Customer Reviews for Sanders Towing
(U-Haul Neighborhood Dealer)

112 comentarios

344 W Arrow Hwy   San Dimas, CA 91773

(909) 480-3108

Horario

  • Mon–Fri
    8 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(909) 480-3108

344 W Arrow Hwy
San Dimas, CA 91773

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Their staff team extremely helpful and great customer service .

Haydee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULTAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULTAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha L. 
Clasificación:
4.0

The U-Haul app was difficult to use. It took me & a young employee at the automotive shop more than 20 minutes to navigate the site. We tried calling the help line (told it would be 15min on hold) after first being asking for personal phone #s & told I was not validated. The truck was clean inside, but the front grill was full of bugs. The truck was fine, the app was not

Junell C. 
Clasificación:
5.0

Friendly service.

Lori K. 
Clasificación:
5.0

Great experience from start to finish. No recommendations.

Vicki W. 
Clasificación:
5.0

Sanders rocked it. Thank you

Michael S. 
Clasificación:
5.0

Send more trucks to this location

Sultan K. 
Clasificación:
3.0

Did not receive the dolly even though we were charged for it.

Korin R. 
Clasificación:
1.0

I had no code for keybox, was on hold for an hour, no dolly in truck. I was sent to a different location for one only to be told that they didn't have any. I was told I could go to home depot. I ended up giving away my fridge to a neighbor

Gabriela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULTAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Hold on to Gary Smith Senior Area Field Manager He is a very helpful person !!!!!!!!!!

george T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAM R. 
Clasificación:
2.0

The truck's transmission was slipping and nearly killed me driving through the mountains. It would not down shift and it was difficult breaking when it was still in fifth gear. The power steering was not great either.

KARRI DIAN M. 
Clasificación:
3.0

So so, not rude but not friendly.

NANCY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

My experience was perfect

FRANK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda N. 
Clasificación:
3.0

Have a better system in place when communicating the virtual check in process with the family

marcelina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianne B. 
Clasificación:
4.0

No comment

Jaime L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jettie D. 
Clasificación:
4.0

They need more parking spaces

dustin T. 
Clasificación:
5.0

Friendly staff. Clean and well maintained truck.

David M. 
Clasificación:
3.0

It was very convenient to pick up the truck using the app. I wish there were more spots to park though and cleaner signs on where I could and couldn't park. I liked the location because it is very close to where I live.

Lefan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
5.0

Very quick and easy drop off. It went very quick.

robert F. 
Clasificación:
3.0

They have very little parking available and it was all taken. We pulled the uhaul inside the gate and went in to turn in the key- knowing that they would obviously have to move the truck once they got the key. On our way into the office, a rude employee said "Did you park that truck there?" "You can't park there!" He was very rude, and he took the key and moved the truck to where it was actually blocking part of their drive way! I don't see how that was any better. Other than that the check out process was fine and the person in the office was very nice.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
3.0

It was just a drop-off place. There was no one there and I called and was told to put the keys in a box. I didn't realize in advance that it would not be a real U-Haul facility.

NANCY S. 
Clasificación:
5.0

Tami was very nice and thorough. Thank you.

JOHN G. 
Clasificación:
3.0

More parking when dropping off vehicle.

LINDA M. 
Clasificación:
3.0

Put a bigger sine out front

Cathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie P. 
Clasificación:
5.0

EXCELLENT SERVICE!

FLORENCE Q. 
Clasificación:
1.0

It took an hour just to pick up a Dolly that I pre- reserved. I had requested a Utility Dolly at the team of reservation but when I arrived it showed a small one. The poor woman at pick up location had to call. UHAUL SEVERAL TIMES as I waited an hour at Sanders Lock Smith in San Dimas California on Arrow HWY .

Sharon C. 
Clasificación:
3.0

little hole in the wall

luis T. 
Clasificación:
5.0

Great customer service. By far the best uhaul experience.

MICHELLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athena R. 
Clasificación:
1.0

Really, the women that helped me quoted me one price and when checking out charged me an additional $ 40.00 + - at check out and when I asked why so much I only went over 4 miles from what I figured and she said that's what's coming up. She couldn't figure it out until I called the 800 number they told me she charged me for 2 days of rental and basic insurance, really I only had the rental for a max of 4 -5 hours ( and she couldn't figure out why my final bill was so elevated) you need to make sure that your outlet places have the proper training on a periodic basis .

ROBERT R. 
Clasificación:
1.0

too bad

BILL W. 
Clasificación:
5.0

Exceeds expectations! Sanders Lock & Key provided an excellent experience from start to finish. Great customer service, clean new truck and reasonable cost. The only glitch was it took a while to check the truck back in when we returned it, but it was after hours so no big deal.

George E G. 
Clasificación:
2.0

I was quoted one price on the phone and when I arrived to pick up my uhaul the price was over $50 higher. Also they did not have the type of truck I reserved so I had to take a different one

james F. 
Clasificación:
5.0

El cliente no dejó un comentario.

adell P. 
Clasificación:
5.0

it's hard to improve on perfection

john B. 
Clasificación:
3.0

They overcharged me and even after calling and complaining they didn't try to correct the situation.

Ann D. 
Clasificación:
3.0

El cliente no dejó un comentario.

joe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart S. 
Clasificación:
5.0

Sanders Lock and Key is terrific!

Jenny D. 
Clasificación:
5.0

YES THE EQUIPMENT WAS NEW AND WELL MAINTAINED, BUT IT WAS NOT CLEAN !

JOHN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Logan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

cynthida S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AHMAD G. 
Clasificación:
5.0

Good as is.

Jitsunori T. 
Clasificación:
4.0

No improvement needed. My experience very pleasant.

Alicia A. 
Clasificación:
5.0

great sevice

Stephen H. 
Clasificación:
5.0

Quick and painless! Fast and effiecient!

Candida O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE F. 
Clasificación:
5.0

EVERYBODY WAS VERY NICE AND MADE MY RENTAL EASY, NO PROBLEMS, THE VAN WAS NEW AND DROVE GREAT.... THANK YOU.

JOHN N. 
Clasificación:
5.0

Very pleasant experience with Sanders Lock & Key.

TOM D. 
Clasificación:
5.0

Just what we needed. Thanks!

ROBERT T. 
Clasificación:
5.0

Service, equipment, pricing all was very satisfying. Thank you, I will use the service again n recommend others.

FAYE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

Sanders Lock and Key was fantastic. Vehicle was clean and ready to go when I arrived. Took just a few minutes to complete the paperwork and down the road I went.

MARTIN R L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
No se han enviado comentarios para esta ubicación.

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