Customer Reviews for Sears of Newport
(U-Haul Neighborhood Dealer)

342 reviews

958 John Stark Hwy   Newport, NH 03773

(603) 287-1345

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(603) 287-1345

958 John Stark Hwy
Newport, NH 03773

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff and quick check in. The process of picking up the rental truck was smooth. The truck was clean, gas tank was full. Easy drop off! Thank you for making my day easier!

Erna Szeto 
Rating:
3.0

There was a lot of issues but didn’t necessarily pertain to the locations themselves, the only thing I can suggest is to have more sizes of trucks readily available.

Dylan Houde 
Rating:
5.0

I experienced a unique situation while renting a van, however, UHAUL’s customer service was truly amazing. I had the pleasure of having been connected to Tia Williams and she was a godsend in my journey as well as Jeff the regional state manager, they very very informative and patient with me and my situation. I will only recommend and use UHAUL in any future need because they were very compassionate, patient, and professional throughout my journey.

Chante Kubs 
Rating:
5.0

Quick in and out. People at the location were very easy to work with very helpful. The U-Haul app also made it easier. I certainly would use them again.

Barry Connell 
Rating:
5.0

Friendly, professional, and knowledgeable.

Thomas Gangi 
Rating:
5.0

Customer did not leave a comment.

Scott Abraham 
Rating:
5.0

Very little, property was maintained and trailer located in spot for easy access and hook-up. Manager was polite and helpful and made sure everything was in order before I left the premises.

Thomas Gangi 
Rating:
5.0

The older gentleman that runs this place was fantastic. Great customer service very friendly and I highly recommend this location to anyone that needs to rent any U-Haul equipment

Ryan Chartier 
Rating:
4.0

Customer did not leave a comment.

George Edwards 
Rating:
5.0

Customer did not leave a comment.

Paul Boserup 
Rating:
5.0

Customer did not leave a comment.

JOHN MAXFIELD 
Rating:
4.0

Your staff member was excellent.

MICHAEL BAILEY 
Rating:
5.0

Excellent service the people there were awesome

Carl Kohler 
Rating:
4.0

The pick up location was good people there Wher nice.however the regional guy out of vt was horrendous.gilly gilcris has no people skills and is very standoffish.there was a slight problem on pickup due to a new employee that should not have been a big deal but he called texted and when I called back was horrible to deal with.the next morning I kept getting messages and calls from him but this time he was calling me Kevin and being rude had to call and explain I’m not Kevin please get your files right.once again location was great regional guy not so much.i won’t go here again while he’s around.

Gary Dearden 
Rating:
5.0

Your Newport New Hampshire location does a great job

Howard Dugin 
Rating:
1.0

Please note that the pickup location listed here is WRONG. We picked up our 20ft Uhaul at Crazy Ed's Powersports LLC located at 633 John Stark Highway in Newport, NH. It was an hour and 15 minutes before we drove off the lot with a truck we had reserved earlier in the week. The poor guy we had to work with was nice enough but was a fill-in and had not been given adequate instructions as to how to boot up the computer and complete our transaction. He was also unable to schedule us for a drop-off at our desired location. We had to make phone calls and arrange that on the other end. I am by no means faulting the man whom we dealt with. He was very nice and apologetic. I am faulting Crazy Ed's however. The owner of the store should be held accountable here for not properly preparing this man. Their lack of foresight caused a significant setback in our move and resulted in unnecessary stress not only for us but for the man we had to deal with as well. I would not ever recommend this location to anyone.

pam hoppert 
Rating:
3.0

The insurance agreement is deceiving. It says that it's walk away insurance but then on the day I sign the agreement, it discloses that there is a $250 deductible on overhead damage. I was told by the central phone call center that I couldn't back out of it because the agreement had been printed. I don't like being deceived.

Laurent La Brie II 
Rating:
3.0

The distance I had to travel to pick up and return the truck was at least double the mileage to do the actual move. My requested pick up location was much closer. It seems to me that the truck should have been delivered to my requested pick up location at your expense, not mine. Also, I didn't use the standard hand truck that came with the truck, but I had move it so my couch would fit. I think the had truck should be included for free.

Larry Dunning 
Rating:
5.0

Customer did not leave a comment.

EDITH TATRO 
Rating:
5.0

Manager/owner?/staff was very helpful with helping me find the right hitch setup. They really took the time required to help me find the right hitch drop and moved the ball from my old hitch to the new one. I found everyone very friendly and helpful. The location is convenient and their availability of different size trailers is the best around. The trailer was clean and had the latest drop down door which was very convenient. Overall highly recommend.

jeffery Lendaro 
Rating:
5.0

Customer did not leave a comment.

