First time driving a U Haul truck. It was great! Excellent visibility with the side mirrors as well as the backup camera. I am very impressed. Even better than a 32' RV or my SUV car.Pat G.
Customer Reviews for Samuels Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not a thing! :)Amy S.
Drop-off location was changed. This area is not safe at night.Stephan G.
El cliente no dejó un comentario.Luann E.
El cliente no dejó un comentario.Luke R.
El cliente no dejó un comentario.Vickie H.
El cliente no dejó un comentario.eric S.
El cliente no dejó un comentario.Dave M.
El cliente no dejó un comentario.Alexander R.
Was not given location where I made reservation. Should be refunded.paulette K.
Friendly and helpful staff. Location slightly difficult to find and or recognize but not hard.NORMAN S.
El cliente no dejó un comentario.WANDA LORAINE T.
El cliente no dejó un comentario.DAVID H.
the only problem was the windshield wipers just smeared the water and made driving at bite unsafe.BRUCE ROBERT J.
El cliente no dejó un comentario.Debra K.
El cliente no dejó un comentario.KEITH T.
El cliente no dejó un comentario.MATHEW M.
You can tell customers that the location has been closed for vacation and that while they can rent a truck, they will be surprised when the other items selected (utility dolly and furniture pads) will not be found in the truck. And I did not appreciate being on hold for over an hour and then being disconnected. Your lack of service delayed my loading, and subsequently the unloading which required me to extend my move an entire day.Douglas H.
El cliente no dejó un comentario.Marie R.
El cliente no dejó un comentario.BILLY EARL C.
I rented in Coos Bay, OR for a trip to load goods in Port Orford OR and unload in Ashland OR. I chose theCoos Bay location (60 miles from Port Orford) because it was the closest dealer with a 10 ft truck. I returned in Medford because you offered a discount ($20?) if I did so. At no point was I told that these decisions might result in charges for additional mileage, You should have told me.WARD W.
Owner was not thereMiranda H.
El cliente no dejó un comentario.JANINE MARIE C.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Tyler A.
El cliente no dejó un comentario.DEBRA S.
El cliente no dejó un comentario.Trinity K.
I turned my truck rental in through self service; took several pictures through the Uhaul app. Before I left the vehicle Alex opened to back of the truck and I received a clear through the Uhaul app. When reviewing my credit card statement I seen a 25.00 charge from Uhaul, I called and questioned the charges they told me it was for cleaning fees. I disputed the charges and when I asked about them I was shown pictures of the cargo area not being steeped out and grease residue in several locations. I swept out the vehicle and know it was clean when I turned it in; Alex also opened the cargo area before I left and did not say anything at the time; when I asked him about why he didn't say any thing at that time he said it wasn't his job to tell me how I should turn the vehicle in; but he certainly had no problem charging me a clean fee afterwards. I took some photos and one of the cargo area but was not able to retrieve after the fact. When questioning the photos I was shown by Uhaul I was certain they were not of the vehicle I turned in. My word against theirs; the 25.00 charge is more of principle; but Uhaul has lost a customer for life; I will never rent from them again when they can submit claims without discussing the charges.John H.
There is another location in Coos Bay which deals specifically with Uhaul rentalsJanine J.
No improvements. The automative place was nice, and renting was an easy process. I like their dog. ??glen H.
this location was where we took the van with cockroaches and got another van to use, it was 35 miles away in the opposite direction, the lady that helped us was niceRicky A.
Service is great, plus it's in my neighborhood which is appreciated.Gene A.
Nothing everything was awesome!CASSANDRA E.
things went smoothlyDavid Z.
nice truck at a fair price. no complaints on the equipment. friendly service however the uhaul computer wasnt working correctly so took forever to get out the door.brian L.
I think the agent there was new and inexperienced, called to have someone walk him through the check out procedure. He was perfectly nice, just needs time on the job so things go more smoothly.robert O.
This place is small and primarily a repair facility for cars. Was not what I expected for a UHAUL location. They didn't have boxes, blankets, etc. I had some unused boxes to return for credit. I had to go to another UHAUL location for this.John R.
El cliente no dejó un comentario.JUANITA T.
El cliente no dejó un comentario.Eddi W.
El cliente no dejó un comentario.Evan S.
El cliente no dejó un comentario.Jorge H.
El cliente no dejó un comentario.Seth S.
El cliente no dejó un comentario.Steven S.
Nobody was around had my wife return to finish the drop off procedure.Patrick W.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Steven H.
nothing. just keep up the good work.jack M.
El cliente no dejó un comentario.James S.
