Customer Reviews for Sam & Marys Woodworking
(Distribuidor de U-Haul del vecindario)

292 comentarios

550 Mayer St   Bridgeville, PA 15017

(412) 564-1772

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(412) 564-1772

550 Mayer St
Bridgeville, PA 15017

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The location was great, but Uhaul almost ruined the day. The reservation was in the system, but would not show on Uhaul's website. I lost almost 2 hours trying to reach someone at the 24/7 services department to unlock the key box in order to get the truck. Quite stressful as I was on a tight schedule.

MICHAEL E. 
Clasificación:
3.0

The phone app did not work so I had to wait until the store opened.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
2.0

I was scheduled to pick up my uhaul at 9am on Saturday and could not get access due to Uhauls website. I had to call a manger out and didn't get the truck until 1030am. Upon returning the truck I ran into the same issue and tried 3 different cell phones but ended up having to call and leave a voicemail. Overall the truck was in a good shape and was helpful but having to wait over an hour while having movers waiting was a big inconvenience

Rocco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Really nice business; I'd gladly rent from them again. Very convenient pickup and return process.

Eugene T. 
Clasificación:
5.0

Very convenient location and nice people.

Frederick R. 
Clasificación:
5.0

Very Friendly Staff, I've used them several times for rentals and always amazing experience, thanks

Russ T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronna Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Raman K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa K. 
Clasificación:
5.0

The truck is not good

srinvas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

Great staff and process! Always very friendly and helpful.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

My lock wouldnt open but I got someone and they got me in another vehicle quickly.

Christopher W. 
Clasificación:
3.0

If I had not checked that morning, I would have not had a truck to pick up at this location as requested as they had my pickup in Carnegie- which was not what I requested or on my confirmation. I would have showed up for a truck and had to go way out of my way to get it- just glad I checked myself before showing up. Also, I never received a call after making my reservation as the email said I would. When arriving for truck I tried to log in - sent my pics of license and entered information then stood outside for 10 mins waiting for confirmation which never came. Tried messaging Uhaul and sent 4 or 5 messages with no response. Eventually had to go inside buiding (thank goodness they were open) and start whole process over. This location was ok and staff there nice, but my overall experience this time with Uhaul was not the best.

nadine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
3.0

I was charged a cleaning fee when I left no mess.

Benjamin B. 
Clasificación:
5.0

Excellent customer service!

Jacob F. 
Clasificación:
5.0

The lady was nice and very informative. I like the dog too 😊

Brian M. 
Clasificación:
5.0

Have someone other than me driving it. There isn't anything. I will be back again.

paul A. 
Clasificación:
4.0

ND

EUGENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
5.0

Include the equipment that the customer rents.

James B. 
Clasificación:
5.0

Would never rent a U-Haul from anyone else except this location. Vehicle was very comfortable, easy to drive and best of all very very clean.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

The truck only had 1/8th tank of gas when I picked it up. She told me that uhaul gave me a $27 credit for gas because of it. Told me to return it with 1/8 tank of gas. When I did uhaul charged me the $27. I don't think this is proper

Michael M. 
Clasificación:
5.0

This experience was exceptionally best I've had ever to Rent Uhaul for my needs. I will go there again whenever the need arises! Completely satisfied & pleased they are outstanding in every way!

Janet P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

This location was great! It was all of your online options that did not work! As far as first trying to book online, spent an hour trying to get it to go through then I just called this location. And when I went to return the truck at night the self check in option did not work and kept giving error message. Poor poor digital grade.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anvar U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jay V. 
Clasificación:
2.0

Unfortunately I was set up at McDonald to pick up over 20!days early; but someone lagged and did not see and you guys switched us to woodworking place; not too swift. Anyway they did not have trailer accessible and ended up pulling it out of the zig zag lane and damaged the fender and such. I had to report that. They forgot to give us the hand truck, so had to take more time to get one of those out of my way The true thing that bothered me was I had Dave pick up the trailer and he wanted to use his credit card to put the invoice on; woodworking said no they can't do that. Also we wanted to waive needing the insurance and they said to Dave it was mandatory; so we paid that. Then upon return;( dropped it off a day early) and they charged me another day! Hopefully your CS in Pittsburgh is trying to right that. So you see my issues; this was a troubling rental from pick up. You can see I have been loyal to renting from UHaul for many times, but this rental put a damper in the Uhaul experience. I hope you can find some future incentive for me to do so. On a positive note; your CS team in Pittsburgh ( Candy, tikinfa ( sp) , etc. were extremely helpful in this debacle and candy helped each time in working out logistics Jim H

