Customer did not leave a comment.CARLOS B.
Customer Reviews for San Gabriel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You should notify customers more than 15 minutes before their pick up time that the truck reserved is not available. Luckily I only had to wait until 9:30am for a smaller truck than reserved. However, the smaller truck meant two trips which meant paying more for mileageSOCORRO V.
Customer did not leave a comment.JOHNNY C.
Customer did not leave a comment.SOCORRO V.
The app mentions a drop box, but this location uses a lockbox. There verbiage was confusion. Not the locations fault though. The app needs to be contextual.Skyy G.
The lock on the uhaul didn't work. It pulled open with a light tug (no key inserted). The truck had an outrageous amount of damage that was not marked. I was concerned I would be charged for damage that I didn't create. It was nearly impossible to note and picture all the damage. The inside of the truck was disgusting. Trash and dirt were everywhere. The back of the truck was covered in dirt (appeared to be potting soil or something similar). And uhaul has the audacity to remind me to return the truck in clean condition so I'm not charged. I will dispute any and all charges regarding the cleanliness of this vehicle.BRIAN R.
Make sure you have a representative Their when customers arrive to pick up or drop off. Both times i had to wait atleast 20 minutes for someone to open the door. Drop off i waited 28 minutes for someone to come and attend me. The representative didn't even inspect the truck when i dropped it off. She just said oh you will get paper work via emailJESUS A.
Customer did not leave a comment.EDUARDO S.
Customer did not leave a comment.CHARLIE G.
Steering wheel was a bit sticky.Timothy L.
Outstanding customer serviceRamon B.
Customer did not leave a comment.HEND G.
Customer did not leave a comment.ANTHONY S.
i never received my receipt...CHRISTINA B.
I thought that everything was complete when we left the U-Haul place I was lead to believe that everything was in the truck the hatch was open when we arrive at our location when I looked there was no Dolly not blankets. When I came back I told the person that was working there he told me that there was nothing he can do to deduct to refund the money? I asked if he can do a discount and pretty much blew me off on that. To me it seemed he was the only one working there and didn't have enough help but that's no excuse you are running a business and your supposed to make sure that everything I ordered is there or walk me out to see if everything is all good. My number is 626 394 1699 I would appreciate a call and a refund for how this was handled. Regards John BeboutJohn B.
Customer did not leave a comment.GREG D.
Customer did not leave a comment.Mario R.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.Vincent T.
Customer did not leave a comment.JUN L.
I did filled up gas but had to drive to return the truck so it's little less then when I'd picked up the truck and I'd returned the truck 2 days early and He still charged me $50 for gas. That's not right. I'll just won't rent from Uhaul again.Michelle R.
Customer did not leave a comment.ROBERT G.
I originally reserved a van 3 days in advance in Alhambra. They didn't have any so customer service sent me to San Gabriel. They should have moved the van if they knew it wouldn't be there.GERALD F.
Customer did not leave a comment.CASEY S.
Customer did not leave a comment.JAMES B.
He was very friendly!!Laura P.
Dirty windshield Near empty fuel tank (under 1/4)MARCUS M.
uHaul 15' truck had not been properly cleaned on the interior or exterior prior to my use. Visible dust and dirt on the dashboard, knobs, and sticky inside cupholders. Exterior of the vehicle was also very dirty and the truck was beat-up and damaged from previous use. At a minimum, interior of the truck should be thoroughly cleaned between rentals.MICHAEL W.
It was very clean.REVYLEE P.
Customer did not leave a comment.IAN D.
Customer did not leave a comment.DONALD R.
Customer did not leave a comment.DEXIN H.
Customer did not leave a comment.HUMPHREY S.
Customer did not leave a comment.KEVIN M.
Clearly label areas OK for customer parking.ANGELINA C.
Customer did not leave a comment.Ian D.
Customer did not leave a comment.WAI C.
Customer did not leave a comment.Hieng J.
Staff are very nice. Patient and warm-hearted. Great experience!ZHIMIN P.
Customer did not leave a comment.Jose M.
The vehicle i rented a 10' foot truck, it was filled with marjuana oder. Windshield was low visibility due to the rental prior ? Over all good location for pick up purpose, service is average.Bryan S.
NEEDED A TRUCK AND CAR DOLLY FOR WHITTIER, CA, THE CLOSES U HALL WAS PICO RIVERS, CA, JUST WAS ABOUT TO TURN INTO THE U HAUL, GOT A CALL SAYING MY TRUCK WONT BE THIER TIL 2 PM, BUT THE NEXT PLACE WAS SAN GABRIL,,, GOT TO SAN GABRIL NO CAR DOLLY, SO HAD TO LEAVE MY CAR AT SAN GABRIL TAKE THE U HAUL TRUCK BACK TO PICO RIVERS TO GET A CAR DOLLY THEN GOT BACK TO SAN GABRIL TO GET MY CAR THEN TO WHITTIER, THE PICO REIVER WAS GOING TO CARGE MY OVER 100 BUCKS WHEN I WAS QUATED 75,00 FOR THE DOLLY,,, HAVE NOT GOTEN THE FULL CARGES ON MY CC YET... JUST POOR SERVICE FOR ME ON THIS TRIP..DOUGLAS KEITH S.
