Customer Reviews for Saint Clair Storage
(U-Haul Neighborhood Dealer)

346 reviews

1000A Plaza Crt S   Saint Clair, MO 63077

(636) 629-2850

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 629-2850

1000A Plaza Crt S
Saint Clair, MO 63077

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My drop off location was not listed on app for easy check out after hrs had to come back next day.

Neil H. 
Rating:
3.0

Parking lot was an icy mess, almost fell several times as I would told I had to bring the dolly and pads into the building and them count them in front of the woman at the counter. If you are going to make we do your job, at least have the decency to maintain your parking lot so that it isn't a danger to me.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

randy T. 
Rating:
5.0

Customer did not leave a comment.

Angelo M. 
Rating:
1.0

U-Haul sent a black man to a sundown town in Missouri to pick up the trailer. That is insanely dangerous and irresponsible. Also, there was no one to help attach the trailer to the truck, as there would be at a more civilized location. I had to hook up the trailer myself with a broken toe and a bad back. I've used U-Haul several times to move and never had such a poor customer service experience.

Omar C. 
Rating:
3.0

The quote and the final cost were surprisingly different. Talk about hidden fees! Wow.

Ruth O. 
Rating:
1.0

Truck rental was $29.95 for the day. I refilled it to full upon return. Now charges have jumped up to over $108.00 for the use of a one day rental. Feeling extremely ripped off. Truck mats were full of gravel and dirt. I have used U-Haul many times for big moves across the state or to help someone else move and have never had such a bad experience with extras being tacked on at the end.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

patrick G. 
Rating:
5.0

Person at the desk was courteous and very helpful. Enjoyed doing business there.

Bruce B. 
Rating:
5.0

quick and convienient

charles A. 
Rating:
2.0

For one thing about the drop off area. The only reason I could tell that it was the right place from the road is the other U-Haul trucks and trailers. The address was correct. Places was unusual because nothing said U-Haul. No Dropbox just a mail slot in the door.

darryl W. 
Rating:
5.0

Customer did not leave a comment.

Cheri I. 
Rating:
5.0

All good

chris C. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE C. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Great service very helpful. No improvements needed in my opinion.

Stephanie S. 
Rating:
5.0

Everything was perfect

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
2.0

Windshield wipers did not work

Rachael P. 
Rating:
5.0

Customer did not leave a comment.

Macy P. 
Rating:
2.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Clean the trucks before they rent them out.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

Customer did not leave a comment.

Dave P. 
Rating:
3.0

The online check in for the truck said the lock box was on the back of the truck when it is actually on the building. We had to call customer service before we found it.

William P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

It would be best to be able to drop off during business hours. We did not have that luxury. I was grateful for the after hours process because of the problems we had earlier but it is complicated. I also seen many Uhaul places closer to our destination. Uhaul should require any property doing business using their name to accept returns.

Perry W. 
Rating:
3.0

Location was changed via phone. The operator I talked to was supposed to give me 50 miles for free since Mt cist for the truck became $100 more that I was previously quoted

Jesamyn A. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
3.0

The drop off instructions made it seem as if I would not be interacting with anyone because I had to take pictures of the U-Haul myself and nobody came out to get the keys from me when I showed up and there were no clear indications of somewhere to go give the keys to. The instructions on what to do after I submitted my pictures only appeared for a few seconds on my app and I was only able to read the first line or two saying to lock up the U-Haul when I was done. I was unable to read the rest and I didn't see day thing about going to an office so I thought I must leave the keys in the car. About 8 hours later I get a call from the u-haul drop off asking me if I dropped off the truck and where I left they keys because I never came into the office to give it to them but I had no clear instructions about the keys, none that appeared long enough for me to read. I told them that I did purchase the full coverage if they wanted me to call the assistance place to get someone to get the keys out for them but they said no. I recommend not having the customer take the pictures of the vehicle and odometer if they are supposed to seek assistance or personal to hand keys off to because it sends mixed messages. Other than that I had no issues with the vehicle itself.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Lorna C. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Sharon was very pleasant and accommodating. We had to change our reservation twice due to weather and she made the change easy and was very helpful.

Gloria L. 
Rating:
2.0

Show the customer how to hook up a tow dolly for a vehicle.

MATHEW T. 
Rating:
5.0

Customer did not leave a comment.

Shauna J. 
Rating:
5.0

Customer did not leave a comment.

Clair A. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

I had to drive an extra 2 hours because what I ordered was not anywhere close to where I live. Wasted a lot of my time.

Davis M. 
Rating:
4.0

The U-Haul Rep in Sullivan MO directed me to the St. Clair MO location that had the type of trailer that I needed on the lot. She was very helpful and courteous. The lady in St. Clair MO was also very helpful and made sure I got the trailer I needed and assisted in filling out the necessary paperwork in a timely fashion. I had a very positive experience. Thank you.

DENIS S. 
Rating:
5.0

No improvement needed. The lady that waited on us, she is a jewell. We got lost and she guided us in and stayed on the phone with us until we got there. The truck smelled so good. I wanted to ride in it all day. The truck was perfect for what we needed. In 13 months we are going to need one to take our stuff from storage to Arizona and we will definitely use this location.

jennifer G. 
Rating:
5.0

Customer did not leave a comment.