David Courard-Hauri 
Rating:
5.0

My being an ex trucker, appreciated driving a clean and well maintained vehicle. Customer service was excellent.

georgann wagner 
Rating:
5.0

The attendant made it very easy to do the transaction thank you U-Haul for having people like this person in your organization

kari gauthier 
Rating:
3.0

Good work. Thank you.

LAURENT LA BRIE 
Rating:
5.0

Customer did not leave a comment.

Barbara Howe 
Rating:
5.0

Very friendly and extremely helpful the best place I’ve ever rented a U-Haul

Edward Houle 
Rating:
5.0

They had equipment, as no one else did. I had back against wall for transporting unit, attendant was VERY helpful both in comming and out going! EXCELLENT! I know where to go first if/ when I have to transport another unit! THANKS!

Michael Flynn 
Rating:
5.0

Everything was perfect. I was in and out in a timely manner.

Roderick Gove 
Rating:
4.0

Customer did not leave a comment.

nicholas ricci 
Rating:
3.0

Customer did not leave a comment.

Troy Kennett 
Rating:
5.0

The app was glitchy on pickup, so I just had to give up and leave without photos. Worked fine on drop off.

Keith Towers 
Rating:
5.0

Customer did not leave a comment.

irene royce 
Rating:
5.0

Customer did not leave a comment.

Harry Schueren 
Rating:
3.0

The app did not work on this side, either.

Tom Leckrone 
Rating:
5.0

Great customer service and friendly staff!

G Christopher Wuttke 
Rating:
1.0

Instructions stated to call a phone number wen entering drop off town before arriving I did so got no answer at 6 pm but got a return phone call at 330 am from themwell after I was forced to return truck to night drop because of no response charged me to add fuel even though gauge was EXACTLY Wwhere it wad wen picked up and charged me a cleaning fee even though I returned vehicle in far better condition then I received. There was coffee_soda stains in cup holders dirt on floor mats back of truck hadn't been swept I cleaned all these areas even though it's how I received and was still charged for duel and cleaning without being told.also when I arrived it said this location does not support 24/7 self drop from app even though it was advertised as such so no pictures/documentaof hoe I left vehicle had to just put keys in drop box and pay to have them check it in next day at which time without even speak8ng to me on phone other than attempting to make return phone call at 330 am hours after drop off they j7st charged my card for all extras stated above location is run down and poorly marked /lit or taken care of management needs to get there policy's straightened out

lee bates 
Rating:
5.0

Customer did not leave a comment.

William Gering 
Rating:
5.0

Customer did not leave a comment.

Jeffrey King 
Rating:
5.0

First U haul experience, went smoothly and efficiently, no issues at all, will use more often in the future

Lucas Sayers 
Rating:
5.0

Better instructions on how to use the online check in to be able to get the keys. When you first get the email explain what you need to do when you get there if you are picking up the keys when the store is closed. But overall it was a great experience.

Tiffany Cope 
Rating:
5.0

Customer did not leave a comment.

Howard Dunn 
Rating:
5.0

Customer did not leave a comment.

Patricia Windsor 
Rating:
4.0

Customer did not leave a comment.

Donald Beers 
Rating:
2.0

Customer did not leave a comment.

Paula Morse 
Rating:
4.0

Customer did not leave a comment.

Stephen Pearson 
Rating:
4.0

Bill was great.

Stephen PAYNTER 
Rating:
5.0

Best place to a uhaul

bill richards 
Rating:
5.0

Thought I would drive Bill crazy with all my changes. But he was great and and handled it well. Yes I would definitely use this store again.

Stephen PAYNTER 
Rating:
5.0

Customer did not leave a comment.

scott sayce 
Rating:
5.0

Customer did not leave a comment.

danny morse 
Rating:
5.0

Customer did not leave a comment.

RICHARD RUGGLES 
Rating:
1.0

So overprice it’s not even funny I am a local restaurant owner and man of God I just needed to go grab some thing an hour and a half away cost me $500 almost out rages I would never do that again I could’ve put most of the stuff in the back of a pick up the guy didn’t even cut me any kind of break at all as a local business man

JEFFREY PORTER 
Rating:
3.0

All automated NO PEOPLE!!!!

John Wright 
Rating:
5.0

Customer did not leave a comment.

Joseph Saveriano 
Rating:
5.0

First rate in my book. I caused a problem; they handled everything with aplomb. Good folk, I'll definitely use their service again...if they'll have me.

keith bonneau 
Rating:
5.0

Customer did not leave a comment.

Brianna Booth 
Rating:
3.0

Customer did not leave a comment.

Richard Hall 
Rating:
5.0

Customer did not leave a comment.

John Dean 
Rating:
4.0

Customer did not leave a comment.

Allison O'Connor 
Rating:
1.0

Customer did not leave a comment.

