Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)

716 reviews

10533 FM 1097 Rd W   Willis, TX 77318

(936) 228-4054

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(936) 228-4054

10533 FM 1097 Rd W
Willis, TX 77318

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Location booked was not pick up location. Charged extra due to your error.

Jennifer T 
Rating:
5.0

Customer did not leave a comment.

Wayne R 
Rating:
4.0

Took to long to drop truck off. When scanning the drop box bar code nothing would load. Location settings also don't work well in that area.

Jeremiah J 
Rating:
5.0

Nothing in particular :]

alexander i 
Rating:
5.0

Sue and the team in Willis are super nice! I will definitely recommend them to my Clients.

margaret d 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
3.0

N/A

Paul H 
Rating:
3.0

People n customer service was great truck had roaches engine made weird rattling noise again customer service was great

Franklin D 
Rating:
5.0

Customer did not leave a comment.

MISTY W 
Rating:
5.0

Nothing

Ashby H 
Rating:
5.0

Staff was very friendly and helpful.

ROLANDO T 
Rating:
5.0

Friendly and helpful staff. Truck was in excellent condition and performed extremely well.

Karen H 
Rating:
5.0

This was one of the best U-HAUL trucks that I have ever rented. Thank you.

Joe P 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
1.0

Customer did not leave a comment.

Victor C 
Rating:
5.0

Customer did not leave a comment.

GERALD S 
Rating:
5.0

Fantastic. The application and instructions worked great and were easy to follow. I couldn't have been more pleased with the experience.

Eric D 
Rating:
5.0

Customer did not leave a comment.

Tanna W 
Rating:
5.0

Customer did not leave a comment.

dawn w 
Rating:
5.0

Very helpful staff

Matt R 
Rating:
5.0

Customer did not leave a comment.

Howard S 
Rating:
5.0

Customer did not leave a comment.

douglas b 
Rating:
5.0

Customer did not leave a comment.

Dakota S 
Rating:
4.0

Customer did not leave a comment.

MIchael S 
Rating:
5.0

Customer did not leave a comment.

Nolan K 
Rating:
1.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

N/A

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
4.0

All is fine

CARLOS G 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

great service at this location

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

ERIC F 
Rating:
5.0

Customer did not leave a comment.

Rick C 
Rating:
5.0

The location was very inviting, and they provided excellent customer service. I recommend anyone in Willis to do business with this location!

Charlie C 
Rating:
4.0

Ask customers their experience level with the rentals and go over the intake and out take process.

Blake S 
Rating:
4.0

Customer did not leave a comment.

VICTOR E 
Rating:
5.0

Customer did not leave a comment.

Cory L 
Rating:
5.0

Very friendly and accomodating

Kimberly R 
Rating:
3.0

The key box is too far from the trucks and causes back and forth during the checkout process. The app is all very slow and we had issues on the app with both checking out and returning the truck.

Evelyn W 
Rating:
5.0

The best Uhaul experience we’ve ever had has been at this location. Staff was friendly, helpful, and exceeded our expectations. We will gladly rent again with them.

Monica M 
Rating:
4.0

Customer did not leave a comment.

Theodore K 
Rating:
5.0

Perfect service every time

Rick C 
Rating:
3.0

No commet

Richard C 
Rating:
5.0

Nothing

Steven W 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Nicest management team in the business. E very thing was perfect

Rick C 
Rating:
3.0

Ac in the uhaul was not working very good at all it shut on and off with the ac on full blast it would not blow much cold air at all oils cycle on and off as we drive the truck almost felt like It was rigged to go with the speed of the truck when you were driving at highway speed it would almost shut off and when you were goijg under 30 it would come Back on maybe uhaul rigs it’s trucks to not blow cold air

jeanie l 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
5.0

Amazing customer service with exceptional check in and check out. Truck and dolly were ready when I arrived 30 minutes early and provided a safe parking spot for my car as I was only using the truck for a half a day. I always strive to shop and use local businesses and this uhaul did not disappoint.

Bryan D 
Rating:
5.0

Turned in after hours

Ed T 
Rating:
5.0

Place was great and very organized.

