Customer Reviews for Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)

219 reviews

106 Titchenal Rd   Cashmere, WA 98815

(509) 293-8666

Office Hours

  • Mon-Sun: 4 am–10 pm

Services at this Location:

Contact Us

(509) 293-8666

106 Titchenal Rd
Cashmere, WA 98815

Services at this Location:

Office Hours

  • Mon-Sun: 4 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are great to work with.

david R. 
Rating:
3.0

The cashier at the location was pretty rude so I ended up having to use the mobile pickup

Josh F. 
Rating:
3.0

Customer did not leave a comment.

Robin G. 
Rating:
3.0

Customer did not leave a comment.

Eva A. 
Rating:
5.0

Convenient, quick and good staff.

Jon V. 
Rating:
3.0

Couldn't tell it was a U-Haul location. No signage. Wouldn't recommend to anyone as a pick-up location because there was no equipment.

Daniel C. 
Rating:
1.0

The staff were completely unhelpful. They told me to back the trailer up into a slot and left. I went back into the convenience store and asked if they were going to disconnect it. They told me I had to do it myself. What? Pretty poor customer service.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Kellen M. 
Rating:
3.0

it would be helpful that the staff behind the counter understand the policy of returning a rental even when the manager or owner are not present

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

don B. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

Customer did not leave a comment.

Vernon F. 
Rating:
5.0

Great Job

Gregg B. 
Rating:
4.0

Customer did not leave a comment.

Nyal A. 
Rating:
4.0

Have more one way equipment

Bob N. 
Rating:
5.0

Owner is very helpful

MITCHELL B. 
Rating:
4.0

I recommend getting a snow rake, which is a long pole with a PLASTIC “shovel “ on the end to pull snow off roof of trucks and trailers. $40 we'll spent. Driving down the road with 1 ft of snow and ice is dangerous as when chunks come off, it could go through someone's windshield. It woul take just minutes per truck to pull that off if done immediately following a snowfall.

Eric K. 
Rating:
5.0

Originally We were sent to Big T Automotive Detailing in Wenatchee WA to pick up the trailer. The clerk named Christian was horrible. He was unprofessional, rude and not helpful. He wasn't even prepared. He did not have any blankets and refused to assist us in trying to track some down. We requested a change in drop off location, he became belligerent and even called the police. It was the most bizarre experience we have ever had. We will NEVER use this agent again. As a company, you should investigate this dealership. There are numerous comments on their website about their lack of customer service. On the flipside, Super Deli Mart in Cashmere is a great place to do business. They are helpful and very pleasant.

Kate T. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Excelent

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

bill S. 
Rating:
5.0

All persons involved in this experience were of the highest standard in customer service. I felt like family upon returning rental. And it was effortless and natural. Good folks in charge of this location. Build the standard here.

RICH W. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
2.0

Tried to return an unused U-Haul box and they refused to do the refund. Had to go to Chelan Transfer Station/U--Haul for the refund.

Robin S. 
Rating:
3.0

Customer did not leave a comment.

Ronny H. 
Rating:
3.0

Tough location to get in and out of

Randy B. 
Rating:
1.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

Return was quick and easy. Thank you!!

Bonnie D. 
Rating:
3.0

People are very friendly. Truck was dirty - windshields etc. But the truck was in good condition and ran well. Thank you

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Have U-Haul install stands on all enclosed trailers . Reverse bench pressing 200#'s is heavy

James W. 
Rating:
1.0

Customer did not leave a comment.

Russell E. 
Rating:
1.0

Dealer does not checkout in front of you. Everything was via email after I had left. Returning was the same issues.

Tristen P. 
Rating:
3.0

No need for improvement.

Dannie H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Truck and trailer return was quick and easy. People there were also great.

Michael C. 
Rating:
5.0

Convenient and helpful.

Lori S. 
Rating:
4.0

there was a dolly and a bag of blankets attached to the side of the truck box near the door, which got in the way of our loading several wide items.

John W. 
Rating:
3.0

Did not have blankets, and when I checked with UHaul Services they did not have a reservation for me which I had checked with the dealer a week before! Services made my reservation luckily there was a trailer available!

john K. 
Rating:
5.0

Customer did not leave a comment.

Amitpal B. 
Rating:
5.0

You don't have to do nothing because you are exelent services. Thank you

Fredys H. 
Rating:
4.0

It was a good experience all around. I would definitely like to give a huge shout-out to the person I spoke with over the phone. Not the original lady who I first called. But the reservation management staff who called me back. Lisa was her name. She went above and beyond to match my needs. I can't thank here enough for coming to the rescue for me. I wouldn't have made my move out deadline in it wasn't for her. My whole family wants to thank you Lisa!!!

Stacie M. 
Rating:
4.0

Customer did not leave a comment.

Brock E. 
Rating:
3.0

Right off the freeway. Attendant was friendly. I added 10 gallons of gas, right up to the 3/4 mark, but I was charged for 5 more gallons at $8/gallon which sucks.

