Customer Reviews for SEC Rentals
(U-Haul Neighborhood Dealer)

83 reviews

696 Janes Mill Rd   Gleason, TN 38229

(731) 681-1399

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(731) 681-1399

696 Janes Mill Rd
Gleason, TN 38229

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

???

DAVID BENNETT 
Rating:
5.0

Customer did not leave a comment.

Bobby Milam 
Rating:
4.0

Customer did not leave a comment.

Cindy Brown 
Rating:
5.0

The person at this location did mention the plate not matching and after I told her what happened, she said she would take care of it.

James McManus 
Rating:
5.0

The truck was very well maintained, drove well, and met our expectations for the move. However when we got the truck to the house we had to clean out the back of the truck there were alot of staples and what looked like mud and mulch in the back of the truck. We didn't want it to dirty our property or be held responsible for the mess upon returning the truck. Other than that it was a good experience and we would rent a truck again. Yall also had the best prices around.

JENNIFER ANDERSON 
Rating:
4.0

The staff was very friendly and helpful

Susan Milliken 
Rating:
1.0

Noone was there during the times listed as open

Patrick Resch 
Rating:
4.0

Easy, clean, and ready to roll

Nate Overpeck 
Rating:
5.0

Customer did not leave a comment.

CHARLES MCDONALD 
Rating:
4.0

Customer did not leave a comment.

mack napier 
Rating:
4.0

Customer did not leave a comment.

mack napier 
Rating:
5.0

The woman here was very kind and apologized for the lack of help from the majority of the customer service representatives.

Vanessa Zamora 
Rating:
5.0

Shawn is always very nice and easy to work with and always has what we need !! Great location!

LEAH SAWYERS 
Rating:
5.0

Customer did not leave a comment.

Anthony Day 
Rating:
3.0

Customer did not leave a comment.

John HUTTON 
Rating:
4.0

Customer did not leave a comment.

MELISSA HOPPER 
Rating:
5.0

Customer did not leave a comment.

douglas keasal 
Rating:
5.0

This is the second time we have rented a truck with the Gleason U haul location. They are just great in helping and giving you tips on making the move easier.

MARY JANE WEINTRAUB 
Rating:
5.0

Lady was awesome!!

Franklin Bailey 
Rating:
5.0

Drop off was easy, great location.

Timothy Culpepper 
Rating:
5.0

Customer did not leave a comment.

Terry Moore 
Rating:
3.0

Location really needs some outdoor lighting for night time drop offs. Really dark area.

Mike Warrick 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SAM 
Rating:
1.0

Never using uhaul again sorry service

Gary Dobbins 
Rating:
5.0

This is an outstanding business. I would highly recommend to anyone who asks. Friendly, incredibly helpful and true professionals!

MARY JANE WEINTRAUB 
Rating:
5.0

Customer did not leave a comment.

Terry Moore 
Rating:
5.0

Only issue I had was the truck had s 16th of gas in it on pickup I was told I would be charged 105.xx because it should have been on a quarter tank of has and I was charged 135.xx

james graham 
Rating:
3.0

I'm not sure why I have to pay a fee when I have to upload my own DL, check the truck out, verify the equipment and then check the truck back in. Asking a customer to do all the work and then pay a fortune in fees is not customer focused. I will definitely check Penske before renting with UHaul next time.

vicki buffalo 
Rating:
5.0

Nothing at this time

James Johnson 
Rating:
1.0

The location is some other business, with no hint of Uhaul but the trailers parked around. No one was there during the stated hours when I picked up the trailer, they showed up in a truck to do the paperwork. Despite telling the representative when I would drop the trailer (after hours), they billed me for three days (I was 10 hours later as I had planned). Calling the location when the bill hit my computer, I was blamed for not calling in (something I was not told to do). When I provided exact times when I dropped the trailer, I was told they would check the surveillance cameras, something that has now not been done apparently in 5 days. I will be disputing the bill with the credit card company unless the appropriate credit is completed. I will not use this operation again.

Paul McDade 
Rating:
5.0

It was perfect everything was perfect no problems

Doug Hunley 
Rating:
5.0

Customer did not leave a comment.

