Consistent in quality, service and friendliness.John B.
Customer Reviews for Santa Cruz Short Stop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Thank you for letting me rent your truck. It helped out so much!! Your customer service is amazing and your trucks are very well maintained!!Rachel H.
Excellent Service!Noah J.
The manager there is a very helpful and kind man. I recommend this place to anyone looking for a vehicle to rent.Teri A.
Great place. Manager easy to deal with. He is knowledgeable, efficient and friendly. He is only handling one business. The other u-hauls in this area operate the u-haul and a gas station at the same time. I always feel like I'm a bother to them. At this u-haul I'm the most important person. I highly recommend.Diane W.
El cliente no dejó un comentario.Ray C.
Very helpful people.ELIZABETH R.
GREAT SERVICE.Everard S.
Short Stop is great, have used them twice now, friendly, helpful and, professional.Thomas J.
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.scottie W.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Christoph H.
El cliente no dejó un comentario.Lindsey C.
Great job - very satisfied!Peter M.
I've been using U-Haul for 30+ years. This is the way it's done. Courteous, professional, hassle-free and no surprises. Being called by your first name like you're a valued customer is wonderful. Top notch customer experience.John S.
El cliente no dejó un comentario.Ryan P.
Everything was great and easy and the clerk was helpful and polite to me.Abigail B.
El cliente no dejó un comentario.Dorothy T.
El cliente no dejó un comentario.David A.
Very quick and easy, owner/staff was friendly and helped us out fast.Paula K.
El cliente no dejó un comentario.teresa O.
The owner is very nice and helpful.Meredith M.
El cliente no dejó un comentario.robert L.
All good things. Fantastic in every way. LiberallyAnthony D.
Easy and fast drop off.JULIA P.
El cliente no dejó un comentario.David H.
Loved how I felt cared for and respected in this office. The online process could use some work, I was at risk of losing my reservation altogether when the gentleman at this location helped make sure I would get what I rented ASAP. Helped my stressful move become slightly less stressful, so thank you! I really appreciate your efforts.Brianna C.
Always very quick, efficient, and goes above and beyond to help. I highly recommend themtheresa T.
El cliente no dejó un comentario.Michael N.
Both of the people I deal with (Jack and his Manager) were great!Dominic B.
El cliente no dejó un comentario.DEBRA S.
Nadir gives the best service! Highly recommend his location!David B.
El cliente no dejó un comentario.Melanie M.
This is the best place. Friendly, kind. Very understanding. I would not choose any other U-Haul in the area.Cynthia H.
El cliente no dejó un comentario.Nicholas R.
Did not catch his name, but the person working at this location is fantastic! Efficient, knowledgeable, friendly. Couldn't ask for a better experience!Samuel O.
El cliente no dejó un comentario.Rona F.
Trailer needs maintenance, tie downs are lacking or jammed. I am very unhappy that my original booking was actually not even a real outlet. I had to scramble and pay for a bigger trailer than I needed at greater expense. Then the system suggesting that I drive 20+ miles to pick one up. This is about maximizing Uhaul bookings, not customer service!James H.
Very helpful staff. Great place to rent.Berny L.
The location manager was spot on. I see no need for improvement.Martin C.
Interesting sound when going down hill with a load, like it was having a hard time down-shifting.Carl H.
Best UHAUL around.Robert F.
El cliente no dejó un comentario.Rafael P.
The app says using it to set up account and check out the uhaul saves half the time and makes it easier. That is a bold faced lie and took me so long it was almost an hour into my rental time before I got to get my he uhaul and go. Checking in, same thing. Update your app or people won't be able to use it as intendedLOUIS R.
El cliente no dejó un comentario.Alan M.
I do not recommend renting from them. First of all it was hard to find, they didn't even answer the phone I called for hours still no answer! Truck was dirty extremely disappointed with the customer serviceJoseph A.
Always helpful in this U-Hual office. Very nice, professional and always have a great attitude! I highly recommend this U-Hual station!terri A.
The guy working that location was the best I ever experienced! Great employee, asset to the company!!Harold B.
This place is top of the mark. Excellent serviceCynthia H.
Great customer service. Meter was efficient, caring and knowledgeable. This is the only U-haul I will rent from. Lovely experience. Thank you.Diane W.
El cliente no dejó un comentario.Marc K.
Nadir was exceptionally helpful to get me set up for an out-of-state move. I was so glad he worked with me to get a larger vehicle which was definately needed.Susan S.
El cliente no dejó un comentario.Miguel R.
nader was awesome. very kind, helpful, and efficientMichael D.
