1. The gas was at 9/16 not the 10/16 = 5/8 on the computer. 2. The mirrors did not stay as adjusted. Once the truck started moving the mirrors moved so could not see side of truck which made it dangerous on road and upon backing. Jesse K Hyder
jesse h
Customer Reviews for STG
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve. Very happy with rental location and equipment
Terrell LWhen we first tried to reserve it would say we were at this location and then would switch in the last step of our reservation to a location 20 miles away. Not sure why because our location had our product in stock.
David GEveryone was super friendly at drop off and they were helpful in getting us parked around back.
Alyssa AI think the service was exemplary!
Harry HThe truck I rented has over 140k miles on it but looked and drove like it was brand new
Tracy RThe drop off went fine, but I am still waiting for the receipt to be sent to my email.
Kimberly SNot a big problem if the driver can use mirror's I think backup camera's on the box trucks would be a great investment for the company
Tim BVery professional.
Lance SThe owner was extremely helpful and understanding. I reserved online but it ended up being the wrong location. He rented me what was available (larger than I needed) but a smaller truck came in before I left and he graciously rented that one to me. I will definitely use their service again in the future.
Lisa BExcellent service.
Lorie TGreat trucks but very dirty! Same thing on July 16,2023 very dirty truck. Also this is something you should consider! Make sure the trucks are full of gas before rental!
Larry HThe person who checked me out was great. No fus, just down to business. Nice guy and good service.
trevor lWould not rent from another location! Best customer service EVER!
Amie EAwesome service.
Erik FFriendly staff and easy drop off.
Jonathan JVery accommodating - friendly - helpful
Joyce RI selected "no" for clean equipment, above. It wasn't filthy, but the cab especially could have used a sweeping out. The service was prompt and friendly. I would use this location again if the need arises.
Kirby BYour website reservations SUCK with a captital SUCK. We twice reserved trucks to be told days later "they're not available". That's a fine how do you do for someone already stressed out by a move. Thankfully this location had a truck available that your online site didn't know about I guess. Fix your damn site.
jeffrey AVery good people here. Truck was fine transaction was fast. My personal car had a muffler issues and the store worker took time to find some wire to help me solve my issues and get me and my car home. That's the kind of people I would got out of my way to do.business with again.
Pete TAfter we dropped off the tow dolly we were in their parking lot for 6 hrs.
Misty LThank you
Brenda LExtremely friendly and Excellent Customer Service!
Wellington MTim at STG is great to work with.
Crystal BMake sure the trucks gauges all work properly and make sure there aren't empty beer cans from previous renters of the U-Haul.
Harold Hn/a
Robert TThe person in that store is amazing and very helpful I don’t think you need nothing to improve. He knows what his doing I rate him 120% His great
Antonio GNo complaints great service
John LBest service I've ever had renting! I will do all of my rental business with this team!
Michael KVery Quick and Professional Respectful
bob bWe had to go to 5 different locations to get a truck. We spent hours on the phone. Was sent from one location to another. The website is too complicated. Too much online, complicated non personal contacts. The equipment was great. Personal service stinks.
Sharon DAmazing service and so friendly!!!
Teri PFriendly and very helpful. Very pleasant experience!!! I will use in a regular basis!!!
Teri PQuick translation. Great people to work with
Randy BPossibly help the customer hook it up better and explain how it worked.
Jason BI'm very pleased
CHARLES WThe truck was dirty in and out. I had to clean out the back before i good put anything in it. Very disappointed!! Then they charged my card $50 more then agreed on
Curtis KAwesome customer service. These guys really show you the meaning of customer service and appreciation.
Keith Bfriendly, fast, so easy to work with. excellent people. I love going to them.
Heather HLocation was fine but online reservations lied misrepresented and was deceitful regarding rates and milageand company would not work with me regarding this.
Timothy WI live in Lee's Summit, MO and setup a rental to get from a U-Haul center on 40 Highway. But the day of pick-up it was changed to Oak Grove, about a 40 mile round trip. I eat the gas on that and the time needed for the move. Otherwise, everything else was great.
David AThe only thing I didn't care for was having to fill out additional information that took 20-30min to do that cut into the time we had the U-Haul for. I wish all of that could have just been done in the beging whe making a reservation.
Bryson CEmployees very friendly and helpful
Dennis MTruck was getting fairly old. No cruise, no usb, lot of nicks and dings. I was glad to see the tires had fairly good tread. Wipers need replaced also.
Dean A