Steven Greene 
Rating:
1.0

The parking & rental lot was partially covered with gravel and then the rest was soft "wet" soil with a little grass. Where the trailer was, was all soil with some grass covering, my trailer had been sitting there for some time, so as a result, the tires had sunken into the soft wet soil, I could not pull the trailer onto the gravelled area by myself because it was stuck in the sunken ruts of the soil (I am 63 years old). There was no one else on site to assist me except the two women who worked in the office and of course the were not capable. After getting my pick-up truck stuck in the soft soil that turned into mud after driving on it, (I thank God I was able to get it out) I had to use a tow strap (that luckily I had) to drag the trailer onto the gravelled area to hook it to my truck. Had I known that this franchise had such a poor facilities set up, I would have brought a trailer from Detroit, Michigan to save myself to he aggravation I encountered here.

Gregory Boyak 
Rating:
1.0

I did UHaul a favor by returning the truck to Gleason, TN, 15 miles from Paris, TN, and they screwed me by charging an additional $60.89 because I inadvertently left a lock on the unit. When I got a call about the lock, I returned from Paris within the hour to remove the lock. The truck was returned on time in the condition I received it. Maybe I will find a truck other than UHaul next time I move. This is the third time I have used UHaul in the last year. It's a shame this dealer gives a stain on the reputation of a good organization.

James Power 
Rating:
4.0

Customer did not leave a comment.

Lyn Boswell 
Rating:
5.0

No comments needed they were so gracious and kind!

Mary Lundrigan 
Rating:
5.0

Customer did not leave a comment.

Matt Crosson 
Rating:
5.0

Customer did not leave a comment.

Clint Perry 
Rating:
5.0

We tried a different location first. Took over an hour bc the person was FaceTiming someone for our information. Not only that when we went to pay for it before canceling they were FaceTiming my credit card and taking pictures. Uhaul you need to be better and hold these owners accountable. Second location where we picked up the truck finally in Gleason was great.

Joe Camarata 
Rating:
5.0

Great customer service !!

LEAH SAWYERS 
Rating:
1.0

You charged a fuel usage that I did not use after talking to you on the phone & telling you there was a dispute, photos submitted & a claim #. The tank was on less than 3/4 of a tank when I picked it up and it was on 3/4 of a tank when I dropped it off. I actually left a surplus of gas in the gas tank. I submitted photos to H-Haul to prove the fraud and I was still charged. I am not paying these fraudulent charges. 3986275 is my customer service action claim number.

Ronnie Woods 
Rating:
3.0

Customer did not leave a comment.

Rhonda Drummond 
Rating:
3.0

I never got instructions on how to return the truck. No text or email. I called the number and got a voicemail none ever called back. Finally figured it out.

Richard Duggin 
Rating:
5.0

Customer did not leave a comment.

Thomas Drakeley 
Rating:
3.0

I brought it back with just as much fuel as I picked the truck up with and they charged me for two gallons of fuel. I was also approached by a drunk guy walking through the area that tried to open the door of my truck my wife was driving while he screamed at us that he would kill us… the cops were called. Overall bad area for a drop off location.

Connor Nolen 
Rating:
4.0

Customer did not leave a comment.

Jessica Roberson 
Rating:
5.0

Customer did not leave a comment.

Thomas Luce 
Rating:
5.0

Customer did not leave a comment.

George Vanluven 
Rating:
4.0

Signage from the highway

Walter Readus 
Rating:
5.0

Great customer service and well maintained equipment. I will be back.

michael shackelton 
Rating:
1.0

I rented a truck for 6hrs, which wen u rent a truck I thought for 24 hrs.But anyway I call the store she said she will push the rent back. Then come to find out she charge me for 2 days. And was goes for 7 hrs. Never rent at Gleason tn location. They are CROOKS!!!!!

Adrian Parrish 
Rating:
3.0

I had a reservation for a 26ft truck in Paris, TN at G1 Shed Haulers. I made the reservation online. The truck was not there so had to make new reservation and get one in Gleason, TN. Wasted 2 hours both picking up and dropping off plus had to drive a total of 70 extra miles which cost almost $70 extra. Not happy with UHaul!

