Customer Reviews for S and G Market
(Distribuidor de U-Haul del vecindario)

267 comentarios

2526 Nameoki Rd   Granite City, IL 62040

(618) 451-7173

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 10 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 451-7173

2526 Nameoki Rd
Granite City, IL 62040

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- dom.: 9:30 a. m. - 10 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Not the location I requested, it was even across the river in a different state. It was a convenience store with only 1 person working. Every time somebody came in to buy lottery tickets and snacks, he stopped to wait on them. This happened about 11 or 12 times. Took over an hour to complete contract. Then the didn't have all the equipment I reserved. 3 different locations to get all that was reserved. Very poor reservation system.

tamera B. 
Clasificación:
1.0

Very rude and also said that he didn't have any trucks available altho he had 11 of them sitting on his lot. It took me having U-Haul call them to get a truck to use. He then took every customer in line instead of trying to make things right with me.

Tommy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris M. 
Clasificación:
1.0

Very rough and unsafe location.

Nathan F. 
Clasificación:
2.0

The staff was unprofessional and unprepared. I ended up having to go through the check out process wit the “manager” over the phone.

LEMONT K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
2.0

My experience was honestly full of inconveniences. First of all, the system was laggy as hell and it took hours to get my reservation set up. Second, our truck wasn't even cleaned before we received it. Third, I was charged for 100 miles when I only drove 35!!! The guy that runs the place is very friendly and cool. I reserved 6 hours, but returned the truck in like 4.5 and was overcharged, mainly for the mileage. Also, the truck didn't even have a full tank of gas when I received it, so I probably was charged for that as well. $120+ for a 35 mile trip. Rip off!

Hannah S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike T. 
Clasificación:
3.0

It was unclear where office was, or who UHall employees were. However, the attendant (Manu)was pleasant, helpful and informative. Overall experience was fine.

ROSA B. 
Clasificación:
5.0

Nada

JESSE G. 
Clasificación:
2.0

Appt to pick up the truck was for 10:00 a.m. We get there they say we have to come back at noon because the person who takes care of it wasn't there! We were understandably upset. We were on a tight schedule, we had paid people to help us. They could only give us 2 hours. So they said come back at 11:00. At 11:07 we watch the guy walk out of the house next door to the business we were picking up from. So he could have run over quickly and taken care of us but apparently customer service isn't a priority. He didn't offer to compensate us in anyway. After complaining he gave us an extra 2 hrs time to have the truck returned. Which we ended up needing because we had to do all the work loading and unloading ourselves and pay for help we were unable to use. And we missed other appts as well. What a mess. So unhappy. I will leave this review any and everywhere possible.

JULIE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLI T. 
Clasificación:
1.0

Very dis organized - wasn't sure what was going on, took over 50 min to check out

Charli T. 
Clasificación:
1.0

Truck was not ready at scheduled time because S and G Market did not put the keys in the lock box. This cost me several hours and several hundred dollars.

SHANNON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAREE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADISLAU T. 
Clasificación:
1.0

This is a dangerous location to rent from. The guy behind the counter is a liar and sells drugs to people from behind the counter. Not only will your rental not be ready they will treat you like garbage when you try to get the U-Haul. Do yourself a favor and get a Penske, Avia, of Enterprise rental. Overall U-Haul dealers are trash and horrible to their customers. If you want to buy drugs behind the counter of a local "market" this is the place. Their traffic manager is a joke and is rude and never calls customers back. Profits over safety for this company. Do yourself a favor and ask friends to help move it will be safer for you.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI H. 
Clasificación:
5.0

Quit telling me my truck isn't capable of pulling your equipment I've been using your equipment for 50 years I've been both an employee and customer of uhaul , I know what I can and cannot do.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELINO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
1.0

First the guy own a mini mart that is disgusting as fuck and 2nd he does the whole transaction on his phone then you have to pay and put the card on his versus using a machine which is sketchy to me. If you all sent me there again i would say fuck no i dont need to rent it anymore

george M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST N. 
Clasificación:
3.0

Did not get the dolly we paid for and was charged for a whole tank of gas after the fact of it being just over a quarter tank when we got it.

Anna G. 
Clasificación:
1.0

This event was marred by many things. The initial location for pick-up did not actually have what I reserved. The attendant seems to lack control of his business. The location listed above had the equipment, BUT, he is a one-man operation operating his convenience store and the u-haul business. He's really a nice guy, but, it took over an hour to get the equipment. When I returned it the next day, he did not come out and "receive" it. He just asked that I drop it off and I was done. I later got an email from u-haul asking why I had not returned the equipment. Hopefully that is now cleared up. So, in the future, I will be much pickier about what location I use.

jose E. 
Clasificación:
1.0

El cliente no dejó un comentario.

LAKELISHA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB P. 
Clasificación:
1.0

Waited an hour for the guy to "get back" to rent the truck to us even though everything was done online and should have been super quick and easy. Then he just handed us the keys and walked away. Didn't walk to truck with us or go over anything. When we got in the truck it looked like it hadn't been cleaned in several weeks! It's was the worst experience. I will never rent a uhaul from 5his place again. Uhaul really needs to pay attention to who their vendors are because I'm sure this isn't what they want representing their company.