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE T. 
Clasificación:
5.0

Nothing, reservation, pick up and drop off all painless. Very happy

James J. 
Clasificación:
3.0

Wheels kept making Squealing noise , made me nervous the whole trip. Also the tires were not inflated to correct PSI according to tire side wall.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake F. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicolas C. 
Clasificación:
5.0

The van was clean and ready to go on our trip. It ran very well and was a blessing. Gracias

Julie Y. 
Clasificación:
5.0

ND

RON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney T. 
Clasificación:
2.0

Nobody was wearing a mask. We 4000 people a day die a day and there is no mask policy in Uhaul facility. Shocking and disappointing.

Riza G. 
Clasificación:
5.0

The staff was great! Very inviting and didn't take long at all to get the trailer.

Matthew S. 
Clasificación:
5.0

Choose to either charge for mileage or gas. I only needed the rental for 2 miles

tim M. 
Clasificación:
2.0

The hitch was put on our car wrong, the trailer was dragging as soon as it was loaded because of this. The chains were put on wrong and illegally, not crossed. Very nice people but these issues caused us to be about 5 hours late leaving on a 32 hour drive. The trailer itself wasn't clean. The inside was fine, the outside was filthy. There was an inch or 2 of mud/dirt built up on the tire shield things.

Monique M. 
Clasificación:
5.0

Sam & Mary's staff was wonderful and incredibly helpful. Uhaul app was horrible and the agent I got assigned left me standing in the rain freezing. The location was great, the support agent on app, horrible.

Tyler K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O. 
Clasificación:
5.0

My truck was ready and clean. I used my phone to check in and out. I would definitely recommend them

Tom M. 
Clasificación:
1.0

A little honesty would help. Wife was quoted a price of 29.95. I picked the truck up unaware of the quote price, and was charged 58.40. $ 14.00 of which , was an insurance charge. Insurance I did not ask for, nor was told I was purchasing. My auto insurance would have covered this and I would have declined the insurance had I known it was included. Taxes and fees are understandable, an underhanded grab of an extra $14 is another matter. $14 is not going to make or break me, but I guess if you make this every time you rent something it ads up. Rented uhauls several times over the years and , this is my first poor experience. Lesson learned. Check all your paperwork and don't trust these people.

william C. 
Clasificación:
5.0

This rental was the cleanest UHAUL that I ever rented!!

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

Nothing. Things went perfectly with this location, and the staff is competent and pleasant to work with.

Robert V. 
Clasificación:
5.0

Nice staff, convenient location

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
5.0

LOVED MARY, EVERYTHING WAS PERFCT!

Diann F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Great services.

Chris S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold B. 
Clasificación:
3.0

Signs not visible. I know they are there only because I am having some furniture repaired.

Winnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca D. 
Clasificación:
3.0

I personally wanted to speak with a representative to document the return of the equipment rented. the drop off was kinda self explanatory trailers on the right I guess trucks to the left. drop boxes on the outside wall.

doug W. 
Clasificación:
1.0

Hideous experience. Truly the worst interaction I could imagine. The building is simply terrifying. To say it is filthy is not giving it any justice. I could not even find the entrance as it is not marked. There are dogs in the office that bark at you as you enter. There is nobody to greet you nor a location to be greeted. The guy simply walked past me and I did not know if he worked there. Honestly, I have tons of feedback on how horrible this was and would love to talk with and executive. Call me at 412.580.6408 if your interested.

Steven S. 
Clasificación:
5.0

Easy drop off location. Randomly located and if it wasn't because we saw other trucks there we would have now known we had arrived. Maybe a sign or two would help

Shawn L. 
Clasificación:
5.0

Sam and Mary's Woodworking is fantastic. Super easy to work with. They work with you in all you need. Highly recommend this spot for wood working and Uhaulling needs!

Kris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly P. 
Clasificación:
5.0

Better explanation of rates. Surprise fees ($30) were unexpected as was the “suggested” daily insurance.

