Comentarios de los clientes para San Luis Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de San Luis Mini Storage

Clasificación general:

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Patrick C.
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El cliente no dejó un comentario.

Romi N.
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Availability of trucks was low, and the guy at the window went out of his way to try and find me a truck.

ramon F.
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Probable the only thing that never the car carrier that I rent just need a little of lubrication on the metal tide Dow everything else is great, All do it be nice to drop off on any location without question ask,. God bless you all.

rob D.
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El cliente no dejó un comentario.

Marvin R.
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El cliente no dejó un comentario.

Douglas P.
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El cliente no dejó un comentario.

Fran W.
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The vehicle was covered in dust/dirt - especially the windows. I was unable to adjust the side mirrors on the truck. When I walked up to the window, the person check people in, was less than friendly. I was supposed to check-in on line but had not done so. My needing their assistance seemed to be a bother. When I returned the truck a few hours later - the return was more professional.

Barry S.
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Three years ago, I moved from San Diego to Santa Maria. I rented a truck and a dolly for my car. On the way up, i noticed one of the wheels wobbling. I turned out that of the five bolts that formerly kept the wheel attached to the trailer, four had broken off. When I tried calling U-Haul, I was repeatedly disconnected. When I tried the app, it wouldn't let me submit the problem. I started describing my predicament on Twitter to @uhaul, someone contacted me and the problem was solved. This time, I picked up the truck and dolly and started my trip. As I was driving someone pulled up next to me and pointed at my trailer. I pulled over and discovered that one of the pins that held the ramp up was missing and the ramp was being dragged along the road. I called and an hour later someone came and installed the pin. He said they were waiting for that pin to be delivered and that dolly shouldn't have been rented. How satisfied do you think I should be with my U-Haul experience?

Stacey K.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Erik H.
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Corporate was also helpful

Jorgen U.
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The location is pretty awful but the staff is great and accommodating. They were very customer oriented. Will come back the next time I have to rent a truck.

Blake B.
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Had to change trucks when renting and the rental contract was messed up. It went from a 24 hour rental to 6 hour and I think I was overcharged.

MARY M.
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Jerry was very organized and efficient.

Douglas C.
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El cliente no dejó un comentario.

ANTHONY L.
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The gentleman met me at the vehicle took the keys and said Thank You. That was it! No checking anything. I left the vehicle with over the gas amount with the dolly and blankets. Would have liked a more thorough check in process and a receipt upon return. He said it wasn't necessary. Other than that everything went smoothly.

CLAUDIO D.
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Thank you very much for an excellent service. I will rent again from this place. The owner is very kind and friendly.

DEBORAH N.
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Steering wheel was sticky and filthy - used 6 wipes to clean it. Assumed it would be clean in these covid days. Windshield wipers were like rags and did not clean even the wiper fluid off. Glad we didn't have rain on our trip. Back latch was very hard to operate; had to keep slamming it for it to finally latch. I was not advised that i needed to bring my own tie-downs and lock to secure the truck for our 4-day rental and interstate travel. Guy at center was rude when I asked about tie-downs: "Read your contract!"

Katie L.
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We reserved our truck online for a Friday pickup, we took time off of work, had paid help arranged, and family rearranged their schedule to be there. We got to the pickup location and our truck was not there. The gentleman who worked there was very nice and helpful and we have no complaints with him. We are however very disappointed in the service from uhaul. We were told there was nothing they could do to get us a truck before the next day. We even broadened what size truck and how far we were willing to go to pick it up. When asked if we could get some type of compensation or discount for all of the trouble we were told no. We lost out on our moving help now due to scheduling conflicts and the fact that we were unable to find alternates on such short notice. Consequently we had to do it all ourselves, despite disability and physical limitations. We understand things happen but some kind of warning or notice would have been appreciated along with some acknowledgment of the problems it caused by way of discount or something of the like.

Richard L.
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Pleasure doing business with them. Guy at the front desk was helpful and nice.

Chrystal H.
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El cliente no dejó un comentario.

James R.
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El cliente no dejó un comentario.

Michael M.
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I reserved for Morro bay. Would be nice if switching locations was more prominent.

Cynthia D.
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El cliente no dejó un comentario.

Daniel O.
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Customer service was bad. I called the uhaul rental place to make sure that the truck was available for pickup about an hour after I was told what time I could pick the truck up and the employee told me in a short, irritable,and rude tone of voice that I was suppose to pick the truck up an hour ago and that he would save it for me for one hour.He continued with the short attitude while I was completing the paper work.