I showed up just as the staff were leaving and the gal took the time to listen to my concerns and talk with me about the process and made sure I was comfortable leaving it there the way I did before she left. Highly recommend this location!!!Mariah W.
Why was I sent to the other drop off location for the truck and another for the trailer? Someone sent me two different drop off locations.Alfred P.
El cliente no dejó un comentario.RAYMOND B.
El cliente no dejó un comentario.Bryn P.
Excellent, prompt service and very professional. This place gets five stars!Edward H.
El cliente no dejó un comentario.TIM W.
El cliente no dejó un comentario.jerry M.
I thought the staff where I picked up the dolly was excellent and couldn't have been more helpful.Robert S.
El cliente no dejó un comentario.Clarissa L.
I drove almost 2000 miles and didn't have any issues. The truck ran great!Riki B.
Friendly and helpful service.Tracy F.
El cliente no dejó un comentario.BILLIE B.
Friendly service, good experience.kathleen H.
Crystal provided 2 helpers to help me unload the truck and they were good workers. Thanks Crystal.Ron M.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.ARMANDO M.
El cliente no dejó un comentario.Steve C.
This was a very convenient site for us and the cost was very reasonable.Tom M.
Excellent service..debra G.
El cliente no dejó un comentario.david D.
PERSON BEHIND COUNTER HAD NEVER RENTED A UHAUL. KEPT CALLING EMPLOYEE WHO HAD TO LEAVE EARLY FOR HELP. TOOK AN HOUR TO COMPLETE A FIVE MINUTE PROCESS.CHRISTINE L.
El cliente no dejó un comentario.John H.
Nothing. It was Perfect: Friendly, Fast, Easy, ConvenientJackqui S.
El cliente no dejó un comentario.Nicole P.
This was the fastest check-out I have ever experienced with any U-Haul location!!! Proficient, courteous, friendly, fast....all I could ask for! I will definitely steer all my rental business to this location n the future. Thank you!!Ervin J.
El cliente no dejó un comentario.DUANE H.
El cliente no dejó un comentario.JAMES B.
They need more supply 10 foot box vans.JOHN W.
excellent service, helpful with fixing the plug for lights. great jobAGNES P.
Overall a great experience, owner helped me hook up my truck to trailer rental, crystal the front desk lady was very friendly and knowledgeable-- rate them highlyDAVID A.
El cliente no dejó un comentario.josiah M.
Upon picking up the truck, there was a rubber hose hanging out of the gas tank, and zero fuel.ERIC T.
El cliente no dejó un comentario.CARRIE S.
Fast and professional service - truck in perfect condition for our needs. We would definitely use this service again!Richard M.
El cliente no dejó un comentario.RD T.
The people at this location were very nice and helpful. Would absolutely do this again.MITCHELL B.
Very friendly and helpful...The truck we got was excellent for are needs. I highly recommend them.Linda A.
El cliente no dejó un comentario.Erin R.
This was the most helpful Uhaul location I've ever worked with!Shaun D.
We was unable to get the first month of storage free that is suppose to be applied with a one way rental. I really think that should have been resolved better then it was. Having the storage would really be handy.richard O.
El cliente no dejó un comentario.REBECCA V.
Fantastic customer service! Went above and beyond to ensure a great process, start to finish.MELANIE K.
El cliente no dejó un comentario.META-ANN S.
El cliente no dejó un comentario.LORETTA N.
El cliente no dejó un comentario.HOLLY P.
the pick up and drop off people were excellent no complaints.ENIS B.
Shuttle service, would be nice, specially when in new town.Giovani B.
El cliente no dejó un comentario.TIM G.
Very good customer service. Friendly and helpful. Gracias.Sunny M.
El cliente no dejó un comentario.GREG H.
El cliente no dejó un comentario.Scott W.
THEY GAVE THE TRUCK TO ME EMPTY AND ASKED ME TO BRING IT BACK THAT WAY THEY STATED ON THE PAPERS THAT IT HAD 1/4 TANK I CALLED THEM AFTER I GOT IN THE TRUCK AND SAID IT STATES ONLY 47 MILES UNTIL EMPTY SHE SAID YES SOME ONE TRIED TO STEAL THE GAS LAST NIGHT JUST BRING IT BACK THAT WAY DO YOU KNOW HOW HARD IT IS TO BRING A TRUCK BACK EMPTY YOU ARE AFRAID YOU WILL RUN OUT!!!! i PUT $40.00 IN TO GO 53.56 MILES AND NOW I HAVE TO DEAL WITH GETTING REFUNDED IT FOR IT.GLENDA F.