Contract states vehicle milage and gas but I was charged for gas NOT required for me to purchaseKia R.
Customer Reviews for Schaefers Indiana Turf
(U-Haul Neighborhood Dealer)
Fort Wayne, IN 46818
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
April was friendly, professional, and patient. There was some technical difficulties but she was patient with us and worked every out with us.Tracey B.
El cliente no dejó un comentario.Donald C.
Store had closed unexpectedly and never called us.Clayton B.
El cliente no dejó un comentario.Sanel R.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Sheldon B.
El cliente no dejó un comentario.THomas G.
El cliente no dejó un comentario.Jill S.
We dropped off the truck 5/4/2020 early morning but wasn't given a receipt. Just when we thought we thought we were done this shitty excuse for a company Uhaul, I get a call on the 7th claiming we hadnt returned the equipment yet and that we'd be charged for the extra days. Who the fuck runs this business?bryan L.
El cliente no dejó un comentario.Jeff B.
They were not open at the time of drop off. So have no idea if it was cleanliness or if it was hospitality anything because they were closed at the time of drop off.todd M.
El cliente no dejó un comentario.David G.
We did not see anyone, we used the drop box for the keyDorothy J. R.
They didn't check in the equipment for 36 hours after I dropped it off, prompting me to get a phone call from U-Haul about not dropping it off.Raymond K.
Since this was just a phone drop off I didn't have to deal with the office or a person so most of the evaluation is really not applicable. It was easy to get to and to find a place to park the truck. The drop off box was also clearly seen.Richard D.
Hace a solution to frozen doors during the winter??Antonio M.
Reserved a 20' truck , they didn't have one when we got there, said sorry I've got an 18 that's allwilliam F.
El cliente no dejó un comentario.Jodie C.
El cliente no dejó un comentario.Patrick Y.
Servicio al cliente de excelencia. More places need to take note of how they run things. They got a forklift and brought the trailer to my truck and offered to help hook it up. Very friendly and efficient service. Definitely will be recommending them to my friends.phil H.
El cliente no dejó un comentario.Quincy P.
1) Pickup was scheduled at 7. Store didn't open until 8:30 and keys were not in the truck like they were supposed to be. 2) mileage was wrong, and was even noted when I got it that it was wrong. Was allotted 64 miles and went over only because the mileage was wrong. Had to pay for what I didn't use. 3) rude tellers at both pickup and drop off. Pickup was pissed because they had to rent the truck to me that early and drop off was pissed because it was raining. Sorry but I'm not in control of the weather!Joshua B.
They did know I was coming. Initially said they didn't have any units to rent. Had a hard time with the computer software, tried to charge me an extra $30 until I pointed out they processed the charges wrong and added insurance which I didn't want. Took 30 min even tho I paid ahead and checked in early online. I like uhaul especially the after hours return. Too bad the pickup can't be after hours too.alexander A.
El cliente no dejó un comentario.Jerry O.
El cliente no dejó un comentario.Bruce W.
Clean the inside of the windshield, know what accessories were purchased with the rental and have them ready.Michael B.
El cliente no dejó un comentario.Aaron F.
El cliente no dejó un comentario.Shuna W.
when arrived to pick up trailer it was not available there and had to be located. put us a hour behind while uhaul located one and brought it to this location.. the people at the location was great.Adam J.
everything was well handled very professionalThelma S.
El cliente no dejó un comentario.Nicole P.
It was a very different location from what we had agreed upon and 160 miles out of the way!SUSAN S.
I drove the vehicle 9.8 and it took me just over 6 gallons to fill up the tank so obviously I didn't use anywhere close to that amount (probably about 1 gallon) therefore it wasn't close to a full tank when I picked it up. The tank read somewhat close to full when I picked it up but I thought it had been topped off just before I picked it up so that is what I did. In conclusion, I don't think anyone would think this was fair and not what I expected from an otherwise great company (U-Haul).Jeff F.
El cliente no dejó un comentario.Matt H.
El cliente no dejó un comentario.SCOTT H.
El cliente no dejó un comentario.ANGELA M.
I can't think of anything that you need to do to improve your service. Every thing went Great and I am very happy.Tim H.
El cliente no dejó un comentario.Mark S.
The vehicle was clean and the people at the rental site were excellent. The truck was based on an Econoline, and the engine sounded like all the lifters were failing. Worried the engine would fail the whole trip. Brakes were spongy as well. I don't blame Schaefers, they got the vehicle from another location.Wendell L.
Faster check in. Otherwise nice people.Maureen G.
great people and wonderful to work withALISSA S.
El cliente no dejó un comentario.CELESTE S.
If you could have the truck manufacturer put the radio controls on the steering wheel, that would be nice safety feature. Other than that, it was great!!John H.
El cliente no dejó un comentario.chad M.
every thing went great no problemsSCOTT H.
El cliente no dejó un comentario.LINDA K.
They were completely awesome!EUGENE T.