Peter R.
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El cliente no dejó un comentario.

Rob K.
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Good

BILL V.
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El cliente no dejó un comentario.

Megan R.
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I was sent to the wrong location and then sent back to the original location. No one seemed to know which place I was picking up from even though I had the right address in my confirmation email.

Mona B.
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El cliente no dejó un comentario.

Jeremy M.
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Although I dropped after hours, the online process was simple and instructive. The location had an area that I was able to drop near the other trailers. The area was a little tight to maneuver but had no problems.

Joanna S.
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Clean the inside of the windshield Loved that my preferred vehicle was available! Parked in a way that made it super easy for me to drive away (backed in) Thank you!

Maalaea Q.
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I was having a rough couple of days and misunderstood my bill. Thank you for trying to make it right. Appreciate it.

Rick S.
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El cliente no dejó un comentario.

Mike W.
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El cliente no dejó un comentario.

Jennifer D.
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Great service, great availability, convenient location, equipment was new and easy to use. Thanks!

Thomas L.
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Actual location of building had poor signage and behind high chain link fence. Gate was locked, no one answered phone. Two men behind fence & directly in front of building, maybe 40' away having conversation, wasn't sure one was an employee, reluctant to interrupt. Finally I inquired if they knew if the place was open, reply was are you picking up or dropping off. Said dropping off, was told put them in the box. (hadn't seen box was focused on finding correct building, was 15-20' behind me near road) scanned to left & right, asked where is box. Reply was terse & condescending tone " it's the big orange box with the white key on it right behind you". I replied "I got it, thank you' in a like tone and got a very condescending your welcome. Perhaps when he is a senior and in an unfamiliar place someone will talk to him the same way. Hopefully it just a bad day & his disposition has improved.

John W.
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El cliente no dejó un comentario.

Kimberly S.
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El cliente no dejó un comentario.

Elisha F.
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Extremely rude service was told to put on a mask when the attendant wasn't wearing one himself

Thomas J.
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The gentleman working here was great. He was able to get us a small truck rather than using the rather large trailer originally ordered. Worked out great.

William B.
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Everything was great !! No problems !!

mark M.
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El cliente no dejó un comentario.

rick B.
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El cliente no dejó un comentario.

Roberto E.
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The location owner is excellent, but uhaul.com is poor. It took us 2 hours to pickup a reserved truck because of problems with your computer system. I will not use uhaul again if I have any other option.

Bridget Z.
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The vehicle was very clean and the location was excellent for me and the task that I needed to do, however the vehicle seemed like the mechanical timing of the gear shift was not correct. The vehicle seemed to really struggle Shifting to the next higher gear. Further, the uhaul app and the sign in to retrieve the passcode for access to unlock the vehicle was ridiculous and took about 40 minutes which are into the time that I reserved the vehicle. The app doesn't work. There were no employees on site at the early hour that I picked up the vehicle and the toll free number didn't work to reach any one for help. Overall, the process was totally inept and I'll use uhaul again. It was frustrating, time consuming and overall unacceptable to operate a business like this. Uhaul needs to fix this.

Matt S.
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Nothing. You guys rock!

GREGORY G.
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El cliente no dejó un comentario.

Robert T.
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There was an issue with my rental, in that the gas cap was missing on the truck, and I was told about it by the staff. When I asked why they don't replace it I was told "we've asked for one but they haven't sent it yet". When I started the truck the Check Engine light was illuminated so I said I could not take it in this condition since I was driving 300 miles. They were able to give me a different truck with no argument, and I had no issues. As this is a potential safety hazard, I am surprised the company, and the staff, would allow a customer to drive this truck. On the plus side, both trucks were very clean inside and out, and appeared well maintained except for the gas cap issue.

Diane Y.
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Good experience picking up our vehicle.

Doug M.
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Again, self service after hours drop. Worked out fine.

Peter H.
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I was sent the wrong lock box number. The guy at that facility was friendly and assisted me to get the keys.

Thomas R.
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El cliente no dejó un comentario.

Kylee S.
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Make costs of fuel and mileage more transparent! I was under the impression that $0.89 per mile was gonna cover fuel but I had to pay an additional $22.5 dollars for that.

Patrick N.
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El cliente no dejó un comentario.

Dennis C.
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El cliente no dejó un comentario.

Noah F.
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El cliente no dejó un comentario.

Jesse D.
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El cliente no dejó un comentario.

