Turned in after hoursEd T.
Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)
Willis, TX 77318
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 6 p. m.
- Sábado8 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Place was great and very organized.Francis H.
Sue was excellent to work with on our rental truck. I would definitely recommend her and will use her again if I have a truck rental need.Norman L.
El cliente no dejó un comentario.Blu H.
Nothing. The entire pro was extremely easy.Darrell L.
It was hard to take a selfie it would accept. It kept saying it wasn't clear. After taking 5or 6 more with the same message I finally just moved on and it let me. The whole process was very time consuming - took me 40 minutes to sign in, take pics, figure out the lock and lever to open the cargo door, etc. Needs to be explained better.JOANNE W.
El cliente no dejó un comentario.Jorge N.
El cliente no dejó un comentario.Shane C.
El cliente no dejó un comentario.Jacob M.
Have equipment well maintainedLeslie N.
What I don't recommend is UHaul in general. Price gouging. You charged me 76 plus an additional 10 dollars for a 11 mile trip on a 29.95 a day uhaul turned in within hours of renting didn't even keep overnight!! Never again!Tammy F.
Everything was greatMicheal B.
El cliente no dejó un comentario.CANDACE M.
They made the whole experience of the cluster of moving so much easier. Sue& sorry I forgot her name but they are both AMAZING.Cyndi W.
El cliente no dejó un comentario.Kim B.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Linda H.
Staff was very kind!Anastasia T.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Federico A.
El cliente no dejó un comentario.Leonardo E.
El cliente no dejó un comentario.Ryndie S.
Friendly and professional service personnelCHARLES B.
everything went well, no complaints or problemssWilliam G.
The ladies at your front desk are extremely helpful and very professional.Melissa W.
I was met by friendly folks in TX. They were understanding and considerate. Even helped me find them after GMaps sent me 5 miles to the wrong end of the street. "Why did UHaul let you drop a car dolly at this location? we don't rent those out from here...." Yes Ladies, UHaul jacked much of this experience for me. Thank You for your time ladies and have a glorious day!RichardE R.
El cliente no dejó un comentario.Douglas M.
The employees were very nice and helpful kept me updated on what was happening I was in and out with the truck I needed to get my job done. I appreciate their professionalism and kindness.Clinton S.
El cliente no dejó un comentario.Rainer G.
The staff is horribly rude and unhelpful and the trucks are kept in an unlighted field which is very unsafeDarrel C.
The ladies were amazing and super helpful! Thank you!!Jason F.
The staff there was very knowledgeable and helpful!ROBERT M.
The U-Haul app has not worked the last two rentals, cannot find order to process, when it does I cannot take pictures or check out via the appPaul V.
Great placeTERRY F.
Friendly customer serviceStacy F.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.Don F.
El cliente no dejó un comentario.Douglas H.
Office was hot and smelled like cigarette smokeJon H.
El cliente no dejó un comentario.Traci P.
Reimbursed for unused gasJustin S.
This was the easiest pick up and turn in Ive ever had with any truck companyLawrence C.
Nothing - they were fantastic!Letitia M.
Customer service was excellent.Janet S.
The online booking is fairly easy. The self pick up was more challenging. Had a hard time getting the lock undone.Kirk B.
El cliente no dejó un comentario.Kathleen S.
There were several leaks inside the truck and we told the office personnel so it could be fixed some of my items got wet but overall good.Jane B.
Thank you! The staff was awesome.HERALDO P.
El cliente no dejó un comentario.Deborah S.
great service!Charles B.
This was our first time renting a u-haul, you should at least let the customer know that they will need a passport or some sort of secondary verification the day prior to rental, just so they have that ready.Ruben E.
El cliente no dejó un comentario.J Russ B.
El cliente no dejó un comentario.MARIO N.
Excellent customer care and service! I rent a storage facility here as well. Would certainly recommend to anyone.Michael L.
Need to be washedChris G.
Great customer service.JAMES F.
Everything went great!MARTIN A.
they were not open when i returned truckdoris L.
NOTHING!! The customer service that I received from Connie and the other young lady that was there at the time of my rental was absolutely outstanding. Thanks guys!! keep it up.BRENDA R.
Make the rental experience not so lengthy.CHRISTINA S.
El cliente no dejó un comentario.ROBIN D.
Access was not great, but staff was excellent.DAVID D.
Brought truck back only went 15 miles and she said it was off full mark I stopped and pull 8 dallors in would not take anymore fuel but she still said it was off the mark I can't not control if the parking lot level or gas gage is working properly just like airbag light on I think I will go with Penske next timeANIEL F.
The equipment was clean and in excellent condition. Check out and check in were fast and efficient. I was very satisfied with my rental experienceWILLIAM M.
El cliente no dejó un comentario.Kristina R.
This was my first time using or renting u-haul. Sue, the customer service rep in person was extremely kind and helpful. I would recommend you all to anyone thanks againBobbie C.
El cliente no dejó un comentario.Ivan D.
El cliente no dejó un comentario.JAMES E.
They were very friendly, and showed me two differently sized moving trucks so I could pick which size worked best for our situation.FREDERIC H.
Keep up the EXCELLENT workJAMES E.
The lady that waited on us was very nice and helpful.Ed C.
El cliente no dejó un comentario.ERIC F.
El cliente no dejó un comentario.Janet H.
Very helpful to a handicap person myself.Aurora W.
Best uhaul location I've ever used. Operated by the nicest peopleDARRYL B.
El cliente no dejó un comentario.SHANNON L.
The staff at the Willis location were most professional and very nice!Curtis S.
El cliente no dejó un comentario.CYNTHIA L.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Alan W.
Safe self storage has always been a great place for us to use uhaul services!ERIC F.
We reserved 3 weeks before and was moved around all over texas to pick it up everywhere an hiur away from the opposite direction that we were going! Were not willing to even give us compensation for all the mess! And every time we talked to someone else who didn't know what was going onCaleb H.
The lady at the check was very efficient and niceWray S.
El cliente no dejó un comentario.TAYLOR V.
Sue and team was great!ERIC F.
El cliente no dejó un comentario.RICHARD F.
u-haul should have a return link on the reservations e-mail. Liked the staffDANIEL E.
The location was far from my home for moving, not the location fault but certainly wanted a closer pick up location. Why the truck could be dispatched closer I am not awareBRENDAN M.
El cliente no dejó un comentario.Paula D.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.TRACY S.
El cliente no dejó un comentario.CAJUAN S.
El cliente no dejó un comentario.GEORGE R.
Every single time we rent from U-Haul it's a disaster. We were supposed to do the touch less check in, but that failed because YOUR site was down for maintenance. When we received the keys and inspected the truck - the check engine light was on, the antifreeze light was on and the oil light was on. YOUR mechanic told me it was safe to drive. I am a professional truck driver & know how important these fluids are! The mechanic was supposed to come and address the issue...but never showed up. So I HAD TO PUT FLUIDS IN THE TRUCK MYSELF. I will NEVER EVER use U-HAUL again. I will gladly pay the higher prices with Penske!ROBERT E.
El cliente no dejó un comentario.JENNIFER P.
El cliente no dejó un comentario.BELINDA G.
El cliente no dejó un comentario.RICKY B.
El cliente no dejó un comentario.ADAM R.
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