Customer Reviews for Saxony Park
(U-Haul Neighborhood Dealer)

293 reviews

2655 N Friendship Rd   Paducah, KY 42001

(270) 534-4486

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 534-4486

2655 N Friendship Rd
Paducah, KY 42001

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Morrow 
Rating:
2.0

Customer did not leave a comment.

Megan Giannotto 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MARINELLI 
Rating:
3.0

Not a friendly interaction. Not negative just felt awkward.

Shannon Benton 
Rating:
5.0

Customer did not leave a comment.

Arthur Switzer 
Rating:
3.0

The truck was nasty. Standing in dirt. A headlight was out. The brakes were shotty.

Kalynn Campbell 
Rating:
5.0

Customer did not leave a comment.

Greg Helton 
Rating:
5.0

Customer did not leave a comment.

JAY SWENNEY 
Rating:
5.0

Customer did not leave a comment.

jeremy meredith 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Michel 
Rating:
5.0

Very friendly staff!

Thomas Neihoff 
Rating:
5.0

The manager was very helpful and great to work with.

Ron Penick 
Rating:
5.0

N/A

Matthew Lindsey 
Rating:
5.0

We did an after hours drop off. We did. It meet the personnel

William Midkiff 
Rating:
3.0

Truck was unclean inside and out. Pickup location was a far distance from my home location

Cynthia Newbern 
Rating:
5.0

Customer did not leave a comment.

Mark Thompson 
Rating:
5.0

Customer did not leave a comment.

Mark Thompson 
Rating:
3.0

Even though we rented a 20’ truck for the drive a month ahead, they called the day before and gave us a bigger one instead. Would’ve thought we got the 20’ and they ensured we had it then. Rentals we purchased with the truck (furniture pads) we’re missing.

ROBERT obobersthider 
Rating:
5.0

Very nice and a pleasure to deal with!

ANITA COX 
Rating:
4.0

Customer did not leave a comment.

Chloe Deweese 
Rating:
5.0

Nothing. Polite and very easy and fast to return

DELORES ROBINSON 
Rating:
3.0

I paid for a dolly and did not get one.

Paul Johnson 
Rating:
4.0

I made the “guaranteed “ reservation at the Irvin Cobb location and was forced to drive across town to get the trailer. The trailer should have been moved by U-Haul staff to the location of the reservation- that how good customer service works

David Sorrells 
Rating:
5.0

Customer did not leave a comment.

Thomas Little 
Rating:
1.0

Was supposed to check in at 7 am. Upon arrival app said I had to wait till 8 am for “hard” check in. Attendant arrived at 8:10 am so didn’t get vehicle until 8:30. Vehicle windshield was cracked. Shocks were bad so vehicle was very uncomfortable. Felt unsafe on road. Horrible experience. Massively disappointed.

Tony Wilson 
Rating:
5.0

Awesome

Juwan Southward 
Rating:
5.0

Customer did not leave a comment.

Christopher Tilley 
Rating:
1.0

Had wrong truck, wasn't open, had to call Memphis to do mobile check in, was not told that can be done, Irvine Cobb location was to have vehicle and didn't and was not told anything, ladie at that location was rude and lazy

Brett Heimer 
Rating:
5.0

Customer did not leave a comment.

john markley 
Rating:
4.0

Customer did not leave a comment.

Christopher Tilley 
Rating:
4.0

Customer did not leave a comment.

Jennifer Goggins 
Rating:
3.0

I signed up for one pickup location, then got an email to use another, but when I logged in to my account it stated to use original location. My uhaul ended up being at the email location. Not a huge issue but added hassle to a busy day packing for a move

Robin Strasburg 
Rating:
1.0

I did the self pick up, went in to ask information and got my trailer. Got home let them know that for some reason it wouldn't let me say i picked it up. I was told i stole it even though we talked to them and had a reservation. Hooked up the trailer and brought it back and then was told I was good. Dont appreciate being called a theif.

sabrina bower 
Rating:
5.0

Customer did not leave a comment.