Mike R. 
Clasificación:
3.0

I only had one bar of cell service with AT &T at this location...It took 15 minutes to get approval and get directions to get the car for pickup. If you did a pre-approval, that would save time for sure...I would contact AT&T about cell service at this spot too, or move locations...

Johanna R. 
Clasificación:
1.0

they changed locations on us and had to pick the trailer up over 30 minutes away rather than 5. Told us to pick up the trailer on Friday rather than Saturday as we requested and charged us an extra day. Was told I was getting a $50 refund for the location mix-up and the $37.50 back for the extra day. haven't seen it on my card.

Gary H. 
Clasificación:
5.0

Mary and Sam are FABULOUS!!!!! There is no way to improve that location! Once again, my experience with U-Haul, including the equipment, was gold-standard. THANK YOU!!!!!!!

Lee T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALISSA L. 
Clasificación:
3.0

UHaul could not find my location when I tried to check in. My location settings were on. We called customer support and waited for 15 minutes. In the mean time we tried two other phones and finally got through on one of those

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori M. 
Clasificación:
3.0

I didn't get the total bill what was taken off on the card can you email me the price with the receipt

christine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james O. 
Clasificación:
5.0

k two things… When we picked up the truck at 2:30 PM it only had 1/4 tank a gas so had to stop to take care of that, I paid for a dolly not realizing there was already one in the truck! Also, I paid for a 12 pad cover which they did not use… Not the fault of U-Haul but I thought they might have given me a credit which they did not

Jane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
1.0

I was completely frustrated with my experience with U-Haul. I have used U-Haul several times the last few years, but after this experience, this will be my last time. I understand this is a difficult time to navigate through with COVID-19 but if you open and are going to provide service, customers expect you to follow through with what they signed up for and are paying for. I made a reservation for a truck rental a week before my move date. A few minutes after I made the reservation, a U-Haul rep called me to inform me that my preferred location did not have the truck I was looking for, and they directed me to a different location. No big deal. You would think that when they change locations on you, that their reservation details in the following emails would reflect that change. I received an email the day before with instructions on what to do on the day of my rental. On the same email, it told me to go to my preferred location, and then later on in the email, it told me to go to the one it was changed to. Very confusing. The email said I had 24/7 service available, and I could check out the truck at any time, but I went at my reserved time. I arrived at the U-Haul location at 9:00 AM. This was the time I had reserved, and was listed on my reservation. I went through the mobile check-in process and got to the point where I had to open the lockbox to pick up the keys. The lockbox was empty, and no keys were inside. While on the app, I messaged the live help on the customer service. The rep told me to go visit another U-Haul location. Didn't say which location, or explain why there were no keys in the box. I called the local number. The person I spoke with kept telling me they were looking into the issue. I was on the phone with them over a half hour with them coming back every five minutes or so to say give them a little more time while they were looking into the issue. I think all they were doing is stalling to wait until the store location was open at 10:00. I wasted over an hour of my time picking up the truck. It wouldn't have been so bad if I was the only one affected, but I had several movers lined up to help me at each location. This was not only a complete waste of my time, but also all of the people that were helping me move. Once the store owner got to the store, he was at least somewhat helpful. I was very upset with him at first, because he was cursing and made it sound like it was my fault as he said customers usually don't check out correctly and they never do anything correctly, but after he looked up all of my information and saw that I did everything I was supposed to do, he was helpful and gave me the keys. Before leaving, I checked out the back of the truck to make sure the furniture pads I ordered were on the truck, as I've been burned several times by U-Haul in the past by not including the equipment I reserve. There was a dolly which I did not reserve, but the dozen furniture pads

Brian D. 
Clasificación:
5.0

Our move was successful. Picking up and dropping off was challenging because of the pandemic effect on communication. Would rent here in the future if needed.

Robert G. 
Clasificación:
3.0

warning about the extra charges such as gas.

dana D. 
Clasificación:
5.0

Nothing. Everything was fast and convenient. Staff very nice and helpful.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ed Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

Perfect and smooth experience.

timmy T. 
Clasificación:
5.0

Good location, easy to find and to leave the Truck at.

DIEGO L. 
No se han enviado comentarios para esta ubicación.

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