Francis H 
Rating:
5.0

Sue was excellent to work with on our rental truck. I would definitely recommend her and will use her again if I have a truck rental need.

Norman L 
Rating:
5.0

Customer did not leave a comment.

Blu H 
Rating:
5.0

Nothing. The entire pro was extremely easy.

Darrell L 
Rating:
4.0

It was hard to take a selfie it would accept. It kept saying it wasn’t clear. After taking 5or 6 more with the same message I finally just moved on and it let me. The whole process was very time consuming - took me 40 minutes to sign in, take pics, figure out the lock and lever to open the cargo door, etc. Needs to be explained better.

JOANNE W 
Rating:
5.0

Customer did not leave a comment.

Jorge N 
Rating:
4.0

Customer did not leave a comment.

Shane C 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Have equipment well maintained

Leslie N 
Rating:
5.0

What I don’t recommend is UHaul in general. Price gouging. You charged me 76 plus an additional 10 dollars for a 11 mile trip on a 29.95 a day uhaul turned in within hours of renting didn’t even keep overnight!! Never again!

Tammy F 
Rating:
5.0

Everything was great

Micheal B 
Rating:
5.0

Customer did not leave a comment.

CANDACE M 
Rating:
5.0

They made the whole experience of the cluster of moving so much easier. Sue& sorry I forgot her name but they are both AMAZING.

Cyndi W 
Rating:
5.0

Customer did not leave a comment.

Kim B 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Linda H 
Rating:
5.0

Staff was very kind!

Anastasia T 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Federico A 
Rating:
5.0

Customer did not leave a comment.

Leonardo E 
Rating:
4.0

Customer did not leave a comment.

Ryndie S 
Rating:
5.0

Friendly and professional service personnel

CHARLES B 
Rating:
5.0

everything went well, no complaints or problemss

William G 
Rating:
5.0

The ladies at your front desk are extremely helpful and very professional.

Melissa W 
Rating:
4.0

I was met by friendly folks in TX. They were understanding and considerate. Even helped me find them after GMaps sent me 5 miles to the wrong end of the street. "Why did UHaul let you drop a car dolly at this location? we don't rent those out from here...." Yes Ladies, UHaul jacked much of this experience for me. Thank You for your time ladies and have a glorious day!

RichardE R 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

The employees were very nice and helpful kept me updated on what was happening I was in and out with the truck I needed to get my job done. I appreciate their professionalism and kindness.

Clinton s 
Rating:
5.0

Customer did not leave a comment.

Rainer G 
Rating:
1.0

The staff is horribly rude and unhelpful and the trucks are kept in an unlighted field which is very unsafe

Darrel C 
Rating:
5.0

The ladies were amazing and super helpful! Thank you!!

Jason F 
Rating:
5.0

The staff there was very knowledgeable and helpful!

ROBERT M 
Rating:
5.0

The U-Haul app has not worked the last two rentals, cannot find order to process, when it does I cannot take pictures or check out via the app

Paul V 
Rating:
5.0

Great place

TERRY F 
Rating:
5.0

Nothing

TERRY F 
Rating:
5.0

Friendly customer service

Stacy F 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

Customer did not leave a comment.

Don F 
Rating:
5.0

nothing

JAMES N 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
3.0

Office was hot and smelled like cigarette smoke

Jon H 
Rating:
5.0

Customer did not leave a comment.

Traci P 
Rating:
2.0

Reimbursed for unused gas

Justin S 
Rating:
4.0

This was the easiest pick up and turn in Ive ever had with any truck company

Lawrence C 
Rating:
5.0

Nothing - they were fantastic!

Letitia M 
Rating:
5.0

Customer service was excellent.

Janet S 
Rating:
3.0

The online booking is fairly easy. The self pick up was more challenging. Had a hard time getting the lock undone.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
5.0

There were several leaks inside the truck and we told the office personnel so it could be fixed some of my items got wet but overall good.

Jane B 
Rating:
5.0

Thank you! The staff was awesome.

HERALDO P 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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