I received a phone call confirmation, a text message confirmation, and an email confirmation, of my reservation. When I reached my local U-Haul, they had no record of my reservation. Why did this happen? I have three separate confirmations and my reservation did not exist when I went to pick up my U-Haul. You need to fix this.
Kathy T.
Customer Reviews for Scottys Auto Repair LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I called to add a dolly. Bd did not get one. Also, too hard to sign in to get code and unlock the rental to get keys.
JAMES EDWARD L.Make sure that the locks are kept clean from dirt and debris; I spent about 15-20 minutes trying to get the lock open using the proper combination (I ended up tearing a few fingernails off to get it open).
Joshua H.All perfect
BARBARA S.Super customer service. Friendly and helpful.
Raymond G.Awesome very nice customer service.
Jhune S.Personal amable
Abiegail B.Now all I think that I would recommend or to improve is the update on the internet profile for U-Haul.com/share is make it available to people that rent U-Haul trailer and be able to take photos of them with their flash on their phone at night to prove that it is clean on the inside and outside are returned to the same property that they got it from
CHRISTOPHER H.I would highly recommend Alicia at Scottie's. She was so helpful in sorting out the mess that u-haul left us in. Highly recommend Scotties, high DO NOT recommend u-haul.
Delmar P.Technology malfunction cause a delay to the day. A lengthy customer service wait time was frustrating, but was made much better by two different representatives who made my problem fell like it was their problem as well. They understood my problem/frustration and were able to quickly come up with a resolution. Thank you customer service team.
ZACHARY C.During the rental process I wasn't informed that I would be dropping off the equipment 25 miles away in Washington when there is a U-Haul location 2 miles from my home
KYLE S.Air conditioning didnt work and I was charged $80 above what they told me I owed.
Nancy C.Having a drop box for keys at the entrance of the facility
Ramses G.Could have used a smaller trailer but I realize you done the best you could. Keep up the good work.
John W.U Haul RUINED my weekend. Moving is not an easy or pleasant experience and unfortunately that was made only worse by my choice to use U Haul for this move. My original reservation of a 15' truck was cancelled in place of a 26' truck which I did not need. When I showed up to pick up the truck I was told by the app that my new reservation time was 2 hours later than I had requested and 24-7 pickup was no longer an option. When the business opened I went in to consult with them and learned that my truck would MAYBE be ready at that time, as it was being repaired. They also informed me that they didn't have 24-7 pickup at this location, even though the u Haul app had repeatedly confirmed they did. We are in the middle of a record heat wave and I was determined to move as early as I could, instead of risking ourselves in the 110 middle of the day. I had to make a new reservation at a business miles away. There was a 15' available at this location. After standing in the heat for 30 minutes I was able to finally pick up the truck. The truck was in good working order. When I went to return it the next day, the app repeatedly glitched as I tried to use the 24-7 return option. My friend called the urgent roadside assistance number listed on the side of the truck and was on hold for 45 minutes. Good thing we weren't in a ditch. My other friend called the main customer service line and was also indefinitely on hold and intermittently told by the hold line that we could just hang up and easily use the app lol. After over an hour in this parking lot in the desert, we were finally able to successfully complete the return. It was miserable. I will do literally everything in my power not to use a u Haul again. I cannot believe I paid actual money for this service.
Hillary D.Scotties has the drop off, right on. Real easy.
CHARLES W.Its unfortunate that most employees can't/won't assist Uhaul customers.
KARLA B.The employees were vary helpful and friendly.
TERRIE BRYANT L.Truck was not ready when I arrived. It needed to be cleaned . Undocumented damage to grill. Time from arrival to taking possession was about 30 minutes
DOUGLAS MONTAGUE P.I got charged 100 more for 15 ft truck than I did a 20 ft the weekend before. that i had for more days. And my mother in law got charged $500 dollars extra a week later for no reason. I would never suggest or want to support a company that is so unreliable on price and truck availability forcing people to return the trucks to save money but still rip off the customer as much as possible. Horrible
PHILIP J.Website!!!
KATHRYN CHRISTIN A.At least clean the vehicles before renting them out
RAY L.Trying to get the uhaul all online took an hour. I had to talk to a person after a wait for about 45 minutes. The lock wouldn't open on the back trailer. I would not rent a uhaul again without a person there to help me.
Sherry F.Scotty's Auto was very friendly and helpful. Ee had a nail in the auto transport, they came and accessed the situation and repaired it so we were on our way.
Lisa M W.Personnel were great, when she pulled up my contract it came up different and doubled what the initial contract was. Person in charge was not going to overcharge me cause she could see it was not right. I greatly appreciate her and not the double charge.
Steven B.The inside of the truck was very dirty. I vacuumed it but it is still disgusting. The windows were very dirty. The udall app is very buggy and its awful. I will not be using uhaul again.
Jeremy H.Went into the local u haul store gave them all of my information and credit card info was t I would receive and phon call the day before my check out date to give me a code to get into the truck since it was a Sunday departure. Had to give the same information two more times at early check in online and when I went to pick up the truck also had to send pics of my license at time of pick up. I was told when I personally went into the store to make my reservation that all of this was taken care of. Complete waste of my time. Then when we went I drop the truck off was sent to a storage yard not the drop off location a mile away another waste of time. The truck was clean and mechanically sound but you web site and system sucks
Angel L.No comment
Conrado G.The staff at Scotty's was wonderful, renting and returning the truck was a breeze. I would recommend them to anyone looking for a uhaul.
Jennifer C.Everything was excellent
Millicent M.