Kevin T.
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El cliente no dejó un comentario.

Sally D.
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El cliente no dejó un comentario.

John K.
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In attempt to make everything automated, the rental was not convenient. There was no explanation as to how I was to pick up the truck. The person that worked at the rental place seamed very put out to have any contact with us.

Donn M.
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The manager of San Luis Mini Storage was super helpful - however the people on the phone I talked to were not (including the "Regional Manager" that called me because the original reservation location didn't get the truck back in time for my rental).

Lisa D.
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Jason was the best. Not sure how you can keep vehicles like that nice? I mean it could be cleaned inside better and maybe the steering wheel not sticky? But overall Jason was super and made it happen!!

JOHN H.
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Your website was not showing location as available. The phone number at this location was picked up in Santa Maria which is in next county. I walked over to this dealer on Prado because I knew he was there. I like the convince of this location but it should be easier to rent truck online.

Rosilyn D.
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The check in process was difficult using the app. It was not able to find my location. My settings were on; however I had to log in to the general Uhaul website and find my reservation vs the text I received to access my reservation

Miguel D.
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El cliente no dejó un comentario.

eamon M.
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Get the owner a personality.

Agustin M.
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Thanks for everything!

James W.
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Check-in on the app is very difficult to use, Not intuitive.

Barron B.
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El cliente no dejó un comentario.

Stan F.
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El cliente no dejó un comentario.

Stacey K.
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Have more 20' trucks available. It's a huge difference going from 15' to 26'.

paul M.
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El cliente no dejó un comentario.

Randy M.
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They have very little equipment and not the guy in the morning but the guy in the afternoon is not a very nice man he's very rude unprofessional and if I didn't write there I would never rent there again because of that guy

Linda A.
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Location is lacking parking for customers.

Callum R.
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Desk customer service agent was very helpful despite having to deal with a rude and obnoxiously demanding customer who shoved her way in front of us, lol. He made sure everything was hooked up correctly and that we had all the necessary paperwork and instructions for how to drop off in our destination city. Polite, funny, and professional. Made our 9am pick up very pleasant.

Shane R.
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El cliente no dejó un comentario.

JOHN W.
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The equipment was defective and removed from service upon return.

Geoff S.
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Great to work with!

Jeff K.
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El cliente no dejó un comentario.

Cynthia D.
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I had a lot of issues with the app and when I called the original place were I wanted to rent from she said it was not available so she put it through for me and she entered the wrong date. I contact the San Luis Obispo location and he took care of it for me. I had a lot of issues with the self check in on the app as well. I ended up just going in . The app needs some work

Brandon R.
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El cliente no dejó un comentario.

Carolyn M.
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Very friendly. Easy pick up and drop off. I couldn't ask for a better uhaul experience.

Casie C.
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Awful customer service. Employee was rude, combative and condescending. Once he figured out he was in the wrong...he apologized. Will not be going back.

Craig L.
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El cliente no dejó un comentario.

Lisa G.
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El cliente no dejó un comentario.

alissa T.
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El cliente no dejó un comentario.

William P.
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Truck had an exhaust leak on the passenger side. Smelled of smoke but what can you do. Truck performed perfectly.

Steven S.
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El cliente no dejó un comentario.

Penelope P.
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El cliente no dejó un comentario.

Jack W.
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Great service! Great person!

David S.
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El cliente no dejó un comentario.

Jack W.
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Great service!

Louis H.
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El cliente no dejó un comentario.

Amanda B.
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Worst experience ever! Made a reservation to pick up a truck and used the service where u pick it up using my phone. Got to the place and when it came time to get my keys, it instructed me to go into the office. Turns out the office was closed, but Uhaul had already charged me! Took me an hour and a half on the phone with a representative before they sent me to another location. Then the ramp got jammed on the truck. Took us 30 mins and 5 men to get it to go back in. When I went to return the truck they still had the original location on my reservation and it kept saying it was going to charge me an additional fee for dropping it off somewhere different. Called uhaul and was left on hold for an hour and 25 minutes before I hung up. Total rip off. Only had the truck 3 hrs and cost me $100! They should have given me a discount or refund with all the hassle I went thru. Plus I was moving and it made the whole experience horrible.

Larry S.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Scott S.
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A very good Uhaul pick up location, clean and great service.

Anne P.
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El cliente no dejó un comentario.

Lemuel K.
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everything's fine, just hope they respinse to calls or answer calls. but everything's ok

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