Chris Ryan 
Rating:
1.0

Told them I wanted a one way drop with a different drop of pressure to bring it back to that location

Ethan Badger 
Rating:
5.0

Customer did not leave a comment.

Amie Fountain 
Rating:
5.0

Customer did not leave a comment.

John Cotarla 
Rating:
2.0

Customer did not leave a comment.

Alan Fortenberry 
Rating:
3.0

Customer did not leave a comment.

Todd Faulkner 
Rating:
2.0

I told him I had purchased a box for dishes and he said no, but then when I looked, i paid $12 for a box i never received

tom flowers 
Rating:
3.0

Customer did not leave a comment.

Wesley Hagan 
Rating:
4.0

Customer did not leave a comment.

Vratislav Kejzlar 
Rating:
3.0

It was a small location near the location I needed. It worked fine. The attendant was very helpful it getting me hooked up and on my way.

Robert Simmons 
Rating:
4.0

Customer did not leave a comment.

Jeremy Beggs 
Rating:
5.0

The only thing that did not happen is that the necessity of checking the straps on the auto transport when stopping to get gas was not explained and this was not done. When we arrived in Omaha the straps were completely off the tires of the vehicle and we were unaware of the hazard this posed.

Phyllis Vance 
Rating:
5.0

Customer did not leave a comment.

Jerrol Taylor 
Rating:
5.0

Customer did not leave a comment.

TROY YORK 
Rating:
3.0

Customer did not leave a comment.

Marcus Potts 
Rating:
3.0

Customer did not leave a comment.

CRAIG AYRES 
Rating:
5.0

Customer did not leave a comment.

Russell Tilford 
Rating:
1.0

I was charged an extra $30

Ricky Roberts 
Rating:
4.0

Customer did not leave a comment.

Darrell Ross 
Rating:
3.0

Customer did not leave a comment.

Staci Drake 
Rating:
5.0

Needed to take a Queen bed set to my son. Rented 5x8 to get it done. Great service and friendly manager

Neal Hamilton 
Rating:
3.0

Ove r$200.00 for a one way rental of appx 78 miles is way way way to expensive.. It would have been cheaper to pay to have it delivered.

Vina Schulz 
Rating:
4.0

Customer did not leave a comment.

Dan Knowles 
Rating:
5.0

Customer did not leave a comment.

THOMAS AUTREY 
Rating:
5.0

Great job.

Paul Tricamo 
Rating:
4.0

Covid has impacted the ability to go inside. Not their problem.

Bryant Beames 
Rating:
3.0

The attendant took my keys and that was it. Location was conveinant for me.

Linda Stokes 
Rating:
4.0

Customer did not leave a comment.

Tena Dawson 
Rating:
1.0

The key was not available in the lock box. I had to wait an hour to receive the key. The truck was not clean inside.

Jeff Bratton 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Riney 
Rating:
5.0

Customer did not leave a comment.

Nancy Walls 
Rating:
4.0

Customer did not leave a comment.

brent ballard 
Rating:
5.0

Customer did not leave a comment.

mark catron 
Rating:
3.0

This site is a sideline operation for a nearby mobile home park and was not open on Sunday afternoon when I dropped the trailer off but man answering phone said he'd check the trailer in the next morning when they opened. I took photos to confirm drop-off with date and time stamp to show location and overall condition in case there were any problems later.

