El cliente no dejó un comentario.Michael S.
Customer Reviews for San Luis Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RONALD D.
Jason is a pleasure to work with. He is efficient, knowledgeable, and hardworking. The bonus is that he insists everyone wears their masks; it is a safe place to do business.TIM B.
El cliente no dejó un comentario.Jennifer F.
The gas gauge reading on the contract did not match the actual reading in the truck (there was less gas in the truck than noted on the contract). The situation was resolved but easily could have been missed. Also, the app to confirm the equipment return didn't work despite changing the settings on my phone. I'm trusting the representative who said I wouldn't be charged $20 for not doing the on line equipment return. Both employees I talked to were helpful and friendly in resolving these issues.Donna H.
El cliente no dejó un comentario.Oscar T.
El cliente no dejó un comentario.George M.
The system for check in 24/7 didn't work correctly. But check out for return went great.Angela G.
El cliente no dejó un comentario.Stanley B.
El cliente no dejó un comentario.Donald P.
Not easily marked on where to go for Truck Renal office.Jeff M.
Thanks to some awesome customer service, I got exactly the right equipment and it couldn't have worked out better.dOUG F.
El cliente no dejó un comentario.Ron H.
Nothing - check in was quick and smooth. The service person was friendly and helpful.Jack R.
El cliente no dejó un comentario.Randy R.
El cliente no dejó un comentario.niko R.
El cliente no dejó un comentario.David K.
Though the location of the rental facility is quite good, the truck was as far from clean as you can get (inside and out) and definitely could have used some maintenance. It's hard to strap furniture to broken tie-rails / broken cup holders / tires out of balance, etc. I won't blame this on the location - it's U haul's responsibility. Forget the location, I won't recommend U haul to a friend.James O.
had difficulty with the phone checkout. There's a glitch with safari browser. Had to contact customer service that morning and took about an hour to get it doneVictor P.
El cliente no dejó un comentario.Loren S.
It was amazing. The experience was easy and customer service top notch. Thank you so much.Daniel K.
El cliente no dejó un comentario.Mark M.
Great uhaul operator. Efficient.Brian S.
The gentleman, at U Haul, that gave us the best customer ever... wish I could mention him by name ... EXCELLENT!Mattie M.
The rental had this pot-like smell that I complained about, they sprayed something in there to hopefully get rid of it. Unfortunately it didn't work. As I started to load the truck, the smell made me ill. I called the rental place and the manager was to call me, no one did. I returned the truck since it was useless to me for my move. I returned to the rental place the next day to return the blankets and was told I was charge for them for not returning. I also found out the manager didn't want to help me with exchanging the truck with help moving the contents. I will not recommend this place. Worse experience ever. I hope I get every penny back or not get charged at all!MaryAnne D.
Cup holders on dash were filthy & slimey- did not want to put drink or cell phone there-obviously never cleaned. Looked like someone spilled a soda & left it !Stephen S.
Jason is excellent... extremely helpful and knowledgeable.Matthew M.
it was good . no complaintsMichael B.
El cliente no dejó un comentario.Radu P.
El cliente no dejó un comentario.Bradley L.
Nothing. Everything was great! The representative was knowledgeable and helpful.Darla O.
El cliente no dejó un comentario.Allison R.
El cliente no dejó un comentario.Jeffrey W.
The employee who was on duty did a excellent job of helping me find a receiver I could purchase close by. I had left my receiver at home by accident. My window for the trailer was short and I could not have made it happen without his help.. I wish I knew his name.Jon L.
Below shows my reservation number in advance, but received a female call shy 1 day before 1/30/21 of my CONFIRMED reservation and told 10' truck was NOT available and only pick up at 4:30 PM, which I won't have enough time to fully utilize it main purpose as it gets dark early. So I ended up with pick up BP 2127C which had to raise against time as someone RESERVED at 9 AM the following day. Also on furniture pads, my apologies as I thought at my disposal. I used one 1 and returned all 6 pads back the same day in AM when I received a call from U-Haul. By the way, the guy at 445 Prada Rd, SLO, CA 93401, was very helpful and grateful for that. Thank you very much for the convenience of U-Haul rentals which I highly recommended and appreciated. Thumbs Up! Rental Equipment Reservation #: 22440351 Pick Up Location: Erickson Automotive Specialties 2923 S Higuera St San Luis Obispo, CA 93401 Date & Time: Saturday, January 30, 2021 at 6:30 AM Drop Off Location: Erickson Automotive Specialties 2923 S Higuera St San Luis Obispo, CA 93401 Date & Time: Saturday, January 30, 2021 at 2:30 PM Rental Period: 8 hours Equipment: 10' Truck Antonio MafnasAntonio M.
