This is a great location. Owner is on top of the of everything. If you need a U-Haul this is the spot to get it from.
Keaton Mayer
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best Uhaul in the Bay, California area…
Nicholas GazdagI wish there were a better solution for fueling. It was a hassle to fill the tank. I would likely select a location with a gas station next time.
Conor PorterGreat spot! And friendly assistance by Alex!
Gina RosselleThis U-Haul location is the best location I've ever rented from. Super efficient, helpful, nice professional people. Note, I only recommend the best of the best. So feel free to use this service over any other choices in the area. Just sayin'.
John DickmanNothing
Rodger RichealQuick and easy drop off.
Dave HillThis is the Best UHaul rental that i have ever been to, Customer service is Fantastic, employees are very nice and make things very easy from start to finish. Plus the trucks are super clean and seem brand new while driving.
Nicholas GazdagNothing needed to do, the associate was quick to help me and got me setup for my cross country road trip in no time! He also was incredibly kind.
Syed Mohammad Sh RazaExcellent and easy place to get a u haul. Guy is always very nice and very quick been coming here for years
Philip GriggsKeep up the great work! 👍
Dennis HoughtbyGreat customer service! Will use them again.
Lesal QuitzauThanks
ANDRES LEYVAEveryone was helpful and courteous. Moving is stressful. Anyone who makes it less so is greatly appreciated!
Laura James-BeckhamNothing he was great guy and helped out . 100%
Michael HennickVery well run location and truck was great
Douglass SpilmanDon’t change anything
Daniel PriceExcellent service, great prices, and the owner was above and beyond kind and helpful!!
maura saladoGreat customer service.
Lee DauksaВсё было отлично!!!
Ramil ZhalilovThe gentleman at the front was great. The best U-Haul experience I have ever had.
Steve gerlachShort's u-haul provides great service. They are extremely easy to work with and they are always very helpful. An A++++++
Nathan NewmanNothing. They are the best!
HAROLD CLARKI've used this U-Haul location several times since moving to Santa Cruz and it's always a pleasure! Super nice and helpful staff, and never any issues checking out or returning equipment. It makes me much more willing to do a task that needs a van when I can come to a friendly place to rent one!
Amie BarnesThe facility is very rustic looking and near a gulch.
Srinivasa Chakra PolicherlaNothing. The customer service and experience was excellent.
Tim OHalloranThe owner, I think, who I picked the truck up from in the morning was awesome, friendly and very helpful. The guy who I dropped it off with later that day was just as nice and helpful! Sorry I didn’t get their names. I will recommend this place to all my friends!
Shelley HuxtableAmazing!
Kelli PeacockThe people at this uhaul location are particularly nice and helpful. I would definitely recommend them for anyone needing a uhaul rental.
Daniel GrossThank you are easy dropping off. Take care, Gary.
gary SmithExcellent experience very professional
Timothy Trompeternothing, perfect service
todd ridgwlyMaybe don’t threaten your paying customers with reporting the truck missing/stolen when they have been in communication with U Haul throughout the entire duration if the rental. I had just spoken with customer service who said they added a note to the account that i would return it by 4pm. At 12:30pm, the rental location called and told me i need to return ASAP and how soon can I get it returned. I said by 2pm, probably, as i was waiting for the guy at the donation center to finish pulling every thing out of the truck. He told me “if you don’t have it back by 2pm we will report it as a missing vehicle” I started to explain i was just waiting on the donations guy to finish but the uhaul rep on the phone told me “the deadline is 2pm” and then he just hung up. Totally unnecessary, rude, disrespectful. In the many years I have dealt with uhaul, i have never been treated so badly. Needless to say, I will not be renting again.
Rhiannon HechtQuiet and unassuming location, but the service is beyond compare! Best rental location I have ever visited. Seriously.
John DickmanTom is awesome!!!! Super personable and helpful, made the whole process easy for us while moving during a terrible winter storm.
Kayla OlingerThe U-Haul rep was very friendly and helpful. The truck was ready to go when we arrived.
Jerene DonovanGreat service.
Harriet SegelckeThe gentleman who assisted me was amazing! I had a really shitty day and he made it better!
Lisa SchultisCharged for insurance when indicated that was not wanted, charged multiple times and rude customer service when called to ask for it, very upset about my experience
Jorge Gomez OrtegaExcellent service!
James ZieglerThere was only one clerk working and he was so busy that he never sent a receipt to check me out, so I had to drive back there to make sure it was checked back in because there wasn’t anyone answering the phone.
GAVIN MAYGreat working with the owner! He’s polite; courteous, and professional.
TRUDY VINALPick up in Santa Cruz was easy, smooth and owner was delightful. Drop off in Toledo Oregon was a mess. I had to contact U Haul for the drop off location and was redirected to different location, as the location could not accept the trailer. We had to check ourselves in and do everything at drop off as location was closed. We got charged after hour fees for both the truck and the dolly, but we should not be charged, as we dropped off at 3 pm on Saturday and it's not our fault that the location that WAS open could not take the tow dolly. We request a $40.00 refund for the after hours charges, as it wasn't after hours for the first location.
Scott SpinakThis was an amazing experience, pure professionalism and great customer service!
Jackson LockeVery efficient and friendly
Peter GreenbergThe gentleman who assisted me was super professional and helpful. He took me in a little early and walked me through the entire process. I would go back to him any time.
robert herreraGreat and friendly service. thx mike
Michael BeeThe representative working that day was excellent. Great person to work with.
Lauren MundellThey were really helpful with pick up and drop off. GREAT SERVICE AND STAFF!!!
John SkinnerThis is the best U-haul location we've ever used (and we've used quite a few)! Every employee here is friendly and helpful - there's never any funny business with upselling or claiming damage. It's always quick and easy to pick up and return equipment too! We're so happy to live close to this location and will continue using it whenever we need a truck or van.
Amie BarnesVery easy to drop off.
Forrest RevereVery quick pick up and delivery! The van we rented was just what we needed to help with our local move.
Catherine GideonThanks for nice and speedy service.
Jaakko MellaNothing -- service was above and beyond the cell !
Michael SingerKeep the guy there he was great
Paul MurrayAlex was the best! Great customer service!
alan armijoVery quick drop off and on my way.
Eric AasenVery easy pick up and drop off. Kind staff and great customer service. Appliance dolly was very helpful.
Anna CameronVery smooth and great customer service . Will recommend everyone
Albert TadevosyanThe parking situation was a bit crowded/chaotic but the staff was nice.
Jennifer Meyer