Customer Reviews for Schaefers Indiana Turf
(U-Haul Neighborhood Dealer)

63 reviews

5202 W Washington Center Rd   Fort Wayne, IN 46818

(260) 471-7137

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 471-7137

5202 W Washington Center Rd
Fort Wayne, IN 46818

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zachariah H. 
Rating:
4.0

I had purchased some large items and this location was very convenient to that establishment. Should I ever discuss this with someone who intends to do something similar, I will definitely recommend this location.

Clive P. 
Rating:
5.0

No issues with the drop off location.

Holly H. 
Rating:
5.0

Lower the piece

James G. 
Rating:
5.0

Thanks

Jason V. 
Rating:
4.0

Customer did not leave a comment.

Jeremy K. 
Rating:
4.0

The gentleman that assisted me with very helpful. I also would have appreciated it if the truck had a little more gas in it when I picked it up.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

I am showing 2 transactions coming g out of my acct

SHAWN L. 
Rating:
3.0

When I showed up to pick up a van; it was not available. No apology. When I asked what the plan was, it was the response .. No other trucks avail either. Had to go in the opposite direction of travel to get a 10' truck that I did not want due to ease of getting into cab and cargo areas. It took me an extra hour and an extra almost 20 miles to get a vehicle. No compensation was offered. P/u location very friendly but not open on Sunday. I hate doing the mobile return.

Cynthia H. 
Rating:
1.0

Contract states vehicle milage and gas but I was charged for gas NOT required for me to purchase

Kia R. 
Rating:
5.0

April was friendly, professional, and patient. There was some technical difficulties but she was patient with us and worked every out with us.

Tracey B. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
2.0

Store had closed unexpectedly and never called us.

Clayton B. 
Rating:
5.0

Customer did not leave a comment.

Sanel R. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

THomas G. 
Rating:
3.0

Customer did not leave a comment.

Jill S. 
Rating:
1.0

We dropped off the truck 5/4/2020 early morning but wasn't given a receipt. Just when we thought we thought we were done this shitty excuse for a company Uhaul, I get a call on the 7th claiming we hadnt returned the equipment yet and that we'd be charged for the extra days. Who the fuck runs this business?

bryan L. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

They were not open at the time of drop off. So have no idea if it was cleanliness or if it was hospitality anything because they were closed at the time of drop off.

todd M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

We did not see anyone, we used the drop box for the key

Dorothy J. R. 
Rating:
3.0

They didn't check in the equipment for 36 hours after I dropped it off, prompting me to get a phone call from U-Haul about not dropping it off.

Raymond K. 
Rating:
3.0

Since this was just a phone drop off I didn't have to deal with the office or a person so most of the evaluation is really not applicable. It was easy to get to and to find a place to park the truck. The drop off box was also clearly seen.

Richard D. 
Rating:
5.0

Hace a solution to frozen doors during the winter??

Antonio M. 
Rating:
2.0

Reserved a 20' truck , they didn't have one when we got there, said sorry I've got an 18 that's all

william F. 
Rating:
5.0

Customer did not leave a comment.

Jodie C. 
Rating:
5.0

Customer did not leave a comment.

Patrick Y. 
Rating:
5.0

Excellent customer service. More places need to take note of how they run things. They got a forklift and brought the trailer to my truck and offered to help hook it up. Very friendly and efficient service. Definitely will be recommending them to my friends.

phil H. 
Rating:
5.0

Customer did not leave a comment.

Quincy P. 
Rating:
1.0

1) Pickup was scheduled at 7. Store didn't open until 8:30 and keys were not in the truck like they were supposed to be. 2) mileage was wrong, and was even noted when I got it that it was wrong. Was allotted 64 miles and went over only because the mileage was wrong. Had to pay for what I didn't use. 3) rude tellers at both pickup and drop off. Pickup was pissed because they had to rent the truck to me that early and drop off was pissed because it was raining. Sorry but I'm not in control of the weather!

Joshua B. 
Rating:
3.0

They did know I was coming. Initially said they didn't have any units to rent. Had a hard time with the computer software, tried to charge me an extra $30 until I pointed out they processed the charges wrong and added insurance which I didn't want. Took 30 min even tho I paid ahead and checked in early online. I like uhaul especially the after hours return. Too bad the pickup can't be after hours too.

alexander A. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
3.0

Clean the inside of the windshield, know what accessories were purchased with the rental and have them ready.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Shuna W. 
Rating:
2.0

when arrived to pick up trailer it was not available there and had to be located. put us a hour behind while uhaul located one and brought it to this location.. the people at the location was great.

Adam J. 
Rating:
5.0

everything was well handled very professional

Thelma S. 
Rating:
4.0

Customer did not leave a comment.

Nicole P. 
Rating:
3.0

It was a very different location from what we had agreed upon and 160 miles out of the way!

SUSAN S. 
Rating:
5.0

I drove the vehicle 9.8 and it took me just over 6 gallons to fill up the tank so obviously I didn't use anywhere close to that amount (probably about 1 gallon) therefore it wasn't close to a full tank when I picked it up. The tank read somewhat close to full when I picked it up but I thought it had been topped off just before I picked it up so that is what I did. In conclusion, I don't think anyone would think this was fair and not what I expected from an otherwise great company (U-Haul).

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

I can't think of anything that you need to do to improve your service. Every thing went Great and I am very happy.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The vehicle was clean and the people at the rental site were excellent. The truck was based on an Econoline, and the engine sounded like all the lifters were failing. Worried the engine would fail the whole trip. Brakes were spongy as well. I don't blame Schaefers, they got the vehicle from another location.

Wendell L. 
Rating:
3.0

Faster check in. Otherwise nice people.

Maureen G. 
Rating:
5.0

great people and wonderful to work with

ALISSA S. 
Rating:
4.0

Customer did not leave a comment.

CELESTE S. 
Rating:
5.0

If you could have the truck manufacturer put the radio controls on the steering wheel, that would be nice safety feature. Other than that, it was great!!

John H. 
Rating:
5.0

Customer did not leave a comment.

chad M. 
Rating:
5.0

every thing went great no problems

SCOTT H. 
Rating:
3.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

They were completely awesome!

EUGENE T. 
No reviews have been submitted for this location.

Additional Services at this Location

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