All good things. Fantastic in every way. LiberallyAnthony D.
Customer Reviews for Santa Cruz Short Stop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy and fast drop off.JULIA P.
El cliente no dejó un comentario.David H.
Loved how I felt cared for and respected in this office. The online process could use some work, I was at risk of losing my reservation altogether when the gentleman at this location helped make sure I would get what I rented ASAP. Helped my stressful move become slightly less stressful, so thank you! I really appreciate your efforts.Brianna C.
Always very quick, efficient, and goes above and beyond to help. I highly recommend themtheresa T.
El cliente no dejó un comentario.Michael N.
Both of the people I deal with (Jack and his Manager) were great!Dominic B.
El cliente no dejó un comentario.DEBRA S.
Nadir gives the best service! Highly recommend his location!David B.
El cliente no dejó un comentario.Melanie M.
This is the best place. Friendly, kind. Very understanding. I would not choose any other U-Haul in the area.Cynthia H.
El cliente no dejó un comentario.Nicholas R.
Did not catch his name, but the person working at this location is fantastic! Efficient, knowledgeable, friendly. Couldn't ask for a better experience!Samuel O.
El cliente no dejó un comentario.Rona F.
Trailer needs maintenance, tie downs are lacking or jammed. I am very unhappy that my original booking was actually not even a real outlet. I had to scramble and pay for a bigger trailer than I needed at greater expense. Then the system suggesting that I drive 20+ miles to pick one up. This is about maximizing Uhaul bookings, not customer service!James H.
Very helpful staff. Great place to rent.Berny L.
The location manager was spot on. I see no need for improvement.Martin C.
Interesting sound when going down hill with a load, like it was having a hard time down-shifting.Carl H.
Best UHAUL around.Robert F.
El cliente no dejó un comentario.Rafael P.
The app says using it to set up account and check out the uhaul saves half the time and makes it easier. That is a bold faced lie and took me so long it was almost an hour into my rental time before I got to get my he uhaul and go. Checking in, same thing. Update your app or people won't be able to use it as intendedLOUIS R.
El cliente no dejó un comentario.Alan M.
I do not recommend renting from them. First of all it was hard to find, they didn't even answer the phone I called for hours still no answer! Truck was dirty extremely disappointed with the customer serviceJoseph A.
Always helpful in this U-Hual office. Very nice, professional and always have a great attitude! I highly recommend this U-Hual station!terri A.
The guy working that location was the best I ever experienced! Great employee, asset to the company!!Harold B.
This place is top of the mark. Excellent serviceCynthia H.
Great customer service. Meter was efficient, caring and knowledgeable. This is the only U-haul I will rent from. Lovely experience. Thank you.Diane W.
El cliente no dejó un comentario.Marc K.
Nadir was exceptionally helpful to get me set up for an out-of-state move. I was so glad he worked with me to get a larger vehicle which was definately needed.Susan S.
El cliente no dejó un comentario.Miguel R.
nader was awesome. very kind, helpful, and efficientMichael D.
This is my second time utilizing Santa Cruz Short Stop Uhaul rental, they have always been very professional and friendly. The trucks are clean and well maintained. Thank you for the great experience.David P.
Great Job. Excellent customer serviceMark B.
Easy move thanks to you U-haul.Clay W.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.eric V.
Nadir was great! Uhauls check in app doesn't work (it couldn't read my GPS) so they tried to charge me a return service fee of $20. Nadir fixed the issue for me and was kind in person. Convenient location!Julianne W.
Excellent serviceKeith R.
Truck has transmission problems.Robert F.
Very nice staff, very smooth experience.Christina M.
Everything went well. No problems. Thank you.ELLIOT B.
El cliente no dejó un comentario.JUAN O.
This location stands out among the rest. Exceptional customer service!SCOTT R.
El cliente no dejó un comentario.Stephen J.
Unable to pick my truck up, guilt trip because I was only using it for small amount of miles. Was told there were 12 blankets, only 2 were in the truck and they still charged me for 6.Christopher V.
The mobile check-in process has bugs/issues â€" it would make me log in twice and the app began saying there was "No Network Connection" even though I did have a connection. I would have to close the app and start the process again (which is time-consuming on the phone and in my case, started to eat into rental time).CHRISTIAN G.
Super fast, great location, friendly people all wearing masks!ðŸ™ŒDavid W.
El cliente no dejó un comentario.Pete H.
Fantastic office staff and service. Very professional and kind. GraciasChristine C.
The guys working the counter were very accommodating and provided excellent customer service. Thank you so much to everyone that helped me, you are doing a great job!Christopher S.
not helped unloading the trailer upon return...just directed as to where to leave it.jan J.
El cliente no dejó un comentario.Anup D.
El cliente no dejó un comentario.Elliot B.
Hard to find 2. Was confused which uhaul I made the reservation. Could have used an email with reminder and mapMarshall D.
My experience was excellent. The customer service was friendly and efficient.Joseph M.
El cliente no dejó un comentario.Raymond C.
Purchase vans that have automatic locks... It's difficult to lock up every door manually. Other than that, GREAT!Lavada B.
El cliente no dejó un comentario.Jennifer D.
Great truck and service. Thank you.Rod B.
El cliente no dejó un comentario.Nallely M.
El cliente no dejó un comentario.Paul C.
Vehicle was dirty in the cab and in the cargo area. Would have been nice for both to be cleaner.Mark W.