DEAN J. 
Rating:
1.0

The lady was extremely rude. When I questioned her about needing the 15 foot truck, (3 at the location) she said someone was on their way to pick the only one available up for use that day. I had to pay more for the largest truck to move a couch from one end of town to the next. Paid a hundred dollars for an hour. Returned the truck after hours and what do you know.. trucks were still there! She wouldn't give me quotes when I asked if there were any cheaper options and huffed when I asked. Rushed me out of the door once I paid and explained literally nothing to me other than to drop the keys off in the drop box when I returned the truck. Worst rental experience in my life! Never renting or doing business at St Clair Storage again, and Uhaul may want to look into their customer service and potentially losing them further business.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

I reserved 3 dozen furniture pads. When I arrived, they were not available. When I said they were part of my reservation the lady said "you can put whatever you want on our reservation, it doesn't mean we have it." Her attitude was horrible and she never apologized.

David S. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

I found the uhaul representatives to be very personable and informative. My rental experience was very good, with a timely rental process, clean equipment, and ease of the overall rental situation. Thanks

Don C. 
Rating:
5.0

Customer did not leave a comment.

Amelia F. 
Rating:
4.0

We had a hard time attaching our trailer as it was too heavy to rock forward onto the ball. There wasn't anyone to help.

Kathryn Y. 
Rating:
2.0

Have someone there who has some idea of how to use the equipment, full knowledge of all supplies needed and ability to guide people through the process

Mitchell H. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Clean vechile

Shelly P. 
Rating:
5.0

No one was available to help out to hook up and unhook Did it myself and had my own adapter for wire hookup Desk lady was very nice

Harold M. 
Rating:
5.0

Very friendly service, easy pickup and drop off. No issues at all, will definitely be renting from st Clair storage in the future!

Neil E. 
Rating:
5.0

The drive was a little long to where i had to go to pick up the truck and trailer, but it was memorial weekend and not many trucks to pick from. But over all it was great.

james K. 
Rating:
5.0

The lady was awesome who rented me the truck! Thanks

RON H. 
Rating:
5.0

We rented equipment as walk-in customers. We were taken care of very well and the overall experience was excellent. Grat people to work with. Thank you

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
3.0

Make sure the vehicle is clean and ready to go

David K. 
Rating:
5.0

At this location and that they were very helpful and understanding they did just fine

Mark C. 
Rating:
5.0

We wanted to say that the lady we dealt with was so polite and friendly that we've used this location more than once just for that reason. Our only complaint is that the enclosed trailers are very heavy and awkward to get onto your vehicle. They have to be man handled onto your vehicle and it certainly takes some brute effort. Sadly It would seem that after we dropped our rental back off it was then stolen so thank goodness this particular location has wonderful security cameras but apparently those and the effort it took to attach it didn't deter them so my complaint seems a bit menial, but all in all we had a wonderful experience and will definitely use this location again.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

Trailer was in rough condition. Customer service was seriously lacking. They were rude & lazy & disrespectful. We were left to our own strength to attach the trailer to my vehicle. There was no “Jack” to raise the tongue onto the ball hitch. We asked for a dolly & were told they didn't have one. No effort made to find one either. We just spent $700+ at this place. Had bruises & strained backs from lifting the trailer tongue. We were told that we could not use the restroom “due to covid”. Just so that you understand the enormity of the situation... We are 2 female physically disabled senior citizens on limited income. We had plans for this trip. Had reservations @ hotels for each night along the way. We ended up having to take the trailer to a mechanics shop to have the hitch redone. This was just a very crappy experience. This trailer could have caused a serious accident!

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Customer did not leave a comment.

GAYLON P. 
Rating:
1.0

Customer did not leave a comment.

GAYLON P. 
Rating:
5.0

None

Eric I. 
Rating:
2.0

Customer did not leave a comment.

OMAR M. 
Rating:
3.0

Customer did not leave a comment.

steve N. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

TINA K. 
Rating:
3.0

Customer did not leave a comment.

Elton W. 
Rating:
3.0

The whole ordeal was very up in the air. When I made the reservation online it said I had confirmed a particular vehicle at another location and then got a call from the St. Clair location. Then they contacted along with headquarters I assume multiple times giving me 3 or more times I could pick it up. I just gave up trying to figure it out and arrived at opening to attain the vehicular. The rest was fine, however setting it up was not pleasant at all!

Stephanie H. 
Rating:
2.0

I went to drop off the trailer and the lady told me to back in a slot and unhook the trailer. As you know trailers with a heavy tongue weight can stick on the ball. I asked her if there was anyone to help me lift the tongue off my hitch and her response was “UHaul” doesn't have us do that- it's your responsibility to unhook and get the trailer off your truck” she basically said. It's your problem not mine.

Avery S. 
Rating:
5.0

We ended up not needing to haul to Festus, but were made to drive an empty truck 45 minutes away to Festus instead of being able to return it to the location we picked it up from.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Customer did not leave a comment.

Ashlie P. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Absolutely the nicest most professional people in the business!

Kenneth B. 
Rating:
4.0

Great customer service

Karen B. 
Rating:
5.0

Very good service with online check in. No hastle other than a poorly functioning. Payment terminal

David M. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
5.0

Second time I've rented from this location, would highly recommend

Randall S. 
Rating:
4.0

Customer did not leave a comment.

georgianne D. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Perfect experience at St. Clair facility.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Julie’s W. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Put a reminder on gas tank to fuel after trip unless completely nessary. I lost _30 because I got fuel before trip. Got too much. No credit for fuel really sucks!!

Crystel O. 
Rating:
2.0

No help on making sure trailer is hooked up correct.

monte S. 
Rating:
5.0

N/A

Susan R. 
No reviews have been submitted for this location.

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