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Phillip D
Customer Reviews for Searcy U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The representative calculated the mileage incorrectly. I was told that I went over the mileage allowance. He recalculated and lowered the amount. I had to drive 50 miles to pickup the truck I requested then was given the option to save money by returning it 25 miles away. However I was charged for that mileage. I'll consider using a different company next time I need a truck to move.
ANN DFirst class operation as always. The Front desk staff member was polite and very efficient. Great place to rent a uHaul or storage from. Highly recommend!!
DAVID MFor my service need all expectations were satisfactorily met. Friendly and helpful young men.
TIMMY HSales representative was very prompt, courteous, and professional. Entire process was very smooth
Savanna PRyan was great and very accommodating. Even calling another location. We ended up using his truck and was very pleased
Ronda FExperience was smooth with two exceptions that potential customers need to be wary of - 1, my truck's fuel was recorded as full but it was only at 3/4 when I started it up. I happened to notice and get the record corrected before driving it, but be sure to double-check. 2, when I dropped the truck off I went through a return inspection with the staff and then they drove the truck off to park it. My emergency contact recieved a call two days later saying it had never been returned and was missing without notice. U-Haul did not attempt to contact me at any point to resolve the issue. Before I could contact them they notified my emergency contact that they had found the truck in a lot that didn't belong to U-Haul. They were nice when they called, and offered to extend my rental without trouble so I could return it on time before they realized they already had the truck, but this could be a very serious issue for another renter - nothing would have prevented them calling the police. Take pictures of the vehicle when you return it so you have proof that you haven't stolen their property.
Nathan HVery good experience, everything went according to plan
George SThe on line check in is very hard . It needs improvement.
Rennie WEveryone. Was friendly and helpful
MICHAEL WYou can make mobile check in easier it took forever to return the truck because it kept kicking me out during the picture taking.
Stacy SNothing, yall were helpful and great
Jennifer SSalesman was friendly and courteous.
Jill PI didn't interact with personnel but I would imagine they would have been.
Tony EEverything was great. I used the app for the reservation and process went very smoothly.
robert bTrailer leaked. All our stuff inside got wet.
Jeffery MFound a screw in the tire after leaving the rental place that has been in there for quite a while, took back to rental place, but they didn't have the same size trailer in stock, so had to contact roadside assistance, which took four hours to respond and get tire replaced. Some of this was due to lack of ways to contact the roadside assistance team. That part of the app could be a little more user friendly
james hGas Tank was empty and had to get gas right away. Thought there was a dolly left in truck but upon opening the door the wasn't one in it.
reda cI had a uhaul and tow dolly rented for a move could not use the equipment they will only hook to the uhaul and cant help u load ur car or unload ur car. Then that same day i could not use the equipment i returned both the trk and tow dolly to the same location. Was told that since i did this that i should be able to get some of my money returned but it was up to the location that u rented from. Since it was no linger a overnight trip would be treated as one day in town rental. Went and called help center and had reservation changed so i would not get charged extra for changing it ir dropping off in wrong location without approval and changed to in town rental and returned equipment and only used miles to stirage building and back after having to go to er for heat exposure. I was told i would get email with my refund noted after turning in and making sure it showed online as checked back in a new receipt and amount of my refund. I still have not gotten my refund and iI am sure i wont. Very dis pleased and will not ever recommend uhaul to anyone who is wanting to move and will never use uhaul again.
Christy AI never do ratings, but the service I've received at the Beebe-Capps branch in Searcy has been so stellar I have to comment! Ryan (and the other young man whose name escapes me) are just as helpful and pleasant as can be, place is clean and well stocked, and the process is super easy.Top-notch!
Stephen WThe staff was helpful and thorough about the rental process at five minutes till closing time. Excellent service
Jessie BI had to go back into the app several times before I could get it to complete.The service and convenience at my location was GREAT!! Will definitely be using this location again for my truck rental !!
Mark MWe were not aware at drop-off that signing out on the app would save us $20. We also were not aware we'd be charged for an extra day if we did not do this. So $40 extra unexpected later, we are for obvious reasons dissatisfied.
Joanna DGreat service
Nelson ODropped off after hours but the site is large and easy to drop trailer off at.
Robin RHad a blow out and waited on assistant for an hour and a half.
Kevin HThe manager was great
Scott KStore personnel and phone personnel were excellent!!
Jerry MThere was no one there to drop the truck off too
Kelly MWorker was very helpful.
Brian OMore help at front office.
Troy SSuper helpful, was glad to have chosen that location
Regis PThe app wouldn't work so I couldn't check the car dolly back in. So I guess I got charged extra.
Kenneth MVery helpful & kind!
Tamara FI reserved online, when I arrived, I was in and on my way within 15 - 30 mins. KUDOS to the gentleman who helped me.
Deborah MTruck had horrible wind noise from both doors and the radio didn't work which compounded the dreaded experience......On a good note the kids behind the counter were above and beyond the ideal employees
MILTON GGentlemen at the corner enter were helpful and answered all my questions. They made picking up and dropping off easy and very smooth.
Jessica SExcelente
Cameron WGreat service no issues!
Donald EGive the kid (guy with red and long hair) a raise he handled everyone with grace and kindness. He did not get flustered and was able to multi-task and always had a smile he did great.
COLTEN LI was met by an employee before I had my truck turned off. Check-in was quick and efficient. I couldn't ask for better service from one of my own employees.
David TThis is more about U-Haul than either pick up or drop off location. I was able to return the trailer I rented 24 hours before it was due. I asked if I could be reimbursed for the day I didn't use it. I was told very politely that it wasn't U-Haul policy to do that. It's been a stressful time and not worth my time to press the issue, but I believe it's a bad policy.
mike kIt was the morning of college move out. So lots of people picking up and only 2 workers. Took me approx 25 min to get service and was past my pickup time. I know it was an unusual day.
Donald MAll was excellent hard to improve on perfect
bradley cReturn process did not work on the app or website. Agent that hooked up my trailer did not secure it to the truck. Five minutes down the road the trailer came off the truck and was going erratic. Zero help from check in to check out. I will never use this facility again.
Brent WThere were plenty of 15' trucks available when we arrived, however the pricing was confusing. Ryan said $29.95 per extra day, but the invoice/receipt said $40 per day. We also thought we had paid for some extra days, but we had only paid for "the package" of 3 days, which isn't enough days to load, unload and drive from Newport, AR to Newton, KS. We were fortunate at the other end (Newton) that Connie Vajner was able to figure out how to charge us accurately for the extra days we needed the truck.
Joelyn KMake sure it is clean
Emma RGive location of key drop box since it's not by the entrance door.
Malinda BThe lock on the back of the truck was broken, but we had our own lock so it was not a problem for us, but might be for someone else. the cab was very smoky smelling, but that is probably unavoidable! The young man that worked at the counter was extremely helpful and so Professional. He went above and beyond! We will definitely be back and recommend to others! Thank you!!!
Cheryl WVery well run facility. The young man helping me with the rental was professional and knowledgeable! Would highly recommend.
STEPHEN PVery kind & helpful
JOEL MJust like to say the guys who work here were the most professional people I've dealt with in a while. Both these young men helped with the hook up and the unhooking of the trailer. They were nice and cheerful people who made my day better. Whatever you are paying them double it!
Jason L