Cotey Dow 
Rating:
5.0

Customer did not leave a comment.

Alexandria Calder 
Rating:
5.0

Make sure you give the right size that you ordered.I wanted a 20 foot they gave me a 26 just check to make sure it’s right

james lafont 
Rating:
4.0

Customer did not leave a comment.

Harold Fogg 
Rating:
5.0

Customer did not leave a comment.

Sarah Gover 
Rating:
3.0

Customer did not leave a comment.

Richard Horton 
Rating:
3.0

The online transaction was annoying and took just as long as if we were at the counter. To have to repeat steps that were required days before the actual pick up was annoying The truck was clean to the point of swept out, but there were still mud marks all over the front floors and doors of the truck. I get they don’t get totally scrubbed down, but if you are asking the next customer if it is clean, you need to address what clean is supposed to entail

Terri Michalec-Beam 
Rating:
5.0

Customer did not leave a comment.

HEIDI WOLTERS 
Rating:
3.0

Customer did not leave a comment.

RAVEN LAVOIE 
Rating:
3.0

This return was after hours, no personnel was communicated with

Genesis Frazier 
Rating:
4.0

Drop off location address was incorrect. Be sure to call the number listed to get the correct address.

Mitchell Resnick 
Rating:
5.0

Drop off was easy, they took care of everything and sent me a receipt.

FRED BERMAN 
Rating:
5.0

Very friendly owner. Let me leave my extra vehicle in his lot overnight. Took care of everything on the return and got me on my way very quickly.

FRED BERMAN 
Rating:
5.0

Customer did not leave a comment.

Alexander Scott 
Rating:
5.0

This van was AWESOME to drive.

Mike Silverman 
Rating:
3.0

I was amazed at how easy it was to check the equipment in at drop off. Very cool!

Mark Jurgot 
Rating:
5.0

Bill was good at breaking down the billing. Helping us get checked out at pickup. Than when we brought it back. I was having issues with checking it back in on the app. I called customer service lady reassured me that it was ok. Helped me check in.

Amy Royer 
Rating:
5.0

Customer did not leave a comment.

ZACHARY SHENK 
Rating:
2.0

Customer did not leave a comment.

Hayley Scherer 
Rating:
4.0

Customer did not leave a comment.

Stephen Watkins 
Rating:
3.0

Customer did not leave a comment.

Michelle Neville 
Rating:
5.0

Customer did not leave a comment.

DONALD ALLYN 
Rating:
3.0

Had to wait in a line for service.

Tim Watko 
Rating:
5.0

Customer did not leave a comment.

eldred wetney 
Rating:
4.0

I reserved my uhaul online and was to pick up with my app, and it wasn't working! Luckily they were open, and come to find out Uhaul double booked and I wouldn't have had a uhaul if he didn't notice it himself!!! This is the 4+ time uhaul has double booked or not had my uhaul properly reserved. It's horrible business practice. Thank goodness for the person at Newport Uhaul

SEANA FUSCO 
Rating:
5.0

Customer did not leave a comment.

Matthew Adams 
Rating:
5.0

Customer did not leave a comment.

Kathleen Monroe 
Rating:
5.0

Customer did not leave a comment.

tina james 
Rating:
5.0

Customer did not leave a comment.

ellen WINKLER 
Rating:
5.0

Customer did not leave a comment.

EDWARD GREGORY 
Rating:
5.0

Drop off process worked great, we did drop off at night, the location was easy to get into and drop off. Will be dropping off there again. Again u-haul is the ones for the job.

Sean Gibbons 
Rating:
5.0

Customer did not leave a comment.

Mary Sutter 
Rating:
5.0

Customer did not leave a comment.

Stephanie Vitson 
Rating:
5.0

quick and easy check out i wouldnt change anything.just keep everything as is .

Kevin Dutil 
Rating:
4.0

The passenger windshield wiper did not remove rain from the windshield

Vincent Fusca 
Rating:
5.0

Very pleasant great customer service would highly recommend

David Cummings 
Rating:
3.0

Customer did not leave a comment.

SANDY GREENE 
Rating:
4.0

Customer did not leave a comment.

Robert McBratney 
Rating:
1.0

I dropped the truck on a Sunday morning. They charged me $20.00 fee because it was "after hours"??? Every time I rent from Uhaul it is a horrible experience. NOTHING HAS IMPROVED.

Margo Dearbhail 
Rating:
5.0

Customer did not leave a comment.

Dawn Chase 
Rating:
4.0

Picked up van after hours. UHaul online system is NOT user friendly. My daughter had to bail me out. Check out took almost 1/2 hour on a very cold dark night. Next time I will check out during normal hours.

CERDRIC MARSH 
No reviews have been submitted for this location.

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