Everything went smoothly, thank God.Gregory B.
Inform customers that the trailer setting turns on when the truck is turned on. It messes with the driving and makes it harder to go up hills if not towing anything. It's a quick button push to turn off, but if someone doesn't know this, it will make driving hard. But other than that, all good! ¡Gracias!Ciara M.
Excellent staffAlexander R.
I've rented from this location multiple times...always great service!jan J.
El cliente no dejó un comentario.Ragnar A.
There was no exterior signage, we drove around for quite some time. No one answered phone for the entire morning, about 3 hoursCorey N.
15 ft rental was awesome and well maintained with tons of power! Made a 7 hour drive comfortable. Five stars straight up!Jimmie F.
El cliente no dejó un comentario.Andrew H.
Extremely rude customer service the guy that was there talked to me like I was nothing. I will never rent here again and let everyone what horrible service I received not to mention the truck I rented was disgusting and smelled like weed. It was clean and I was shocked they would rent a truck that was so dirty. Use a different location to rent a truck!Stacia V.
El cliente no dejó un comentario.Colin M.
This location was not bad, but U-haul as a whole was horrible. I reserved a 26ft one-way truck 3 months in advance, 30-days prior to my move date, I modified the pick-up date, which apparently put me back to the end of the line. 1 day before my pick up date, I get a call they do not have my truck, but can offer me a 10 ft one-way truck. How that size compares to a 26ft truck us beyond me. The other offer was to drive 3 hours to the town I was moving to, to pick up a truck. And yes I'd be paying for the extra gas. The last resort option was to do a 2-day in-town rental with a 20ft truck. So now I have a smaller truck and have to drive it back to the town where moves from. Oh and don't forget the gas and paying per mile! Since we got the smaller truck, we had to rent another truck (not from u-haul) to get all of our stuff in one trip. U-haul needs to tell you more than the day before that your truck is not available. Get your shit together and get those one-way trucks back to the towns that need them. Thanks for costing me an extra $600! Side note - the employees at this location were great, but corporate sucks! I will never use u-haul again, nor recommend for one-way moving.Ashli P.
Very helpful staff at this location, just excellent service start to finish.Robert O.
The vehicles were very clean and the staff was very polite.Martin D.
El cliente no dejó un comentario.Justin W.
The staff is the best! Great customer service!! Thank-you!!!Cory M.
El cliente no dejó un comentario.Susan T.
The young who checked me into my uhaul was helpful, courteous and kind. Good am customer service. Gracias.Adriana R.
No suggestions for improvement. Staff went above and beyond in helping me troubleshoot problems with the electrical connection, and was extremely courteous.David G.
El cliente no dejó un comentario.Elizabeth Z.
Good place to rent.robert F.
Efficient, personable, and with the online reservation and online check-in (or whatever it's called), I can get in and out in minutes. But I usually don't because I get chatting with the manager while I'm my tie-downs and stuff. This is in sharp contrast to my first, recent U-Haul experience at another U-Haul vendor in the nearby Santa Cruz Mountains, where I spent over two hours jumping through hoops because they couldn't get my credit card to work, and I eventually left without a rental and lost the second half of a day designated to moving many items. I was just about to put U-Haul on my permanent sh*t list and write them off forevermore, but I was won back because of Short Stop. Now I've rented several times in just the last month and I'm stoked.J Six P.
El cliente no dejó un comentario.Cheryl G.
Keep up the good work ðŸ‘Craig M.
El cliente no dejó un comentario.Joshua C.
El cliente no dejó un comentario.Caitlin B.
Employees were awesome !!! Technology very efficient Location was a bit hard to get to thanks!!!Marni L.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Antonio A.
The service was great. Thank you!Menachem G.
The person that helped me was awesome. He was very knowledgeable and got me hooked up and on my way very quickly. Also, the lady from customer service that helped me was really great. I had a trailer reserved at a different location 3 weeks prior then was Told the night before that it was not available. This was a huge problem for me since I rent U-Haul trailers for work. I was very pissed off and she was able to calm me down and help. She explained to me what the problem was as well. On a side note. You at U-Haul need to figure out quickly how to insure that when a reservation is made that you can honor it. This was the third time in a row that there was a problem. Luckily I have been able to get from different locations what I needed. You can't send equipment out on a one way and â€œhopeâ€ that a trailer comes back To fulfill your commitments.Larry M.
Nader is the best! So helpful and friendly! He deserves a big bonus!!Matthew R.
El cliente no dejó un comentario.John M.
A quality and professional dealership. In particular the customer service was outstanding. I've utilized other local u-haul providers and have been very satisfied, but here at short-stop, the service was a step above.Christopher R.
El cliente no dejó un comentario.Theresa K.
The person simply said we we good to go and then we were charged for gas after we left, We put gas in the truck before we returned it. It's a scam!Martin Z.
The Truck was Clean, in good shape and was easy to drive. The Process of picking up and dropping off the truck was fast and effecient. People were friendly and nice. Great Service. This is the Only place I go when I need to Rent a U-Haul Truck.Andrea J.
when i arrived to pick up the truck and the car hauler I was informed that the closest car hauler was located in Santa Cruz. SO if i wanted it i had to go get it. Added 2 hours of unplanned time to my day- screwed up my entire schedule for moving my son from San Jose to boulder. The folks at the store really did not give a crap nor did the folks at the national number. I was told that a reservation means that the equipment will be available in "the vicinity".peter N.