Curtis F. 
Rating:
4.0

Multiple things wrong that were not market with an X. Also the interior was dirty and windshield was disgusting. The windshield wipers were in terrible shape. I was dangerous to drive in the rain

Steven J. 
Rating:
5.0

Customer did not leave a comment.

sandrine M. 
Rating:
5.0

PRICES still TOO HIGH. you want to improve? LOWER your PRICES

andrew L. 
Rating:
3.0

have all employees trained in u haul return not just one

john K. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Judy C. 
Rating:
4.0

You did great thanks

ROSS T. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Nice spot. Very convenient location.

Michael M. 
Rating:
5.0

Great guy helpful.

Symonty G. 
Rating:
5.0

I will use them again

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Bill N. 
Rating:
3.0

Customer did not leave a comment.

Roy N. 
Rating:
3.0

Could have parked the trucks where they were more accessible to customers. Almost hit the concrete building trying to maneuver around the other trucks

Chad M. 
Rating:
5.0

Customer did not leave a comment.

CESAR O. 
Rating:
5.0

Customer did not leave a comment.

tibor V. 
Rating:
5.0

Trailer was ready when I arrived, pre-checkin process very much appreciated, person working the place was very helpful and efficient. Overall a great experience.

Keith A. 
Rating:
3.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

All Personnel I dealt with at local scheduling in Seattle and the Wenatchee, WA area were Excellent. At the last minute I had a very nasty, rude person from Corporate call while I was on the road and tell me I couldn't drop off the vehicle at the location I wanted. That I had to go 35 miles round trip out of my way the next AM and drop it off off at a preferred Corporate location. I was able to contact a local rep who got it changed back. to the location it always had been (4 blocks from my destination) and verified at least 4 times prior to departure.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
2.0

This was the most disappointing U-Haul experience I have ever had. I had been a customer of this gas station for close to 20 years and I'm never going back. The truck I rented had an empty gas tank. The gentleman in charge made me pay for the gas, and for the gas jug to fill the tank of the truck he was supposed to have taken care of. Then, when I went to put in the gas from the jug, I discovered that the gas tank on the truck had a leak. So I could not rent that truck and I had to rent a smaller one, which means that I will have to fork over hundreds of dollars more in a second trip to haul my stuff. Thoroughly disappointing experience and I will be switching to the gas station next door to his from now on. And I will get my U-Haul trucks elsewhere.

Sebastian M. 
Rating:
5.0

Best U-Haul experience, ever!

Sean G. 
Rating:
5.0

I have used this location twice and worked with the same gentleman both times. He was helpful and professional and easy to work with. 5 Star review

Eric K. 
Rating:
3.0

Customer did not leave a comment.

Samantha S. 
Rating:
3.0

I forgot the location I had reservation at for a small van, there small expense of 34 bucks or couple day , for transport of Christmas items, maybe 25 miles total, it cost over154 dollars from 9am Friday till 9am Sunday two day, over Christmas I was on UHAUL , and saw I did have reservation out on sunset road, couple miles fron minii mart .ideally felt bad or not to remember about, what had planed And I called the location to know where To tathi must pay forbe so don't make the mistake I have, really was cost me more money when trying to pay on. everything

Nelton G. 
Rating:
4.0

Owner is great to work with. I was running late due to weather and he was easy going and flexible.

Dave B. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Kirk B. 
Rating:
3.0

Had a mixup on a rented dolly but we were able to resolve amicably.

Gary H. 
Rating:
2.0

Maybe have a professional set up, it would be nice if it was separated from the gas station. It didn't feel put together at all.

Kerstin E. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
3.0

Customer did not leave a comment.

Price G. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Great service, easy check out and check in, thanks!

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
4.0

Testing of the lights on the trailer revealed that there were no marker lights or rear lights on the trailer. Right turn signal was weak, brake lights worked but right light was weak.

Robert W. 
Rating:
5.0

Everything was fine and went well. No problems at all. Thanks for making a trailer available.

stanley H. 
Rating:
5.0

One of the safety chains had been drug on the pavement and was nearly worn completely through. All four tires were under inflated with the lowest being at 20 psi. The red side indicator light on one of the fenders did not work. Other than that the trailer was very clean and performed flawlessly.

William C. 
Rating:
5.0

Great customer service. Keep up the great work.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

AMBER A. 
Rating:
3.0

No issues with pickup location. But, the location I had reserved for did not have the equipment available on the day I reserved it. So, I was forced to drive a couple extra hours to pick up the equipment at a different location than where I reserved it. Very frustrating!

RON W. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

The truck had been used to haul marijuana so the made the truck stink bad. Not cool. Also the truck was old and felt like driving a death can. Plus I was charged for furniture blankets. Which I never got or asked for 10.00. Which seems to be a little scam you guys got going. I am sure I wasted my time writing this. Good side I got my house moved.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Great staff at pick up, very helpful and friendly.

Anthony F. 
No reviews have been submitted for this location.

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