Mitch Hobby 
Rating:
4.0

The pick up of the rental truck was completed online and a phone call to the business. The truck was clean (with some pet hair in the middle seat) and ready to go once we picked it up

Mike Smith 
Rating:
5.0

Nothing! Shawn is the greatest and you are lucky to have her representing U-Haul.

RALPH JOHNSON 
Rating:
5.0

Nice super service

tammy collins 
Rating:
5.0

Keep up the great customer centric service!

Jeffrey Fontaine 
Rating:
3.0

Don’t charge so much for the gas . I was being kicked out of my home with no job and did not expect bill to be high

sheila todd 
Rating:
5.0

Customer did not leave a comment.

DARA GRAY 
Rating:
5.0

Ensure your website is functioning properly! Had to create 2 separate contracts, one for the truck, the other for the car dolly. That was due to the system not functioning properly. Other than that, excellent!

AUSTIN SHAWN 
Rating:
5.0

Everything went good. I would definitely use there service again

MARK MANSFIELD 
Rating:
5.0

Customer did not leave a comment.

COREY ADAMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROBERTSON 
Rating:
1.0

Have people in place that know the business in an out. Anyone that is a franchisee of U-Haul is an extension of you. I have been lied to for price I was rushed and was miss leaded. I am not satisfied. This was a horrible experience. Shawn is unprofessional, hung up the phone, Ignored my calls and did not communicate. I have voice recordings and proof of what she lead me to believe. I reiterated 3 times “will I be charged etc” she assured me I will pay only the difference etc.

MALIK HUSSAIN 
Rating:
5.0

They made renting a breeze and we’re extremely helpful. We really appreciated the customer service that went above and beyond what we see in other circumstances! Thank you

Wendy and Kent Durham 
Rating:
5.0

I would like to be contacted by a representative about my experience at the McKenzie, TN location anytime after 3 p.m. any day of the week

MICHAEL LIFSEY 
Rating:
5.0

Keep on doing things this way!

CINDY HEPNER 
Rating:
5.0

Customer did not leave a comment.

MELANIE NEEDHAM 
Rating:
5.0

Customer did not leave a comment.

JOAN REETZ 
Rating:
5.0

Customer did not leave a comment.

Latisha Rutherford 
Rating:
2.0

I chose this facility because the website claimed it was open from 7am to 7pm on Saturday. It was not open at all. I got there at 11 am and it was a ghost town. I finally figured out what to do and then spent almost half an hour getting the key to the truck from the lock box. Considering that I had thought I had already provided the required data, only to have to go through the entire process again. Wasted 45 minutes of my time and I only had 6 hours to start with. I will have to really think about who I will use the next time I need to rent a truck. Probably won't be U-Haul

John Wilkins 
Rating:
5.0

She went above and beyond to assist me in every way possible. If I ever need services again I will definitely be going back and recommending her to all my friends and family. ABOVE AND BEYOND!!! She deserves a raise!!

TAMMY BUSH 
Rating:
2.0

App would not let me pickup. Had to call and wait on hold for over 30 mins. The person who helped me was awesome.

Zachary Rogowski 
Rating:
5.0

Customer did not leave a comment.

MARQUETTIA BIVENS 
Rating:
5.0

The staff at this location were fantastic.

Violetta Trifit 
Rating:
5.0

Nothing, service could not be better. Shawn is awesome!

RALPH JOHNSON 
Rating:
5.0

It was a good experience an I will use them agin

Mark Mansfield 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BURNETT 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRISSOM 
Rating:
4.0

Customer did not leave a comment.

DOYLE ADAMS 
Rating:
5.0

Customer did not leave a comment.

SHARON TUCKER 
Rating:
5.0

Customer did not leave a comment.

George Vanluven 
Rating:
5.0

I was able to rent a truck at the last minute for picking up a mattress, the rental place was immaculate and very friendly!

Brian Finkelstein 
Rating:
4.0

Customer did not leave a comment.

Gregory Cook 
No reviews have been submitted for this location.

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