Customer Reviews for Saddleback Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

1.0

The way you guys do an estimate is not fair😱,I had to wait for the truck because they only had the one truck I paid for one-way I was told to bring it back and I was charged for both ways instead of one which is not fair in my opinion I was ripped off and should be compensated!? Thank you sincerely an unhappy customer 😡

Rating:

5.0

Yes don't send people to far to drop the truck eny were nearby is fine the way it was done to me was wrong,

Rating:

1.0

I reserved on the website two days prior to picking up the truck. My total was half less than half of what they charge me. The website said I would be receiving a phone call which I never got. I was not offered the option to get unlimited mileage nor was I told that I was able to keep the truck for 24 hours I was asked to give them a time when I would return the truck I was not told I cloud get unlimited mileage instead I was given a certain amount of miles when I return the truck I had to pay an additional 99 miles, which doubled my total I’m Very I’m so disappointed in the service and now have an extra Expense !

Rating:

5.0

Customer service is excellent!

Rating:

5.0

Everyone knew their role and what they were doing; did it well.

Rating:

1.0

Horrible me cobraron una seguransa que yo no pedí y cuando la quise quitar me dijeron que no podían y me salió muy caro

Rating:

5.0

Go thing they had equipment available

Rating:

3.0

Be more specific on filling with gas, I went over 3 miles then estimated then I was charged 5 dollars more. I told them I left the gas at half tank when it was giving to me at 1/4 tank. Gas is about 4 dollars a gallon so I should have saved money not owe.

Rating:

5.0

Amazing customer care. Made sure we received what we needed and none of the fluff

Rating:

3.0

I made an error I am very short and when I looked at the gas level I accidently was looking at the water level and thought it wads a little under the 3/4 level. I put 75 dollars worth of gas. Thinking that is what I needed. When I went back to check my reciept I only needed less than half tank.CanI get some credit from the mileage?

Rating:

3.0

The truck didn't have a ramp, and without my knowledge, I rented a dolly. The breaks were worn out as well. Customer service with the first Clerk was very poor and service was given reluctantly. The last Clerk that assisted me, was very professional.

Rating:

3.0

I called and talked to someone and explained my situation with how my wife fell from the back of the uhaul and told them that’s why I would be late and they said they would wave the extra day fee , I ended up paying $60 something dollars which overdrafted my bank account. This was not cool when you gave your word that it would be waved.

Rating:

4.0

Drop off place was way too far from our home. Uhaul rep told us we HAVE to drop off here, is only 20 miles or so.. but it was 27 miles away and took us 36 minutes one way.. so way over 1 hour just to return the truck, on a rainy day. Not so happy about this when we have several Uhaul rental places near our home within 5 to 10 miles.

Rating:

3.0

Please refer to my call and emails. I will no longer use Uhaul in the future.

Rating:

2.0

After I got the runaround from Uhaul, they gave me a location 20miles from the initial one. Not very happy

Rating:

5.0

They were very friendly and courteous all the time, that was a direct invitation to comeback to do more business with them ( Ace )

Rating:

3.0

I don't know why we get charged for mileage if we have to replace the gas.

Rating:

1.0

Price was $46 higher than I was quoted and reserved online. I told her that, and she said I could “take it or leave it.” I had to drive 1/2 hr just to get that truck, vs the 5 mins as I had reserved. Then when I got into the truck, the cab portion was filthy and stunk so bad, I had to drive with the windows down, and leave them die as I drove. The Cab floor had lots of dirt, some leaves and pine needles, as well as a sheet of a rental contract from 8/24 in there still. But since I no longer had a choice (I drove 130 miles just to get to back to Palmdale to get a truck, I had no other choice than to Take the truck as-is. YUK !! I had to leave the windows open the entire time I had it, to get the stench to dissipate.

Rating:

1.0

Worse experience ever. First of all they didn’t have my truck ready until 1 hour later. They were trying to get a hold of the previous customer who they rented the truck and was suppose to return it a day before my reservation. They couldn’t get a hold of her. They left it until last min, they didn’t have a back up truck to provide for me. They were so unprofessional, I would never recommend this location!

Rating:

5.0

Nothing to improve. Everything was great

Rating:

3.0

After 10-15 minutes of waiting personnel had to be asked to stop her personal conversation to assist us with our drop off. She tried to charge us over $30 for fuel even though the tank was basically full so we decided to just drive across the street to top it off (less than $10 went in) and after giving us attitude for having to walk back out, we were still charged an extra $8 for fuel. Would rather pay for the extra mileage to drop off at a different location next time. Called customer service after returning home and they apologized and refunded us the $8... it was not about the money, just about the principle.

Rating:

2.0

better customer service

Rating:

5.0

These people are great! Thank you!

Rating:

5.0

Lorraine and Dylan helped me out. They are both spectacular. All of the staff at saddleback acr are wonderful

Rating:

5.0

The employees at this location are excellent. They’re knowledgeable, professional and friendly. I will rent again from this location just because of the wonderful service we received.

Rating:

4.0

Don't send me to a location an hour away from me when I was supposed to pick up closer to my home. Tow dolly had a damaged fender. No where did it say online filling out app about the max. ball size, had to buy a whole new hitch. Crystal was fantastic though.

Rating:

1.0

They didnt know what they were doing

Rating:

1.0

Very bad services , truck and paper not ready on time . I spent one hours and some minutes for me to have the key for the truck . The person that help me Was very nice but the systems is what they need to change

Rating:

5.0

The people were friendly and very knowledgeable.

Rating:

3.0

I was told that the location was in area that was close to me from another UHAUL location but had to drive at least 45 minutes to get there. The price was much cheaper than the other locations. The truck had graffiti on it and i noticed after i had left the location. I called the manager and they made a note and was very apologetic. Thank you.

Rating:

3.0

Very rude

Rating:

5.0

super truck

Rating:

5.0

EXCELLENT SERVICE AND CONVIENENCE,....THANK YOU SO MUCH.

Rating:

5.0

The truck rides great, but hard to get in and out of when you leg problems

Rating:

3.0

Keep corporate office out of there business. I went in and rented a truck about a hour later I got a call from the corporate office saying I couldn't after being told I could

Rating:

2.0

I reserved equipment in Lancaster had to travel 53 miles to pick up equipment. That is un acceptable and I will rethink about renting from you again. You need to have equipment available no further that 25 miles round trip. other location were even further away.

Rating:

5.0

I think that the total overall rental price is a little high.

Rating:

5.0

Staff at this location was very friendly and helpful. I would not hesitate to rent from them in the future.

Rating:

5.0

Nice and friendly staff