Everything was already excellentRobert G.
El cliente no dejó un comentario.Jessica G.
James was great at this location. The issue was the first place on my contract would not take the van. They said they hadn't taken a vehicle that size for months. They recommended San Luis Mini Storage which worked out. Overall the U-Haul experience was much worse than years past.TIMOTHY P.
i returned equipment after operating hours so I had to hunt around a little to find a drop box for key.Bennie L.
El cliente no dejó un comentario.Michele W.
El cliente no dejó un comentario.sean L.
Thank you for making my experience so easy and reliable. I will definitely be using this location again. Also thank you for the call when the truck was back and ready to be usedDavid H.
El cliente no dejó un comentario.Julie H.
For my experience, it was perfect. Respectfully yours, Michael B. From Cambria, CA to Belen, NMMichael B.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.jasmin H.
The only huge complaint I have is that even with putting the exact Amount of gas the paperwork has suggested us to do we still got charged 25$ and some change and a fee pretty upsetting to get double charged.Cora G.
El cliente no dejó un comentario.KEITH B.
El cliente no dejó un comentario.CORYKRISCHEN LEE L.
The person was not very nice! I checked the oil and it was Very black!ANDY M.
The gentleman working at San Luis Mini Storage was was friendly and helpful. Zero complaints with him. The online check in was bad though. When I filled out all the info online including a picture of my face and the front and back of my driver's license. It told me I needed a secondary form of ID on top of that like a passport (who carries that with them?). I selected call a secondary contact and gave them my girlfriend's cell number. She was at home and didn't pickup because it came up as an unknown number and then when I asked a U-Haul customer service person to try calling her back they never replied and then the chat session "timed out" and it kicked me out. I tried to check out at the office but the secondary ID thing was giving him some issues as well. He eventually got a U-Haul rep to fix it. I was supposed to pickup the truck at 11am and it took 30 minutes just to sort that all out while movers we're waiting for me to get there. As I said, no complaints towards San Luis Mini Storage but this is probably the last time I'll use U-Haul.Kieran Z.
El cliente no dejó un comentario.Bibi F.
El cliente no dejó un comentario.Jason V.
El cliente no dejó un comentario.Patrick C.
Availability of trucks was low, and the guy at the window went out of his way to try and find me a truck.Romi N.
Probable the only thing that never the car carrier that I rent just need a little of lubrication on the metal tide Dow everything else is great, All do it be nice to drop off on any location without question ask,. God bless you all.ramon F.
El cliente no dejó un comentario.rob D.
El cliente no dejó un comentario.Marvin R.
El cliente no dejó un comentario.Douglas P.
The vehicle was covered in dust/dirt - especially the windows. I was unable to adjust the side mirrors on the truck. When I walked up to the window, the person check people in, was less than friendly. I was supposed to check-in on line but had not done so. My needing their assistance seemed to be a bother. When I returned the truck a few hours later - the return was more professional.Fran W.
Three years ago, I moved from San Diego to Santa Maria. I rented a truck and a dolly for my car. On the way up, i noticed one of the wheels wobbling. I turned out that of the five bolts that formerly kept the wheel attached to the trailer, four had broken off. When I tried calling U-Haul, I was repeatedly disconnected. When I tried the app, it wouldn't let me submit the problem. I started describing my predicament on Twitter to @uhaul, someone contacted me and the problem was solved. This time, I picked up the truck and dolly and started my trip. As I was driving someone pulled up next to me and pointed at my trailer. I pulled over and discovered that one of the pins that held the ramp up was missing and the ramp was being dragged along the road. I called and an hour later someone came and installed the pin. He said they were waiting for that pin to be delivered and that dolly shouldn't have been rented. How satisfied do you think I should be with my U-Haul experience?Barry S.
El cliente no dejó un comentario.Stacey K.
El cliente no dejó un comentario.William S.
Corporate was also helpfulErik H.
The location is pretty awful but the staff is great and accommodating. They were very customer oriented. Will come back the next time I have to rent a truck.Jorgen U.
Had to change trucks when renting and the rental contract was messed up. It went from a 24 hour rental to 6 hour and I think I was overcharged.Blake B.
