great experience.

Rating:

4.0

Bill was great.

Rating:

5.0

Best place to a uhaul

Rating:

5.0

Thought I would drive Bill crazy with all my changes. But he was great and and handled it well. Yes I would definitely use this store again.

Rating:

1.0

So overprice it’s not even funny I am a local restaurant owner and man of God I just needed to go grab some thing an hour and a half away cost me $500 almost out rages I would never do that again I could’ve put most of the stuff in the back of a pick up the guy didn’t even cut me any kind of break at all as a local business man

Rating:

3.0

All automated NO PEOPLE!!!!

Rating:

5.0

First rate in my book. I caused a problem; they handled everything with aplomb. Good folk, I'll definitely use their service again...if they'll have me.

Rating:

5.0

Make sure you give the right size that you ordered.I wanted a 20 foot they gave me a 26 just check to make sure it’s right

Rating:

3.0

The online transaction was annoying and took just as long as if we were at the counter. To have to repeat steps that were required days before the actual pick up was annoying The truck was clean to the point of swept out, but there were still mud marks all over the front floors and doors of the truck. I get they don’t get totally scrubbed down, but if you are asking the next customer if it is clean, you need to address what clean is supposed to entail

Rating:

3.0

This return was after hours, no personnel was communicated with

Rating:

4.0

Drop off location address was incorrect. Be sure to call the number listed to get the correct address.

Rating:

5.0

Drop off was easy, they took care of everything and sent me a receipt.

Rating:

5.0

Very friendly owner. Let me leave my extra vehicle in his lot overnight. Took care of everything on the return and got me on my way very quickly.

Rating:

5.0

This van was AWESOME to drive.

Rating:

3.0

I was amazed at how easy it was to check the equipment in at drop off. Very cool!

Rating:

5.0

Bill was good at breaking down the billing. Helping us get checked out at pickup. Than when we brought it back. I was having issues with checking it back in on the app. I called customer service lady reassured me that it was ok. Helped me check in.

Rating:

3.0

Had to wait in a line for service.

Rating:

4.0

I reserved my uhaul online and was to pick up with my app, and it wasn't working! Luckily they were open, and come to find out Uhaul double booked and I wouldn't have had a uhaul if he didn't notice it himself!!! This is the 4+ time uhaul has double booked or not had my uhaul properly reserved. It's horrible business practice. Thank goodness for the person at Newport Uhaul

Rating:

5.0

Drop off process worked great, we did drop off at night, the location was easy to get into and drop off. Will be dropping off there again. Again u-haul is the ones for the job.

Rating:

5.0

quick and easy check out i wouldnt change anything.just keep everything as is .