Customer Reviews for Safe Mini Storage #5
(U-Haul Neighborhood Dealer)

59 reviews

8836 Hwy 72 W   Madison, AL 35758

(256) 850-3195

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(256) 850-3195

8836 Hwy 72 W
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The young lady working in the store was extremely courteous and friendly. Couldn't have asked for a better rental experience!

Toney B. 
Rating:
5.0

Nothing, everything was great!

SUMMER W. 
Rating:
3.0

Left off after business hours

Jonathan S. 
Rating:
5.0

Crystal was a great help, very personable and kind.

DAVID T. 
Rating:
5.0

The manager is always kind and helpful and very professional.. Great location to rent UHaul from…

GLORIA D. 
Rating:
5.0

All good

ALFRED C. 
Rating:
5.0

Thanks.

Soralbert N. 
Rating:
5.0

Super nice and helpful attendant that took time to understand our trip and plans so it all worked and made sense. Very communicative and helpful.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Joaquin L. 
Rating:
5.0

Customer did not leave a comment.

BRENTON W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Crystal was very helpful, friendly and knowledgeable.

Corliss K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Driver side windshield wiper was in poor condition and needs to be replaced. Would only clear 1/3 of the windshield while driving in the rain. Dangerous.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daphne T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

I appreciate the great customer service. Thank you.

GEORGE W. 
Rating:
5.0

The two employees at the front desk, im not sure what their names were but they were there Friday around 3 oclock, was exceptionally helpful and nice. My truck was not available due to a late return and they went over and behind to make sure I was able to leave with a truck. Thanks for you all help.

BERT Y. 
Rating:
5.0

Personnel very helpful and pleasant. Also have very clean reasonably priced storage units with easy ground level access.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

TONYA G. 
Rating:
5.0

Great service!

JAMIE HOPE O. 
Rating:
5.0

Absolutely great experience easy check out easy return The agent exceptionally kind and courtesy and professional.

RASHIDA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Improve quality control process. Provide recourse for placing your customers at risk.

MELISSA SUE R. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great bunch of folks running the show here.! Keep up the good work ladies

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON S. 
Rating:
2.0

Just said, "park it where you want". Didn't help disconnect or inspect the trailer condition. I asked if the location did any servicing and was told NO. I told them about the tires and they just said "ok thanks". I would doubt anything was done. I don't know how these places can be a Uhaul rental location and not have any servicing responsibility or liability.

PETER K. 
Rating:
5.0

Way easier than I thougt

Eric D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

The website had the wrong pick up time listed. The pick up location doesn't open until 9am

DeAndra H. 
Rating:
5.0

Exceptional representative of the organization!!

Anthony S. 
Rating:
5.0

Excellent customer service (which is rare these days)!

Marbaline B. 
Rating:
5.0

Everything was great!

DEANNA R. 
Rating:
5.0

The front desk staff and the trailer were perfect. It helped my day extremely. Thanks.

Nenito Dizon V. 
Rating:
5.0

The truck appeared to be in need of maintenance. The steering has too much play and the engine seemed to run roughly while idling at a stop. Brakes were fine and transmission appeared to operate normally. The cab of the truck and windows were dirty. I understand most of your customers treat your fleet equipment poorly, so this issue will continue. U-Haul is a big company and should do a better job of maintaining its fleet equipment. I like U-Haul and have used the company for moving on several occasions and will continue in the future as needed.

Theodore V. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Kristopher J. 
Rating:
3.0

Make sure dollies are in truck if store is closed at time of pickup. Rented an appliance and furniture dolly that were missing from truck.

JEFFERY A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
2.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Lynne I. 
Rating:
5.0

See comment above.

Joseph B. 
Rating:
5.0

The tongue of the trailer is very heavy and I doubt an older or female person could have lifted it onto the ball. Maybe some type of device should be available to help raise the tongue.

TIMOTHY Y. 
Rating:
4.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Miajja S. 
No reviews have been submitted for this location.

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