Comentarios del cliente para Scott Rodes Auto Group

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Scott Rodes Auto Group

Grado total:

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William A. en

Grado:

Vechile was excellent, see comments Re pick up. Also I had rented and contract said I was to return to UHaul closet to me. Got email said to return further away than agreed. That was WRONG.

Jerry G. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

Natasha is excellent! Great location great service

edward B. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

El cliente no dejó un comentario.

Jasmine S. en

Grado:

The newland location is great, if that was the only point of contact I had with uhaul, I would have been fine. Thank you Natasha! Your check in process after I dropped off my equipment is awful though. The link never works. The woman on the phone was rude and threatened to charge me a fee for not using the website. Between that and your Banner Elk location being extremely rude as well, I'm not dealing with uhaul again if I can help it.

CHARLES S. en

Grado:

Was charged for a dozen packing blankets and there was only 4. Was told they weren't be charged, but it was. Said I had 1/2 tank of gas and there was 1/4, had to go back to have it adjusted. Truck was filthy on the inside. had to try to clean it up myself.

George T. en

Grado:

Nothing for this location!! The young lady who assisted me—Natasha—was very professional, but also very kind. When I had to wait after the regular hours of their business for my brother-in-law to meet me, she graciously waited with me. She’s a wonderful representative for this business and for UHaul!!

LeAnna R. en

Grado:

El cliente no dejó un comentario.

john K. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

I was disappointed that the drop off location was changed without notification. It wasn’t until I picked the trailer up that the Newland location was disclosed. When I made the reservation online I chose Banner Elk as the drop off location. I even called the 800# to verify the info. I don’t understand why the drop off changed.

Tony E. en

Grado:

Honor agreements made. I agreed to drop off Truck in Boone but when I went to drop off at this location which was listed as my drop off location, I was told I had to take the truck elsewhere??? I had to drive 25 min away to drop truck off.

Robert T. en

Grado:

Best location I have been to!

Charly B. en

Grado:

The location went above and beyond to serve!

sid V. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

El cliente no dejó un comentario.

Joyce R. en

Grado:

The truck was ABSOLUTELY dirty. I had a dust pan full from the back of the truck and a used tissue in one of the rails. I would be happy to provide pictures.

Victoria K. en

Grado:

El cliente no dejó un comentario.

Tony M. en

Grado:

I had a hard time deciding what building to go to. Need more visible signage by the gate.

sid V. en

Grado:

Folks are super nice and Natasha is very professional handling Uhaul

james V. en

Grado:

Great customer service, and super friendly. The trailer was clean, well maintainec, and in flawless working condition. Great in all respects.

Ellisa H. en

Grado:

First U haul has disappointed me, not securing a truck at the store I ordered from which caused me to desparetly find a ride to a town 40 minutes away. I then had to clean the truck before placing my items in the vechile. The truck reeked of cigarette smoke...ash tray was full of butts. Furniture I ordered were not in truck, there were only 4 usable due to others being wet and smelling of urine. ?? The box part was not cleaned, iot was full of dirt, cigarettes butts, and debris. The dollie I ordered was not on premises. Then payment was chargeed again, the mileage allowed was TOO low, I did not see this, is should of been atleast 120 miles higher one way. There was not at 1/4 tank of gas in truck. Although people were very nice and friendly. The truck was in poor shape. I realize this is not their fault as they are a drop off point. But please check for cleanliness, especially for remains in ashtrays, my allergies to cigarettes was comprised, which resorted in my physical distress. I can not recommend Uhaul in the future to anyone.

David B. en

Grado:

El cliente no dejó un comentario.

LYLE M. en

Grado:

Do not change the pickup location of your original reservation

Sid V. en

Grado:

El cliente no dejó un comentario.

mark W. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

Used app to return . No personnel at location.sign on door said back in 1 hour.

steve M. en

Grado:

El cliente no dejó un comentario.

kevin L. en

Grado:

El cliente no dejó un comentario.

sid V. en

Grado:

El cliente no dejó un comentario.