Jerry was very organized and efficient.MARY M.
El cliente no dejó un comentario.Douglas C.
The gentleman met me at the vehicle took the keys and said Thank You. That was it! No checking anything. I left the vehicle with over the gas amount with the dolly and blankets. Would have liked a more thorough check in process and a receipt upon return. He said it wasn't necessary. Other than that everything went smoothly.ANTHONY L.
Thank you very much for an excellent service. I will rent again from this place. The owner is very kind and friendly.CLAUDIO D.
Steering wheel was sticky and filthy - used 6 wipes to clean it. Assumed it would be clean in these covid days. Windshield wipers were like rags and did not clean even the wiper fluid off. Glad we didn't have rain on our trip. Back latch was very hard to operate; had to keep slamming it for it to finally latch. I was not advised that i needed to bring my own tie-downs and lock to secure the truck for our 4-day rental and interstate travel. Guy at center was rude when I asked about tie-downs: "Read your contract!"DEBORAH N.
We reserved our truck online for a Friday pickup, we took time off of work, had paid help arranged, and family rearranged their schedule to be there. We got to the pickup location and our truck was not there. The gentleman who worked there was very nice and helpful and we have no complaints with him. We are however very disappointed in the service from uhaul. We were told there was nothing they could do to get us a truck before the next day. We even broadened what size truck and how far we were willing to go to pick it up. When asked if we could get some type of compensation or discount for all of the trouble we were told no. We lost out on our moving help now due to scheduling conflicts and the fact that we were unable to find alternates on such short notice. Consequently we had to do it all ourselves, despite disability and physical limitations. We understand things happen but some kind of warning or notice would have been appreciated along with some acknowledgment of the problems it caused by way of discount or something of the like.Katie L.
Pleasure doing business with them. Guy at the front desk was helpful and nice.Richard L.
El cliente no dejó un comentario.Chrystal H.
El cliente no dejó un comentario.James R.
I reserved for Morro bay. Would be nice if switching locations was more prominent.Michael M.
El cliente no dejó un comentario.Cynthia D.
Customer service was bad. I called the uhaul rental place to make sure that the truck was available for pickup about an hour after I was told what time I could pick the truck up and the employee told me in a short, irritable,and rude tone of voice that I was suppose to pick the truck up an hour ago and that he would save it for me for one hour.He continued with the short attitude while I was completing the paper work.Daniel O.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.BILL V.
I was sent to the wrong location and then sent back to the original location. No one seemed to know which place I was picking up from even though I had the right address in my confirmation email.Megan R.
El cliente no dejó un comentario.Mona B.
Although I dropped after hours, the online process was simple and instructive. The location had an area that I was able to drop near the other trailers. The area was a little tight to maneuver but had no problems.Jeremy M.
Clean the inside of the windshield Loved that my preferred vehicle was available! Parked in a way that made it super easy for me to drive away (backed in) Thank you!Joanna S.
I was having a rough couple of days and misunderstood my bill. Thank you for trying to make it right. Appreciate it.Maalaea Q.
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.Mike W.
Great service, great availability, convenient location, equipment was new and easy to use. ¡Gracias!Jennifer D.
Actual location of building had poor signage and behind high chain link fence. Gate was locked, no one answered phone. Two men behind fence & directly in front of building, maybe 40' away having conversation, wasn't sure one was an employee, reluctant to interrupt. Finally I inquired if they knew if the place was open, reply was are you picking up or dropping off. Said dropping off, was told put them in the box. (hadn't seen box was focused on finding correct building, was 15-20' behind me near road) scanned to left & right, asked where is box. Reply was terse & condescending tone " it's the big orange box with the white key on it right behind you". I replied "I got it, thank you' in a like tone and got a very condescending your welcome. Perhaps when he is a senior and in an unfamiliar place someone will talk to him the same way. Hopefully it just a bad day & his disposition has improved.Thomas L.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Kimberly S.
Extremely rude service was told to put on a mask when the attendant wasn't wearing one himselfElisha F.
The gentleman working here was great. He was able to get us a small truck rather than using the rather large trailer originally ordered. Worked out great.Thomas J.
Everything was great !! No problems !!William B.
El cliente no dejó un comentario.mark M.
El cliente no dejó un comentario.rick B.
The location owner is excellent, but uhaul.com is poor. It took us 2 hours to pickup a reserved truck because of problems with your computer system. I will not use uhaul again if I have any other option.Roberto E.