Great service. Young man on staff got me in and out quickly. Would recommend this location to others.Daryl I.
Customer Reviews for Santa Cruz Short Stop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Calvin S.
The staff were very professional and helpful! Will definitely recommend to friends and family.Jennifer H.
Staff at the location is amazing. I wish you could, on the website, make the mileage policy clear. I was not aware of the "included mileage" case fro 100/750/3000 miles; I was only aware of the "$20 per day plus mileage" case.Xiaoyao X.
The Owner/Manager of this facility is a very friendly/helpful people person!!! Great attitude!!!!Jeff B.
Great customer service!!Richard L.
Great renting experience! I was very impressed with the brand new van with only 2,500 miles and the flexibility the van offered. Highly recommend this location, very smooth transaction and easy to do business with.Jeffrey C.
El cliente no dejó un comentario.Rodelmer G.
El cliente no dejó un comentario.Bridge K.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Leonard M.
Very friendly staff. They were ready for us and very helpful. Gracias.Lenay P.
El cliente no dejó un comentario.JoseLuis R.
El cliente no dejó un comentario.Dennis C.
El cliente no dejó un comentario.Edwin B.
The guy who runs this location is very friendly and helpful.JOHN W.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.Pat E.
Excellent customer service!Nasario M.
El cliente no dejó un comentario.john B.
We've rented from this location several times. Very professional, friendly and quick.Gordon S.
A somewhat difficult place to get into. Get better directions on how to approach the driveway it's complicatedRICHARD M.
El cliente no dejó un comentario.Ernie C.
Very satisfied with serviceArturo R.
El cliente no dejó un comentario.tim H.
El cliente no dejó un comentario.michel P.
El cliente no dejó un comentario.Aleah K.
Very personable and welcoming.Tracy D.
El cliente no dejó un comentario.Grady R.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Beth K.
All good. The representative who works there is fast and efficient.Kurtis M.
El cliente no dejó un comentario.Ruth K.
Service and trucks were great, just note that the data/internet connectivity is not strong in the back so connect with the app before you arrive. I picked up and dropped off during business hours and the staff was really helpful, though.Siobhan B.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.Chris N.
El cliente no dejó un comentario.Octavio G.
Great experience. The guy at the rental place was super professional and friendly.Matthew W.
El cliente no dejó un comentario.Simon R.
El cliente no dejó un comentario.Michael F.
I was told I could not put on my tow dolly by uhaul when I placed my order. A uhaul employee must put on the tow dolly to ensure it was safe. I was also told it was cost me nothing to have the tow dolly put on. The dealer at Santa Cruz Short Stop, 2871 A Soquel Av, Santa Cruz, CA 95062 said I had to pay him. I told him I was told when I place the order that it would cost me nothing. He said he was giving me a good deal because he should charge me $75 ($81.95 with tax). He would only charge me $50 ($54.63 with tax). I have spoken with other haul dealers and they said I should not have been charged and when I rented the trailer it was NOT on the invoice/contract. I want a refund for $54.63 I admire you for posting them for public viewing.Matthew B.
El cliente no dejó un comentario.karen L.
El cliente no dejó un comentario.Nasario M.
Nothing it was a pleasant experience and the gentleman was very nice .SHARON C.
Good customer service,Rakesh P.
El cliente no dejó un comentario.Sarah G.
El cliente no dejó un comentario.Kelly H.
The guys who work here are very cool and friendly. They make the whole experience pain free and easy. Easiest part of moving!Steven N.
El cliente no dejó un comentario.Stacy B.
Nothing to improve. Whole process was fast and easy. Truck was clean, and the fuel tank was full when I picked it up. I would rent from them again.Dustin M.
Your online booking experience screwed me. I lost $300 to my movers because the trailor I booked with you wasn't available You're a horrible company. You treat your customers horribly. I'm going to write this up on my blog and share it to my audience of 4 million readersSieva K.
The van was very clean and well maintained. Thanks so much for the fast and friendly service!Benjamin A.
El cliente no dejó un comentario.Candice L.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.Deborah L.
Nothing overall Nader was wonderfulJulie B.
This is the best UHAUL provider I've ever had to negotiate with for a rental. I want to thank him for the excellent service that he provides... Thank you Alan BellAlan B.
El cliente no dejó un comentario.Misty D.
El cliente no dejó un comentario.Victoria B.
El cliente no dejó un comentario.Roger I.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Eugene H.
This is the third time I've returned a trailer here. The people at this location are always on top of things. In general, renting a U-Haul today is easier than ever and a really pleasant overall experience.Leo M.
The guys at Santa Cruz Short Stop are great! I've rented trailers there a couple times and they are always super nice and helpful. They explain things very well and get you all ready to go Paul A.
El cliente no dejó un comentario.Jimmy S.
El cliente no dejó un comentario.Diana V.