Jeffrey Yates 
Rating:
5.0

Help unhooking of trailer explained the working issue he then did a post trip inspection seen everything g was working properly

Brandon weatherford 
Rating:
2.0

To who May Concern: I returned the vehicle early with less millage that I was allowed..I did returned it at the wrong address because I didn't know there is 2 u-haul company on the same road. The man that received my paperwork early should've told me that I was on the wrong place, but no, he didn't even wanted to ck the truck when to see if anything was wrong on it. I think he just took advantage of the situation to make some extra money. I can't believe that a 44 mile trip with U-Haul would and an early returned (8 am to 3 pm) would cost me close to $200.00. The confusion started when 2 day before the rental I stopped there for information, he convince ,me to do a reservation from Benton to Paducah KY. and he told me to pick it up in Benton and to drop it over there at his place. I think they took advantage of me. I had open heart surgery 3 weeks previous I see how crooked dealers take advantage of people when they are down and build a bad reputation.. I would never recommend or use of your services again. Thanks for your attention, Eugenio Rosario

Eugenio Rosario 
Rating:
5.0

Customer did not leave a comment.

Robert Reese 
Rating:
5.0

They were closed when I returned equipment

Rhonda Hausman 
Rating:
5.0

Customer did not leave a comment.

Chris Copass 
Rating:
3.0

Customer did not leave a comment.

Marcey Parker 
Rating:
3.0

N/A

Carolyn Hopkins 
Rating:
5.0

Customer did not leave a comment.

Carl Marquess 
Rating:
3.0

I had to wait on the guy to come back to the office, for over an half hour, then it was another hour before he was able to figure out the online order I had put in for the rental.

James Polinski 
Rating:
5.0

Customer did not leave a comment.

Richard Flurry 
Rating:
3.0

did quick check in online and still had to give all my info at the rental place. that quick check in was a waste of my time.

Dennis Noll 
Rating:
5.0

Truck was excellent and clean. Both ends of PU and delivery were great ??

Gerald meyenburg 
Rating:
5.0

Nothing, everything went smooth

Michael Bilinski 
Rating:
5.0

Customer did not leave a comment.

Jearl Cauthorne 
Rating:
4.0

Customer did not leave a comment.

Jerry Foster 
Rating:
2.0

Don’t know they were closed when they were suppose to be open. AGAIN FIX YOUR SHIT.

Isaac Klapp 
Rating:
4.0

Customer did not leave a comment.

dennis kirtley 
Rating:
3.0

After hours drop off

ramona beyer 
Rating:
5.0

Customer did not leave a comment.

George Cumbee 
Rating:
4.0

Customer did not leave a comment.

Philip Madison 
Rating:
5.0

Customer did not leave a comment.

Brad Denton 
Rating:
5.0

Customer did not leave a comment.

DON MCCALLON 
Rating:
5.0

Customer did not leave a comment.

Payne Sage 
Rating:
4.0

Just dropped off and left key in box

Wesley Boone 
Rating:
5.0

Customer did not leave a comment.

Caroline Bende 
Rating:
3.0

Customer did not leave a comment.

Randa Brown 
Rating:
4.0

I’ve probably driven 5-6 of your trucks moving over the years. Always a good experience. I do need to tell someone that the steering in this one needs some tightening up, very loose. Kind of hard driving till you get use to moving the steering wheel and it not moving until you get about 6-7 inches in the turn.

Kristie Ison 
Rating:
1.0

We did self check-in on Saturday and there is no 4G signal there for Verizon. We had to take the pictures and then drive to where we could get a signal. When we went back to get the odometer and gas level, the app hadn't saved pur place and we ended up doing it by phone with customer service. Then we had problems dropping it off - it didn't recognize my password and we got error messages when we tried to change it. Again, we had to complete the transaction by phone with customer service.

Peter GARDNER 
Rating:
1.0

Keys were not left for us we were over an hour late getting the keys. App wouldn't register that we were by the van so i had to call someone to help us without using the app.

Scotty Allred 
Rating:
3.0

Customer did not leave a comment.

ricky callor 
Rating:
4.0

Customer did not leave a comment.

Becky Bundy 
Rating:
5.0

Customer did not leave a comment.

Kenny Blankenship 
Rating:
3.0

Customer did not leave a comment.

Herman Holt 
No reviews have been submitted for this location.

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