The gentleman behind the counter was very helpful and knowledgeableALFREDO M.
When the office is supposedly open, it should be open! I've waited 20mn in front of a locked door because nobody was thereâ€¦BRUNO P.
Customer did not leave a comment.Steve S.
They open at 8:30 am not 8 am as Uhaul states. There is no cell check inIVONNE M.
Excessives noises under the truckLUIS G.
Customer did not leave a comment.Chris J.
Customer did not leave a comment.Michelle P.
Keyla and eduardo helped me reserve a truck on thursday for friday pick up. They are easy to talk to, friendly and listen and explain whatever concerns you may have which is amazing. The process was easy. Picked up the keys on friday 4:30pm, actually left the truck in there cos i dont have parking around my place. Picked up the truck saturday 7am. Returned it by 3pm. You can actually pick up the truck anytime on your 24hr window (mine was friday 4:30 to saturday 4:30) there's another guy who works there that helped out on my checkout i forgot to ask his name, and he was very helpful also. Tldr: keyla, eduardo and the other guy was very nice and helpful.ROBINPAUL D.
Customer did not leave a comment.XING X.
Customer did not leave a comment.ALONDRA N.
Customer did not leave a comment.PATRICIA R.
Excel customer service, the young lady (representative) at the front desk was super friendly!DAVUD C.
No need for improvements everything was perfectWILLIAM A.
Post a big sign outside on the street, saying "Truck Return Here." The driveway for the return lot was not clear from the street.Daniel B.
Customer did not leave a comment.Manuel L.
Excellent customer service. Very friendly and attentive to the customers needs. Dealt with both individuals and both were equally great.LOUIS O.
Customer did not leave a comment.GUILLERMO L.
Customer did not leave a comment.WAISHAN K.
Customer did not leave a comment.FENG Y.
There was wait time people and service excellentRoseMarie R.
Customer did not leave a comment.BRIAN W.
Very friendly and professional staff. Fast service. Easy and pleasant. will use again soon.TANYA L.
They provided great customer service and the vehicle was clean.NANCY J.
I over filled the gas tank, and no was because use too much, was because the gas gauge does not work properly, so I looking for some reimbursement but doesn't apply for return money if you put gas, but if you don't return the gas like it was, 5 for each gallon plus 30 for another fee. For the next time, fill up the full tank and no problems. Thank you.CESAR G.
Good services great customer service!Melodee L.
The gentleman at the counter was very helpful.Alejandro M.
Customer did not leave a comment.NHAT V.
Customer did not leave a comment.Jaiden J.
Same as above.SIRINO P.
Just keep it up!EUSEBIO C.
Customer did not leave a comment.WEIWEN C.
I have a HUGE issue with the overall experience of renting this vehicle. The pickup location and their staff were superb. The corporate office and other people I talked to during the process of extending the contract were absolutely horrible and the issue has forced me to turn this matter over to my family attorney. For further details call 6262303137CHRISTOPHER L.
Customer did not leave a comment.JOSE M.
Person assisting me was very helpful. Thank you!KENNETH T.
Great customer service!!!JOHN C.
Customer did not leave a comment.JINCHENG D.
Customer did not leave a comment.WILLIAM R.
Install BIg Sign- UHAUL Pointing to the office to be clearly visible.....AMANDO B.
Customer did not leave a comment.SUSANA G.
Only thing I would recommend is to clean wipe and sanitize the inside of the vans/trucks....JENNIFER C.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.GREGORY W.
U-haul San Gabriel,always the best serviceJOSE R.
Customer did not leave a comment.Antonio M.
The bestEduardo S.
Absolutely the worst experience ever. Will never ever choose U Hual again. Called the corporate line, spoke to Laura who was Absolutely unhelpful, non understanding, overall poor customer service. The man at the actual site was fine, it wasnt his fault. Laura is the one who made the whole experience terrible.SERENA E.
Customer did not leave a comment.Jose R.
my name is Luis with fast movers I've been doing moving with u-haul for the last 20 years,, the u-haul in San Gabriel is one of the best in Los Angeles fast mover have over 5000 jobs withu-haul.moving.help.com,JOSE R.
I've never had such an easy, carefree experience at uhaul before and this was the best customer service ever! My first time at this location and definitely not the last! Thank you!Shannon R.
I did online check in and they refused to accept this. Thjey insisted to start over with counter check-in. They did not have any dolley for me to use even with confirmed reservationEnrico B.
Customer did not leave a comment.Feng Y.
Much better than my prior rental experience. Would rent from this location again.MICHAEL A.
Customer did not leave a comment.Hannah P.
Customer did not leave a comment.Keelia P.
Customer did not leave a comment.MAYRA R.
Customer did not leave a comment.richard N.
Your staff was perfect and got me the equipment I needed when I needed it. It made my experience that much better.pauline M.