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June B.
Customer Reviews for Searcy U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There was only one staff on site made it difficult to attend to all the customers who needed his attention. That made me spend more time at the office to be attended to although he was cordial and apologetic for the delays.
Benjamin O.The truck was terrible. Not dirty but many issues. Seat was bent sideways and seat cover was disconnected from seat itself.seat would not adjust forward or back. Extremely loud. More so than any I've ever used. Gas guzzler more than others. Difficult to keep on road. I was very disappointed.
LaDonna G.Maybe get a couple of hand dollies with bigger pick up lips for easier maneuvering
Flora B.Great location and easy to get to
William C.Awesome! Best Customer Service you could ever ask to be given.
Barbara Ann M.The transactions was handled very well.
MITCH W.Parking area for unit was 2 inch under water. Shoes got soaked.
Gregory G.Rental and return - very easy. Both employees that I dealt with were professional, courteous and knowledgeable.
Gary M.The dollie was not clean The wheels had dried mud on it.
Virginia B.Very friendly and easy in and out process.
aaron B.Best drop off or pick up location I have ever used.
Keith M.Online system for return AGAIN not working properly. Return key box difficult to find. Agent on the phone trying to help - was NOT listening and unhelpful. After 1.5 hrs. Dropped the key and left without completing the drop off process. It was just too much
Chris C.Great experience! Friendly service, extremely clean facility, and just an excellent overall rental!
Harold M.Very clean and well organized place.
Denny K.Very friendly and very satisfied with the service
DAVID C.The maintenance light came on about 15 minutes into our trip. That was concerning because we did not know what it meant. The truck was clean and the staff was very friendly and helpful.
Patrick R.Extraordinario servicio al cliente
Jim C.N/C
Dolores F.I have no complaints! This place was very above and beyond! The service was 10 ! Very fast services as well,
ROGER H.Great guys. Helped me out with a slight problem and fixed it like champs!!
PRESTON D.Very quick, excellent service and staff, excellent equipment, recommend to use
Thomas S.Make check in ( night returns ) a little more clear. Tried email first, didn't work, then text, that worked fine.
David P.Customer service was excellent
Shawn S.I originally reserved in Bald Knob , Furniture Plus , which was no longer doing rentals because they were moving to a new location. They did recommend I change my reservation To Searcy which was a Godsend to say the least . Had I not stopped by in person to my original location prior to Searcy and caught Furniture Plus moving out in and I would would of never known until the day I was to pick up the truck up , the day before moving . There was a hiccup inbetween Bald Knob and Searcy finding a 26 ft truck to take one way . Jordan at U Storage , U Haul Dealer was absolutely a top TEN and helping us secure a uhaul . There was another location in Searcy Mobile Homes and was suppose to have a truck BUT we rode there and no office was open and NO TRUCK ON-SITE ! Went back tonI Storage and Jordan authorized one of their 26 ft trucks and we could rest easy and start loading for our move . Jordan deserves the highest bonus for helping customers and his knowledge and professionalism. Please send him A huge acknowledgement on his customer services for Uhaul rentals !
Paul D.Great selection, and exceptional customer service. I will highly recommend this Uhaul!
Stephanie B.Nothing to improve! Best UHaul experience I've ever had! The employees are outstanding.
Jana W.The website did not have all the information about moving supplies that they have. I am glad they had what I needed.
DONNA W.The first time I tried to start it the battery was dead and had to be jumped. The next day I had to personally jump it to get it started.
Carl S.First make sure all trucks are serviced and ready to go,also make sure that if a customer has to use a different truck that milage is recorded for the right truck. Then being charged over 50 dollars for a less than 30 minute rental with less than 6 miles is a lot. Not happy with my overall service will not recommend.
Melissa S.Make sure the trailer tires are I flared to proper amount
Michael J.The van was a quick turn around f
david S.We only returned and truck and trailer after hours. Appeared clean and organized. Gracias
RONALD H.Everything was perfect! The customer service, the U haul was clean, it drove smooth, the air and heat worked! The room in the bed was perfect, I only made 3 trips, and that was with the smallest I haul! I would definitely recommend everybody whose in need of a U haul to choose this place! I know I will again!
Brandi S.Cody is outstanding! Super helpful and efficient.
Ross C.i was enroute to pick up my scheduled 26 foot Uhaul to move out of a house I closed the day before. due to a major car wreck i was 4 hours late and the store rented the vehicle without another available. Your policy to cancel a late pickup after two hours without first calling the customer for the reason he//she was outrageous and poor policy. I will never rent from you again..
Wim W.The staff was very nice and kind.
GLEN H.I would recommend converting all trailers over to the quick latch hitch system and convert all the doors to the double swing doors. I really preferred this set over the roll up door and the twist to lock hitch.
Robert C.Whatever you are paying the kid (think his name is cody??) is not enough. That guy had a line and handled everyone like a pro. We were very impressed.
Tracy F.Maintenance on equipment. Need to improve time on the phone When calling into U-Haul 800 number. Was on phone for almost 2 hrs to get transferred 3 times and no one fixed the issues.
Matt B.I don't think I would change much. The staff if very friendly and professional. Good job
Charles H.One of the dollies I rented was cracked. When I returned it, they charged me $89. I have used Uhaul many times over the years and this was the worst experience I've had, and it will be my last. Jordan was rude.
LAWRENCE M.Associate was extremely helpful, polite, professional and knowledgeable. Great experience. One note I would make that is in no way a u-haul issue butva Google issue. Google does not accurately recognize the location address and attempts to take you to a location approx. 0.5 miles away. I can imagine a business location not accurately mapped my hinder some potential consumers. It did me!
David E.Nothing wrong here, just a drop off location. Thanks Uhaul for the highway robbery. Not my fault no one wants to live in California willfully. If you need someone to bring trailers back to California let me know, I'll charge you half as much as you charged me. Again screw you. Jordan was great he deserves a raise!
Johnathon M.Very satisfied! Friendly service!
Howard M.Amazingly friendly staff
Terrill S.Excellent service!
Darrell C.Excellent service and quick, easy drop off. ¡Gracias!
Clint S.The guy that checked me in was very personable and professional.
KEVIN J.Super easy drop off. They were friendly and courteous.
HOYT S.