Customer Reviews for Safe Mini Storage #4
(Distribuidor de U-Haul del vecindario)

123 comentarios

13102 Hwy 49   Gulfport, MS 39503

(228) 265-5189

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(228) 265-5189

13102 Hwy 49
Gulfport, MS 39503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Glendon E. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYSON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFRED S. 
Clasificación:
4.0

Employee was helpful dropping off equipment

EDDIE B. 
Clasificación:
2.0

I have extra charges not explained. I booked my rental I Diberville but was sent to gulfport which you company got me on mileage when origami location was 5 minutes from my house. In future going with another company not scamming people.

Suzanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

The lady in the office was incredibly rude throughout the entire rental procedure. She talked down to me when I asked why I needed to swipe my card again after I had already entered payment information on the U-Haul website. After much pressing she informed me that it was a hold that be released after it was charged again at the office. I told her upon pickup that I might need the trailer an extra day and asked if I could simply keep it and be charged for an additional day. She said yes. Then on the day after the initial return date, she called me and asked me why I hadn't brought the trailer back yet. I explained to her that we had discussed me keeping it an extra day. She said she didn't remember this and stated “you could at least call us if you decide you want to return my equipment late.” This was infuriating as I had already discussed this with her and for her to call multiple times asking like I did something wrong was insulting. I normally don't leave reviews or feedback but this was an abnormally low level of customer service.

Tyler J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JARVIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

The trailers right back tire was dry rot and we end up getting a flat. We did 4 1/2 hours for roadside assistance which we paid for and nobody ever came. The goodness of a good Samaritan got us on our way

Jacqueline L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Perfect

Wallace R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy C. 
Clasificación:
5.0

Excellent as expected

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn R. 
Clasificación:
1.0

I told the person that they need to get the mileage checked on the truck when we took it back because it's not reading correct that I knew how many miles we went and the truck had something different so they were cheating customer's. We also told her the blankets were wet and needed she said she could just charge me $25.00. She pointed to the sign in back of truck said I should of read the signs. I am 68 years old and I do not climb in trucks. I guess it's to much trouble to tell us when we reanted the truck. I put as much gas as the pump would allow but did not show full she was going to charge me $8.00 + because she said I was one line less than what she said I should have. I've had bad experience with uhaul and I will not tell anyone to use them. We did everything we was told to do and it stil

Margaret W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus H. 
Clasificación:
4.0

I had to sweep the truck out prior to use. The steering was very loose and it had to be driven extra carefully. The vehicle if that size with bad steering could cause serious injuries.

Kenneth J. 
Clasificación:
5.0

None at this time. Both employees were super nice even though they had lost power and no computers to enter my info. They walked me through how to get the app and check out my truck that way. Awesome job ladies!

Christopher W. 
Clasificación:
1.0

Horrible service .. rude people work there

Ashlie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA H. 
Clasificación:
5.0

Just continue giving the great customer service you provided for me. Thank you so much and God bless all of your employees for doing an outstanding job well done! Sincerely, Ms. Cheri M.

Cheri M. 
Clasificación:
2.0

Unfriendly staff. Salty woman told me that because I was late (due to traffic and navigation issues which I explained), I was lucky that my reservation wasn't cancelled and the trailer I had booked wasn't taken by another. Also told (unpolitely) to turn off my car because she was “eating my exhaust.” Very clean restroom.

Anne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanda J. 
Clasificación:
5.0

I had a bit of a hold up and couldn't get anyone to help me unload the truck, the lady at the front desk was understanding and was able to extend my rental with little to no issue. Great experience!!

Joel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Gracias

James S. 
Clasificación:
5.0

Best Customer Service on the MS Coast. Thank you very much!

Louis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

The ladies in the office were so nice and super fast got us in and out and on our way. This place also has some of the cleanest self storage units I have ever seen! We relocate every few years due to work so we encounter more rental and storage facilities than most and this place is top notch all the way around!

james D. 
Clasificación:
2.0

The U-Haul was so disgusting my bed and box spring is stained black on one side!!! They could have at least swept it out. There was some type of rust on the floor as well.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy L. 
Clasificación:
5.0

Great overall experience.

Robert J. 
Clasificación:
5.0

Have a a backup method for returning the equipment. I returned the equipment during business hours but the location was closed (it was a Sunday I get it ). But U-Haul.com was down, the app didn't work, the 800 number didn't work, and the numbers to the individual U-Haul locations were not working. U-Haul did the right thing and didn't charge me a late fee but it was stressful.

Adam B. 
Clasificación:
3.0

Work on customer service.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn P. 
Clasificación:
5.0

Easy drop off with online instructions. Location was closed but not cluttered.

STACEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffaney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob J. 
Clasificación:
3.0

Staff was rude. Tried to lie and say I ran into her knee after steadily making fun of my backing up skills. And was close enough and thought instead of risking damaging everything lifting it to put it on the ball and she tried to act like I pushed it into her knee. Which was a heavy over statement. More like she leaned toward it yelling at me to stop. And I hadn't even moved it yet. And then continued to make fun of my driving skills upon drop off of the equipment used

Jamie D. 
Clasificación:
5.0

Lady in office was nice and helpful. Was in and out very quick .

Tammy H. 
Clasificación:
1.0

The “manager” lady is a surly woman, abrupt to to point of rudeness. I had come to the facility, with my son. We attempted to attach the trailer to the truck that would pull it, and the same woman stated (quote). “You wanna get outta the way, and let me do that?” Our attempt at kindness was met with a very unprofessional attitude and rude deportment. While she was hooking it up, she determined that the wire harness had an abrasion on it. She sent the other employee to the next trailer to scavenge one from it. To our surprise, while the brake lights worked, and turn signals worked, the next morning, (4:00 am), we find out the taillights DIDN'T work. We mentioned that after returning your equipment (1305 was the number on the trailer), and she said “don't worry about it”. The defective lights caused us to have to run close behind to make the reflectors look like taillights I'll use Ryder next time.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L. 
Clasificación:
5.0

Very polite and helpful

Jammie Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelmon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard C. 
Clasificación:
5.0

Put trailer jacks on your trailers

Bran B. 
Clasificación:
4.0

Explain the costs involved in detail before up rent to people, not at the checkout only !

Brad G. 
Clasificación:
5.0

Fast and easy service was provided at this U-HAUL location.

Linda M. 
Clasificación:
2.0

we rented the uhaul for a few hours. it wouldnt even crank. we ended up having to get a smaller one which cost more and took us double time to move. the customer service rep had a bad attitude and just really didnt seem to care

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrius W. 
Clasificación:
4.0

I took pic of gas gauge and mileage before I left. I put gas back in and put considerably more gas in than there was when I got in. Employee tried to tell me it wasn't filled to half. I showed the pics. Somehow my problem they didn't pre trip vehicle to know it wasn't at half when I got it. I was there first thing. No one else had rented it that day. Employee said their first day back.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren B. 
Clasificación:
5.0

Nothing everything was wonderful n on point plus my storage was right next door thank y'all so much everyone was nice n polite keep up the good work

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIJUNG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
3.0

The business was not open when we dropped of the truck.

Terri M. 
Clasificación:
3.0

Staff at front desk were outstanding!! But the truck was filthy and reeked of cigarette smoke. It should never had been rented in the condition it was in.

Alan T. 
Clasificación:
5.0

Great customer service at the location!!!

Natasha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

glen H. 
Clasificación:
5.0

The ladies at this location were very nice and helpful.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latanya E. 
Clasificación:
3.0

Even though I rented the truck for a local move the truck was horrible and needs to be retired completely

Audra R. 
Clasificación:
1.0

Got over charger and swindled busy uhaul for the last time. There is no customer service and they get over on u. I will never use uhaul again.

Stephanie B. 
Clasificación:
3.0

This review is about uhaul and not the people I dealt with at the pick up location. Uhaul in general has the absolute worst customer service I've ever seen. Uhaul makes your order fit for what's more convenient for them not you. My order was scheduled to be picked up close by my house so I didn't have to travel thus adding more miles, that I have to pay for , to my trip. The day of my move I got a notification that uhaul moved my pickup location to a completely different area. I didn't have time to call or re-arrange. This added 20 miles to my total trip count which costed me an additional $20. The location I was originally supposed to pick the uhaul up from was great to work with and even told me they would offer me a discount bc they didn't have the truck I wanted. Of course when uhaul switched my pickup location the people at the new location had no idea what I was talking about and wouldn't give me a discounted rate. All in all uhaul made my move SO much more of a headache. Next time I move I will make sure that I don't have to use this company.

erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kissy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron M. 
Clasificación:
5.0

Ms Lori is awesome she has great customer service she really help me when I was in need I'm so thankful for her

Chavis C. 
Clasificación:
5.0

N/C

LInda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robbi A. 
Clasificación:
3.0

I will never rent uhaul again.

Rodger J. 
Clasificación:
4.0

Online/mobile check-in for return was somewhat tasking. Website had glitches that cause a restart of process several times, which took about 15 mins of precious time.

Ann H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam L. 
Clasificación:
5.0

Absolutely this has been one of the best experiences.

Donald A. 
Clasificación:
5.0

Great

Otis M. 
Clasificación:
5.0

Great communication, outstanding customer service! Staff went beyond expectations to insure our satisfaction!

Dirk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hanna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brooke R. 
Clasificación:
5.0

My truck needed an alignment

Jasmine A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline H. 
No se han enviado comentarios para esta ubicación.

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