This is my second time utilizing Santa Cruz Short Stop Uhaul rental, they have always been very professional and friendly. The trucks are clean and well maintained. Thank you for the great experience.David P.
Great Job. Excellent customer serviceMark B.
Easy move thanks to you U-haul.Clay W.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.eric V.
Nadir was great! Uhauls check in app doesn't work (it couldn't read my GPS) so they tried to charge me a return service fee of $20. Nadir fixed the issue for me and was kind in person. Convenient location!Julianne W.
Excellent serviceKeith R.
Truck has transmission problems.Robert F.
Very nice staff, very smooth experience.Christina M.
Everything went well. No problems. Thank you.ELLIOT B.
El cliente no dejó un comentario.JUAN O.
This location stands out among the rest. Exceptional customer service!SCOTT R.
El cliente no dejó un comentario.Stephen J.
Unable to pick my truck up, guilt trip because I was only using it for small amount of miles. Was told there were 12 blankets, only 2 were in the truck and they still charged me for 6.Christopher V.
The mobile check-in process has bugs/issues â€" it would make me log in twice and the app began saying there was "No Network Connection" even though I did have a connection. I would have to close the app and start the process again (which is time-consuming on the phone and in my case, started to eat into rental time).CHRISTIAN G.
Super fast, great location, friendly people all wearing masks!ðŸ™ŒDavid W.
El cliente no dejó un comentario.Pete H.
Fantastic office staff and service. Very professional and kind. GraciasChristine C.
The guys working the counter were very accommodating and provided excellent customer service. Thank you so much to everyone that helped me, you are doing a great job!Christopher S.
not helped unloading the trailer upon return...just directed as to where to leave it.jan J.
El cliente no dejó un comentario.Anup D.
El cliente no dejó un comentario.Elliot B.
Hard to find 2. Was confused which uhaul I made the reservation. Could have used an email with reminder and mapMarshall D.
My experience was excellent. The customer service was friendly and efficient.Joseph M.
El cliente no dejó un comentario.Raymond C.
Purchase vans that have automatic locks... It's difficult to lock up every door manually. Other than that, GREAT!Lavada B.
El cliente no dejó un comentario.Jennifer D.
Great truck and service. Thank you.Rod B.
El cliente no dejó un comentario.Nallely M.
El cliente no dejó un comentario.Paul C.
Vehicle was dirty in the cab and in the cargo area. Would have been nice for both to be cleaner.Mark W.
Everything went smoothly, thank God.Gregory B.
Inform customers that the trailer setting turns on when the truck is turned on. It messes with the driving and makes it harder to go up hills if not towing anything. It's a quick button push to turn off, but if someone doesn't know this, it will make driving hard. But other than that, all good! ¡Gracias!Ciara M.
Excellent staffAlexander R.
I've rented from this location multiple times...always great service!jan J.
El cliente no dejó un comentario.Ragnar A.
There was no exterior signage, we drove around for quite some time. No one answered phone for the entire morning, about 3 hoursCorey N.
15 ft rental was awesome and well maintained with tons of power! Made a 7 hour drive comfortable. Five stars straight up!Jimmie F.
El cliente no dejó un comentario.Andrew H.
Extremely rude customer service the guy that was there talked to me like I was nothing. I will never rent here again and let everyone what horrible service I received not to mention the truck I rented was disgusting and smelled like weed. It was clean and I was shocked they would rent a truck that was so dirty. Use a different location to rent a truck!Stacia V.
El cliente no dejó un comentario.Colin M.
This location was not bad, but U-haul as a whole was horrible. I reserved a 26ft one-way truck 3 months in advance, 30-days prior to my move date, I modified the pick-up date, which apparently put me back to the end of the line. 1 day before my pick up date, I get a call they do not have my truck, but can offer me a 10 ft one-way truck. How that size compares to a 26ft truck us beyond me. The other offer was to drive 3 hours to the town I was moving to, to pick up a truck. And yes I'd be paying for the extra gas. The last resort option was to do a 2-day in-town rental with a 20ft truck. So now I have a smaller truck and have to drive it back to the town where moves from. Oh and don't forget the gas and paying per mile! Since we got the smaller truck, we had to rent another truck (not from u-haul) to get all of our stuff in one trip. U-haul needs to tell you more than the day before that your truck is not available. Get your shit together and get those one-way trucks back to the towns that need them. Thanks for costing me an extra $600! Side note - the employees at this location were great, but corporate sucks! I will never use u-haul again, nor recommend for one-way moving.Ashli P.
Very helpful staff at this location, just excellent service start to finish.Robert O.