Shawn F. 
Clasificación:
2.0

Inspect the vehicles before you let someone pay good money for the death trap! Very poorly mechanically maintained.

MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA W. 
Clasificación:
3.0

The gas tank was not full, less than 3/4 tank was provided. I did return the vehicle filled. Area of pick-up a bit rugged.

KEVIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

terronda F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA A. 
Clasificación:
4.0

Cargo area had trash when i picked up my rental. Didnt have the moving blankets i had ordered for the truck. Other than that it was good

Mark M. 
Clasificación:
5.0

Great Business Very Fast and Reliable Highly Recommended

stacious W. 
Clasificación:
2.0

El cliente no dejó un comentario.

EVERETT R. 
Clasificación:
4.0

n/a

BRENISHA B. 
Clasificación:
1.0

He lied to us, he said we could have 24 hours and if a little late would not charge us, picked it up at 11 am returned it next day at 130, got charged another day, so unfair, will be reported

DIANE S. 
Clasificación:
5.0

Very Friendly, love that Mono helped me back out the snow and everything

TAMIKA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
3.0

It took forever to get checked out. Every time a customer would come in, he'd make me wait and check them out first. My cell phone would work in the store, so I couldn't upload my driver's license. What do people do who don't have a cell phone?

elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen G. 
Clasificación:
5.0

Everything was perfect

TIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH R. 
Clasificación:
4.0

Very helpful place; Convenient access transport was available at short notice.......

BHADRA DEV K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole L. 
Clasificación:
2.0

I have a bad back and normally someone comes out and lifts the trailer up for me. At this location the store owner did not so I had to hook it up myself. The gentleman was friendly though.

Timothy D. 
Clasificación:
2.0

Charges $5.00 extra for service charged. Low gas and dirty truck. Would not use Uhail again.

Randy P. 
Clasificación:
3.0

Ask if there are any features the customer might need. Like a power source for a charger!!!

william Z. 
Clasificación:
5.0

It's hard to top perfect service 😃

Dorothy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

carllile R. 
Clasificación:
1.0

The truck wasn't clean inside. Had less than a quarter tank of gas. There was what appeared to be drug paraphernalia in the cargo area. Pick up location was an unkept liquor store.

kathy R. 
Clasificación:
4.0

Better information on daily turn ins. Was under impression I could keep it up to three days at 25$ a day. And also it had cigarettes everywhere.

bethann A. 
Clasificación:
4.0

Most people move over a weekend, why jack the prices up

melissa M. 
Clasificación:
5.0

Snacks

Nashiya B. 
Clasificación:
2.0

Stood in the hot store for over 40 minutes just to get told they can't give us one due to the computer being “down”. I had to call customer service just for them to let me get it. When I got the u-haul it was dirty inside with ashes in the cup holder.

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
5.0

Was treated very well and was on top of my needs and explaining to me what I needed to know 10 out of 10

jacob C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA G. 
Clasificación:
3.0

Took almost hour to get my rental!

Mary S. 
Clasificación:
5.0

Nada

ron P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
3.0

Blinkers didn't work

NICKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
3.0

It's in a bad part of town. The people that were hanging out in there weren't buying anything, they were there to socialize.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chanele D. 
Clasificación:
3.0

Owners a very nice guy and made sure I had everything we needed. Location in Granite city is a bit sketchy but felt safe leaving my car there with his cameras and he has quite a few trucks

Raymond H. 
Clasificación:
3.0

When I rented the truck, I was told the smaller cheaper van was unavailable. But, when I returned the larger truck 3 hours later, the smaller cheaper van was still there. Not sure if it ever went out or if I was gotten for an extra $20.00.

richard W. 
Clasificación:
5.0

No problems. The gentleman at the counter appeared to be the only employee and the store was busy but he was courteous and patient with me and everyone else. Less than 30 bucks for my truck. Very pleased.

kerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
3.0

Make sure there if gas in the tank. The truck was almost empty when it was picked up. It was returned with a lot more gas.

john H. 
Clasificación:
5.0

Team very helpful

michele G. 
Clasificación:
1.0

Strap was torn on dolly, refused to fix or replace. Had to haul my 63 Nova Wagon show car on that POS dolly. Taliban station that I rented from refused to help in any way, replying “take it or rent from somewhere else”

christopher M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Renee C. 
Clasificación:
5.0

Nothing as of right now.Your Trucks are very reliable.

stacy P. 
Clasificación:
1.0

Bad area lot of homeless and drug dealers

Lateshia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
3.0

Out of the way, kind of sketchy. Harmless, but it didn't look that way.

Erin S. 
Clasificación:
3.0

make sure the vehicles are better maintained. this truck was horrible. would not stay running, engine surged making the truck lunge....almost into another vehicle. the brakes barely worked. this truck should not have been on the road.

greg G. 
Clasificación:
5.0

Be sure and finish check in through computer so customer does not receive emails saying U-Haul needs to know when epuipment will be returned when it has already been returned.

sandra M. 
Clasificación:
3.0

Truck was fine. Going to a liquor store to get my truck was a different experience, especially with my kids in the car. Would not recommend this location.

Dan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

Great service

Sylvia W. 
No se han enviado comentarios para esta ubicación.

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