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Shelda F
Customer Reviews for S&M Business Park & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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sullaiman bEverything was good except I was told a Dollie would be in the truck and it was not.
Melissa WFriendly and clean. Not the most desirable location.
edna tThe truck should of been retired a long time ago. The steering was all over the road and it ran bad.
Jeremiah SMake sure you check your truck thoroughly before leaving the lot! The one they tried to put me in initially had the check engine light illuminated and hardly any gas. This was after having to wait half an hour for them to even be able to help me (and I had a reservation). Despite the fact that I had done the online check-in process and entered all required rental information, I had to re-enter it on site and was denied use of the online sign out of my rental. Not a great way to start an already stressful day!
Michelle CFriendly and helpful.
MARK KBest customer service I have experienced at a uhaul location in my 12years of renting moving trucks.
Will BStaff was extremely helpful
Scott MThe rental guy was very friendly
Kathy CPrompt service, everything available thatI needed.
richard PExcellent and efficient experience.
Jack MAir conditioner vents in truck did not work.
Elizabeth BI was told I wouldn't have to pay anything when returning the gas was were it should've been and returned a day early and still was charged when returned.
Wendle BThis location was great and the staff was so friendly! Thanks!
Brandy CTruck needed wiper fluid. Thick ice build up on windshield, and overhead door frozen shut. But, this was understandable given the recent weather. Employee was very helpful.
Thom MThe woman wasn’t there when we came to pick up. We waited 30 minutes to get the truck.
TARYN CProcess was quick , everything was great !
MICHELE CThis was my first time renting and driving a box truck and the people here were great! Even helped me back out of the lot. I'm sure they half expected me to trash the truck, especially with all the rain that day, but I came back in one piece and overall was very happy with the customer service I recieved!
TYLER GActually give back the money charged for a dolly we never got.
Heather LFriendly staff. All good. Recommended 100%
Hector HDawn & Marc where absolutely amazing to work with patient kind I would definitely go back to this facility!
Sherry ENot charge someone’s card 2 separate times without telling them.
JERICHO TNot much, but when a person is using Contactless Pick-up the Attendant needs to be more informed of the account regarding if there should be a Utility Dolly with a truck. Quite annoying when she acts completely oblivious...
Phillip SFriendly staff professional and very helpful
Sheryl LI reserved a 17 ft truck 2 weeks in advance. Called and confirmed it a week prior. When i got it today they didn't have my 17ft truck. I had to settle for a 15ft truck that was filthy inside, and it blew white smoke out the tail pipes, very loud truck! I didn't even get a discount! So disappointed! Next time I'll get a budget truck!
Michael RThe only problem at this location is that it is hard to get in and out of. The staff was polite and friendly, the young lady that called me on the phone to remind me of my appointment was nice and helpful, If I have moving needs again I will return here.
Steven TMaybe offer a military or AAA discount to ease the stinging price for this old retired guy. My first rental from U-Haul was. 46 years ago. It was a 4x6 trailer that I pulled 750 miles behind a VolkswagenBettle when the Marine Corp transferred me from Quantico to Kansas City. Everything went smooth then and everything went smooth last week. Glad to see U-Haul is still around.
Gary BExcellent customer service.
Patrick VI was very upset. When I booked this U-Haul I went over item by item what we would be hauling and I was assured it was large enough. When they confirmed the rental and pick-up time I again expressed my concerns about the size. Again went over item by item what I was hauling and again I was assured it was large enough! Well we ended up have to load two additional vehicles because there was not enough room!! Very dissatisfied!!!!
Deana VManager on duty the morning I picked up my uhaul was great and i will definitely do business there again and recommend to others that need a uhaul. Thank you
Terry BI had reserved a dolly but this location did not have a dolly. Also, my contract was not adjusted and when I dropped the truck off at the drop-off location, they contacted me to ask me to return the dolly that I did not receive. In the future, make sure the contract is accurate before the customer leaves to prevent problems later.
Heather Rrespect reservation and speed up service
MIKE TI have been a long-term customer of U-Haul (12 plus rentals) in past couple of years. The online confirmed order had changes at the pickup location. New Drop-off location was in system. Had to provide U-haul individual entire new input to rent truck including credit card. In addition, had to provide verification to rental truck by giving a name & number of an individual to call. U-Haul should know my history and loyalty, you had my credit card and Photo ID. This is a turn-off to continue to use U-Haul if required every-time I rental a truck.
Edward PThe truck was extremely unreliable. There were constant engine noises and it was not easy to maintain on the road. The lady was nice, however, and was able to cut a deal on the truck because they didn't have the size I wanted. But, I would not use this location again.
Taylor BThe gentleman that checked us in was very kind and informative.
SANDRA PI think if you have member like her you don't have to do any thing that is what customer coming (best customer service,polite,good attitude)tx
Asma NExcellent service and customer service is best of the best
jagruti pThe receptionist was quite friendly and engaging...
NATE LI keep going back because your associates are EXCELLENT to deal with I recommend this location to everyone I know. keep it up. Thank you all.
Elvira VIt was perfect! Thank you.
LOREN BUpdate your customer service. I work in the hospitality industry and Uhaul's customer service (if you can even call it that) is a joke.
Johanna RThis place is great. Even had a courtesy call to make sure we had the right place based on previous customer experience.
Anson DThe office was very small and cramped. But the woman who helped was nice and competent.
N. NThe location representative was late opening the location. The online check-in doesn't work at this location. I was required to check my own truck.
Michael AVery friendly and Truck was clean and warm and free of snow
Denise PNewer vehicles maybe instruct drivers of lights in bed and mirror adjustments and tilt on steering wheel.
THOMAS SThe overall customer service was "outstanding" !
CAROL L