I was supposed to pick up my truck in Felton on a Saturday morning. Five minutes before picking up the truck I got a call telling me the location was closed due to an emergency. I was informed that I would have to drive to San Jose to pick up my truck and would receive a $50 refund. This inconvenience cost me an extra day off work and a day lost in packing. I opted to pick my truck up in Santa Cruz the following day rather than drive 120 miles round trip in weekend traffic. I honestly don't blame the Felton shop but feel that U-Haul should do more to compensate me. My time is worth more than the $50 dollars they offered me. I also have no complaints with the Soquel U-Haul location. The employee was professional and helpful. I guess costumer service just suck with corporate, and I plan on contact them with my complaint.Galen S.
You need anyway to move shit, go hereMARK C.
Nadar and Thomas are terrific â€¦ they always take care of us. Answering the phone or having voice messaging would be nice â€¦ other than that everything is great! ¡Gracias!L Lee H.
I loved the location and the people working there. My problem was I was instructed that I needed to fill the vehicle after I was done which is obvious. When I got in the vehicle I noticed the gauge did not say full. But I assumed it was of. Well I drove 15 miles total and when I filled it I had to put 5 gallons in. Plus gauge went all the way to the top. Cost me 30 bucks because of prices. I should have pointed it out before leaving and not assuming the gauge was wrongChris E.
This is the best uhaul experience I've had. He has helped me a couple times and has always been extremely nice and helpful. He's made up for all of my other bad uhaul experiences!Samuel E.
We forgot to fill the gas and the guy was very nice about it. And, we left something in the front seat and they got it for us the next day. Customer service was excellent.Claire S.
The person at the Santa Cruz location was excellent. If I lived in the area I would recommend him to others and use him again. The issue I have is with uhaul itself. I reserved a trailer for my move on 3/28. I was supposed to pick it up at the Belmont CA.. location which was a distances from my location. I received a call that late morning that they didn't have the trailer I reserved. I asked the person where was the next location that I could get a trailer that I reserved. She told me there was one in Tracy CA.which. was too far away. I asked if they had a trailer that was a different size available? She told me that there was one in Santq Cruz which was 1 hour and 20 mins. away. When I got there, it wasn't the right type of trailer I needed. The person at the Santa Cruz location was able to accommodate me.Ronald L.
The employees at santa cruz short shortstop are always curteous and helpful.Nasario M.
This guy is really competent and full serviceGrant W.
The customer service at this particular location was top notch. It is rare that I find someone so helpful and personable. I will return to this particular location anytime I need U-Haul and will recommend it to all.Erick H.
Nader was amazing! He made sure everything was clean and hitched the trailer up for me! I didn't Have to lift a finger! He worked with my schedule and made sure i had Nothing to worry aboutdionna W.
My original reservation was made for â€œcontactless pick upâ€, paid in full, from â€œFalcon Group and Double Timeâ€ in Soquel. The vehicle I reserved wasn't available. I called the owner/operator and was told to wait for her to arrive and she would assist me. After two hours of waiting I was rudely greeted and then told my reservation was canceled by the owner. I had to pay for a ride to a different location where several vehicles were available and easily made ready for me. My experience at the original location was the worst example of professionalism I have ever had. Santa Cruz short stop made the transition easy and the service was friendly and professional.Cameron K.
Wonderful, personable service. Willing to work with the changes that are so frequent with moving. I got a vehicle when I needed it and was able to complete my project due to the assistance of the people working. Very different from some other interactions I have had with U-Haul in the past. Glad I tried again.Micha W.
Nothing; location and operator were excellent. Operator was extremely helpful, even during automated check out/inNate G.
El cliente no dejó un comentario.Dmitrii S.
El cliente no dejó un comentario.Christian D.
El cliente no dejó un comentario.Bonny S.
El cliente no dejó un comentario.Joshua H.
In and out so fast. Thank YouWilliam T.
The person there was so friendly and helpful and efficient. Really am happy with the experience â˜ºï¸Regan S.
El cliente no dejó un comentario.Bernardo S.
El cliente no dejó un comentario.Forbes E.
El cliente no dejó un comentario.Jeff N.
El cliente no dejó un comentario.mario M.
Thank you for making pickup and drop off easy and quick. Really appreciate your service today!John D.
The people were friendly and helpful, the equipment was there and clean.Chance T.
The owner(?) was very nice and had me hooked up and out in just a few minutes. When I returned he was there to unhook the trailer and I was off in less than 5 minutes. I appreciate the prompt service.William T.
This location was fantastic. Friendly and extremely fast service. Everything was clean. I would recommend in a second.Justin L.
The location is a bit hard to find if you don't already know where to look and parking is very limited on site and nearby. The staff is very efficient and skilled at creating parking spaces, but I would still recommend being dropped off if at all possible. Overall it was a great experience.Patrick K.
I was still frustrated because I could not "return" my truck because the rental had never officially started for some dumb reason. It was 6:15 so afterhours, I had to pull in where I thought would be best and drop box the keys. It was fine I guess.Sabrina B.
El cliente no dejó un comentario.Miller S.
El cliente no dejó un comentario.Ronald F.
Alex rules!Ian L.
The location is tucked back from the road and I there wasn't a clear sign for drop off. It wasn't until you drove past the auto shop you could see there's a uhaul location.NATALIE C.