Customer Reviews for San Gabriel Self Storage
(Distribuidor de U-Haul del vecindario)

823 comentarios

126 E Las Tunas Dr   San Gabriel, CA 91776
(E of Del Mar next to Bank of America U-Haul office in rear of building)

(626) 292-7243

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: 8:30 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 292-7243

126 E Las Tunas Dr
San Gabriel, CA 91776
(E of Del Mar next to Bank of America U-Haul office in rear of building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: 8:30 a. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The customer assistant on that day was excellent. She went above and beyond my expectations. The dolly that I had reserved was not available and she made sure that I was able to acquire one from another nearby location. Highly recommend this location.

CARLOS C. 
Clasificación:
5.0

Manny was great. I would definitely come back and recommend this store.

JOHN M. 
Clasificación:
5.0

The gentleman did an outstanding job

ANGELO G. 
Clasificación:
1.0

El cliente no dejó un comentario.

VICTOR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEKY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moses M. 
Clasificación:
5.0

Excellent customer service.

OFELIA M. 
Clasificación:
5.0

I have been a customer for many years. Always friendly customer service at this location. Have never been disappointed. RIP -Remberto.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
4.0

You should notify customers more than 15 minutes before their pick up time that the truck reserved is not available. Luckily I only had to wait until 9:30am for a smaller truck than reserved. However, the smaller truck meant two trips which meant paying more for mileage

SOCORRO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOCORRO V. 
Clasificación:
5.0

The app mentions a drop box, but this location uses a lockbox. There verbiage was confusion. Not the locations fault though. The app needs to be contextual.

Skyy G. 
Clasificación:
1.0

The lock on the uhaul didn't work. It pulled open with a light tug (no key inserted). The truck had an outrageous amount of damage that was not marked. I was concerned I would be charged for damage that I didn't create. It was nearly impossible to note and picture all the damage. The inside of the truck was disgusting. Trash and dirt were everywhere. The back of the truck was covered in dirt (appeared to be potting soil or something similar). And uhaul has the audacity to remind me to return the truck in clean condition so I'm not charged. I will dispute any and all charges regarding the cleanliness of this vehicle.

BRIAN R. 
Clasificación:
1.0

Make sure you have a representative Their when customers arrive to pick up or drop off. Both times i had to wait atleast 20 minutes for someone to open the door. Drop off i waited 28 minutes for someone to come and attend me. The representative didn't even inspect the truck when i dropped it off. She just said oh you will get paper work via email

JESUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLIE G. 
Clasificación:
5.0

Steering wheel was a bit sticky.

Timothy L. 
Clasificación:
5.0

Outstanding customer service

Ramon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

i never received my receipt...

CHRISTINA B. 
Clasificación:
1.0

I thought that everything was complete when we left the U-Haul place I was lead to believe that everything was in the truck the hatch was open when we arrive at our location when I looked there was no Dolly not blankets. When I came back I told the person that was working there he told me that there was nothing he can do to deduct to refund the money? I asked if he can do a discount and pretty much blew me off on that. To me it seemed he was the only one working there and didn't have enough help but that's no excuse you are running a business and your supposed to make sure that everything I ordered is there or walk me out to see if everything is all good. My number is 626 394 1699 I would appreciate a call and a refund for how this was handled. Regards John Bebout

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUN L. 
Clasificación:
4.0

I did filled up gas but had to drive to return the truck so it's little less then when I'd picked up the truck and I'd returned the truck 2 days early and He still charged me $50 for gas. That's not right. I'll just won't rent from Uhaul again.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

I originally reserved a van 3 days in advance in Alhambra. They didn't have any so customer service sent me to San Gabriel. They should have moved the van if they knew it wouldn't be there.

GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
4.0

He was very friendly!!

Laura P. 
Clasificación:
3.0

Dirty windshield Near empty fuel tank (under 1/4)

MARCUS M. 
Clasificación:
5.0

uHaul 15' truck had not been properly cleaned on the interior or exterior prior to my use. Visible dust and dirt on the dashboard, knobs, and sticky inside cupholders. Exterior of the vehicle was also very dirty and the truck was beat-up and damaged from previous use. At a minimum, interior of the truck should be thoroughly cleaned between rentals.

MICHAEL W. 
Clasificación:
3.0

It was very clean.

REVYLEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HUMPHREY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Clearly label areas OK for customer parking.

ANGELINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hieng J. 
Clasificación:
5.0

Staff are very nice. Patient and warm-hearted. Great experience!

ZHIMIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
3.0

The vehicle i rented a 10' foot truck, it was filled with marjuana oder. Windshield was low visibility due to the rental prior ? Over all good location for pick up purpose, service is average.

Bryan S. 
Clasificación:
2.0

NEEDED A TRUCK AND CAR DOLLY FOR WHITTIER, CA, THE CLOSES U HALL WAS PICO RIVERS, CA, JUST WAS ABOUT TO TURN INTO THE U HAUL, GOT A CALL SAYING MY TRUCK WONT BE THIER TIL 2 PM, BUT THE NEXT PLACE WAS SAN GABRIL,,, GOT TO SAN GABRIL NO CAR DOLLY, SO HAD TO LEAVE MY CAR AT SAN GABRIL TAKE THE U HAUL TRUCK BACK TO PICO RIVERS TO GET A CAR DOLLY THEN GOT BACK TO SAN GABRIL TO GET MY CAR THEN TO WHITTIER, THE PICO REIVER WAS GOING TO CARGE MY OVER 100 BUCKS WHEN I WAS QUATED 75,00 FOR THE DOLLY,,, HAVE NOT GOTEN THE FULL CARGES ON MY CC YET... JUST POOR SERVICE FOR ME ON THIS TRIP..

DOUGLAS KEITH S. 
Clasificación:
5.0

The gentleman behind the counter was very helpful and knowledgeable

ALFREDO M. 
Clasificación:
1.0

When the office is supposedly open, it should be open! I've waited 20mn in front of a locked door because nobody was there…

BRUNO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

They open at 8:30 am not 8 am as Uhaul states. There is no cell check in

IVONNE M. 
Clasificación:
5.0

Excessives noises under the truck

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

Keyla and eduardo helped me reserve a truck on thursday for friday pick up. They are easy to talk to, friendly and listen and explain whatever concerns you may have which is amazing. The process was easy. Picked up the keys on friday 4:30pm, actually left the truck in there cos i dont have parking around my place. Picked up the truck saturday 7am. Returned it by 3pm. You can actually pick up the truck anytime on your 24hr window (mine was friday 4:30 to saturday 4:30) there's another guy who works there that helped out on my checkout i forgot to ask his name, and he was very helpful also. Tldr: keyla, eduardo and the other guy was very nice and helpful.

ROBINPAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

XING X. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALONDRA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA R. 
Clasificación:
5.0

Excel customer service, the young lady (representative) at the front desk was super friendly!

DAVUD C. 
Clasificación:
5.0

No need for improvements everything was perfect

WILLIAM A. 
Clasificación:
4.0

Post a big sign outside on the street, saying "Truck Return Here." The driveway for the return lot was not clear from the street.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel L. 
Clasificación:
5.0

Excellent customer service. Very friendly and attentive to the customers needs. Dealt with both individuals and both were equally great.

LOUIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAISHAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FENG Y. 
Clasificación:
5.0

There was wait time people and service excellent

RoseMarie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN W. 
Clasificación:
5.0

Very friendly and professional staff. Fast service. Easy and pleasant. will use again soon.

TANYA L. 
Clasificación:
5.0

They provided great customer service and the vehicle was clean.

NANCY J. 
Clasificación:
5.0

I over filled the gas tank, and no was because use too much, was because the gas gauge does not work properly, so I looking for some reimbursement but doesn't apply for return money if you put gas, but if you don't return the gas like it was, 5 for each gallon plus 30 for another fee. For the next time, fill up the full tank and no problems. Gracias.

CESAR G. 
Clasificación:
5.0

Good services great customer service!

Melodee L. 
Clasificación:
4.0

The gentleman at the counter was very helpful.

Alejandro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NHAT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaiden J. 
Clasificación:
5.0

Same as above.

SIRINO P. 
Clasificación:
5.0

Just keep it up!

EUSEBIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WEIWEN C. 
Clasificación:
5.0

I have a HUGE issue with the overall experience of renting this vehicle. The pickup location and their staff were superb. The corporate office and other people I talked to during the process of extending the contract were absolutely horrible and the issue has forced me to turn this matter over to my family attorney. For further details call 6262303137

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Person assisting me was very helpful. Thank you!

KENNETH T. 
Clasificación:
5.0

Great customer service!!!

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINCHENG D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Install BIg Sign- UHAUL Pointing to the office to be clearly visible.....

AMANDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANA G. 
Clasificación:
4.0

Only thing I would recommend is to clean wipe and sanitize the inside of the vans/trucks....

JENNIFER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
5.0

U-haul San Gabriel,always the best service

JOSE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

The best

Eduardo S. 
Clasificación:
1.0

Absolutely the worst experience ever. Will never ever choose U Hual again. Called the corporate line, spoke to Laura who was Absolutely unhelpful, non understanding, overall poor customer service. The man at the actual site was fine, it wasnt his fault. Laura is the one who made the whole experience terrible.

SERENA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

my name is Luis with fast movers I've been doing moving with u-haul for the last 20 years,, the u-haul in San Gabriel is one of the best in Los Angeles fast mover have over 5000 jobs withu-haul.moving.help.com,

JOSE R. 
No se han enviado comentarios para esta ubicación.

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